Redressal Redressal Mechanisms for RTF Mechanisms for RTF

SchemesSchemes

Vishwa Mandal Sevashram, Shirpur, Vishwa Mandal Sevashram, Shirpur, Dhule Dt., MaharashtraDhule Dt., Maharashtra

Redressal MechanismsRedressal Mechanisms

• At local village levelAt local village level

• At taluka levelAt taluka level

• At district levelAt district level

• At State levelAt State level

• At level of the Supreme At level of the Supreme Court.Court.

AT THE LOCAL AT THE LOCAL VILLAGE LEVELVILLAGE LEVEL

• First , Conscientize the First , Conscientize the people and unify them on people and unify them on the issue.the issue.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL…..VILLAGE LEVEL…..

• Make use of local weapons Make use of local weapons at hand: complaint Books at hand: complaint Books and Visitors Books.and Visitors Books.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Make sure of your rights. Go as a Make sure of your rights. Go as a group to the ration Shop / group to the ration Shop / person concerned and refuse to person concerned and refuse to move until you get your just move until you get your just demands. Women are better at demands. Women are better at this job. this job.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Meet the sarpanch as a Meet the sarpanch as a group and ask him to take group and ask him to take up the matter with up the matter with respective Authorities.respective Authorities.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• There are local committees There are local committees which are supposed to monitor which are supposed to monitor certain schemes: Vigilance certain schemes: Vigilance committee, Mata Committee, committee, Mata Committee, School Committee. Get the School Committee. Get the committee members to become committee members to become active.active.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• If you belong to a hamlet If you belong to a hamlet which is not represented in which is not represented in anyway, form a committee anyway, form a committee of your hamlet. The Indian of your hamlet. The Indian Constitution gives us the Constitution gives us the right to form associations.right to form associations.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Write a joint complaint to Write a joint complaint to the officer concerned and the officer concerned and send it by registered post.send it by registered post.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Bring up the issue at the Bring up the issue at the Gram Sabha – question Gram Sabha – question officials / ask for officials / ask for information and information and clarifications. clarifications.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Social audit is an important Social audit is an important part of the Gram Sabha.part of the Gram Sabha.

Local government and semi Local government and semi government authorities government authorities have to be present at the have to be present at the Gram Sabha. Gram Sabha.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..• To be able to take action To be able to take action

against unsatisfactory against unsatisfactory clarifications by officials at clarifications by officials at Gram sabhas: Make sure that Gram sabhas: Make sure that that the relevant poins are that the relevant poins are entered in the Proceedings entered in the Proceedings Book. You can apply for Book. You can apply for extracts from the Proceedings extracts from the Proceedings Book. Complain to CEO.Book. Complain to CEO.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• Form a Study / Core Group Form a Study / Core Group consisting of people who consisting of people who are interested in the are interested in the development of the village.development of the village.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

•This group must be met This group must be met regularly, taught the Rights regularly, taught the Rights Based Approach, motivated, Based Approach, motivated, fed with information and fed with information and reading material. reading material.

AT THE LOCAL AT THE LOCAL VILLAGE LEVEL …..VILLAGE LEVEL …..

• It would be the task of this group to It would be the task of this group to give direction to the developmental give direction to the developmental activities of the village. The group activities of the village. The group should compriseshould comprise

– 1-2 elderly people who are much respected 1-2 elderly people who are much respected in the village and whose word has weight.in the village and whose word has weight.

– 3-4 educated active people.3-4 educated active people.– 2-3 youth leaders.2-3 youth leaders.– 50% should be women who have the 50% should be women who have the

confidence of the womenconfidence of the women

AT THE TALUKA LEVELAT THE TALUKA LEVEL

• Identify the Duty Bearer. Identify the Duty Bearer. Make sure which officer s Make sure which officer s reponsible for the redressal reponsible for the redressal of the complaint.of the complaint.

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Make sure of what your Make sure of what your rights are and which rights rights are and which rights have not ben given to you. have not ben given to you. Prepare a written complaint Prepare a written complaint with details, with as many with details, with as many signatures as you can get.signatures as you can get.

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Produce documentaty proof Produce documentaty proof where possible.where possible.

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Make use of the right to Make use of the right to information to get information to get indisputable evidence .indisputable evidence .

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• After a reasonabe period if After a reasonabe period if there has been no reply, ask there has been no reply, ask for reasons for delay by for reasons for delay by making use of the right to making use of the right to information. Demand to know information. Demand to know what action is taken against what action is taken against errant officers according to the errant officers according to the rule? When you may expect a rule? When you may expect a reply? reply?

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Give publicity in the local Give publicity in the local papers to your grievances papers to your grievances and actions taken by your and actions taken by your village.village.

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Meet the Officer concerned Meet the Officer concerned in a small delegation. in a small delegation. Threaten a morcha if just Threaten a morcha if just grievances are not grievances are not redressed.redressed.

AT THE TALUKA LEVEL ….AT THE TALUKA LEVEL ….

• Responsible Officers: Responsible Officers: – PDS, Antyodyay and Annapoorna, : PDS, Antyodyay and Annapoorna, :

Taluka Supply Officer, TehsildarTaluka Supply Officer, Tehsildar– Family Benefit Scheme, Pension Family Benefit Scheme, Pension

Scheme: TehsildarScheme: Tehsildar– Mid Day Meal Scheme: Education Mid Day Meal Scheme: Education

Officer, BDO.Officer, BDO.– ICDS: CDPO, BDO.ICDS: CDPO, BDO.– Maternity : Medical Officer at the PHC, Maternity : Medical Officer at the PHC,

BDO.BDO.– NREGA: TehsildarNREGA: Tehsildar

AT THE DISTRICT LEVELAT THE DISTRICT LEVEL

• Identify the Duty Bearer at Identify the Duty Bearer at the district level:the district level:

Resident Collector, Officer – Resident Collector, Officer – in -charge of the NREGA in -charge of the NREGA or Asst. CEO responsible.or Asst. CEO responsible.

AT THE DISTRICT AT THE DISTRICT LEVEL…..LEVEL…..

• Take your complaint to Collector Take your complaint to Collector and ensure that it is registered and ensure that it is registered in the Complaint Register in the Complaint Register ordered to be maintained by the ordered to be maintained by the Supreme Court. The Collector is Supreme Court. The Collector is supposed to reply within 15 supposed to reply within 15 days.days.

AT THE DISTRICT AT THE DISTRICT LEVEL…..LEVEL…..

• Meet the Collector on the Meet the Collector on the Lokshahi Day – Grievance Lokshahi Day – Grievance day. (Normally held once a day. (Normally held once a month)month)

AT THE DISTRICT AT THE DISTRICT LEVEL…..LEVEL…..

• If no response, make use of If no response, make use of the right to information.the right to information.

AT THE DISTRICT AT THE DISTRICT LEVEL…..LEVEL…..

• Give publicity to all your Give publicity to all your action.action.

AT THE STATE LEVELAT THE STATE LEVEL

• Complaint to the Advisor Complaint to the Advisor and ask him to take and ask him to take necessary action.necessary action.

AT THE STATE LEVEL….AT THE STATE LEVEL….

•Complaint to the Secretary Complaint to the Secretary of the Food and Civil Supplies of the Food and Civil Supplies department, Mantralayadepartment, Mantralaya

AT THE STATE LEVEL….AT THE STATE LEVEL….

•Final Complaint to the Chief Final Complaint to the Chief Secretary who is responsible Secretary who is responsible to the Supreme Court.to the Supreme Court.