Trase Miller Overview

Trase Miller provides premium contact center fulfillment solutions to major travel brands and their loyalty programs. All Rights Reserved 2012.

Fast Facts

Privately held – Owner Jim Miller/JFM Enterprises, Inc .

Travel vertical concentration and expertise.

Ownership has successful 30+ year track record in travel, travel technology solutions, contact center outsourcing, hospitality, engineering & motorsports, private equity.

Profitable since inception in 1994.

Tight-knit management team has worked together for 17+ years. Bios on website.

Current average tenure of front-line employees is 5.6 years.

Professional affiliations with SPHR, QATC, SWPP and ICSA.

Ownership and Focus Management and People

Facilities and Technology

Presently occupy 19,000 square feet of a multi-tenant building with options for additional space in Tulsa, OK Also employ a virtual workforce (20% of our total)

We hold Level 1 Service Provider and Merchant PCI certifications through SecurityMetrics™ Payment Card Industry Data Security Standards (PCI DSS) and operate with a Tier 3 Data Center Environment.

Voice Data & Redundancy Other Systems• Avaya Communication Manager (Enterprise Solution) & CMS• Primary fiber by Verizon• Auxiliary AT&T relationship

• SAS 70 (Type 2) certified data hosting partner• Redundant ISP Internet backbone• Our site is situated on a campus with access to two simultaneous power grids• Dedicated, on-site diesel generator with automatic transfer switch

• Switchfly (formerly ezRez) • Sabre • Amadeus • Aspect Workforce Management

Services and Solutions

Reservations & Enrollment Solutions

Vacation Packages (bundled products)

Air / Hotel / Car Rental Reservations & Service

Excursion Sales – Access to hundreds of destinations/thousands of experiences

Loyalty Program Enrollment and Travel Redemptions

Cruise Sales and Service

Travel Agent Help Desk

Customer Care & Support Services

Pre-Trip Changes/Modifications

On Trip Problem Resolution

Post Trip Customer Satisfaction

Rewards Program Assistance

Customer Engagement Calls

Our Promise - “We’re Here To Help You”

“We’re here to help you” is our promise that as a customer you will be completely satisfied, as a client we will help you grow your business, and as a company Trase Miller will be a great place to work.