Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
TABLE OF CONTENTS
Page I. INTRODUCTION
Library Quality Management System (QMS) 1
II. Definition of Terms and Acronyms
Audio – Visual Materials 1 BOR 2 Call Number 2 Card Catalog 2 Circulating Book 2 Circulating Collection 2 Classification System 2 Collection Development 2 Library Administration 3 E-Library (Electronic Library) 3 Filipiniana Section 3 General References 3 Library Advisory Committee 3 Library Automation 3 Library Card 3 Library Collection 4 Library Instruction 4 Library Management System (LMS) 4 Library Orientation 4 Library Policy 4 Library Program 4 Library Staff 4 Library Use 4 Non – Book 4 Non-Print 5 OPAC 5 Periodical librarian 5 Photocopying 5 Reference Librarian 5 Reserve Books 5 Technical Librarian 5 Technical Section 5 Weeding 6 ACRONYMS 6
III. General Information about the Agency and the selected Areas of
Operation
Tandag Campus 8
Cantilan Campus 8
Lianga Campus 9
Tagbina Campus 9
San Miguel Campus 10
Cagwait Campus 10
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
Vision, Mission of the University 10
The Library 12
IV. Organizational Structure and Responsibilities of Relevant Roles
Library Organizational Structure 14 ISO 9001: 2008-ALIGNED QMS 15
1.0 Quality Management Manual
a) Quality Policy 15
b) Statement of Quality Management System (QMS) 15
c) Description of the Processes Covered by the QMS 22
e. Quality Objectives 22 f. List of Internal and Externally-Generated References 23 g. Mechanisms for Determining Customer Satisfaction and Feedback 24
Survey
2.0 Procedures and Work Instruction Manual (PAWIM) a. Operating Procedures of the Library Management System
Library Work Flow 26 Library Work Instruction 60
b. ISO 9001:2008 Mandatory Documented Procedures Including Forms and
Templates i. Control of Documents 73
ii. Control of Records 74 iii. Internal Quality Audit 74 iv. Control of Non-Conforming Products/Services 74 v. Corrective Action 75 vi. Preventive Action 75
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
APPENDICES
A. Book Pocket/Book Card and Date Due Slip Form 76
B. Book Reservation Slip and Faculty Borrowing Form 77
C. Journal and Newspaper Record Form 78
D. Magazine Record Form 79
E. Accession Book and Donation Acceptance Form 80
F. Reference Questions Form 81
G. Acknowledge Receipt and Multimedia Borrowers Form 82
H. Borrowers Logbook and Validated Library Card Form 83
I. Library User’s Logbook and Statistical Record Form 84
J. Enrollees Logbook and Online Access Statistics Form 85
K. Online Public Access Catalog (OPAC) and Inter-Library Loan Permit 86
L. Internal Quality Audit & Inventory Books Form 87
M. Library Inventory Form 88
N. Library Card and Photocopying Services Logbook Form 89
O. Clearance Logbook Form 90
P. Theses& Dissertations and Reference Service Consultation Form 91
Q. Student’s Library Clearance Form on Credentials Request Form 92
R. Visitor’s Logbook Form 9
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 1
I. INTRODUCTION
The Library Quality Management System (QMS) with Procedures and Work
Instruction Manual (PAWIM) is for the six campuses of SDSSU, namely: Main
Library in Tandag, Cantilan Cagwait, San Miguel, Lianga, and Tagbina. Each
campus has its own library building centrally located within the college. Each has its
own library management operation system based on this manual.
Every library adopts an open shelf system that permits the clientele a free
access to the books thru the use of the Dewey Decimal Classification System
(DDCS) and Online Public Access Catalog (OPAC).
OPAC as one feature of the Integrated Library System operates using the
Follett Destiny Library software. It is a system which offers OPAC, circulation on-line,
computerized cataloging, inventory reporting, serials control, internet searching
through Web path Express, CD ROM Services, online database and bar coding.
The SDSSU Library Advisory Committee hereby declares this library manual
of SDSSU as guide for the management of the entire library operation of the six
campuses.
The library serves the whole community of SDSSU students, faculty
members, personnel, and administrators and all public users in Surigao del Sur
extending to the Caraga.
II. DEFINITION OF TERMS AND ACRONYMS
Audio – Visual Materials
These include special materials such as videotape recordings, cassette tape
recordings, compact disks, (CD-ROM); diskettes, transparencies, charts, maps,
globes, etc.
SDSSU Quality Management Manual 2016 Page 2
BOR
It is Board of Regents. It is the governing board of the university.
Call Number
It is the combination of the class number which represents the subject of the
book number and the author’s name. The copyright d
ate indicates when the book is published. The complete call number is
needed to locate the book on the shelves.
Card Catalog
It is the primary tool for locating books and other materials in the library. It is
an index to the total collection of the varied library books and non-book materials
and other electronic resources
Circulating Book
A book that can be charged to a borrower account for use inside or outside
the library facility, as opposed to one restricted to library use only.
Circulating Collection
Books and other materials that may be checked out by registered borrowers
for use inside or outside the library.
Classification System
A list of classes arranged according to a set of pre-established principles for
the purpose of organizing items in a collection, or entries in an index, bibliography,
or catalog, into groups based on their similarities and differences, to
facilitate access and retrieval.
Collection Development
The process of planning and building a useful and balanced
collection of library materials over a period of years, based on an
ongoing assessment of the information needs of the library’s clientele , analysis
of usage statistics, and demographic projections, normally constrained by budgetary
limitations. Collection development includes the formulation of selection criteria,
planning for resource sharing, and replacement of lost and damaged items, as well
as routine selection and deselection decisions.
SDSSU Quality Management Manual 2016 Page 3
Library Administration
The control and supervision of the library, including planning, budgeting,
policymaking, personnel management, public relations, and program assessment,
with responsibility for results
E-Library (Electronic Library)
It is a section that contains and offers CD-ROM search, internet services, and
online resources such as e-books and e-journals.
Filipiniana Section
The Filipiniana collection are placed on this section which consist of books,
periodicals and special materials about the Philippines or containing substantial
portions, published locally or abroad, government documents, faculty researches
and other publication written by Filipino authors.
General References
It refers to encyclopedias, dictionaries, yearbooks, atlases, almanacs,
handbooks and other books in sets.
Library Advisory Committee
A standing committee in the university composed of members of the
administration, dean, library professionals, and students who have an interest in
library services, charged with advising the library administration on policies and
decisions affecting teaching and learning, such as library hours and the allocation
of funds to academic departments for new acquisitions, and with acting as library
advocates in institution-wide decision-making.
Library Automation
The design and implementation of ever more sophisticated computer systems
to accomplish tasks originally done by hand in libraries.
Library Card
A small paper issued by the library in the name of a registered borrower
(students), to be presented at the circulation desk when checking out materials from
its collections.
SDSSU Quality Management Manual 2016 Page 4
Library Collection
The total accumulation of books and other materials owned by a library,
cataloged and arranged for ease of access.
Library Instruction
It refers to the teaching of the users on the use of the library and its
collections. This service is done during general orientation at the beginning of the
classes
Library Management System (LMS)
In automated systems, an integrated set of applications designed to perform
the business and technical functions of a library, including acquisitions, cataloging,
circulation, and the provision of public access.
Library Orientation
It refers to helping people feel aware of and comfortable with the facilities and
the services available, with the location of collections, and with the people who serve
those collections.
Library Policy
A general term for a library's rules of conduct.
Library Program
An activity or event scheduled by a library for the benefit of its clientele.
Library Staff
Employees responsible for the operation and management of a library or
library system, including its director, librarians, paraprofessionals, technical
assistants, and student assistants.
Library Use
The extent to which the resources and services of a library are utilized by
its clientele (students, faculty administrations, and other stakeholders).
Non – Book
These include popular magazines, journals, newspapers, government
publications and other serial publication, which appear regularly or continuously.
SDSSU Quality Management Manual 2016 Page 5
Non-Print
These include e-books, e-journals, electronic images, audio visual materials,
electronic texts/ records, etc.
OPAC
An acronym for Online Public Access Catalog, a database composed of
bibliographic records describing the books and other materials owned by a library or
library system, accessible via public terminals or workstations usually concentrated
near the reference desk to make it easy for users to request the assistance of a
trained reference librarian.
Periodical librarian
A trained professional that has a variety of duties, but generally work
specifically with the acquisition, collection development, organization, preservation,
and cataloging of periodicals.
Photocopying
It refers to the photographic reproduction of printed materials.
Reference Librarian
A trained professional who help library users with their information and
research needs.
Reserve Books
Are those books that of heavy demand by the users and are placed inside
the reserve section as recommended by the concerned faculty members.
Technical Librarian
A trained professional that supervise the technical works and specializes in
acquiring, organizing and preserving all kinds of library materials.
Technical Section
This section combines acquisition, organization, maintenance and updating of
library collections.
SDSSU Quality Management Manual 2016 Page 6
Weeding
It is a process that should be done by the library management to remove non-core
volumes from a primary collection area of the library to maximize the use of the
resources.
ACRONYMS:
AACCUP - Accrediting Agency of Chartered Colleges and Universities
of the Philippines
ACO-ADCO - Academic Council – Administrative Council
AVR - Audio Visual Room
BOR - Board of Regents
CCTV - Closed Circuit Television
CD-ROM - Compact Disk Read Only Memory
CHED - Commission on Higher Education
CMO - CHED Memorandum Order
DA-BAR - Department of Agriculture- Bureau of Agricultural
Research
DDCS - Dewey Decimal Classification System
DECS - Department of Education Culture and Sports
DOL - Director of Libraries
DOST - Department of Science and Technology
DOST-PCARRD - Department of Science and Technology – Philippine
Council for Agriculture, Aquatic and Natural Resources
Research and Development
DOST-STII - Department of Science and Technology-Science and
Technology Information Institute
GO - Governmental Organization
HRMO - Human Resource Management Office
ISO - International Standard Organization
LAC - Library Advisory Committee
LC - Library of Congress
SDSSU Quality Management Manual 2016 Page 7
LMS - Library Management System
LSA - Library Student Assistant
MOA - Memorandum of Agreement
MTDP - Medium Term Development Plan
NAFES - National Agriculture and Forestry Extension Services
NGO - Non-Governmental Organization
OPAC - Online Public Access Catalog
PAWIM - Procedures and Work Instruction Manual
PLAI - Philippine Librarians Association, Inc.
PPMP - Project Procurement Management Plan
QMS - Quality Management System
RD&E - Research Development and Extension
RDA - Resource Description and Access
SDSSU - Surigao Del Sur State University
SSIT - Surigao Del Sur Institute of Technology
SSPSC - Surigao del Sur Polytechnic State College
STARBOOKS - Science and Technology Academic and Research-Based
Openly Operated Kiosk Station
VPAA - Vice President for Academic Affairs
III. GENERAL INFORMATION ABOUT THE AGENCY AND THE SELECTED
AREAS OF OPERATION
Surigao del Sur State University (SDSSU), formerly Surigao del Sur
Polytechnic State College (SSPSC), is composed of six campuses strategically
located in the various municipalities of Surigao del Sur. It has recently achieved its
status as a University through House Bill 4411 which was enacted into law under
Republic Act 9998 on February 22, 2010. Through the leadership of its dynamic
President, Dr. Remegita C. Olvida, the College strived for accreditation of its
SDSSU Quality Management Manual 2016 Page 8
curricular program and revitalization of its research and extension services until it
earned its status as an eerging State University.
The history of the College dates back to 1982 when Bukidnon State College
opened their extension in Tandag known as Bukidnon External Studies Center. In
1992, it became the Surigao del Sur Polytechnic College. The creation of the
College integrated the four DECS-supervised schools in the municipalities of
Cagwait, Tagbina, Lianga, and Tago. Six years later, in 1998, the College earned
the status of being a state college by virtue of Republic Act 8628. In 2000, the
Surigao del Sur Institute of Technology (SSIT) in Cantilan became the fifth satellite
campus of the College.
The University offers 68 Curricular Programs. Of these, 19 have already
attained Level III Phase II reaccreditation by the Accrediting Agency of Chartered
Colleges and Universities of the Philippines (AACCUP). Moreover, 16 programs
have already gained a Level II reaccredited status, 16 for Level I, while 7 have
reached the Candidate Status. The remaining 10 programs, being new offerings,
have not yet undergone accreditation.
Tandag Campus
SDSSU-Tandag is the campus for Advanced Studies, Engineering, Teacher
Education and Arts and Sciences. This campus is the seat of governance of the six
(6) Campuses of the SDSSU System by virtue of R.A. 7377 in 1992.
The Campus takes pride in its state-of-the-art facilities: Chemistry, Biology
and Physics Laboratories, Speech Laboratories, E-library, Internet and Computer
Laboratories, and Audio Visual Center. Its computerized enrollment system, modern
offices and other classrooms/laboratory ambiances bespeak a university.
Cantilan Campus
SDSSU-Cantilan is located along the Pacific coast, 3 km. from the inter-island
wharf in the town of Cantilan. It is situated 117 km. south of Surigao City, and 67 km.
north of Tandag.
SDSSU Quality Management Manual 2016 Page 9
The campus boasts of its buildings and facilities in Architectural Drafting,
Automotive and Mechanical Technology, Electrical and Electronics Technology,
Home Economics, Food Trades, Garments, and Computer/Information Technology
also the State-of-the-Art laboratories (Chemistry Lab, Biology Lab, Speech Lab and
AVR).
Lianga Campus
SDSSU-Lianga located in Lianga, Surigao del Sur is the Campus in SDSSU
System specialized in Fisheries and Marine Sciences. In September 2009, it is
identified by CHED as the National University of Fisheries in CARAGA Region under
the National Agriculture/Fisheries Education System (NAFES) project with a grant of
1M per year in 5 years.
This campus, which is 107 kilometers away from Butuan City and 89
kilometers going to Tandag, has a notable Research Culture especially in Coastal
Resource Management. It has experts in Corals, Seaweeds, Seagrass, Fin Fishes,
Holothurians and Mangroves. Its on-going externally funded researches in
seaweeds and mangroves and its fish farming activities (Bangus, Tilapia, Crab) are
now frequented with national figures coming from GO’s and NGO’s for RD & E
collaborations.
Tagbina Campus
SDSSU-Tagbina is located in the municipality of Tagbina District 2 of Surigao
del Sur. It has a total land area of 215,418 square meters of which 77.347 square
meters is utilized for demo farm which include the Bioreactor Technology Processing
Center, Pastureland and Coconut plantation.
SDSSU-Tagbina is the Campus for Agri-business and Commercial Sciences.
It aims to lead in providing Agri-business and commercial education that will develop
student’s entrepreneurial competence responsive to the needs of the agri-based
industries It has established notable linkages for research like DA-BAR, AFNR and
DOST-PCARRD.
SDSSU Quality Management Manual 2016 Page 10
San Miguel Campus
SDSSU-San Miguel Campus, where the College of Forestry and Agriculture
operates, is located at Barangay Carromata, SNAS, Municipality of San Miguel. It is
near the biggest irrigation dam in Mindanao, the Tago River Irrigation Project by only
2.5 kilometers. Viewed on its scenic plateau, the campus is overlooking the biggest
lowland rice bowl of Surigao del Sur. Its total school site of 779 hectares is divided
into 3 physical contour areas: 379 hectares-the lowland; 175 hectares-the upland
and 207 hectares-the forest reserves.
With the present trend of Agricultural development, this college will cater
needs of the Province for skilled Agro-forestry workers.
Cagwait Campus
SDSSU-Cagwait is located in the heart of Poblacion, Cagwait adjacent to the
southern part of Cagwait Central Elementary School, 500 meters from the National
Highway and 34 kilometers from the Provincial Capital of Tandag City.
The school considers itself as a producer of excellent graduates imbued with
technical/technological skills for national development. Its flagship program is
Bachelor of Science in Industrial Technology (BSIT) with the following majors:
Automotive Technology, Furniture and Cabinet Making, Civil Technology, Food
Trades, and Garment Trades.
Vision, Mission of the University
Vision
A leading “Glocal” University with widened academic perspectives that
focuses on attaining food security, supporting poverty alleviation, developing
renewable energy and conserving natural resources.
SDSSU Quality Management Manual 2016 Page 11
Mission
SDSSU shall provide competency-based higher education training driven by
relevant and responsive instruction, research, extension and sustainable resource
management.
Core Values
SDSSU CARES…
These core values are not descriptions of the work we do, nor the strategies
we emply to accomplish our University vision. They are the core values underlie our
works and interactions as we internalize responsibilities to fulfill our mission. They
are the basic elements of how we go about our work and how we deal with
stakeholders, mold students to become competent, innovative, globally competitive
and service-oriented.
Competence – a combination of observable and measurable knowledge, skills,
abilities, and personal attributes that contribute to enhance SDSSU Faculty,
employee and student performance and ultimately result in organizational success.
Accountability – Responsibility for own actions, decisions and commitment to
accomplish work in an ethical, efficient, cost-effective and transparent manner
manifesting the value of sound stewardship in the wise use of resources for common
good.
Responsiveness – A prompt action consistent communication, quality information
and a focus on providing a superior experience to stakeholders.
Excellence – The quality spectrum at exceptional levels demonstrated by learning
outcomes and the development of shared culture of quality consistent with the
vision, mission and goals of University.
SDSSU Quality Management Manual 2016 Page 12
Service – Dedication for a continuous improvement of services, stakeholder’s
relationships and partnership which stresses interdependence and collaboration for
a sustainable success of clients and their communities in helping build a just,
peaceful, stable and progressive Filipino.
The Library
In 2007 a Unified Library Manual adapted for the six campuses as their guide
in managing their libraries. Each Campus has its own library management operation
system based on this manual. The libraries of the six campuses started with few
collections. As years went by, the collection gradually increased. Donations of books
were received and the pioneering alumni also shared their books.
When Surigao Del Sur Polytechnic State College achieved its status as a
university through House Bill 4411 sponsored by the Representative of the 1st
District of Surigao del Sur, Honorable Congressman Philip A. Pichay and signed into
law as Republic Act 9998 on February 22, 2010, the Library fund as one of the
financial resources was increased and utilized for the procurement of library
materials, both print and non-print. In addition, the administration has also a budget
for the library. Likewise, physical facilities of the six campus libraries were upgraded.
However, with the advent of the technology the library services are now run
by computers particularly in the technical services through Online Public Access
Catalog (OPAC) which facilitates systematic and easy access of books in the
circulation service.
Recently, the management acquired a state – of art software that provides
access to all the abstracts of the theses and dissertation. ProQuest Central was
acquired through Commission on Higher Education (CHED). It is an in-depth
information and web – based multi - disciplinary foreign online database. This
database serves as the central resource for researchers at all levels covering more
than 160 subjects areas. It is also the largest aggregated database of periodical
content. It is an award – winning online reference resource which features a highly –
SDSSU Quality Management Manual 2016 Page 13
respected, diversified mix of content including scholarly journals, trade publications,
magazines, books, newspapers, reports and videos.
Moreover, the Library Management System maintains its reference service
through the access of information from varied digital sources (text and video/audio)
introduced by the Department of Science & Technology - Science and Technology
Information Institute (DOST-STII). The database called Science and Technology
Academic & Research – Based Openly Operated Kiosk Station (STARBOOKS). It is
the first science digital library which contains hundreds of thousands of digitized
science and technology resources in various formats and set in a user-friendly
interface.
Furthermore, the library explored and sustained strong linkages to add to the
limited funds, thus, foundations, private colleges, and universities, local government
units, and other government agencies have greatly contributed to the growth of the
collection in the library.
SDSSU Quality Management Manual 2016 Page 14
LIBRARY ORGANIZATIONAL STRUCTURE
SDSSU Quality Management Manual 2016 Page 15
ISO 9001: 2008-ALIGNED QMS
1.0 Quality Management Manual
The SDSSU Library Management establishes and maintains a Library Quality
Management with Procedure and Work Instruction Manual that describes the scope
of the quality management system of the University. The other frontline services of
the University are excluded because they are still on the process of finalizing their
Quality Management Manual. The Manual also contains the description of the
processes, their interactions and references of the documented procedures.
a. Quality Policy
The SDSSU library management establishes a quality policy that serves as its
own framework in establishing quality objectives. A review of performance is done
annually during its year-end/year-out activity integrated during the conduct of three-
day assessment, planning and recognition activities of the University. This is done in
order to review and to determine if it is still suitable and effective for the library
management. This is communicated to all stakeholders for everyone to understand
and for implementation. This policy is posted at some strategic areas in the
University premises.
b. Statement of Quality Management System (QMS)
Library Quality Management System applies to all libraries of the six
Campuses of the University: Tandag Main-Campus, Cantilan Campus, Tagbina
Campus, Lianga Campus, Cagwait Campus and San Miguel Campus. The
procedures in the utilization of the Library resources and availment of personnel
services are being spelled out in the manual of operations through process model/
map.
SDSSU Quality Management Manual 2016 Page 16
Operating Procedures Including Flow Charts of the Services
Library Instruction Flow Chart
Library instruction and orientation is done through the office of the Readers’
Services Librarian. All new students, transferees and returnees will be oriented with
the services, facilities, and the location of the collections. Moreover, students will
know the Bibliography Making or the Scientific Writing Instruction wherein student
research writers will be receptive and know the proper making of bibliography. This
service is done at the beginning of classes and during general orientation or through
the scheduled time of the librarian in collaboration with the Faculty with their English
1 classes.
SDSSU Quality Management Manual 2016 Page 17
Reference Service Flow chart
Students, faculty, and staff of SDSSU and the public users will submit their
inquiry to the reference librarian for him/her identify their needs. After identifying the
users’ needs an appropriate reference sources will be given to answer their
reference questions. All library users will be solicited by their feedback for future
acquisition of none available reference sources.
SDSSU Quality Management Manual 2016 Page 18
Technical Services Flow Chart: Selection and Acquisition
Technical services are the activities that a library undertakes to process
library materials loaned for the users. The technical librarian is responsible in
gathering / compiling the updated selection tools like price list and catalogs from the
different publishers. Afterwards, the selection tools and faculty library material
purchase requisition form will be distributed through the Deans for examination and
selection. If the library materials are not found in selection tools, the librarian will
SDSSU Quality Management Manual 2016 Page 19
gather the recommendation and check/ verify the request against the shelf list and
standing order file to avoid duplication of acquisition.
The technical librarian will provide the list of available library materials
requested by the faculty. Then compiling all titles requested by different colleges
which are not yet available in the library and making requisition letter for approval by
concerned authorities.
The librarian will make a purchase request of materials for approval. When
the books will be delivered it will be inspected by the authorized inspector before the
librarian will accept. If there is problem in the purchasing and acquiring of books, the
librarian will report to vendors those items that do not match the purchase order and
invoice for necessary replacements and notifying vendors when items do not arrive
for immediate action. However, when the purchased library materials have no
problem then technical processing will be done. It is now ready to use and it must be
disseminated to faculty, students and other users for utilization.
SDSSU Quality Management Manual 2016 Page 20
Processing of New Print/ Non-print Flow Chart
Receive new arrivals of print and non-print materials from the supply office.
The librarian will check and collate books from cover to cover if there are damages.
It will be sorted, as to nature, type of materials, then, listings of received books. The
librarian will send lists of acquisitions to the different colleges for them to inform and
update of the new library collections. The new library materials must have a stamp
book ownership to identify that it is the property of the library. Then, enter books in
the accession record and assign accession number. The librarian will start to
catalog/ classify books using Dewey Decimal Classification System and other
cataloging tools then label books with call number. Reinforce call numbers with
labeling tape. At the back portion of the print and non-print materials is pasted date
SDSSU Quality Management Manual 2016 Page 21
due slip, book pockets and book cards. Afterwards, the librarian will encode and
catalog books in the Follett Software in RDA format. Then it will be covered with
cellophane and encode/ produce complete set of cards. The librarian will check the
cards for clerical errors and group cards according to author, title, subject and shelf
list. If the print and non-print materials are technically processed, that’s the time that
it will be sent to the new arrival area.
Online Public Access Catalog (OPAC) Flow Chart
Online Public Access Catalog (OPAC) is a database composed of
bibliographic records describing the books and other materials. It is designed to help
users to find the information fast and easy. SDSSU Library holding in database is
ready for searching accessible via OPAC search terminal. It is concentrated near to
the librarian’s desk to make it easy for users to request the assistance of the library
SDSSU Quality Management Manual 2016 Page 22
staff or to the librarian. In search process, the SDSSU Online Public Access Catalog
(OPAC) is ready for searching. The user will browse the OPAC and select search
option if title, author, subject and keyword. If the library material is found, the user
will generate bibliographic information. The library user will copy the call number of
the book to easily locate the materials / information retrieval.
c. Justification of Exclusion
The other frontline services of the University are excluded because they are
still on the process of finalizing their Quality Management Manual. On the other
hand, the Library Manual was already approved by the Board of Regents (BOR)
with Resolution No. 91-A, s. 2012. However, updating is made hence, the need for
BOR Approval
d. Description of the Processes Covered by the QMS
The Quality Management System contains the description of the library
processes, their interactions and references of the documented procedures. This
QMS provides the general information and serves as guide to all students, faculty,
employees, and other stakeholders in delivering quality service.
The QMS is a document that contains the Policies of Library Management
System which enshrines procedures ensuring quality and excellent delivery of
services to its clienteles in the four-fold functions such as; Instruction, Research,
Extension, and Production.
e. Quality Objectives
The Library Objectives are formulated to achieve customer satisfaction and to
attain continuous improvement on the effectiveness of the quality management
system.
e.1 To organize, control, and maintain the collection in usable physical
condition for proper and maximum utilization and effective library service
delivery.
SDSSU Quality Management Manual 2016 Page 23
e.2 To provide bibliographic aids and assistance in identifying,
locating, and using information sources including those not available, but,
which are needed to support the instruction, research, and extension and
production activities of the university.
e.3 To provide facilities and equipment for the storage and use
of information resources.
e.4 To promote the use of the library and information resources.
e.5 To monitor, and evaluate library services and procedures to assure
effective and efficient utilization and funds available now and in the future.
f. List of Internal and Externally-Generated References
BOOKS Commission on Higher Education (2004) Rules and Regulations for SUCs. Manila:
ffffffCHED.
Dewey, M. (1996) Dewey Decimal Classification and Relative Index. New York:
jjjjjjjOCLC Online Computers Library Center., Inc.
Dhawan, K.S. (2011) Multi Media Library. New Delhi: Commonwealth aaaPublisher
ffffffjPVT. LTD.
Khati, R.(2010) Library Administration. New Delhi: A.P.H. Publishing
aaiCorporation.
Peralejo, E.R. (2011) The Challenges of Multimedia Literacy. (Handouts
aaaduring the PLAI National Congress “Libraries for Progress”). Baguio City,
aaaPhilippines.
SDSSU Quality Management Manual 2016 Page 24
Sarmiento, U. (2009) Education Law and the Private Schools: A practical
aaaguide for Educational Leaders and Policy Makers, rev. ed. Manila :
aaaUlpiano “ Ulan” P. Sarmiento III.
R.A. No. 9998. An act of Converting the Surigao Del Sur Polytechnic State
College (SSPSC) in the Province of Surigao del Sur into a State University
known as Surigao Del Sur State University and Appropriating Funds Therefore”.
University Code. 2012 Edition.
Tutor, V. (2010). SKSU Library Handbook.Tacurong City: Sultan Kudarat State
hhhUniversity.
University of San Carlos (2011) USC Library Guide for Faculty. Cebu City:
aaaUSC.
ONLINE REFERENCES
http://search.proquest.com
https://www.odlis.com
g. Mechanisms for Determining Customer Satisfaction and Feedback
Survey
Customer satisfaction is one of the primary concerns of the library
management hence, mechanisms for periodic assessment are established to
determine the level of customer satisfaction.
Furthermore, feedback mechanisms are stipulated in the Library Management
System as cascaded from the University Citizen’s Charter. Valid Feedbacks
gathered are considered in production and service provision.
SDSSU Quality Management Manual 2016 Page 25
The efficient and effective implementation of these products and services are
manifested in the quality performance of students/graduates in various curricular
programs of the University.
SDSSU Quality Management Manual 2016 Page 26
2. Procedures and Work Instruction Manual (PAWIM)
a.) Operating Procedures of the Library Management System
LIBRARY WORK FLOW
Subject: Reports to the Office of the Vice President for Academic Affairs. Responsibility Activity Output
1. Director For Libraries Library
Reports
2. Library Office
3. Library Advisory
Committee
4. VPAA Accomplishment
Report Report
Available
Consolidates & Compiles Library Reports & Presents the Library Reports to the Library Advisory Committee Reports
Reviews and submits the Library Reports to the VP Academic Affairs
Consolidates report for presentation to BOR
Collects and Retrieves Library Accomplishments by Campus
Quarterly Reports
Monthly Reports Reports
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 27
LIBRARY WORK FLOW
Subject: Acts as Secretary of the Library Advisory Committee.
Responsibility Activity Output
1. Directors for Libraries Agenda
2. Library Advisory Minutes of
Committee the Meeting
3. Director for Libraries Enhanced Approved Proposal
Prepares the Agenda of the Meeting
Documents issues and concerns for policy formulation
Deliberates the issues and concerns of the Library and drafts proposal
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 28
LIBRARY WORK FLOW
Subject: Participates actively in the Academic and Administrative Affairs of the institution in system wide activities.
Responsibility Activity Output
1. Directors for Libraries Proposals
2. Campus Librarians Proposals
3. ACO-ADCO Enhanced Proposals for BOR action
Meets the librarians and discusses library issues and concerns for proposal and policy recommendation
Deliberates Library Proposals and solicits recommendation for BOR Approval
Prepares Proposals for ACO-ADCO recommendation for the approval of the Board of Regents
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 29
LIBRARY WORK FLOW
Subject: Determines the needs and requirements of the Library in coordination with the Campus Librarians to meet the academic expectations of the students and faculty members.
Responsibility Activity Output
1. Directors for Libraries Minutes of the
Meeting
2. Campus Librarians Acquisition Plan
3. Library Advisory Committee
4. Director for Libraries List of needed learning resources
Conducts meetings of the librarians to determine the needs based on the curricular offerings of the University
Determines the needs and requirement of the library system-wide to match the curricular, students and faculty needs
Deliberates the issues and needs of the library for plan of action
Prepares plan for the acquisition of the library resources based on curricular requirement
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 30
LIBRARY WORK FLOW
Subject: Provides recommendations to the President through the VP-Academic Affairs in hiring, promotion, and dismissal of Library personnel.
Responsibility Activity Output
1. Directors for Libraries Staff Development Plan
2. Human Resource List of the desired Management Office personnel of the library
3. Library Committee/ Proposed List
Chair VPAA of library personnel for hiring, promotion and dismissal
Identifies the needs and problems of the Library Staff
Recommends in the hiring, promotion and dismissal of Library Personnel to President through the VPAA
Coordinates the HRMO as to Library Staff Development Plan
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 31
LIBRARY WORK FLOW
Subject: Coordinates in the Planning and Implementation of the approved development programs and policies for the Library System in accordance with the established goals and objectives of the four thrusts of the university.
Responsibility Activity Output
1. Directors for Libraries Strategies in the Implementation of
the Library Development Program
2. Campus Librarians Memorandum
3. Director for Libraries Action Plan
Conducts meeting with the Campus Librarians in facilitating the implementation of the Library Development Program
Coordinates in the planning & implementation of policy for the development of the Library of the University
Issues memorandum for the implementation of the Library Development Program
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 32
LIBRARY WORK FLOW
Subject: Plans and studies the publishing and the book trade industry in order to know where and when to buy print, non-print materials, and other electronic resources.
Responsibility Activity Output
1. Directors for Libraries List of library materials available
2. Campus Librarians Provisions in RA 9184
3. Technical Librarian Purchase Request
4. Director for Libraries List of library resources for acquisition
Submits a List of print, non-print and other electronic resources for acquisition
Conducts the Canvass to publishing companies for the availability and procurement of print, non-print and other electronic resources
Facilitates the legal processes of Procurement of the Library materials particularly print, non-print and other electronic resources
Facilitates the observance in the implementation of RA 9184 known as the Procurement Law
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 33
LIBRARY WORK FLOW
Subject: Prepares an Annual Library Budget of the main campus and monitors the budget utilization of the five Campus Libraries.
Responsibility Activity Output
1. Director for Libraries Memorandum
2. Section Librarian
of the main campus
3. Library Advisory
Committee
4. Executive Committee
5. ACO/ADCO
Proposed Budget
Copy of Proposed Budget
Copy of Revised Proposed Budget
6. Budget Officer
7. Campus Librarians
Conducts meeting with the main Campus Librarians
Requires section librarians to prepare proposed budget based on enrollment and library fee as provided in the PPMP
Incorporate suggestion of the LAC
Delivers to the Executive Committee
Receives copy of the Approved Budget from the Budget Officer
Monitors budget utilization of the Campus Libraries.
Proposed Budget for Libraries in the Main Campus and satellite Campuses
Presents the Proposed Budget to the LAC for comments and recommending approval to the Board of Regents (BOR)
Presents to the Academic and Administrative Committee meeting for comments and recommendation approval by the Board of Regents (BOR)
8. Director for Libraries
Copy of Budget Utilization
Annual Library Budget
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 34
LIBRARY WORK FLOW
Subject: Conducts Periodic Meetings with the Campus Librarians. Responsibility Activity Output
1. Directors for Libraries Travel Order
2. Campus Librarians Memorandum
3. Director for Libraries Minutes of
the Meeting
4. Librarian Agenda
Presides the conduct of regular meetings with Campus Librarian
Seeks Approval from the University President to conduct System Wide Meeting
Conducts proper meeting once in every quarter
Issues memorandum to all Campus Librarians
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 35
LIBRARY WORK FLOW
Subject: Establishes Linkages, networking with other institutions, funding agencies and other libraries for purposes of enhancing library facilities and resource of the university library system.
Responsibility Activity Output
1. Directors for Libraries
2. Partners
3. Library Advisory Committee
4. Librarian Presents MOA to
Hold capability building for linkaging and networking
Formulates a MOA
Identifies point of partnership for designing program/ project
Facilitates MOA signing for linkaging and networking
Library Advisory Committee
Management Council Committee
Academic Administration Council
Board of Regents Approval
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 36
LIBRARY WORK FLOW
Subject: Supervises, monitors and evaluates the total library management operation system of the six campuses in terms of resources and services
Responsibility Activity Output
1. Director for Libraries Assessment tool
2. Director for Libraries Proper implementation of systems in the library
3. Director for Libraries Wise utilization of
and Librarians resources and effective delivery of
library services
4. Director of Libraries Report of observation and monitoring well managed library
Prepares assessment tools for monitoring
Monitors the resources & services in the Libraries
Conducts visit to library Campus Libraries
Supervises, monitor and evaluates the total library management operation system
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 37
LIBRARY WORK FLOW
READERS SERVICES LIBRARIAN
(Reference, Circulation, Periodical, Filipiniana, and General Reference)
Subject: Establishes Policies on Reference, Circulation, Filipiniana and General Reference Services in coordination with the Director for Library.
Responsibility Activity Output
1. Readers Services Librarian
2. Head Librarian/DOL
3. Library Committee
4. Library Staff Policies
Establishes Policies
Recommends and presents policies to the LAC in coordination with DOL
Coordinates with the DOL
Supervises, monitor and evaluates the total library management operation system
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 38
LIBRARY WORK FLOW
Subject: Conducts Library General Orientation and Library Instruction. Responsibility Activity Output
1. Reference Librarian Library Instruction Program
2. Guidance Councilor
3. Faculty
4. Librarian Actual Students
Orientation
Conducts Proper General Orientation and Instruction
Distributes Library Manual
Coordinates with the Guidance as to Schedule
Coordinates with the English Faculty for Schedule of Time
Library Instruction
General Orientation
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 39
LIBRARY WORK FLOW
Subject: Determines book collection needs of the clients.
Responsibility Activity Output
1. Reference/Filipiniana Reference Questions Librarian
2. Students/Faculty Searched Topics Users
Asks library users for the topics they need and conducts search interview
Consults the OPAC for Book Title needs
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 40
Asks library users for the topics they need and conducts search interview
Consults the OPAC for Book Title needs
LIBRARY WORK FLOW
Subject: Assists students and other users for their research needs. Responsibility Activity Output
1. Reference/Filipiniana Reference Questions Librarian
2. Students/Faculty Searched Topics Users
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 41
v
Instructs the LSA for shelf- reading and browsing
Shelf reads books
LIBRARY WORK FLOW
Subject: Conducts regular browsing maintenance works. Responsibility Activity Output
1. Reference/Filipiniana/ Proper flow of Circulation Librarian communication
2. Library Student Assistant Books ready for utilization
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 42
LIBRARY WORK FLOW
Subject: Prepares monthly reports of the section including financial statements.
Responsibility Activity Output
1. Readers Services Librarian
Library Users’ Data
Report on Fines and Penalties
Users’ Statistics
Makes monthly reports or statistical Data and Financial Reports for Students fines
Consolidates data for Books Borrowed/used with Overdue Books
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 43
LIBRARY WORK FLOW
Subject: Keeps Records of all Library Furniture, Fixtures, and Equipment etc.
Responsibility Activity Output
1. Readers Services/ Inventory Reference Librarian of the library facilities
2. LSA/ Library Staff
Inventory of library
facilities and books
Conducts inventory for Furniture, & Fixtures and
other Equipment
Browses , shelf reads, counts books
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 44
LIBRARY WORK FLOW
Subject: Charges/ Issues Loaned-out books to Library clients.
Responsibility Activity Output
1. Circulation/Filipinia/
Reference Librarian
2. Faculty/Students
3. Librarian
Asks clients on what Title or Topic they need
Reference Questions Slip
Consults the OPAC for the Title and location of the
books needed
Issues books to teachers and students Loaned out Books
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 45
LIBRARY WORK FLOW
Subject: Manages the Circulation on-line functions offered by the Integrated Library System including Barcoding and E-inventory.
Responsibility Activity Output
1. Circulation Librarian Library Reports 2. Librarian
3. Students/Users
Processed Books
Manages the check-in check-out of the books and also edits the metadata from the OPAC
Encodes newly acquired books into the system
Books ready to be searched at the OPAC
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 46
LIBRARY WORK FLOW
Subject: Sorts and classifies Periodicals.
Responsibility Activity Output
1. Periodical Librarian Periodical Index 2. Internal Control
3. Periodical Librarian
4. Library Users
Processed Periodicals made available for the users
Receives and records the newly acquired periodicals
Presents to the Internal Control for checking
Stamps for ownership, sorts and classifies
Utilizes the sorted and classified periodicals
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 47
YES NO
LIBRARY WORK FLOW
TECHNICAL LIBRARIAN
Subject: Recommends to the head librarian the implementation of selection and acquisition policy.
Responsibility Activity Output
1. Technical/Acquisition list of books and Librarian references
2. Deans/Program
Chairs/Faculty 3. Head Librarian/DOL
4. BAC Procurement of Books
5. Supply Office Issued books and
References
Identifies list of books and references needed
Coordinates with the Deans Program Chairs/Faculty
Prepares Proposal and Submits for Approval
Accepts Purchase Request
Issues books and references
Approved
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 48
YES NO
LIBRARY WORK FLOW
Subject: Establishes policies on cataloguing, classification, and preservation of books and other materials in coordination with the head librarian.
Responsibility Activity Output
1. Technical/Classifier/ list of books and Cataloguer Librarian references
2. Head Librarian/DOL
proposal 3. Library Committee final proposal
4. BOR
5. Head Librarian/DOL Implementation of
the Policy on processing
Recommends to the Head Librarian policies on processing
Prepares Proposal and Submits for Approval
Accepts and approves the policy on processing
Issues books and references
Approved
Submits proposals for consultation to the Library committee
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 49
LIBRARY WORK FLOW
Subject: Plans, organizes and coordinates with the local and national book suppliers for acquisition processes in consultation with the head librarian.
Responsibility Activity Output
1. Technical/Acquisition Librarian
2. Deans/faculty drafted acquisition
process 3. Head Librarian/DOL
Requests for approval of consultation with Deans/Faculty
Conducts consultation on acquisition process on books needed
Confirms the process
Confirms the process
Confirms list of suppliers
Approved communication to the suppliers
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 50
LIBRARY WORK FLOW
Subject: Maintain records and statistics of processed books and other materials
Responsibility Activity Output
1. Technical Librarian Card Catalogue/OPAC
2. Library Staff
3. Head Librarian/DOL
Enters processed books and materials to the accession record book
Stamps, makes bibliographic entries and classifies books
Confirms list of new processed books and other materials
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 51
Coordinates with the assistant
technical librarian for the
preparation of cards
Prepares and processes the
author, title and subject cards
and places the same in the
catalogue cabinet
Encodes book data to the
computer system (OPAC)
LIBRARY WORK FLOW
Subject: Maintains records and statistics of processed books and other materials.
Responsibility Activity Output
1. Technical/Classifier Systematic line of Cataloger Librarian communication
2. Assistant Technical Card catalogue Librarian
3. Automation Staff OPAC
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 52
Conducts and follow-up
processed books and other
materials
Submits output on processed
books and other materials
Submits encoded book data to
the computer system (OPAC)
LIBRARY WORK FLOW
Subject: Monitors and evaluates overall program for technical services.
Responsibility Activity Output
1. Technical Librarian distributed evaluation
form
2. Assistant Technical submitted evaluation
Librarian form 3. Automation Staff submitted evaluation
form
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 53
Coordinates with the Circulation
Librarian
Lists and submits books and other
information sources
Accepts list of books holdings
LIBRARY WORK FLOW
Subject: Coordinates with the Circulation Librarian on the inventory of book holdings and other information sources.
Responsibility Activity Output
1. Technical Librarian Systematic line of communication
2. Circulation Librarian and LSA
3. Head Librarian/DOL Inventory of Books
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 54
LIBRARY WORK FLOW
Subject: Sorts and classifies periodicals.
Responsibility Activity Output
1. Periodical Librarian 2. Internal Control
3. Periodical Librarian
Receives and records the newly acquired periodicals
Presents to the internal control for checking
Checks the newly acquired periodicals
Stamps for ownership
Indexes articles in pamphlets, magazines & journals Clips and mounts vertical files
and assigns subject headings Controls the circulation
services of all resources of the section
Binds periodical collection
Index Cards Clippings Bound Journals
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 55
Conducts student/teacher orientation on utilization of E- Resources and Multi-Media facilities
Distributes library user’s guide to faculty, students and other stakeholders
Posts reminders and instructions on conspicuous places inside the library
Acts on cases pertaining to violations on the library rules and regulations
LIBRARY WORK FLOW
Subject: Enforces rules and regulations and maintains disciplines in the section.
Responsibility Activity Output
1. E-Resources/ Well-informed Multi-Media Librarian users
2. Head Librarian/DOL Enforced
library rules
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 56
Accesses and downloads book
titles from the web and e-journals
Processes downloaded e-books
and e-journals according to DDCS
adopting RDA application
Organizes the multi-media
resources
LIBRARY WORK FLOW
Subject: Downloads e-books and e-journals; processes multi-media collection by cataloguing and classifying based on DDCS.
Responsibility Activity Output
1. E-Resources/ Downloaded e-books Multi-Media Librarian and e-journals
2. Classifier/Cataloger Cataloged e-books
Librarian Indexed e-journals
Cataloged multi- media resources
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 57
LIBRARY WORK FLOW
Subject: Handles the online databases and addresses user’s multimedia needs.
Responsibility Activity Output
1. E-Resources/ Download Multi-Media Librarian Databases
Listing of Databases
2. Head Librarian/ DOL User’s Statistics
3. E-Resources/ Multimedia Librarian
Well informed users
Accesses and downloads online databases and addresses user’s multimedia needs.
Submits to the Head Librarian/DOL the listing of accessed databases
Coordinates with the faculty/deans in terms of the utilization of the on- line resources
Conducts orientation, and listing/inventory of E-Users
Handles users’ multi-media needs; Monitors the utilization of the on- line databases
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 58
LIBRARY WORK FLOW
Subject: Encodes bibliographic entries, ready references subjects, and e-library
patron information data for cataloguing, programs offered, and circulation of online services.
Responsibility Activity Output
1. Encoder
2. Reader Service/ Technical/ E-Resource/ Periodical Librarians
Encodes newly acquired books,
indexed cards of periodical
articles, abstracts of all thesis
and dissertations, statistical
reports, library cards of
students/faculty/stakeholders.
Receives encoded data
Listing of newly acquired books and periodicals Library Cards
Comprehensive listing of Library information
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 59
Reproduces selected pages of
books, periodicals and other
documents as requested.
Maintains machine.
Receives payments and remit to
Cashier office
Recommends binding materials for
procurement
Prepares materials and equipment
for binding.
Receives report on activities
conducted/payments received.
LIBRARY WORK FLOW
Subject: Implements library policies on photocopying and binding.
Responsibility Activity Output
1. Photocopier/ binder
2. Head Librarian/ DOL
Photocopying as income generation for the library Bound library materials
File Information
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 60
LIBRARY WORK INSTRUCTION
COLLEGE LIBRARIAN III (Director for Libraries)
Duties and Responsibilities Activities
Interprets University Vision, Mission,
Goals and Objectives through varied
activities with educational programs
in coordination with the Campus
Librarians.
1. Conducts information and education
Campaign.
Determines the needs and
requirements of the library in
coordination with the campus to
meet the academic expectations of
the students and faculty members.
1. Checks the curricular offerings of the
University.
2. Coordinates with the Campus Librarians
as to needs and requirements of the
library to satisfy the minimum CHED
Library standards and accrediting agency.
3. Presents the identified needs and
requirements to the Library Advisory
Committee for action.
4. Comply Standards through Library
Development Plan to meet the academic
expectations of the students and faculty
members.
5. Implements the Action Plan through
section librarians.
Coordinates the planning and
implementation of the approved
development programs and policies
for the library system in accordance
1. Facilitates the implementation of the
Approved Library Development
Programs embodied in the MTDP as to
Human Resource Development Plan,
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 61
with the established goals and
objectives of the four thrusts of the
university.
Collection Resources Development Plan,
Physical Facilities Development Plan,
Linkages and Library Automation Plan.
2. Conducts meeting with the campus
librarians in facilitating the
implementation of the Library
Development Programs.
3. Issues memorandum to the Librarians
through Campus Librarians in the full
implementation of the Programs.
Establishes linkages, networking with
other institutions, funding agencies
and other libraries for purposes of
enhancing library facilities and other
resources of the university library
systems.`
1. Convene the library heads and
personnel for planning for linkaging,
networking, and resource generation.
2. Prepare and finalize the reviewed
development proposals for presentation
and deliberation at the Academic and
Administrative Councils.
3. Finalize the proposals based from inputs
and suggestions of the Academic and
Administrative councils.
4. Implement the approved proposals by
BOR into the different key areas for the
development of the Libraries
Directs, supervises, monitors, and
evaluates the total Library
Management Operation System of
the six campuses in terms of
1. Sets directions to all libraries of six
campuses.
2. Supervises the operation of Library
System and Management.
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 62
LIBRARY WORK INSTRUCTION
management of resources and
services.
3. Monitors the resources & services in the
campus libraries
4. Conducts research on the management
operations and services of libraries in six
campuses.
Performs all other functions as may
be assigned by his/her direct higher
superior.
1. Analyze the findings, conclusions and
recommendations of research as baseline
data for project improvement.
2. Source out funds, books from other
institutions.
3. Serves as Institutional Assessment Body
member during Accreditation.
4. Attends training & seminar for librarians.
5. Report to the President for some updates.
COLLEGE LIBRARIAN III (Campus Librarians)
Duties and Responsibilities Activities
1. Facilitates the management
planning, administrative and
budgetary functions of library and
information services.
a. Coordinates the library with
educational program in the
establishment and implementation
of library and information policies
1. Conducts environmental scanning as
basis for planning and budget
preparation.
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 63
and procedures.
b. Prepares and manages Annual
Library Budget and justify its use
as to utilization of resources and
services.
1. Submits Annual Budget of the Library for
integration in the University Annual
Budget.
c. Determines and manages the
standard requirements as to
physical set-up, and facilities of
the library.
1. Monitors Library resources to maintain the
Library Standard.
d. Coordinates with accounting office
in relation to expenditure of funds
as to manage cost-effective library
and information services,
technology and multi-media
resources.
1. Evaluates the present library financial
status.
2. Conducts orientation of financial
management of library.
3. Makes plan & targets for cost effective
library, information services, technology &
multimedia.
4. Implements the projects on cost effective
library, information services, technology &
multimedia based on the approved plan.
5. Monitors & evaluate the implemented
projects for proper accounting with the
presence of Accounting Office.
e. Plans and study the publishing
and the trade in order to know
where and when to buy print and
non-print materials, technology
and other electronic resources in
1. Evaluates the availability of print and non-
print materials technology and other
electronic resources.
2. Conducts planning workshop in the
purchase of print and non-print materials,
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 64
accordance with the Procurement
Law provided in R.A. 9184
technology and other electronic
resources.
3. Makes Procurement Project Management
Plan based on the plan.
4. Formulates project proposals for the
purchase of print & non-print materials,
technology & other electronic resources.
5. Makes a purchase request based on the
budgetary requirements.
6. Submits Project proposals and purchase
request for canvass.
f. Identify and evaluates library
services
1. Specify the CHED CMO Order as
baseline for Library requirements.
2. Analyze the existing library operations
with the CHED CMO Order.
3. Assess the present library operation
based on the CHED CMO Order.
4. Conducts a research on the effectiveness
of library services.
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 65
LIBRARY WORK INSTRUCTION
COLLEGE LIBRARIAN I (Readers Services - Reference, Circulation, Periodical
and Filipiniana.)
Duties and Responsibilities Activities
1. Establishes Policies on
Reference, Circulation, Filipiniana
and General Reference Services
in coordination with the Director
for Library.
1. Establishes Policies.
2. Coordinates with the DOL
3. Recommends and presents policies
to the LAC in coordination with DOL.
4. Implements the Policies.
2. Conducts Library General
Orientation and Library
Instruction.
1. General Orientation/Library
Instruction.
2. Coordinates with the Guidance as to
Schedule/ Coordinates with the
English Faculty for Schedule of Time.
3. Conducts Proper General Orientation
and Instruction.
4. Distributes Library Manual
3. Determines book collection
needs of the clients.
1. Analysis of Curricular Offerings.
2. Coordinates Faculty for their Book
needs and Let them check Titles
which they need.
3. Requests the desired books to be
acquired for Instruction.
4. Does the Actual Ordering of Books.
4. Assists students and other users
for their research needs.
1. Asks library users for the topics they
need and conducts search interview.
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2. Consults the OPAC for Book Title
needs.
5. Conducts regular browsing
maintenance works.
1. Instructs the LSA for shelf-reading
and browsing.
2. Shelf reads books.
6. Prepares monthly reports of the
section including financial
statements.
1. Consolidates data for Books
Borrowed/used with Overdue Books.
2. Makes monthly reports or statistical
Data and Financial Reports for
Students fines.
7. Keeps Records of all Library
Furniture, Fixtures, and
Equipment etc.
1. Conducts inventory for Furniture, &
Fixtures and other Equipment.
2. Browses, shelf reads, counts books.
8. Charges/ Issues Loaned-out
books to Library clients.
1. Asks clients on what Title or Topic
they need.
2. Consults the OPAC for the Title and
location of the books needed.
3. Issues books to teachers and
students.
9. Manages the Circulation on-line
functions offered by the
Integrated Library System
including barcoding and e-
inventory.
1. Manages the check-in check-out of
the books and also edits the
metadata from the OPAC.
2. Encodes newly acquired books into
the system.
3. Books ready to be searched at the
OPAC.
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SDSSU Quality Management Manual 2016 Page 67
10. Sorts and classifies Periodicals. 1. Receives and records the newly
acquired periodicals.
2. Presents to the Internal Control for
checking.
3. Stamps for ownership, sorts and
classifies.
4. Utilizes the sorted and classified
periodicals.
11. Sorts and classifies periodicals. 1. Receives and records the newly
acquired periodicals.
2. Presents to the internal control for
checking.
3. Checks the newly acquired
periodicals.
4. Indexes articles in pamphlets,
magazines & journals.
5. Clips and mounts vertical files and
assigns subject headings.
6. Controls the circulation services of all
resources of the section.
7. Binds periodical collection.
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SDSSU Quality Management Manual 2016 Page 68
LIBRARY WORK INSTRUCTION
SCHOOL LIBRARIAN I (Acquisition and Classifier/Cataloger)
Duties and Responsibilities Activities
1. Recommends to the head
librarian the implementation of
selection and acquisition policy.
1. Identifies list of books and references
needed.
2. Coordinates with the Deans, Program
Chairs/Faculty.
3. Prepares Proposal and Submits for
Approval.
4. Accepts Purchase Request.
5. Issues books and references.
2. Establishes policies on
cataloguing, classification, and
preservation of books and other
materials in coordination with the
head librarian.
1. Recommends to the head librarian
policies on processing.
2. Submits proposal for consultation to
the library committee.
3. Finalizes the policy and submit for
approval.
4. Accepts and approves the policy on
processing.
5. Implements the policy on processing.
3. Plans, organizes and coordinates
with the local and national book
suppliers for acquisition
processes in consultation with the
head librarian.
1. Requests for approval of consultation
with Deans/Faculty.
2. Conducts consultation on acquisition
process on books needed.
3. Confirms the process.
4. Confirms for books listing.
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SDSSU Quality Management Manual 2016 Page 69
5. Confirms list of suppliers.
4. Maintains records and statistics
of processed books and other
materials.
1. Enters processed books and
materials to the accession record
book.
2. Stamps, makes bibliographic entries
and classifies books.
3. Confirms list of new processed books
and other materials.
5. Keeps and files the shelflist and
computer system by author, title,
subject and other card.
1. Coordinates with the assistant
technical librarian for the preparation
of cards.
2. Prepares and processes the author,
title and subject cards and places the
same in the catalogue cabinet.
3. Encodes book data to the computer
system (OPAC)
6. Monitors and evaluates overall
program for technical services.
1. Conducts and follow-up processed
books and other materials.
2. Submits output on processed books
and other materials.
3. Submits encoded book data to the
computer system (OPAC).
7. Coordinates with the Circulation
Librarian on the inventory of book
holdings and other information
sources.
1. Coordinates with the Circulation
Librarian.
2. Lists and submits books and other
information sources.
3. Accepts list of books holdings.
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SDSSU Quality Management Manual 2016 Page 70
LIBRARY WORK INSTRUCTION
E-RESOURCES/MULTI-MEDIA LIBRARIAN
Duties and Responsibilities Activities
1. Enforces rules and regulations
and maintains disciplines in the
section.
1. Conducts student/teacher orientation
on utilization of E-Resources and
Multi-Media facilities.
2. Distributes library user’s guide to
faculty, students and other
stakeholders.
3. Posts reminders and instructions on
conspicuous places inside the library.
4. Acts on cases pertaining to violations
on the library rules and regulations.
2. Downloads e-books and e-
journals; processes multi-media
collection by cataloguing and
classifying based on DDCS.
1. Accesses and downloads book titles
from the web and e-journals.
2. Processes downloaded e-books and
e-journals according to DDCS
adopting RDA application.
3. Organizes the multi-media resources.
3. Handles the online databases
and addresses user’s multimedia
needs.
1. Accesses and downloads online
databases and addresses user’s
multimedia needs.
2. Submits to the Head Librarian/DOL
the listing of accessed databases.
3. Coordinates with the faculty/deans in
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SDSSU Quality Management Manual 2016 Page 71
LIBRARY WORK INSTRUCTION
terms of the utilization of the on-line
resources.
4. Conducts orientation, and
listing/inventory of E-Users.
5. Handles users’ multi-media needs;
Monitors the utilization of the on- line
databases.
ENCODER
Duties and Responsibilities Activities
1. Encodes bibliographic entries,
ready references subjects, and e-
library patron information data for
cataloguing, programs offered,
and circulation of online services.
1 Encodes newly acquired books,
indexed cards of periodical articles,
abstracts of all thesis and dissertations,
statistical reports, library cards of
students/faculty/stakeholders.
2 Receives encoded data.
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SDSSU Quality Management Manual 2016 Page 72
LIBRARY WORK INSTRUCTION
PHOTOCOPIER/BINDER
Duties and Responsibilities Activities
1. Implements library policies on
photocopying and binding.
1. Reproduces selected pages of books,
periodicals and other documents as
requested.
2. Maintains machine.
3. Receives payments and remit to
Cashier office.
4. Recommends binding materials for
procurement.
5. Prepares materials and equipment for
binding.
6. Receives report on activities
conducted/payments received.
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SDSSU Quality Management Manual 2016 Page 73
b.) ISO 9001:2008 Mandatory Documented Procedures Including Forms and
Templates.
i. Control of Documents
The SDSSU Library Management System provides necessary procedures
to ensure proper control of documents. The control of documents with respect to
approval, issuance, review, updating and re-approving of revisions as well as
current revision status are defined. Besides, through its control mechanism, the
responsible officers of the different units such as technical section, readers
services section and electronic resources section, extend control in terms of the
availability of documents, legibility, identification and control of external and
obsolete documents.
Receiving, releasing and filing of documents also follow a protocol.
Documents received from clienteles are recorded, filed and disseminated to
concerned offices/units. Official/confidential documents however, are only
released when there is an approved written or formal request by a client based
on the procedure stipulated in the Citizen’s Charter which is strictly observed in
the University.
Transparency of records is also practised in the Library Management
System. Stakeholders like personnel and students have ready access of the
records when needed. Transactions are likewise transparent to the concerned
public.
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SDSSU Quality Management Manual 2016 Page 74
ii. Control of Records
The control of records is managed and supervised by the Technical
Section Personnel of the Library. These documents are filed and kept at the
Record Section for specific purposes.
Control mechanism is also stipulated in the Library Management Manual.
A records in-charge receives the incoming communication and keeps them in file.
Outgoing records are also controlled and recorded before they are released to
respective clienteles and other stakeholders.
iii. Internal Quality Audit
The library specifically has its Library Board/Committee. The Board is
composed of Vice-President for Academic Affairs as Chairman, Deans,
Accountant, Budget Officer, Chief Administrative Officer, Faculty Representative,
Student Representative as Members, and Librarian as Secretary who serve as
the Internal Quality Audit Team to address the needs, development and
challenges of the library.
iv. Control of Non-Conforming Products/Services
Faculty members as end users participated in the selection and
procurement of books to ensure that the books acquired are the books used by
the students during the conduct of classes and in conformity of the references
stipulated in the course syllabus.
The SDSSU Library Management has its mechanism to conduct inventory
of books, manuals, magazines and other reading materials through its computer
software. The Librarian determines the books to be discarded for reason of
recency and multiple copies specially those donated books from domestic and
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SDSSU Quality Management Manual 2016 Page 75
international donors. The list of discarded books is forwarded to the University
Library Board for final decision before these books will be treated as Archival
Collection.
v. Corrective Action
SDSSU Library Management System shall continually assess, review,
update, implement and sustain a well-documented Quality Management System
based on approved mechanisms necessary for corrective actions.
These mechanisms are implemented by the different units for those who
committed violations / infractions to the approved Library rules, regulations and
other procedures.
Corrective actions/sanctions are based on the policies and procedures
stipulated in the Library Manual.
vi. Preventive Action
The above mechanisms are implemented in order to prevent unnecessary
occurrence that will cause losses/ damages to University Library, such as:
provision of baggage area for security purposes; installation of Closed-Circuit
Television (CCTV) at the Library; conduct of general orientation library utilization;
provision of Integrated Library System; strict imposition of library policies; rules
and regulations; application of pest control for termites and other insects
disastrous to the library; installation of anti-virus system in the library software to
safeguard the electronic copies from possible virus damage and employment of
exit control officer for possible looting in the library.
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SDSSU Quality Management Manual 2016 Page 76
APPENDIX A BOOK POCKET/BOOK CARD AND DATE DUE SLIP FORM
Book Pocket Form
Date Due Slip Book Card Form no.3 Form no.2
Form no.1
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 77
APPENDIX B BOOK RESERVATION SLIP AND FACULTY BORROWING FORM
Book Reservation Slip Form no.4
Faculty Borrowing Form Form no.5
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 78
APPENDIX C JOURNAL AND NEWSPAPERS RECORD FORM
Journal Record Form Form no.6
Newspapers Record Form Form no.7
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 79
APPENDIX D MAGAZINE RECORD FORM
Magazine Record Form Form no.8
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 80
APPENDIX E
ACCESSION BOOK AND DONATION ACCEPTANCE FORM
Accession Book Form Form no.9
Donation Acceptance Form Form no.10
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 81
APPENDIX F REFERENCE QUESTIONS FORM
Reference Questions Form Form no.11
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 82
APPENDIX G ACKNOWLEDGE RECEIPT AND MULTIMEDIA BORROWERS FORM
Acknowledge Receipt Form Form no.12
Multimedia Borrower’s Form Form no.13
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 83
APPENDIX H BORROWERS LOGBOOK AND VALIDATED LIBRARY CARD FORM
Borrowers Logbook Form Form no.14
Validated Library Card Form Form no.15
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 84
APPENDIX I LIBRARY USER’S LOGBOOK AND STATISTICAL RECORD FORM
Library Users Logbook Form Form no.16
Form no.17 Statistical Record Form
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 85
APPENDIX J ENROLLEES LOGBOOK AND STATISTICAL RECORD FORM
Enrollees Logbook Form Form no.18
Online Access User’s Statistics Form no.19
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 86
APPENDIX K
ONLINE PULIC ACCESS CATALOG (OPAC) AND INTER-LIBRARY LOAN PERMIT
Form no.20
Inter-Library Loan Permit
Form no.21
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 87
APPENDIX L
Inventory Books Form
Form no. 22 Internal Quality Audit Form
INTERNAL QUALITY AUDIT & INVENTORY BOOKS FORM
Form no.23
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 88
APPENDIX M
LIBRARY INVENTORY FORM
Form no.24
Inventory of Books per Discipline Form Form no.25
Inventory Form
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 89
APPENDIX N
Student with Library Card Form Form no.25
Photocopying Services Logbook Form Form no.26
Republic of the Philippines SURIGAO DEL SUR STATE UNIVERSITY
Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 90
APPENDIX O
Form no.27
Student Clearance Logbook Form Form no.28
Faculty Clearance Logbook Form
CLEARANCE LOGBOOK FORM
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 91
APPENDIX P
Theses & Dissertations Logbook Form Form no.29
Reference Service Consultation Form
Form no.30
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 92
APPENDIX Q
Student’s Library Clearance Form on Credentials Request Form
Form no.31
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 93
APPENDIX Q
Visitor’s Logbook Form Form no.32
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Tandag City, Surigao del Sur www.sdssu.edu.ph
SDSSU Quality Management Manual 2016 Page 94
EFFECTIVITY
This Library Quality Management System (QMS) with Procedures and Work
Instruction Manual (PAWIM) takes effect upon approval by the Board of Regents
(BOR).
Prepared by: FOR THE COMMITTEE:
REBECCA S. SANCHEZ, Ed.D. Quality Assurance Director
Noted:
GERRY B. ESTRADA, Ph.D. Quality Management Representative
Date: ________________ Recommended by: BACELEDES R. ESTAL, PhD
SUC President II