«Rehabilitation of Internal Sanitary Facilities ... - aris.kg fileCommunity development and...

KYRGYZ REPUBLIC

COMMUNITY DEVELOPMENT AND INVESTMENT AGENCY (ARIS)

SUSTAINABLE RURAL WATER SUPPLY AND SANITATION DEVELOPMENT

PROJECT (SRWSSDP)

COMPONENT 2: SANITATION DEVELOPMENT

«Rehabilitation of Internal Sanitary Facilities in the School Building

named after Baimbetov in Togotoi Village"

ENVIRONMENT MANAGEMENT PLAN (EMP) CHECKLIST

Bishkek 2018

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Kyrgyz Republic

Community development and Investment Agency (ARIS) Sustainable Rural Water Supply and Sanitation Development Project (SRWSSDP)-1 1

Rehabilitation of Internal Sanitary Facilities in the School Building named after Baimbetov in Togotoi Village_EMP Checklist

CONTENTS

ABBREVIATIONS ............................................................................................................................... 1

Specifications of the Facility ................................................................................................................. 2

Layout of Existing Sewerage Wells ...................................................................................................... 3

Pictures of Facility under Exiting Conditions ....................................................................................... 5

PART 1: GENERAL INFORMATION ABOUT FACILITY AND CONSTRUCTION SITE .......... 8

PART 2: ASSESSMENT OF ENVIRONMENTAL AND SOCIAL IMPACTS ............................... 10

PART 3: NEGATIVE IMPACT MITIGATION PLAN ..................................................................... 11

PART 4: MONITORING PLAN ......................................................................................................... 14

PART 5. BENEFICIARY FEEDBACK MECHANISM (BFM). ...................................................................................... 15

ABBREVIATIONS

АО Ayil Okmotu

ARIS Community development and investment agency

АСМ Asbestos-containing materials

WB World Bank

SAEPF State Agency on Environmental Protection and Forestry under the

Government of Kyrgyz Republic

SETI State Environmental and Technical Inspection under the Government of

Kyrgyz Republic

DDE Detailed Design and Estimation Documentation

EMP Environment Management Plan

SanPin Sanitation Norms and Rules

SNiP Construction Norms and Rules

SES Sanitary Epidemiological Surveillance

TS Technical specifications

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Kyrgyz Republic



Specifications of the Facility

General Information

Country Kyrgyz Republic

Oblast Osh

Rayon Kara-Kuldja

Village Тogotoi

Distance from the Administrative Center 25 km (Uzgen City)

Facility Secondary School named after Baimbetov

Shifts 2

Number of students 443

Girls 217

Boys 226

Characteristics of State of the School Building and Engineering Communications

Building

Building construction year 1978

Structural type of the building In complex structures

Foundations Reinforced concrete

Walls Brick of structural construction

Floor slabs Prefabricated multi-cavity reinforced concrete panels

Roofing Asbestos slate

Availability, nature and size, supposed causes of

structural damage

No

Internal toilet facilities Not functioning

Characteristics of Outdoor Toilet Building Condition

Number of outdoor toilets within the territory 1 unit

Construction year 2000

Structural type of construction. Overall dimensions,

number of holes

Brick, 5 holes – boys, 5 holes – for girls, 2 holes for

teachers

Type of septic tank Monolithic concrete

Walls Brick

Floor slabs over septic tank Monolithic

Roofing of the structure made from (-) Asbestos concrete slates

Damaging the structure Cracks are available (where)

General conclusion about technical condition of the

school building and engineering communications

Building structure is in satisfactory condition

General conclusion about technical state of the

outdoor toilet

Unsatisfactory condition, there is no

separation/partition between holes

Environmental Situation (Natural Character Risks)

Estimated seismicity of this area according to SNiP KR 20-02: 2009 9 Flooding level risk, increasing the groundwater level no Rising the groundwater level caused by increasing the water level in rivers, construction of reservoirs and dams, loss of water from the water supply and sewage networks, and others - strong flooding at 0-0.3 m of ground water level from the ground surface, causing damage, destruction of engineering structures. - moderate flooding at 0.3-2.0 m of groundwater level of from the ground surface, causing damage, destruction of engineering structures. - slight flooding at 3.0-5.0 m groundwater level from the ground surface, causing damage, destruction of engineering structures.

Not exist

Mudflow risk level no

Flow with a very high concentration of mineral particles, rocks and rock fragments (up to

50-60% of flow volume), which suddenly arises in the basins of small mountain rivers and

dry logs and, as the rule, is caused by heavy rainfall or rapid melting of snows.

no

Flood risk level no

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Kyrgyz Republic



Phase of the river water regime, a relatively short-term and non-periodic rising the water

level in the river, caused by increased snow melting, glaciers or an abundance of rains

no

Landfall risk level no

Breaking off and falling down masses of rocks from slopes of mountains due to impact of

gravity force.

Landfalls occur on slopes of river banks and valleys, in mountains and on lake shores.

The cause of the formation of landfalls is a disturbance of balance between the shearing

force of gravity and restraining forces.

no

Landslide risk level no

Movement of a large volume of rock mass down the slope or back slope due to impact of

gravity forces

no

Strong wind risk level Moderate

Wind gust velocity - 25 m/sec and more, within the mountainous areas 35 m/sec and more no

Long-term rain risk level no

Liquid atmospheric precipitation, falling continuously for several days, causing floods,

flooding. Amount of precipitation is 30 mm and more than 24 hours.

no

Layout of Existing Sewerage Wells

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Kyrgyz Republic



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Kyrgyz Republic



Pictures of Facility under Exiting Conditions

Picture1: School Building

Picture 2: Entrance of the building where the wash-hand basins will be installed

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Kyrgyz Republic



Picture 3. Premises for sanitary facilities

Picture 4. Existing outdoor toilet

Under control of local SES the existing outdoor toilet will be dismantled by the school administration and the AO, sanitary

cleaning and dismantling will be carried out in compliance with all construction and sanitary norms and regulations. A tripartite

agreement will be signed between ARIS, AO and the school administration, where the obligations of the AO and the school

administration regarding the procedures for dismantling the outdoor toilet will be spelled out. As a result of all works, all

supporting documents (protocol and act) will be provided.

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Kyrgyz Republic



Picture 5. Internal condition of the outdoor toilet

Picture 6. Planned location for construction of septic tank

According to the design and estimate documentation the contractor should clean the existing unfinished septic tank and take the

garbage out to a designated place - to a landfill, while coordinating this activity with the AO. Picture 6 shows the preliminary

location of the planned septic tank, but it can be moved to another location with the laying of a new pipe.

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Kyrgyz Republic



PART 1: GENERAL INFORMATION ABOUT FACILITY AND CONSTRUCTION SITE

ORGANIZATIONAL AND ADMINISTRATIVE CONDITIONS

Organizational

conditions

(Names and contacts)

Project Management

Amanalieva Gulkaiyr Abaskanovna

SRWSSDP Coordinator

Phone: 0312 301805 (127)

Local part and/or beneficiary

Rahmanberdi uulu Shayirbek

Kashka-Zhol Ayil Okmotu Head

#25, Sooronbai Street

Tairov Tagai

Director of Secondary School named after

Baimbetov (Phone: 0772650509) Implementation

Mechanisms

(Names and contacts)

Supervision for

environmental

safeguard measures

ARIS Safeguard

Specialist

(Phone: 312 301805

(117)

Supervision for

local contractor’s

works by

SETI Technical

Supervision

Engineer

Supervision of local

inspections works

Надзор за работой

местных инспекций

SETI Technical

Supervision

Engineer

Contractor

To be determined

based on the tender

results

DESCRIPTION OF THE WORK SITE

Name of the Sub-

project

"Rehabilitation of Internal Sanitary Facilities in the School Building named after Baimbetova in

Togotoi Village”

Who is owner of the

land plot?

The land is owned by the Ail Okmotu. The plot and the building are on the AO balance. There is a

State Act on the right of perpetual use of land No. 009411 Series B.

Description of works

to be carried out under

the Project

Rehabilitation of sanitary facilities and installation of sinks at the entrance is provided under the

Project. Design on sanitary facility rehabilitation includes rehabilitation of sanitary facilities with a

total area of 23.14 m². During the rehabilitation of sanitary facilities, it is planned to install 3 units

of WC pans for girls (total number of WC pans includes toilet bowls in the hygiene room), 4 units

toilet bowls for boys and 1 WC pan in hygiene room. Installation of 5 washing-basins with

connection to hot water is to be carried out at the entrance space. A special sewage structure for

waste waters with biological treatment, capacity of 6.0 m³ per day (with a sand-gravel filter) has

been designed.

Operation of sewage structure for waste waters with biological treatment (septic tank).

Upon the filling in the septic tank will be emptied. The school administration / AO should sign an

agreement with the organization providing sanitation services, which will transport sludge to the

treatment facilities of Osh.

Description of

geographical, physical,

biological, geological,

ecological and socio-

economic nature issues

The village is located 25 km from the Uzgen City - the Uzgen Rayon administrative center. The

construction site is located in the western part of Kara-Kulja Rayon, Osh Oblast, at 12 km distance

from Kara-Kulja Rayon Center. The school is located in the center of the Togotoi Village.

There are no any nature protection objects (nature reserves, cultural monuments, historical and

architectural sights) and water reservoirs at the site and next to it.

Relief of the site: even without slopes.

No any mudflows or landslides were at the site, there are no signs of soil erosion.

Ground surface: without cover

Vegetation: trees, grass. (no any cutting trees is expected)

Water supply: it is planned to connect to the Village water supply system under construction.

Sewerage: there is an autonomous sewage system, pipe cleaning is required.

During the cleaning the sewer pipes, all the water will merge with the existing septic tank, and

previously it will be cleared of debris. In the case of an unsatisfactory state of the old pipe, a new

one will be laid.

Heating: water heating.

Power supply: satisfactory condition

Ventilation: Natural

Presence of asbestos-containing materials (ACM): roofing of the existing outdoor toilet is

constructed from AS sheets. (A description how to work with AS materials is below).

Currently the school students and staff are using the outdoor toilet.

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Kyrgyz Republic



The external toilet is a structure with load-bearing brick walls, with V-shaped roof covered with

wavy asbestos-cement sheets.

Dismantling works of the existing toilet will be carried out by the administration (school, AO).

Construction work will be carried out during the summer time, during the school holidays.

The Project works will not have any significant impact on transport or communal utilities.

Design works require compliance with a number of mandatory requirements, including

compliance with noise and air quality norms, timely removal of construction debris.

Application of WB policy OP 4.12 "Involuntary Resettlement" is not required.

Location and distance

from material supply,

inert materials and

water point

Clay quarry is available and located 2-3 km from the village. There is no career of sand and gravel.

Sources of water for Project works: a new water supply system.

Water to be used for manufacturing concrete, mortar and cement mortar should not contain silt,

organic materials, salts and other impurities.

LEGAL AND REGULATORY ENVIRONMENT

National legislation

and permits to be

applied to project

activities

Law of the Kyrgyz Republic on Environmental Protection (2016)

Law of the Kyrgyz Republic on Environmental Expertise (2015)

Law of the Kyrgyz Republic on General Technical Regulation on Environmental Safety in the

Kyrgyz Republic (2012)

Law of the Kyrgyz Republic on Production and Consumption Wastes (2001)

The Contractor is responsible for:

obtaining permission from the territorial Rayon Urban Planning and Architecture

Administration to carry out construction work;

signing a contract with the AO to dispose construction debris at the AO waste dump

PUBLIC CONSULTATIONS

Indicate where and

when public

consultation meetings

were held

Under the Component 2 "Development of Sanitation", a number of public consultations were held

for local people, including school students and personnel. The following topics were discussed:

promotion of the WASH (water, sanitation, hygiene)

WASH three-day training for teachers was held.

INSTITUTIONAL CAPACITY DEVELOPMENT

Is capacity

development

expected?

[ ] No or [Х] Yes.

WASH training will be conducted in May 2018

____________________________________________________________________________________________

Kyrgyz Republic Community development and Investment Agency (ARIS)

Sustainable Rural Water Supply and Sanitation Development Project (SRWSSDP)-1 10


PART 2: ASSESSMENT OF ENVIRONMENTAL AND SOCIAL IMPACTS

Types of work and examples of possible impacts State – in case of YES

Response for item

Additional

references

Can planned

works at the

site cause,

directly or

indirectly, any

of the

following

problems and /

or impacts:

1. Building Reconstruction/rehabilitation

Loads due to traffic at the site

Increased noise and dust levels during demolition and/or restoration works

Construction debris

[Х] Yes [] No See Items A and

B below

2. New construction

Excavation works and soil erosion consequences

Wastewater into local watercourses and groundwater aquifers

Loads due to traffic at the site

Increasing the noise and dust levels during construction

Construction debris

[Х] Yes [ ] No See Items A and

B below

3. Occupational health and safety for workers during construction [Х] Yes [ ] No See Items A and

D below

4. Ensuring traffic safety and pedestrians

The construction site is located in the village

[Х] Yes [ ] No See Items A and

D below

5. Improvement of the design of sanitary facilities in the buildings [Х] Yes [ ] No See Items F, G,

H below

6. Sewerage and waste water treatment

Sewage system and/or direct discharge of waste waters into local waterways

[Х] Yes [] No See Items I

below

7. Historical buildings and sites

Damaging monuments of historical and cultural legacy (HCL)

[ ] Yes [Х] No -

8. Allocation of land for the Project1

Using the private property

Temporary relocation of the local population due to the project activities

Involuntary resettlement measures

Impacts on income / livelihoods of local people and commercial structures

[ ] Yes [Х] No -

9. Hazardous or toxic materials2

Removal or disposal of toxic and/or hazardous wastes from construction or demolition work site

[Х] Yes [] No See Items C

below

10. Impacts on forests and / or other protected areas

Impact on the territory of protected forest plantations, buffer and/or other protection zones

Disturbances for local natural habitat of protected animals

[ ] Yes [Х] No -

1 Land acquisition (land allocation) for design works includes resettlement of local population; changes in livelihoods of the local population; penetrating the territories that are privately owned. It is related to land plots that are to be acquired or transferred to the project, and such land acquisitions or transfers are related to effect on people who live formally and/or informally within this land and / or engage in some kind of business on it (for example, they are keeping kiosks). 2 Works with toxic and/or hazardous materials include, in particular, work with asbestos, toxic paints, removal of paint containing leads and etc.

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Types of work and examples of possible impacts State – in case of YES

Response for item

Additional

references

11. Effects from construction of septic tank, sewer pipes:

excavation: excavation of soil, embankment, soil back filling, levelling/grading

disturbance of the soil-vegetation layer

possible impacts on groundwater (with a close groundwater level)

disturbance of the natural level of groundwater flow (dehumidification, waterlogging of soils)

[Х ] Yes [ ] No See Items J

below

PART 3: NEGATIVE IMPACT MITIGATION PLAN

Activity Parameters Mitigation measures checklist

A. General conditions

for works

Оповещение,

инструктаж и

обеспечение

безопасности

работников

(a) Local inspectorates, supervising construction work and environmental safety, as well as local residents should be properly notified

about upcoming project work.

(b) The local community should be properly informed about works through corresponding publications and/or messages in the public

areas (including at the working site).

(c) Appropriate fences are to be installed around the construction site to ensure the safety of population and children.

(d) Permits required by the legislation (using natural resources, disposal to the waste dump, etc.) for implementation of construction

work are obtained.

(e) All types of work must be performed with due safety and discipline in order to minimize negative impacts of production process

on local people and environment.

(f) Workers will have obligatory briefing of safety measures on site including briefing on application of individual safety means

meeting standard work safety (with obligatory wearing of hardhats, masks where needed, protective goggles, safety belts and

protective footwear).

(g) Appropriate indication and information signs notifying the workers about basic required rules and principles of work performance

must be installed on the site.

(h) There should be a signboard with clear information for patients about access to medical services during construction work.

(i) If the Contractor engages outside workers to construction and repair work, it is required to provide and arrange all necessary

conditions including dormitory, kitchen, shower, toilet and meals for them.

B. General civil

works

Air quality (a) Construction debris should be disposed and stored in specially designated area with subsequent disposal to a landfill.

(b) It is required to keep cleanliness at the construction site and adjacent territory.

(c) It is prohibited to burn construction wastes and structures on an open fire on the construction site.

(d) It is not allowed to have excessive accumulation of non-working construction equipment at the construction site.

Noise (a) Construction noise is allowed only during the specified working period, from 8:00 to 18:00.

(b) During works covers and hoods of engine generators, air compressors and other machines must be closed, and the machines must

be placed as far as possible from the residential buildings.

Water quality (a) Pollution of construction territory by spilled combustive and lubricating materials must be avoided to prevent polluted runoff get

into irrigation canals.

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Works with wastes (a) For construction debris, it is necessary to prepare places for temporary storage, with following transportation of it to the local

landfill.

(b) Where possible, the contractor shall ensure the recycling of suitable usable and resistant materials (excluding ACM).

(c) Domestic and food wastes from the permanent location of the Contractor's outside personnel at the site should be separated from

other construction waste and placed in special containers, which, as they have been filled, must be transported to the local waste

dump.

C. Toxic materials Work with toxic and

hazardous materials

(a) All toxic or hazardous materials, if temporarily stored within the working area, should be stored in reliable containers marked

appropriately, indicating composition and properties of this material and rules for handling it.

(b) Containers containing hazardous materials shall be placed in containers that exclude any possibility of leakage, to avoid any spills

and leaks.

(c) Paints containing toxic components or solvents made on the basis of lead should not be used in work.

Work with asbestos-

containing materials

(ACM)

(a) If there is asbestos at the construction site, it must be clearly marked as a hazardous material.

(b) If possible, asbestos will be placed in appropriate sealed containers to minimize its impact.

(c) Before to remove asbestos (if removal is necessary), it should be treated with a moisturizing compound in order to reduce the

formation of asbestos dust.

(d) Only qualified and experienced professionals are allowed to work with asbestos.

(e) If there is a need for temporary storage of asbestos-containing materials, all wastes should be placed in secure closed containers,

provided with appropriate marking.

(f) Removed asbestos cannot be reused.

D. Safety of traffic

and pedestrians

Direct/indirect damage of

construction works to

traffic and pedestrians

The contractor should ensure proper safeguard of the construction site.

It is required to equip the site with information and warning signs, fences to ensure that the site of work is to be identified and

visible, and the public should be duly notified and warned of possible dangers

It is required to ensure safe and permanent access to the existing school building during construction works at the site, if the

existing school remains open for the visiting.

E. Detailed Design

and Estimation

Documentation

(DDE)

The detailed design and estimation documentation (DDE) should include:

1) Provision about exclusion of using ACM in design work;

2) Using the local material where possible;

3) proper ventilation and natural lighting;

4) construction of floors, eliminating the slip, fall and retention of infectious material;

5) if possible, a provision on exclusion of cutting trees and shrubs.

F.Power Supply Construction of reliable power supply with connection to existing networks, according to Technical Specifications.

G. Heating Installation of electric convectors with temperature sensors.

H. Water Supply Installation of water consumption meters for accounting and rational water using..

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I. Sewerage Mounting the water and sewage pipes and construction of the new septic tank within the school territory are planned. All wastes will

enter to the septic tank (treated water will be discharged into the soil through gravel-sand filters). Once the septic tank is filled, it is

necessary to clean it with sewage cleaning machine (responsibility of the AO/School administration)

J. Effects from the

device of septic tanks,

sewer pipes.

Water pollution,

disturbance of land, flora,

fauna and landscape

Designing the appropriate drainage systems (sewage system).

Refusal from construction of excavations, having close groundwater level, designing embankments based on the condition of

preventing the interruption of aquifers.

Removal of topsoil layer

Territory planning, construction of canals and drainage systems for water collection and treatment, fencing of territory, organization

of refueling of equipment at specially installed places or at gas stations of general use.

It is forbidden to discharge not treated and not decontaminated (in accordance with norms established) waste waters into water

objects.

Elimination of flooding and drainage of territories, soil erosion, soil degradation from transport pollution, recultivation of disturbed

lands during construction, bypass of specially protected areas and valuable plantings.

Territory planning, exclusion of water stagnation sites, timely cleaning and disposal of felling residues.

Application of landscape design methods, excluding as far as possible deep holes and high embankments.

Installation of a septic tank that is in compliance with all technical specifications

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PART 4: MONITORING PLAN

Stage What

(due monitoring?)

Where

(due

monitoring?)

How

(due monitoring?)

When

(frequency (or

permanent?)

Why

(due monitoring?)

Cost

(if not

included in

design

estimate)

Who

(responsible

for

monitoring?)

Des

ign

Detailed design estimation documentation (DDE) is

described in details in Item E above.

Reports and

completed DDE

prepared by the

design company

Review of

Reports and

completed DDE

prepared by the

design company

At stages of

submission by the

design company of

the completed DDE

before the expertise

To ensure that all

necessary

requirements are

included in the

tender

documentation.

Due to the

Project

expenditures

ARIS

Civ

il w

ork

s

1. Fencing the territory during construction works.

2. Information stands with contact details for local

people complaints.

3. Availability of personal protective equipment

for Contractor’s staff.

4. Prohibition on ACM use.

5. Preventing soil erosion and transfer of waste

water to adjacent water courses.

6. Appropriate collection and removal of

construction wastes.

7. Contract between the Contractor and ayil

okmotu for the disposal of construction wastes

on the local dump.

8. Preventing of dust production.

9. Noise level reduction and limitation by

working hours (from 8:00 to 18:00)

Construction site Inspection visits

to the

construction sites.

Handling the

complaints of

local people.

During construction

and up to issue of

Certificate of

completion. In case

of handling local

people complaints

To provide

compliance with

all necessary

environmental

requirements.

The

Contractor

must include

to the

bidding

documents

SETI,

SES

Op

era

tio

n

1. Proper operation of the septic tank, according to

instructions, including implementation of

cleaning as it is filled by a sewage cleaning

machine.

2. Implementation of introductory

briefing/instructions with the school

maintenance staff.

Septic tank Observations

Regularly

Due to the

requirements of

national

regulations and

standards

At the

expenditures

of AO and

School

School

Director

Inspection visits

to repair and

construction

work sites

Regularly

according to the

service instructions

SETI,

SES

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Sustainable Rural Water Supply and Sanitation Development Project (SRWSSDP)-1 15 Rehabilitation of Internal Sanitary Facilities in the School Building named after Baimbetov in Togotoi Village_EMP Checklist

PART 5. BENEFICIARY FEEDBACK MECHANISM (BFM).

ARIS is introducing an information system for handing the complaints, including complaints from citizens –

Beneficiary Feedback Mechanism (BFM).

The main objective of the ARIS BFM is the process of receiving prompt, objective information, including

assessing and reviewing appeals (statements, proposals, complaints, requests, positive feedbacks) at all stages of

project implementation, which can be supplied by citizens/beneficiaries to improve their work in future. It is also

applied to strength communication with Project beneficiaries and provide channels for feedback, and identify and

address problems, increasing transparency and accountability.

Dissemination of information about BFM goes through the following activities:

Presentation by the BFM Specialists to local authorities, AOs and Local Kenesh deputies;

During the public hearings and trainings conducted by ARIS staff. The BFM team conducts the whole

information campaign in communities

There are BFM banners to be placed on social sites (schools, kindergartens, FAP)

There are banners in Rayon administrative buildings

there is BFM page/block at the official site

All appeals and complaints from citizens to be received under SRWSSDP shall be sent to the unified system for

further processing and control.

Channels for feedback

Receiving Appeals. During the receiving appeal the following should be determined:

Type of appeal

Category of appeal

Person responsible for studying and executing the appeal.

Timeframe, during which the appeal should be regulated/solved.

Coordinated actions

Once the type of appeal is determined, the responsible BFM Specialist shall register details regarding to the

appeal in the incoming correspondence log, and then in the BFM configuration of the 1C system.

1. Hotline: + 996 (550) 70-05-22, ( calls are

received 24-hours; conversations will be

recorded );

2. WhatsApp: + 996 (770) 70-05-22, ( a

system of immediate text messaging for

mobile devices with voice and video

connections );

3. Social media (Facebook);

4. ARIS web-site: www.aris.kg

5. Verbal or written appeal received during

the on-site working meetings;

6. Incoming correspondence via ARIS

reception;

7. Incoming correspondence via BFM e-

mail: [email protected]

1. Appeals are recorded in the BEM incoming

correspondence log and are accepted for

consideration subjected to the following

information is provided:

name, surname, and patronymic name

address of registration and residence or

telephone number;

content of the appeal;

other reference information.

1.1. In cases when appeals were received without

data specified above, it is recorded in the BEM

incoming correspondence log and the sender should

be notified about it, and appeal results will be

published in the media at the local level, at the ARIS

website or announced at the AK session.

2. Appeals are to be entered into BFM configuration

in the 1C system for analysis and monitoring.

3. The appeals may be submitted anonymously.

Confidentiality must be ensured in all cases, including

when identity of the person submitting the appeal is

known, in order to avoid conflicts between interested

parties.

http://www.aris.kg/

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Sustainable Rural Water Supply and Sanitation Development Project (SRWSSDP)-1 16 Rehabilitation of Internal Sanitary Facilities in the School Building named after Baimbetov in Togotoi Village_EMP Checklist

The person who submitted the claim should receive a notification, where the BFM Specialist will report through

the phone or through other BFM channels:

Name and surname of the executor (project specialist) to which the appeal was forwarded

Deadlines for the execution (minimum 10 days, maximum 30 days since the day it was registered)

Deadlines and actions are determined in accordance with the ARIS BFM instructions on the work with the

appeals

The notification should be registered in the outgoing correspondence log. BFM Specialist will assist the addressing

person at all stages of consideration of his/her appeal and ensure that hi/her appeal is properly handled.

In the event when the citizen/ beneficiary is not satisfied with the decision resulting from consideration of the

claim, he / she has the right to appeal. Appeal is considered by a special ARIS Grievance Redress Committee.

The ARIS Executive Director should establish the Committee from Project Managers and Unit Heads, who will

conduct hearings of appeals. It is assumed that the Grievance Redress Committee will consist of 15-17 people, 2

of which are BFM members and 2 are persons that are independent of the project implementation staff and the

Government of the Kyrgyz Republic.

After appellant consideration of the claim, the citizen/beneficiary who is not satisfied with the decision received

on results of consideration has the right to appeal the decision in the judicial procedure.

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