Red Cross Volunteer Guide

that lead to Volunteer Careers (New York City, Long Island, Metro New York North)

Volunteer Opportunities

2

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New York City:

www.twitter.com/redcrossny,

Metro New York North:

www.twitter.com/redcrossmetron

Long Island:

www.twitter.com/liredcross

On Facebook:

New York City:

www.facebook.com/redcrossny,

Metro New York North:

www.facebook.com/metronynorthredcross,

Long Island:

www.facebook.com/liredcross

On Blogger:

www.changinglivesstorybook.blogspot.com

Follow Us!

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All across the Unites States, more than half a million “Red Crossers” assist those affected by

hurricanes, earthquakes, tornadoes, floods and fires. They provide education in First Aid,

CPR/AED and Emergency Preparedness, they donate blood and help people prepare for,

respond to and recover from disasters.

The American Red Cross Greater New York Region is a volunteer-driven organization

governed, supported, and to a large degree staffed by volunteers. You support our mission to

help communities prepare for, prevent, and respond to natural and man-made disasters.

We are committed to creating meaningful Volunteer Opportunities that lead to Volunteer

Careers, which promote leadership and accountability.

This volunteer guide was developed to help you choose a volunteer opportunity that will make

the most of your time, talent, and skills while helping to manage your expectations regarding

what it’s like to volunteer with the American Red Cross. It will help you make an informed deci-

sion before you apply to become a volunteer.

The first section of this guide tells you about our history, mission, guiding principles, volunteer

philosophy, and values. The second section contains our Volunteer Opportunity listings with a

link to our volunteer application. It is important to read both sections carefully as they can help

determine the area you’d like to volunteer in.

Committed, qualified, and skilled volunteers are the heart of the Red Cross. It would be

impossible to deliver services, 24/7, without a full complement of volunteers in key roles.

Join Us!

Welcome!

The Regional Volunteer Resources Team

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Before You Begin

The Orientation to our organization, provided on the following pages, is a brief and easy-to

-read overview of our history, mission and services. Read it thoroughly before

applying for a volunteer opportunity.

You must be over the age of 18 to apply for a volunteer opportunity listed here. If you are

in high school (NYC), please read more about our High School Clubs or, if you are in

College or University (NYC), our Campus Clubs may be for you.

We offer volunteer positions based on our current needs. There may be a limited number

of openings for some positions.

A few volunteer opportunities offer weekend and after hours scheduling. Many, such as all

administrative positions, are available only during regular business hours, Monday through

Friday.

While we welcome and encourage all medical professionals to apply, our region does

not offer any volunteer opportunities allow you to practice as a phlebotomist or pharma-

cist.

Our region cannot fulfill hours needed for court-ordered community service or short-term

community service required by academic institutions.

Excluding internships, short term volunteer opportunities (2 to 3 months) are rarely

available as training requirements make them unsuitable for visitors to the New York

Region or Greenwich, CT.

The information you provide in your application is confidential and will only be used to

evaluate your suitability for volunteering in the position you select.

The American Red Cross does not deploy volunteers to international disaster relief efforts.

If accepted as a volunteer you will be asked to:

Embrace The Fundamental Principles of the International Red Cross and

Red Crescent Movement (p. 9)

Align your work with our Mission, Vision and Values (p. 10 and 11)

Agree to the policies and procedures of the American Red Cross

Initiate a Background Check

Agree to be photographed (Solely for the purpose of advancing the mission of the

American Red Cross and not for any commercial use.)

https://www.nyredcross.org/?nd=youth_services

https://www.nyredcross.org/?nd=college_uni_program

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Red Cross Culture: An Orientation 6

The Founding of the International and American Red Cross 7

The Fundamental Principles 9

American Red Cross—Mission and Vision 10

American Red Cross—Values 11

The Definition of an American Red Cross Volunteer 12

Core Services of the American Red Cross 13

Our Region and The Role of Volunteer Resources 14

Our Recruitment Philosophy 15

Our Commitment to Diversity 15

Volunteer and Employee Roles and Relationships 15

Our Region’s Operating Values 16

Helping You Succeed 17

The Application Process 18

Choosing a Volunteer Opportunity 18

Volunteer Opportunities 20

Volunteer Opportunity Listing 22

About this Guide

Source material:

American Red Cross, Governance for the 21st Century

American Red Cross, Guide to Services 2011

American Red Cross Museum, “Explore our History”

National Headquarters Volunteer Handbook

The content of this guide is subject to change without notice and the Volunteer Opportunities listed are subject to

availability. This guide will be updated as needed.

On the Cover:

Clockwise, L to R: Two Red Cross volunteers simulate giving and receiving Red Cross assistance in a shelter during a disaster

preparedness drill. James Bethea, mental health volunteer, with children at a shelter in Joplin, MO after a tornado ravaged the area.

Volunteer Responder Michael Hollis interviews a client after a fire. AmeriCorps member Ashley Barronette provides fire safety

information to Harlem residents. (This photo by Liz Borda). Photo credit: American Red Cross © All rights reserved.

Version 6.5, June 2012

Contents

6

Red Cross Culture AN ORIENTATION

We work together with a common purpose, excelling

and behaving in ways that inspire the trust

of the people we serve.

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“...most of those who brought their

own good will to the task lacked

the necessary knowledge and

experience...would it not be

possible...to form relief societies

for the purpose of having care

given…by devoted and

thoroughly qualified

volunteers?”

Jean Henri Dunant 1828-1910 The Red Cross began in 1859, when Henri Dunant, a young

Swiss businessman, came upon the scene of a bloody battle

in Solferino, Italy, between the armies of imperial Austria and

the Franco-Sardinian alliance.

Some 40,000 men lay dying on the battlefield. Dunant

organized local people to bind the soldiers' wounds and to

feed and comfort them.

On his return, he wrote A Memory of Solferino which called

for the creation of national relief societies to assist those

wounded in war. This pointed the way to the future Geneva

Conventions.

In October 1863, the International Red Cross Movement

was created in Geneva, Switzerland. The Red Cross emblem

was adopted at this first International Conference as a sym-

bol of neutrality.

Today, the global Red Cross and Red Crescent network is composed of the Geneva-based

International Committee of the Red Cross (ICRC) and the International Federation of Red Cross and

Red Crescent Societies (International Federation), as well as national societies in more than 180

countries, including the American Red Cross.

—A Memory of Solferino by Jean Henri Dunant

The Founding of The International and American Red Cross

A lithograph depicting The Battle of Solferino. Artwork by Carlo Bossoli, 1859. Artwork in the pubic domain

8

Clarissa (Clara) Harlowe Barton 1821-1912 Clara Barton, known as the “Angel of the

Battlefield” for her work during the American

Civil War, dominates the early history of the

American Red Cross, which was modeled

after the International Red Cross. She did not

originate the Red Cross idea, but she was

the first person to establish a lasting Red

Cross Society in America.

After risking her life to bring supplies and

care to soldiers on the battlefield during the

American Civil War, she successfully

organized the American Association of the

Red Cross in Washington, D.C., on May 21,

1881.

Created to serve America in peace and in

war, during times of disaster and national

calamity, Barton's organization took its service beyond that of the International Red Cross Movement

by adding disaster relief to battlefield assistance. By the force of her personal example, she opened

paths to the new field of volunteer service in America.

“You must never so much

think as whether you like it

or not, whether it is

bearable or not;

you must never think of

anything except the need

and how to meet it.”

— Clara Barton

A lithograph depicting The Battle of Chattanooga, one of the many battles during the American Civil War. Artwork by Kurz & Allison, 1888.

Artwork in the pubic domain

The Founding of The International and American Red Cross

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Fundamental Principles of the International Red

Cross and Red Crescent Movement

Humanity The International Red Cross and Red Crescent Movement (the Movement), born of a

desire to bring assistance without discrimination to the wounded on the battlefield;

endeavors, in its international and national capacity, to prevent and alleviate human

suffering wherever it may be found. Its purpose is to protect life and health and to ensure

respect for the human being. It promotes mutual understanding, friendship, cooperation

and lasting peace amongst all people.

Impartiality The Movement makes no discrimination as to nationality, race, religious beliefs, class or

political opinions. It endeavors to relieve the suffering of individuals, being guided solely by

their needs, and to give priority to the most urgent cases of distress.

Neutrality In order to continue to enjoy the confidence of all, the Movement may not take sides in

hostilities or engage at any time in controversies of a political, racial, religious

or ideological nature.

Independence The Movement is independent. The national societies, while auxiliaries in the humanitarian

services of their governments and subject to the laws of their respective countries, must

always maintain their autonomy so that they may be able at all times to act in accordance

with the principles of the Movement.

Voluntary Service It is a voluntary relief movement not prompted in any manner by desire for gain.

Unity There can be only one Red Cross or Red Crescent society in any one country. It must be

open to all. It must carry on its humanitarian work throughout its territory.

Universality The International Red Cross and Red Crescent Movement, in which all societies have

equal status and share equal responsibilities and duties in helping each other, is worldwide.

As part of the International Red Cross and Red Crescent

Movement, the American Red Cross follows, and every volunteer

and employee embraces, these seven fundamental principles.

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American Red Cross—Mission and Vision

Mission The American Red Cross prevents and alleviates human suffering in the face of

emergencies by mobilizing the power of volunteers and the generosity of donors.

Vision The American Red Cross, through its strong network of volunteers, donors and partners, is

always there in times of need. We aspire to turn compassion into action so that…

...all people affected by disaster across the country and around the world receive care,

shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever

needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red

Cross skills to save lives.

John Abram and his nephew, Jacob Headspeth, take refuge in the Red Cross shelter at the Police Athletic League in Yonkers, NY on January 31, 2012. Photo credit: Liz Borda/American Red Cross © All rights reserved.

11

American Red Cross—Values Compassionate: We are dedicated to improving the lives of those we serve and to treating

each other with care and respect.

Collaborative: We work together as One Red Cross family, in partnership with other or-

ganizations, and always embrace diversity and inclusiveness.

Creative: We seek new ideas, are open to change and always look for better ways to serve

those in need.

Credible: We act with integrity, are transparent guardians of the public trust and honor our

promises.

Committed: We hold ourselves accountable for defining and meeting clear objectives, de-

livering on our mission and carefully stewarding our donor funds.

We reaffirm our commitment to the Fundamental Principles of

the International Red Cross and Red Crescent Movement and

add to these principles five values that are essential to our

continued success in meeting our mission.

On June 11, 2011, Red Cross responder and Public Affairs volunteer Jordan Humphrey watches as FDNY puts out a 5-alarm fire in Prospect Heights, Brooklyn. Photo credit: American Red Cross © All rights reserved.

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The Definition of a Red Cross Volunteer A Red Cross volunteer is an individual who fully embraces the Fundamental Principles of the

International Red Cross and Red Crescent Movement and who, beyond the responsibilities of

paid employment, freely assists the American Red Cross in the accomplishment of its mission

without expectation or receipt of compensation.

On the morning of 10th anniversary of 9/11, Red Cross volunteers prepare to support those in attendance at the Ground Zero memorial. Photo credit: American Red Cross © All rights reserved.

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Core Services of the American Red Cross

Disaster Services

Each year, the American Red Cross responds immediately to nearly 70,000 disasters,

including single-family and apartment home fires (the majority of disaster responses), and

other natural and human-caused disasters. Red Cross disaster relief focuses on

meeting people’s urgent disaster-caused needs. When a disaster threatens or strikes,

the Red Cross provides shelter, food, health and mental health services, and bulk

distribution of needed items to meet the basic human needs of those affected.

Services to the Armed Forces

The Service to the Armed Forces (SAF) program ensures that service members,

veterans and their families have worldwide, around-the-clock access to timely and

reliable humanitarian services. The Red Cross also reaches out to more than 1.2 million

members of the National Guard/Reserves and their families who reside in nearly every

community in America. SAF services are delivered through the Red Cross chapter network

in the United States and on military installations around the world.

Health and Safety Services

American Red Cross Health and Safety Services is the premier provider of education,

training and products that enable people to prevent, prepare for and respond to

disasters and other life-threatening emergencies through programs and services that

include: First Aid/Cardiopulmonary Resuscitation (CPR)/ Automated External Defibrillation

(AED), Aquatics, such as basic swim lessons, Lifeguarding and Water Safety and

Caregiving, including Babysitter’s Training and Preparedness training.

Blood Services

Blood Services conducts research and provides collection, testing, processing and

distribution of blood and blood products for the American people. Each year, the Red

Cross collects approximately 6.5 million units of blood, from roughly 4 million volunteer

blood donors.

International Services

International Services works with a global network of Red Cross, Red Crescent and

equivalent societies to restore hope and dignity to the world’s most vulnerable

people through relief and development projects and its specialized International Disaster

Response Unit. Red Cross tracing services and Red Cross messages help families

separated by war or disaster to locate each other, send communication and learn each

other’s fate. In addition, the Red Cross has the unique mandate to educate the American

public about the guiding principles of International Humanitarian Law.

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At one point the American Red Cross operated as interdependent, individual chapters.

Through a re-structuring process known as One Red Cross, chapters combined into re-

gions and regions combined into divisions. We are within Division 10.

Our region is composed of the American Red Cross New York City serving the five

boroughs of New York City, the American Red Cross Metro New York North serving

Greenwich, CT, West Point and the counties of Westchester, Sullivan, Putnam, Rockland,

and Orange, and the American Red Cross on Long Island, serving Nassau and Suffolk

counties.

The Role of Volunteer Resources The Volunteer Resources and Youth Services Department (VRD) is responsible for the

recruitment, on-boarding, retention and recognition of all volunteers. It works to enhance

the volunteer experience while encouraging the development of volunteer and employee

relationships. It provides the tools necessary for Volunteer Managers throughout our region

to succeed in developing meaningful volunteer opportunities that lead to volunteer careers.

VRD also administers volunteer programs such as High School and Campus Clubs, and

“Ready When the Time Comes (RWTC)” corporate partnerships.

Regional VRD offices are located in midtown Manhattan, Mineola, Long Island,

Westchester county and Greenwich, CT.. All are welcome to volunteer in any location

within our region.

Our Greater New York Region

American Red Cross

Metro New York North

American Red Cross

New York City

American Red Cross

on Long Island

The American Red Cross Greater New York Region is part of Division 10

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Our Recruitment Philosophy Volunteers are viewed as a valuable resource and shall be given meaningful assignments,

treated as equal co-workers, given effective supervision, experience full involvement and

participation, and be recognized for their work.

We believe that volunteers and the organization they serve must meet each other’s

expectations and, when recruiting volunteers, it is more important to place the right

person in the right job than to simply attract volunteers.

Our Commitment to Diversity American Red Cross National headquarters and our chapter are committed to diversity and

inclusiveness. Our employees, volunteers, governors, customers, blood, bone marrow and

tissue donors, financial contributors, clients, suppliers, and vendors should be

representative of the diversity of the people residing in each local community the Red Cross

serves. We are committed to people diversity, program diversity and service diversity.

Volunteer and Employee Roles and Relationships Volunteers may be involved in all programs and activities of the organization, and serve at

all levels of skill and decision making. Volunteers and employees are partners and have

equal and complementary roles to play and both respect and understand each other’s

abilities and needs.

On January 17, 2011, in honor of Martin Luther King, Jr. Day, the Red Cross partnered with volunteers from HOPE worldwide to provide fire safety and prevention information to Harlem residents. Photo credit: American Red Cross © All rights reserved.

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Our Region’s Operating Values Integrity:

We communicate openly and honestly.

We make only agreements1 that we are willing to and intend to keep.

When we can’t keep an agreement we communicate to those who need to know

at the first opportunity.

We use our mistakes to create a safe learning environment. When we make a

mistake we admit it, take action to correct it and work together to prevent it from

recurring. When we see a mistake from others, we communicate it respectfully.

Respect

We treat others the way we would like to be treated.

We listen and communicate clearly, calmly, and professionally without interruptions.

We listen with the intent to understand and acknowledge other’s points of view

without being judgmental (use active listening skills of paraphrasing and

asking clarifying questions)

When we have an issue with a person, we speak to them directly to resolve it.

Customer Focus

We respond to all customers2 with integrity and respect. The customer is the reason

for our work.

We ask the customer clarifying questions on what they need and focus on meeting

and exceeding those needs.

We express empathy3 in all customer interactions with the intent to increase their

trust and loyalty.

We continuously improve processes to anticipate, understand, and respond promptly

to all customer needs (expectations and requests) based on experience.

These values provide you with a framework on how to

operate positively and successfully as

one Red Cross and members of one regional team.

1Agreement: An activity that is specific, measurable, and time sensitive.

2Customer: Anyone (within Red Cross or external to Red Cross) with whom we interact or provide with information or services.

3Empathy: Acknowledgement of another’s feelings

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Helping You Succeed The Volunteer Resources department uses a set of Core Capabilities to guide volunteers

toward succeeding in their volunteer careers. They are based on the American Red Cross

Values: Compassion, Collaboration, Creativity, Credibility and Commitment (pg. 11) and on

our Region’s Operating Values (pg. 16).

Strategic Alignment

To effectively and ethically carry out the Red Cross mission, volunteers align their work

activities with the strategic goals and objectives of the volunteer opportunities they chose

while adapting well in changing environments.

Staff Integration

Volunteers will do their best to integrate themselves into the structure of the Red Cross by

promoting accountability, teamwork, and leadership.

Relationship Management

Volunteers build strong and meaningful relationships to help ethically carry out the Red

Cross mission, drive positive action, and achieve desired results.

Volunteers work in partnership with their

Volunteer Managers, supported and mentored

during every phase of their volunteer careers.

NYC Red Cross Volunteer Oonagh Turitto helps a shelter resident after a 5-Alarm fire in Queens, NY. Photo credit: American Red Cross © All rights reserved.

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Choosing a Volunteer Opportunity Each Volunteer Opportunity listing describes the volunteer impact you can make in the

community, followed by the responsibilities, qualifications, skills needed, time commitment,

and location.

The basic skill set needed for all of our Volunteer Opportunities is:

Excellent communication, organizational and customer service skills

Ability to work independently and in a team

Good working knowledge of Microsoft Office applications

English fluency; multi-lingual a plus

NOTE: Our ability to offer volunteer positions is based on current needs. For some volun-

teer opportunities there may be a limited number of positions available. Each Volunteer

Opportunity listing has a “How to Apply” area with a link to our application.

The Application Process

Review the information in this

booklet & choose a volunteer

opportunity that matches your

skills and availability.

Each volunteer opportunity listing

has a "How To Apply" area that

links to our online application.

Your application is reviewed and

If your qualifications are a match

for an open position, we will in-

vite you to interview with us.

During the interview, we discuss

the opportunity you chose.

Based on the results of the inter-

view, we proceed with a referral

to the Volunteer Manager who

oversees the opportunity you

chose.

The Volunteer Manager then

reaches out to you to discuss the

position in greater detail.

If both of you agree it’s a

match, you are accepted and

placed in that role.

Volunteer Resources is in-

formed and your volunteer

account is activated.

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Choosing a Volunteer Opportunity (continued) These questions may be helpful when choosing a volunteer opportunity:

Conduct a personal evaluation:

What goals would you like to achieve in your volunteer career?

Do you have specialized skills that match the needs listed in one of our

volunteer opportunities?

Are you looking to learn a new skill?

Make sure you have the time to volunteer:

Is your work schedule about to change?

Are you currently overcommitted?

Is your school schedule not yet in place?

Are you available during business hours when demand for administrative

volunteering is greater?

Volunteer Careers in Disaster Relief require flexibility and commitment.

Are you ready to commit to possible long hours?

Are you comfortable working in high-stress and sometimes chaotic environments?

Can you work easily with people of varying temperaments and personalities?

We serve a diverse population:

Do you know multiple languages? (A plus, but not required.)

Are you comfortable working with diverse ethnic and cultural backgrounds?

Do you have a specialized skill set in working with people with special needs?

We need leaders.

Do you enjoy working towards and committing to leadership?

Do you enjoy mentoring others?

Is volunteering at the Red Cross right for you?

If so, choose a volunteer opportunity that matches

your current availability, skills, and qualifications.

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Volunteer Opportunities

Our volunteers represent their communities, speak many different

languages, are of all different ages, and represent all races and

ethnicities. We invite you to choose a volunteer opportunity and

develop a long-lasting relationship with The American Red Cross.

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Important — Please Read

Volunteer Opportunity pages that have a BLUE BANNER are Regional, which means the opportunity

may be available throughout our Greater New York Region. (Subject to availability based on the

needs of each location.):

New York City (based in midtown Manhattan, serving

the five boroughs)

Long Island: (based in Mineola, serving Nassau and

Suffolk counties)

Metro New York North— Westchester County, Green-

wich, CT., and Putnam, Sullivan, Rockland and Orange

counties (the Lower Hudson Valley).

These pages list the links to the various applications for each location as illustrated in the image

above.

Volunteer Opportunity pages that have a RED BANNER, are

currently only available in New York City most are based out

of our midtown west, Manhattan headquarters, all serving the

five boroughs and various locations throughout the Greater

New York Region during times of disaster:

Manhattan

Bronx

Brooklyn

Queens

Staten Island

These pages list only the link to the New York City application in the “How to Apply” area as illustrated

in the image above.

22

Disaster Relief Fieldwork - Help your neighbors when they need help the most! These posi-

tions place you directly in the community helping clients recover from daily residential fires, building vacates, etc.

1. NYC Responder (available in NYC Only) 24

2. NYC Disaster Action Team (DAT) Member (available in NYC Only) 25

3. Disaster Action Team (DAT) Member (available in MNYN & LI Only) 26

Disaster Relief Support Services - These positions prepare you to offer assistance

during medium to large-scale disasters and/or to provide services in support of disaster relief.

1. Emergency Communications Representative (available in NYC Only) 27

2. Vendor Capacity Building Volunteer (available in NYC, LI & MNYN) 28

3. Logistics Team Member (available in NYC, LI & MNYN) 29

4. Logistics Box Truck Driver (available in NYC & LI) 30

5. Feeding Volunteer (available in NYC Only) 31

6. Shelter Volunteer (available in NYC Only) 32

Please note: The Feeding & Sheltering positions involve only feeding & sheltering those affected

and/or displaced by disaster.

7. Pro-Team Member (available in NYC Only) 33

Administrative - Flex your administrative muscle! These “behind-the-scenes” positions support disas-

ter relief or daily operations. Requires weekday availability except for positions marked with an (*).

1. Volunteer Resources Support Specialist (available in NYC, LI & MNYN) 34

2. Disaster Training Support Specialist (available in NYC, LI & MNYN) 35

3. DSHR Support Specialist (available in NYC, LI & MNYN 36

4. Corporate Partnerships Support Specialist (available in NYC Only) 37

5. National Shelter System (NSS) Volunteer (available in NYC, LI & MNYN) * 38

6. Writer/Reporter/Blogger (available in NYC Only) 39

7. Customer Service Associate (available in NYC Only) 40

Counseling - This position provides crucial Disaster Mental Health services to those affected by disas-

ter and to relief workers. Must have appropriate clinical license-see description for details.

1. Disaster Mental Health Counselor (available in NYC, LI & MNYN) 41

Volunteer Opportunities Listing

Listings continued on next page.

23

Outreach - Become an ambassador of the Red Cross and provide free preparedness presentations to New

Yorkers of all ages! 1. Community Outreach Coordinator (available in NYC Only) 42

Service Programs - Volunteer to help the military community, elderly, or those who suffer family sep-

aration across international borders due to conflict or disaster.

1. Telephone Reassurance Volunteer (available in NYC Only) 43

Please note: The Telephone Reassurance position is open to senior volunteers.

2. Restoring Family Links/Intl. Tracing Outreach Volunteer (available in MNYN & LI Only) 44

3. Restoring Family Links: Volunteer Caseworker (available in MNYN & LI Only) 45

4. Service to the Armed Forces (SAF) Volunteer (available in NYC, LI & MNYN) 46

Please note: SAF is open only to those with strong knowledge of military culture.

Facilities Management - Volunteer to be the backbone of our building operations by helping to

coordinate space, materials, and infrastructure.

1. Facilities Management Support Specialist (available in NYC Only) 47

2. Facilities Management Mailroom Support Specialist (available in NYC Only) 48

Blood Services - The need is constant. The gratification is instant. Contribute to your community’s

blood supply and change lives.

1. Blood Drive Volunteer (available in NYC, LI & MNYN) 49

Please note: This volunteer role does not involve you directly in phlebotomy.

Volunteer Opportunities Listing

Look for the video icon in various listing to learn more about that opportunity!

24

New York City Volunteer Opportunity (Bronx, Brooklyn, Queens, Manhattan, Staten Island ONLY)

NYC Responder Approved & Posted: June 2012

Volunteer Impact: These volunteers respond to daily emergencies ranging

from house fires to building vacates, post-emergency. They conduct initial disaster

relief fieldwork and provide assistance ranging from emergency food, clothing, shel-

ter, and limited financial support.

This is an excellent and exciting opportunity for those interested in a more

immediate, hands-on disaster relief experience with direct client contact.

LEARN MORE: Video 1 | Video 2

Responsibilities:

Assessing and reporting the level of response and conduct damage assess-

ment of affected dwellings to determine habitability

Using established processes to accurately collect client information that is then

entered into portable laptops while on the scene

Transport clients from disaster sites to temporary relocation sites and serve as

field contact to other ARC NYC departments, governmental agencies and

organizations

Assisting in maintaining readiness of disaster response vehicles and related

equipment

IMPORTANT: Volunteers must complete various training/courses, the minimum

being 8 courses to achieve Level 1 Status, with a STRONG RECOMMENDATION

to complete up to 9 additional courses/evaluations to achieve Level 4 (Full Re-

sponder) status.

Qualifications/Physical Requirements/Other:

Valid driver’s license in state of residence, familiarity with NYS traffic laws and

the ability to drive vehicles of varying sizes such as mini-vans, station wagons

and 15 passenger vans, preferred

Ability to promote and maintain productive working relationships with a variety

of individuals from diverse backgrounds

Must be comfortable with basic data entry, and be able to lift 30-40 lbs. repeat-

edly, climb stairs, work in smoky and damp buildings and walk for extended

periods of time

Must be comfortable with periods of downtime while waiting to be dispatched

Description

Two 8-hour shifts per month (Shifts available

24/7). This opportunity benefits from more shifts

during training period.

Time Commitment

520 West 49th Street, between 10th and 11th

Avenues, Midtown West, NYC (Responders are

dispatched from this location)

Location

Department:

Emergency Services/Response

Skills Needed:

Excellent interpersonal skills

Excellent communication skills (both written &

verbal)

Problem solving and active listening skills

Strong organizational skills


Should know basic Microsoft Office applications

Multi-lingual a plus!

Strong customer service skills

Training:

There is a complete career path established for

this opportunity. An 8-hour “Ride-Along” with an

experienced Responder is the first step when

accepting this opportunity

Details

How to Apply

Apply online only if your skills, experience and

availability match those mentioned in this job

description:

NYC: http://www.nyredcross.org/nycapp.

http://youtu.be/KtydHBok2es

http://www.youtube.com/watch?v=0fwB4rm2UBU&feature=relmfu

https://www.nyredcross.org/?nd=intake&logout=1&keeppage=1&ep=7468

25

A-Template 022412

New York City Volunteer Opportunity (Bronx, Brooklyn, Queens, Manhattan, Staten Island ONLY)

NYC Disaster Action Team (DAT) Member Approved & Posted: June 2012

Volunteer Impact: DAT volunteers respond in teams to daily emergencies

ranging from house fires to building vacates, post-emergency. They engage in the

initial disaster relief fieldwork necessary to determine the appropriate level of assis-

tance to clients ranging from emergency food, clothing, shelter, and limited financial

support.

DAT Teams are comprised entirely of volunteers (2 to 4), led and mentored by a

DAT Captain who arranges their shifts and training sessions. The teams respond

out of chapter headquarters and also out of the boroughs in which they live. Driv-

er’s License NOT necessary.


Responsibilities:

Conducting damage assessments of affected dwellings and determining

habitability




Ability to lift 50 lbs. repeatedly, climb stairs, work in smoky and damp buildings

and walk for extended periods of time

Must be comfortable with long periods of downtime while waiting to be

dispatched

Available Shifts: By selecting this volunteer opportunity, you are commit-

ting to one of the shifts below:

Manhattan (Responds out of Midtown Manhattan headquarters)

Monday, 6PM - 12AM (DAT Captain: Erickson Calderon)

Bronx: (Responds out of 719 E. 213th Street, Bronx, NY)

Thursday, 6PM - 12AM (DAT Captain: Fritz Sanchez)

Brooklyn (Responds out of the Brooklyn Navy Yard)

Friday, 7PM - 1AM (DAT Captain: Nancy Soto)

Sunday, 10AM - 5PM (DAT Captain: Nancy Soto)

Sunday, 5PM - 10PM (DAT Captain: Garfield Richards

Tuesday, 7PM - 12AM (DAT Captain: Gary Chin)

Staten Island: (Locations and shifts to be discussed with Volunteer Manager)

Please apply if you live in Staten Island

Description

Minimum of 1 continuous 8-hour shift per month

available 24/7. This opportunity benefits from more

shifts during training period.

Time Commitment

Responds out of volunteer’s home borough (or

headquarters) into the other boroughs of New York

City.

Location

Department:


Skills Needed:



verbal)







Training:


this opportunity. An 8-hour “Ride-Along” (trial

shift) arranged by the DAT Captain is the first step

when accepting this opportunity.

Details

How to Apply



description:



http://www.youtube.com/watch?v=0fwB4rm2UBU&feature=relmfu


26

Regional Volunteer Opportunity (serving Greater NY Region-see Location for details)

Disaster Action Team (DAT) Member Posted: March 2012

Volunteer Impact: These volunteers respond to daily emergencies in their

community. They conduct initial disaster relief fieldwork and provide assistance

ranging from emergency food, clothing, shelter, and limited financial support.

DAT Members perform these functions individually, and in some cases as part of a

team.


Responsibilities:

Assessing and reporting the level of response

Conducting damage assessments of affected dwellings and determining

habitability



Assisting in maintaining readiness of disaster response vehicles and related

equipment

IMPORTANT: Volunteers must complete various training/courses to become a full

DAT Member.


Valid driver’s license in state of residence and familiarity with NYS or CT traffic

laws, preferred

Ability to drive vehicles of varying sizes such as mini-vans, station wagons and

15 passenger vans

Strong interpersonal, communication and problem-solving skills

Ability to promote and maintain productive working relationships with a variety

of individuals from diverse backgrounds

Ability to lift 50 lbs. repeatedly

Ability to climb stairs, work in smoky and damp buildings and walk for extend-

ed periods of time

Must be comfortable with long periods of downtime while waiting to be

dispatched

Description

Varies, equivalent of 1 week per month.

Time Commitment

Available in: (MNYN) Orange, Putnam, Rockland,

Sullivan & Westchester Cos. & Greenwich, CT.

and (LI) Nassau & Suffolk Cos.

Location

Department:


Skills Needed:



verbal)







Training:


this opportunity.

Details

How to Apply

Long Island: http://www.nyredcross.org/liapp

LHV, Westchester & Greenwich, CT:

http://www.nyredcross.org/mnynapp

http://www.youtube.com/watch?v=Kf5KFqMRxdI&feature=relmfu




27

New York City Volunteer Opportunity

Emergency Communications Representative Approved & Posted: June 2012

Volunteer Impact: The Emergency Communications Representative plays an

vital role in our ability to provide clients with appropriate and timely emergency as-

sistance. Our Emergency Communications Center is “command central” to many of

our operations. Volunteers must be comfortable working in a fast-paced, multi-

sensory environment (able to pay attention to multiple sources of incoming

information-police scanners, newsfeeds, etc.).

This wonderful opportunity benefits from multiple shifts per month and a very

strong, on-going commitment in order to develop the level of proficiency

needed to service clients effectively.

LEARN MORE: Video 1

Responsibilities: Volunteers are responsible for dispatching response units

when necessary, tracking all disaster related activities and resources, as well as

providing client and customer assistance over the phone. Other responsibilities

include, and may not be limited to:

Assists clients via telephone and provides information regarding eligibility for

Red Cross services

Monitors, tracks and documents disaster-related events

Notifies and dispatches appropriate Red Cross staff regarding emergency

situations and recommends & initiates requests for additional support needed

at disaster sites

Tracks and documents the use of disaster resources (e.g. staff, vehicles, and

field equipment)

Schedules additional site visits to disaster-affected residences when previous

field visits are unsuccessful

Coordinates hotel arrangements for clients displaced by disaster

Facilitates remote activation and reload of Client Assistance Cards


Should be able to sit, type and be on the phone for extended periods

Customer service/dispatching experience a plus

Experience and a willingness to work with people of different ethnic, religious,

social and economic backgrounds

Knowledge of Red Cross programs and services preferred, but not required

Comfortable using or learning to use phone systems, portable radios and com-

munication scanners

Description

One 4-8 hour shift per month, more preferred.

Time Commitment


Avenues, Midtown West, NYC

Location

Department:

Emergency Services

Skills Needed:


Excellent communication skills (written & verbal)




Detail-oriented with ability to multi-task

Proficiency in ALL Microsoft Office apps

English fluency a must; multi-lingual a plus!


Excellent telephone etiquette

Training:

Must be available to complete four required train-

ing courses. During initial training period, a time

commitment of at least two 8-hour shifts per

week is recommended.

Details

How to Apply



description:


http://www.youtube.com/watch?v=Z3lunqGUNzE


28


Vendor Capacity Building (VCB) Volunteer Posted: June 2012

Volunteer Impact: The Vendor Capacity Building (VCB) volunteer directly

impacts the work of the Emergency Services/Mass Care department by using their

relationship-building and negotiation skills to cultivating and maintaining local

vendor relationships in their community, therefore increasing the number of vendors

contracted with the American Red Cross.

Responsibilities:

Search for food service providers (caterers, restaurants) in their communities

and surrounding communities that would be willing to partner with Red Cross

Emergency Services to provide meals at a discounted rate and within certain

guidelines

Volunteers will also help compile an electronic book of menus on restaurants

in their neighborhoods and surrounding neighborhoods

Once a year, the volunteer will review and update all vendor agreements that

they are responsible for in their area

Volunteers will need to attend monthly meetings with other Vendor Capacity

Building Volunteers in their borough in order to divide up areas to ensure that

vendors are not contacted multiple times by different volunteers


Volunteer must feel comfortable reaching out and negotiating with

vendors

Must have the business acumen to clearly and effectively pitch what our

program wants to accomplish to individuals who potentially do not know

what Emergency Services are or how they operate

Volunteer will be the face of the Red Cross and therefore must be

professional

Department has initial goal of having VCB Volunteers bring a minimum of

2 vendors into the program per month.

Description

5-12 hours/month, flexible. Commitment is set by

the volunteer.

Time Commitment

Various locations within our Greater New York

Region.

Location

Department:

Emergency Services/Mass Care & Logistics

Skills Needed:



verbal)


Strong organizational and negotiation skills

Ability to work independently



Training: An orientation and other training will be provided

by the department.

Details

How to Apply

NYC: http://www.nyredcross.org/nycapp







29


Logistics Team Member Posted: June 2012

Volunteer Impact: Logistics Team Members ensure that the material needs of

a disaster operation are met by procuring, organizing, keeping inventory, and

delivering necessary supplies throughout the Greater New York Region.

Responsibilities: Responsibilities include, but are not limited to:

Ensuring prepackaging and inventory of supplies on-site and in storage

Loading and delivering supplies to service delivery sites

Procuring additional equipment as necessary

Screening buildings and storage sites to be used in disaster response


Ability to lift 50 pounds

Comfortable working in an environment of extreme temperatures

Driver’s license highly recommended

Comfortable driving various types of vehicles such as a jeep, passenger

van, ERV’s, or box truck recommended

Willingness to travel throughout the Greater New York Region

Description

(NYC preferred availability is during

normal business hours and as-needed.)

Regional: On an as-needed basis.

Time Commitment


Region.

Location

Department:

Emergency Services//Mass Care & Logistics

Skills Needed:



verbal)




Basic knowledge of Word, Outlook and Excel

applications


Training:

Must complete required Red Cross basic and

Logistics-specific training.

Details

How to Apply








30


Logistics Box Truck Driver Posted: June 2012

Volunteer Impact: Logistics box truck drivers play an essential role during

disasters and in disaster preparedness by ensuring that supplies are available to

those in need.

Responsibilities: Logistics Drivers will transport supplies to and from Red

Cross shelters or designated locations. Drivers will be responsible for loading Red

Cross vehicles with supplies, delivering them to shelters or other designated loca-

tions, and unloading supplies and equipment from the truck. Drivers will also be

tasked with tracking the overall maintenance of the vehicles).


Ability to lift up to 50 pounds repeatedly

Ability to stand and/or walk for long periods of time

Willingness to work outdoors in all weather conditions

Driver’s license required.

CDL License a big plus but not required

Must be a GNY Authorized Driver

(guidance provided on joining Authorized Driving program)

Comfortable driving various types of vehicles such as a jeep, passenger van,

ERV’s, or box truck recommended

Ability to travel outside of New York City

Ability to report to a disaster assignment within 2 hours , if available

Description

(NYC preferred availability is during normal busi-

ness hours and as-needed.) Regional: On an as-

needed basis.

Time Commitment


Region.

Location

Department:


Skills Needed:

Excellent and safe driving skills a must



verbal)




Detail-oriented, multi-tasking, prioritizing

Basic knowledge of Word, Outlook and Excel


Training:

Must complete several required Red Cross/

Department of Homeland Security/FEMA training

courses and 20 hours of hands-on training

provided by Logistics staff

Details

How to Apply








31


Feeding Volunteer Posted: June 2012

Volunteer Impact: When a large-scale disaster hits locally, well-trained and

experienced volunteers help meet the needs of those affected by providing a safe

place to stay, food, and other basic needs – as well as referrals to other

resources that can assist in their recovery. This volunteer opportunity focuses solely

on the area of Mass Care – Feeding.

Volunteers will start at an introductory level but must commit to working

toward leadership to obtain a supervisor level. The amount of time needed to

obtain the level of supervisor will be determined by a mixture of training and

practical application.

LEARN MORE: Video 1

Responsibilities: The Feeding Supervisor is responsible for the overall man-

agement of feeding operations at a particular service delivery site, whether it is a

shelter or a mobile kitchen. These responsibilities include:

Supervising and scheduling staff and staff meetings

Procure and prepare food items, ensure safe food handling protocols and

monitor & evaluate the continued need for feeding

Keeping accurate track of the amount of food and snacks that have been dis-

tributed, as well as coordinating with other functions to make sure that dietary

needs are being met

Assessing client needs, determining required resources and effectively man-

aging the resources to successfully accomplish service delivery

Interfacing and negotiating with external organizations and internal colleagues

Maintaining positive relationships with staff, and resolving any potential con-

flicts


Experience managing and coordinating a large staff.

Capable of working independently to recognize and resolve issues.

Ability to manage multiple priorities and tasks simultaneously.

Exhibit good time management and stress reduction skills. Ability to work in a

fast-paced, stressful environment and often in hardship situations.

Should have a strong interest in deploying to disaster relief operations

throughout the region/county when available. Will be entered in the DSHR

system which is a deployment database.

Description

Shifts vary depending on disaster.

Requires a strong on-going commitment.

Time Commitment


Avenues, Midtown West, NYC and where disaster

strikes.

Location

Department:


Skills Needed:



verbal)






VERY STRONG conflict resolution skills

Training:

Multiple required and optional courses provided by

the Volunteer Manager

Details

How to Apply



description:


http://www.youtube.com/watch?v=B4DjpuOGD_M&list=UUqSnxPgPrMFfFUMedyK8OSA&index=2&feature=plcpC:/Users/wolfes/Documents/My%20Data%20Sources


32


Shelter Volunteer Posted: June 2012

Volunteer Impact: When a major hurricane or other large-scale disaster

occurs within our Region, we must be prepared to staff up to 50 shelters to meet the

immediate basic needs of those affected with a safe place to stay, food and other

basic needs. It is pertinent that each shelter have a well-trained and experienced

shelter supervisor to ensure an efficient and successful operation.

Volunteers will start at an introductory level but must commit to working

toward leadership to obtain a supervisor level. The amount of time needed to

obtain the level of supervisor will be determined by a mixture of training and

practical application.

LEARN MORE: Video 1

Responsibilities: The Shelter Supervisor is responsible for the overall

management within the shelter.

Overseeing the various aspects of shelter operations including facilities

administration, dormitory management, and more

Coordinating staff schedules and approving requests for additional

material or human resources

Interfacing and negotiating with external organizations and internal

colleagues

Conducting staff meetings as needed, as well as communicating and maintain-

ing positive relationships with staff and resolving potential conflicts as they

arise

Determining required resources and effectively managing the resources to

successfully accomplish service delivery

Updating the National Shelter System (NSS) when needed


Prior exposure to a professional training environment a plus

Should be available to work during business hours

Should work effectively under pressure and in fast-paced, sometimes stressful

environments

Willingness to participate in disaster operations

Experience working in an office environment preferred

Professional appearance and friendly demeanor a must

Description

Shifts vary depending on disaster.

Requires a strong on-going commitment.

Time Commitment


Avenues, Midtown West, NYC and where disaster

strikes.

Location

Department:


Skills Needed:



verbal)




Detail-oriented, multi-tasking



Training:


this opportunity. Multiple required and optional

courses.

Details

How to Apply



description:


http://www.youtube.com/watch?v=B4DjpuOGD_M&list=UUqSnxPgPrMFfFUMedyK8OSA&index=2&feature=plcpC:/Users/wolfes/Documents/My%20Data%20Sources


33


Pro-Team Member Approved & Posted: June 2012

Volunteer Impact: An excellent entry-level opportunity for those interested

in disaster relief. Volunteer must be committed to working collaboratively and

demonstrating leadership.

PRO (Progressive Response On-Call) Teams are on-call to augment the regular

response teams when a disaster affects more than 25 families. PRO-Teams are

Interdisciplinary and members train together to provide field leadership in the areas

of mass care, logistics, volunteer coordination and psychological first aid.

Responsibilities: Teams work with Responders on-site to open reception

centers, initiate emergency shelters, bring additional emergency supplies, and

provide comfort to those affected by the disaster.

On-call Coverage: Teams are on-call from their homes for one week each

month, after-hours (7pm-7am). Disaster notifications happen by telephone to

deploy volunteers either to Chapter Headquarters or directly to the disaster site

Team Meetings: Required monthly team meetings (2 hours) will be scheduled

during each team's time on-call for hands-on learning and practice

Commitment: By joining a PRO Team, members commit to meeting with and

being on call along with their team for a minimum of 6 months

Occasional conflicts to one's on-call time can be managed by advance planning

with one's team, but these conflicts should be minimized


Must work well under pressure and in adverse conditions

Willingness to work under direct supervision

Ability to promote and maintain productive working relationships with a variety of

individuals from diverse backgrounds

Ability to lift 20-30 lbs. repeatedly

Ability to work in a variety of outdoor weather conditions

Ability to climb stairs, work in smoky and damp buildings and walk for extended

periods of time

Description

On call 1 week per month, 7pm to 7am. Shift times

vary depending on disaster. See job description for

more details. Ideal after-work opportunity

Time Commitment


Avenues, Midtown West, NYC and wherever

disaster strikes within our Region.

Location

Department:

Emergency Services/Staffing & Training Services

Skills Needed:



verbal)







Training:


this opportunity. Multiple required and optional

courses.

Details

How to Apply



description:



34

Volunteer Impact: The Volunteer Resources Department (VRD) manages the

recruitment, on-boarding, engagement and, recognition of our volunteers. You will

use your business skills and expertise to focus on the administrative best practices

and processes of placing skilled individuals in meaningful opportunities that sup-

port the mission of the American Red Cross. This opportunity provides a mix of

administrative work and client contact.

Volunteers are needed in the VRD departments throughout our region.

Responsibilities: This is a exciting, fun and ideal opportunity to learn volun-

teer management and administration. Specific responsibilities include (but are not

limited to):

Using our database tools and a combination of Excel and PowerPoint to man-

age aspects of our volunteer recruitment, intake, and placement process

Producing ID cards

Scheduling appointments & interviews

Interviewing volunteer candidates

Aggregating data to produce recruitment reports and charts

Responding to email inquiries and phone requests

Completing special projects as needed

Great opportunity to experience many different aspects of the organization as

a way to gain the experience necessary to help new volunteers

Qualifications/Physical Requirements/Training:


Should work effectively in a fast-paced environment



Professional appearance and a friendly, outgoing demeanor a must

Experience with basic databases preferred

Ability to lift 10 - 20lbs (materials, supplies etc.)

Willingness to learn the administrative side of an exciting organization

Ability to handle sensitive and confidential information appropriately


Volunteer Resources (VRD) Support Specialist Approved & Posted: June 2012, Category: Administrative

Description

At least one 4-6 hour shift per week on weekdays

during normal business hours.

Time Commitment

Available in: (NYC) Midtown Manhattan, (MNYN)

Westchester County. & Greenwich, CT. and (LI)

Nassau county.

Location

Department:

Volunteer Resources & Youth Services

Skills Needed:




Strong organizational and presentation skills



Must be proficient in ALL Microsoft Office appli-

cations; mail merge & Excel formulas a plus!



Excellent telephone etiquette

Training:

VRD provides an easy-to-complete career path

that combines hands-on training, recommended

training in disaster relief & disaster relief fieldwork.

Details

How to Apply








35


Disaster Training Support Specialist Approved & Posted: June 2012

Volunteer Impact: The Training Department is crucial in the Red Cross’ ability

to provide volunteers with the knowledge and training they need to deliver quality

services to the community. General Support Specialist (GSS) volunteers play a vital

role in leveraging their administrative skills to support the Training Department.

Responsibilities: General Support Specialist volunteers develop solutions that

help the Training Department Team refine collaboration & coordination with other

departments, partner groups, and city agencies.

Specific responsibilities include (but are not limited to):

Basic database management in our Volunteer Management and Learning

Management system

Responding to inquiries via phone and email

Providing the support needed to set-up training sessions

Scheduling courses, meetings and instructor interviews

Maintaining inventory of training supplies, course materials, and

equipment

Ensuring that interested volunteers are connected with volunteer

managers

Completing reports and special projects as needed

Driver’s license desired, but not required


Prior exposure to a professional training environment a plus


Should work effectively under pressure and in a fast-paced and

sometimes stressful environments

Willingness to participate in disaster operations with option to be on-call during

large scale disaster relief operations




Description

Minimum of one 4-8 hour shifts per week during

normal business hours, with some additional flexi-

bility after-hours and on weekends.

Time Commitment



Nassau county.

Location

Department:

Emergency Services/Staffing & Training Services

Skills Needed:



verbal)









Training:

Must be available to complete three required

training courses. An orientation and other training

will be provided by the department.

Details

How to Apply








36

A-Template 022412


Disaster Services Human Resources Support Specialist Approved & Posted: June 2012

Volunteer Impact: Disaster Services Human Resources (DSHR) members are

part of a nationwide workforce of volunteers and employees that enables the

American Red Cross to provide prompt and efficient disaster relief services to the

community. Volunteers will utilize their skills to focus on the administrative process-

es of recruiting and managing DSHR members, and maintaining the DSHR

database

Responsibilities: The General Support Specialist—DSHR assists with the

intake and career guidance of new volunteers within the DSHR System. Responsi-

bilities include, but are not limited to:

Assisting with the enrollment of new members into DSHR, including data entry

of applications and completion of Welcome Packets and DSHR IDs

Assisting in the deployment process by completing the necessary paperwork

and staff card processes, providing orientation to members about their assign-

ments, and debriefing with them following completion of their assignments

Maintaining current and accurate files for DSHR members – updating training

records, completing an annual update of member profiles and changing G/A/P

(Group/Activity/Position) information

Meeting with volunteers and employees to discuss their DSHR experience –

answering questions, clarifying career paths and training requirements, and

preparing them for deployment




Willingness to participate in local disaster operations (optional)


Professional appearance and friendly demeanor required


Willingness to learn the administrative side of an exciting mission-driven

organization


Description

Two 4-8 hour shifts per week on weekdays during

normal business hours, with some additional flexi-

bility when work volume increases.

Time Commitment

Location

Department:

Emergency Services/DSHR

Skills Needed:











Training:

Must be available to complete 1 required

training course. An orientation & other recom-

mended training will be provided by the depart-

ment.

Details

How to Apply







Nassau county.




37


Corporate Partnerships (RWTC) Support Specialist Posted: March 2012

Volunteer Impact: The General Support Specialist—Corporate Partnerships

provides administrative support for the Ready When the Time Comes (RWTC)

program. This program trains volunteer teams from local companies as well as faith

-based and community organizations in disaster relief and deploys them to disaster

sites in the New York area

Responsibilities: The General Support Specialist– Corporate Partnerships will

support the RWTC team by:

Using our database tools and a combination of Excel and PowerPoint to

manage aspects of the RWTC recruitment, intake, and placement process

Producing RWTC ID cards

Aggregating data to produce recruitment reports and charts


Coordinating RWTC Events and Presentations on or off-site







Experience working with high profile corporate clients preferred


Ability to lift 10 - 20lbs (materials, supplies etc.)


Description

One 4-8 hour shift per week on weekdays during

normal business hours (Some projects and events

extend to the evening hours.)

Time Commitment



Location

Department:

Volunteer Resources/RWTC

Skills Needed:

Excellent interpersonal and communication

skills (both written and verbal)





Proficiency in Word, Excel, PowerPoint, Out-

look; mail merge & Excel formulas a plus!



Training:

Must complete one required course, multiple rec-

ommended courses and while receiving on-the-job

training

Details

How to Apply



description:



38


National Shelter System (NSS) Volunteer Posted: June 2012

Volunteer Impact: National Shelter System (NSS) Volunteers update a data-

base of over 56,000 potential shelter facilities thus providing a crucial conduit to

information that helps thousands of emergency managers and disaster workers.

NSS Volunteers are vital to the Mass Care function and the information they input

helps identify the location, capacity, current population, and other relevant

information of all shelters opened in response to a major disaster.

Excellent opportunity for those with a 9-5 schedule who enjoy information

gathering, disaster relief and who can commit to being on-call (see below).

Responsibilities: National Shelter System volunteer responsibilities during a

disaster include (but are not limited to):

Agrees to have the flexibility and availability to be on-call for one month

during a disaster, working either a 10am-5pm shift or a 5pm-12am shift

Collecting the required information in a timely manner so that it can be entered

into the system before the noon and midnight count deadlines

Entering data for all independent, American Red Cross (ARC) and ARC sup-

ported shelters, and adding shelters information as shelters open & close

When there is no disaster, NSS volunteers will update the NSS system and

best-practice protocols by monitoring the NSS neighborhood on our intranet.

Volunteers will brief the Mass Care and Logistics team with new changes and

information and will have the opportunity to train and mentor other potential

NSS volunteers.

When available, volunteers will attend monthly National NSS conference calls

for updates


This position is best suited for those who have an interest in gathering

information and have a great attention to detail

Must be comfortable typing and sitting for extended periods

Must be comfortable using a telephone and computer

Previous database experience is desirable but not necessary

NSS volunteers can work remotely but need an internet connection

and computer with up-to-date system software

Should work effectively under pressure and in fast-paced, and sometimes

stressful environments

Willingness to participate in disaster relief operations

Description

Time varies with the duration of disaster. On-call

for one-month either 10am-5pm OR 5pm-12am.

Time Commitment

520 West 49th Street, between 10th & 11th Aves.,

Midtown West, NYC or remotely from any loca-

tion within our Greater New York Region.

Location

Department:


Skills Needed:



verbal)



Ability to work independently

Detail-oriented


Training:

Must complete three required online training

courses on the usage of the NSS database system

(taken within first month)

Details

How to Apply








39

Volunteer Impact: The volunteer will investigate, follow up on, and write

human interest stories that highlight the American Red Cross’ mission and activities

Responsibilities: This volunteer will learn the details of the various depart-

ments and how they each function and contribute to the mission of the Red Cross.

The volunteer will interview volunteers, clients, and employees

He/she will also attend Greater NY events and spend part of a day (as necessary)

to interview with volunteers and/or clients. In this way, the volunteer will gather the

necessary background to write news and feature stories about the region, which will

be later on posted to the nyredcross.org website

The volunteer will also be expected to blog about issues relevant to the mission of

the Red Cross and the programs and services of the Greater New York region. Blog

posts can be personal or they can draw upon mission-related information and activi-

ties


At least 2 years of professional reporting experience and must be able to

present at least 2 strong writing samples before being considered for this posi-

tion

Ability to write quickly under deadline pressure

Desire and ability to blog


Writer/Reporter/Blogger Posted: March 2012

Description

One 6-8 hour shift per week, as needed.

Time Commitment


Avenues, Midtown West, NYC. This position may

require travel within our Region

Location

Department:

Communications

Skills Needed:




Detail-oriented

Should be proficient with Microsoft Word and

Outlook

Social Media proficiency a strong plus

Professional writing/reporting skills

Training:

You must submit a resume and 2 writing samples

to [email protected]. Place “Writer

Volunteer Opportunity” in the subject line. You will

also be asked to participate in a 8-hour disaster

relief fieldwork shift.

Details

How to Apply



description:



40


Customer Service Associate Approved & Posted: June 2012

Volunteer Impact: Helping New Yorkers prepare for and respond to emergen-

cies is vital to the core mission of the American Red Cross Greater New York Re-

gion. The Customer Service Associate plays a key role in responding to the needs

and questions of our clients. They provide administrative support to the department

that trains (CPR/First Aid/AED, Aquatics, etc.) as many as 200,000 New Yorkers

a year to prepare for emergencies.

Responsibilities: The Health & Safety Customer Service Associate will sup-

port the department by responding to client inquiries, processing recertification no-

tices, and updating information in the appropriate databases. Volunteers will also:

Respond to incoming calls, including advising clients about the class registra-

tion process

Prepare and mail recertification letters

Follow up on outstanding certifications

Enter and manage data in the national Learning Management System (SABA),

where a large volume of basic data entry is required

Manage department email inbox

Sort and distribute mail and incoming faxes.

Provide general office support to the department

Other duties as necessary


Should be available to work during business hours,



Familiarity with basic databases a plus

Must be able to maintain client confidentiality

Must be comfortable typing for extended periods of time

Must be comfortable with talking on the telephone for extended periods of time

Description

Two 4 to 6 hour shifts per week on weekdays

during normal business hours; flexible.

Total of 10-15 hours/week.

Time Commitment



Location

Department:

Preparedness Health & Safety Services (PHSS)

Skills Needed:






Detail-oriented, multi-tasking

Should be proficient in Microsoft Office

applications



Training:

Must be available to complete one required

training course. An orientation and other training

will be provided by the department

Details

How to Apply



description:



41


Disaster Mental Health Counselor Posted: May 2012

Volunteer Impact: In an effort to mitigate the emotional and psychological

effects experienced by survivors, their families, and relief workers in the aftermath

of a disaster, the American Red Cross has provided crucial DMH services since

1992.

Volunteer Disaster Mental Health Counselors provide emergency and preventive

mental health services to people affected by disaster and to Red Cross workers

assigned to a disaster relief operation.

Responsibilities: DMH interventions/responsibilities may include the following

activities: Psychological Triage, Crisis Intervention, Assessment, Behavioral Health

Surveillance, Education, Public Mental Health Messages, Casualty Support, Prob-

lem Solving, Advocacy, and/or Referrals to other levels of care.

IMPORTANT: This volunteer opportunity is open only to mental health profession-

als with considerable expertise in the field and who posses an active, unencum-

bered, and unrestricted New York state license.

Please read all the licensure specifications below before you apply!


In addition to the requirements above, the individual must:

Have an independent license (license to practice without supervision) and

Master’s degree as a CLINICAL social worker, psychologist, professional

counselor, marriage and family therapist, psychiatric nurse, or psychiatrist. OR

Have a state license or state certification and Master’s degree as a school

psychologist or school counselor issued by a state board of education (this is

an expansion to the DMH eligibility requirements cited in 2008). OR

Have a state license and a Bachelor’s degree (BSN) as a registered nurse and

a American Nurses Credentialing Center (ANCC) certification for psychiatric

and mental health nursing to include

RN-BC or PMHNP-BC or PMHCNS-BC.

Description

On an as-needed basis during times of disaster.

Shifts vary depending on nature of

disaster.

Time Commitment


Region.

Location

Department:

Emergency Services/

Mental Health & Client Services

Skills Needed:






Adherence to Red Cross policies and

procedures

Ability to work with diverse populations

Training:

Must be available to complete the required training

courses and be interviewed by the Volunteer

Manager. You will need to present a copy of

licensure that meets the required

specifications listed.

Details

How to Apply








42

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Community Outreach Coordinator Posted: June 2012

Volunteer Impact: Community Outreach volunteers are the ambassadors of

the Red Cross traveling to different communities and providing free emergency

preparedness outreach to New Yorkers of all ages. Outreach includes leading

offsite trainings and coordinating tabling events throughout the city.

Responsibilities:

Volunteer must commit to taking the required training and to being

available for Outreach events.

Training: Observe a Community Outreach presentation (optional but

highly recommended)

Community Outreach Presenter Training (3 hours)

Co-present with an experienced staff member (1+ hours)


Must be comfortable with public speaking

Comfortable with technology and willingness to operate or learn Audio/Visual

equipment

Ability to travel throughout NYC boroughs

Must be flexible, punctual and capable of working with and engaging diverse

populations

Ability to lift 30lbs (materials, brochures, etc.)

Regular daytime availability preferred


Valid NYS Driver’s License a plus!

Description

Regularly scheduled 4 - 8 hour events per month.

Optional evenings and weekends. Requires a

strong, on-going commitment.

Time Commitment


Avenues, and various locations throughout New

York City.

Location

Department:

Community Relations/Community Outreach

Skills Needed:



verbal)







Training:

Volunteer must commit to required training and

orientation provided by Volunteer Manager.

Details

How to Apply



description:



43


Telephone Reassurance Volunteer Posted: June 2012

Volunteer Impact: Telephone Reassurance Volunteers are the voice of the

Red Cross providing supportive social interaction to senior citizens living in the New

York City area through regular, weekly telephone contact.

Telephone Reassurance Volunteers cultivate and nurture meaningful conversations

with our senior clients about their issues, challenges, interests, hobbies, etc., while

providing a vital link to the outside community through appropriate referrals.

This wonderful volunteer opportunity is ideal for seniors

who are comfortable communicating with fellow seniors via

telephone, who can commit to a regular weekday schedule

and who can travel to our Midtown Manhattan headquarters

on a weekly basis.

Responsibilities: Specific responsibilities include (but are not limited to):

Contacting clients via telephone on a weekly basis to offer companionship and

support.

Record results of conversations in the case record of each client.

Attend the Telephone Reassurance Volunteer Unit meetings at our

Midtown Manhattan location 4x a year.

Assist in providing clients with referrals to community services.

Meet regularly with Task Supervisor for guidance and support.


Must be empathic and express an interest in working with

homebound and/or isolated seniors

Must be comfortable speaking via telephone for an extended period of time

Must be comfortable sitting for an extended period of time

Fluent in English; additional language skills are welcomed

Committed to receiving initial training within the department as well as hands

on training on an ongoing basis

Description

One or more continuous 4-6 hour shift per week

during normal business hours. Requires a strong,

on-going commitment

Time Commitment



Location

Department:

Emergency Services/Service Programs

Skills Needed:



verbal)

Active listening skills




Detail-oriented

Comfortable using computers


Training:

Before being accepted, candidates will be

interviewed & asked to demonstrate their

phone ability and etiquette. Orientation and

training will be given by Volunteer Manager.

Details

How to Apply



description:



44

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Restoring Family Links/Intl. Tracing Outreach Volunteer Posted: May 2012

Volunteer Impact: Restoring Family Links (RFL) is a core service program

that relieves the suffering of families separated across international borders due to

conflict, disaster, or humanitarian emergencies by assisting them to restore contact

with one another. This volunteer will advance in international humanitarian law and

human rights by promoting & supporting the mission of the RFL program.

Responsibilities:

Community Outreach

Create opportunities for program growth by building awareness of the RFL

program in the community

Contact potential clients and partner agencies to promote RFL Services

Build partnerships and opportunities for collaboration with local agencies, com-

munity organizations, and other relevant institutions and individuals to promote

RFL services

Plan and/or participate in local outreach events

Maintain community outreach records and databases

Departmental Expectations

Promote the overall mission of Restoring Family Links (RFL) Services while

upholding the Fundamental Principles of the Red Cross

Participate in the global functions of the Department

Meet regularly with Task Supervisor for guidance and support

Regularly attend RFL Team meetings


Ability to demonstrate cultural sensitivity in all communications

Social work education/experience or other social service/education experience

preferred

Experience in engaging with diverse cultures preferred

Experience in engaging with large groups preferred

Creativity and resourcefulness


Description

1 day/week in addition to events on occasional

evenings & weekends. Requires a strong, on-

going commitment

Time Commitment




Location

Department:


Skills Needed:



verbal)





Must be proficient in Word, Excel, PowerPoint

and Outlook



Training:

Volunteer must commit to complete required train-

ing and orientation provided by Volunteer Manag-

er.

Details

How to Apply




Not available in New York City



45

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Restoring Family Links: Volunteer Caseworker Posted: May 2012

Volunteer Impact: Restoring Family Links (RFL) is a core service program

that relieves the suffering of families separated across international borders due to

conflict, disaster, or humanitarian emergencies by assisting them to restore contact

with one another. This volunteer will advance international humanitarian law and

human rights by promoting & supporting the mission of the RFL program.

As a caseworker, volunteers will assist families through various international tracing

services.

Responsibilities:

Casework

Provide supportive interactions through regular contact with clients

Use various Red Cross, community and internet resources to meet program

standards, including tracing individuals in the local community

Meet with clients at Chapter or offsite as needed

Provide regular referrals to clients as needed

Maintain case records and databases

Departmental Expectations

Promote the overall mission of Restoring Family Links (RFL) Services while

upholding the Fundamental Principles of the International Red Cross and Red

Crescent Movement

Participate in the global functions of the Department

Meet regularly with Task Supervisor for guidance and support

Regularly attend RFL Team meetings


Ability to demonstrate cultural sensitivity in all communications

Social work education/experience or other social service education/experience

preferred

Experience in engaging with diverse cultures preferred

Experience in engaging with large groups preferred

Creativity and resourcefulness


Description

1 day/week during business hours. Shift depend-

ent upon program need. Requires a strong, on-

going commitment.

Time Commitment




Location

Department:


Skills Needed:








and Outlook



Training:

Volunteer must commit to required training and

orientation provided by Volunteer Manager.

Details

How to Apply




Not available in New York City



46

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Service to the Armed Forces (SAF) Volunteer Posted: May 2012

Volunteer Impact: Volunteers will assist members of the military and their

families through the Red Cross SAF Program. Our clients will learn about SAF

services such as emergency communication links, access to financial assistance,

and local community support & referrals. Knowing these services are available in an

emergency brings peace of mind and provides a safety net in times of need to the

military and their families.

In addition, qualified, licensed mental health professionals have the opportunity to

co-facilitate the Psychological First Aid: Coping with Deployment course &

Reconnections Workshops for local military personnel, Veterans and their families

within community.

Responsibilities: Volunteers will help the service members and their families

of our region by:

Promoting the SAF program at local military and social events

Distributing materials (handouts, pamphlets) while interacting with clients &

explaining the SAF program

Giving PowerPoint presentations to military units of varying sizes and family

members.

Assist in outreach activities by researching and contacting local organizations

to build partnerships and strengthen knowledge of program

Select volunteers will support the military veterans’ community at local VA

hospitals by participating in patient visits and other group activities.

Select volunteers will support the military community by doing quality

assurance follow-up telephone interviews


Military background or a strong understanding of the military culture preferred

Willingness to travel within the Greater New York Region

Must be comfortable working with the military & family members (including

children) in a public forum.

Experience in engaging with diverse cultures preferred and large groups


Description

As needed for events and individual outreach.

Time Commitment


Sullivan & Westchester Cos. & Greenwich, CT.,

(LI) Nassau & Suffolk Cos. & New York City

Location

Department:


Skills Needed:



verbal)






and Outlook


Strong customer service and computer skills

Training:

Volunteers will receive training from the Service to

the Armed Forces Staff on an ongoing basis and

must attend regular SAF volunteer meetings.

Details

How to Apply








47


Facilities Management Support Specialist Posted: March 2012

Volunteer Impact: The Facilities Management Department and its staff, in-

cluding the General Support Specialist - Facilities, support the American Red Cross

in Greater New York by ensuring that the chapter has functional workspace and

equipment necessary for each department in our building to achieve its goals

Responsibilities: The General Support Specialist—Facilities will be responsi-

ble for assisting with various general duties in the facilities department. Specific

responsibilities include (but are not limited to):

Helping with general administrative tasks


Completing special projects as needed



Familiarity with machines, such as copiers, printers, and fax machines


Must be proficient in ALL Microsoft Office applications; mail merge &

Excel formulas a plus!


Description

Two 4-8 hour shifts per week on weekdays during

normal business hours

Time Commitment



Location

Department:

Facilities Management

Skills Needed:






Basic working knowledge of Microsoft Word and

Outlook

English fluency preferred; multi-lingual a plus!


Training:

Must be available to complete one required class

Details

How to Apply



description:



48


Facilities Management Support Specialist Posted: March 2012

Volunteer Impact: The General Support Specialist - Mailroom supports the

American Red Cross in New York City’s mailroom team, ensuring that each depart-

ment in the chapter has reliable mail communications

Responsibilities: This GSS—Mailroom volunteer responsibilities include, but

are not limited to:

Provide administrative support to the Facilities/Mailroom team

Overseeing the distribution of all incoming and outgoing mail communica-

tions

Managing the inventory of mailroom supplies

Providing support during various special projects and assignments as

needed




Familiarity with office environment and machines, such as copiers, print-

ers, and fax machines

Positive attitude and friendly demeanor a must

Ability to lift 10-25lbs (materials, supplies etc.)

Description

One or two 4 hour shifts per week on weekdays

during normal business hours

Time Commitment



Location

Department:

Facilities Management

Skills Needed:






Basic working knowledge of Microsoft Word and

Outlook

English fluency preferred; multi-lingual a plus!


Training:

Must be available to complete one required class

Details

How to Apply



description:



49


Blood Drive Volunteer Posted: May 2012

Volunteer Impact: Be a part of a 125-year old tradition of neighbors helping

neighbors in need! American Red Cross Blood Drive volunteers are the bridge be-

tween generous blood donors and thousands of patients in our Region who need

blood to survive.

This volunteer opportunity is on an as-needed basis and allows you to

volunteer on your own time, as much and as often as your schedule permits.

Volunteers are added to a database and then contacted when blood drives occur.

Responsibilities: The day of the blood drive one of the following roles may be

available:

Blood Drive Escort: Escorts guide the donor to the canteen area where blood

is drawn and monitor their reaction

Blood Drive Canteen Servers: Servers set up and maintain the refreshment

area, serve donors refreshments, disseminate chapter information and assist

with promotional efforts

Blood Drive Registration Coordinator: Registrars greet donors as they

arrive, maintain the appointment schedule and check identification

PLEASE NOTE: This volunteer opportunity is not directly involved with blood

collection (phlebotomy).



Ability to work in and manage a fast-paced environment

Must enjoy working with clients from diverse backgrounds

Description

4 hours on an as-needed basis when blood drives

occur.

Time Commitment


Region.

Location

Department:

External Affairs/Community Development

Skills Needed:



Active listening skills

Detail-oriented

Flexibility



Training:

Orientation and training will be provided by Blood

Drive staff

Details

How to Apply








© 2012 The American Red Cross Greater New York Region, The American Red Cross name and logo are registered trademarks of the American Red Cross.

Contact Us:

Long Island: [email protected]

Metro NY North: [email protected]

New York City: [email protected]

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