Residential/Commercial Generator Sets - The Home Depot · PDF fileResidential/Commercial...

OnCuer PlusGenerator Management System

for Kohlerr Residential/Light Commercial Generator Setsequipped with the following controllers:

RDC/DCRDC2/DC2

VSC

Residential/Commercial Generator Sets

TP-6928 1/14

Operation

Table of Contents

TP-6928 1/14 Table of Contents 3

Safety Precautions and Instructions 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Assistance 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Section 1 System Information and Installation 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.1 Kohler OnCue Plus 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.1.1 Mobile Apps 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.1.2 PIM and LCM 9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.2 Connect and Monitor Multiple Generator Sets 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.3 Kohler OnCue Plus Server 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.4 Terms of Service 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.5 System Requirements 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.6 Internet Configuration and Security (Firewalls) 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.7 OnCue Plus System Kits 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.7.1 RDC2/DC2/VSC Controller 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.7.2 RDC2 with APM 12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.7.3 RDC/DC Controller 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.8 Controller Firmware Download and Installation 14. . . . . . . . . . . . . . . . . . . . . . . . . . . .1.9 Controller Password and Serial Number 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.9.1 RDC2 and VSC Controller Password and Serial Number 15. . . . . . . . . . . .1.9.2 DC2 Controller Password and Serial Number 15. . . . . . . . . . . . . . . . . . . . . .1.9.3 RDC/DC Controller Password 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.9.4 Nameplate Serial Number 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.10 Connect the Generator to the Internet 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.10.1 RDC2/DC2/VSC Controller 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.10.2 RDC/DC Controller 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1.11 OnCue Plus Startup 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Section 2 OnCue Plus Operation 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.1 Introduction 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.2 Information Required 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.3 Start OnCue Plus 20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.4 Create an Account 21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.5 Add Your Generator 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.6 Activate Your Device 23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.7 OnCue Plus Views 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.8 Status 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.9 Select Generator 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.10 Event History 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.11 Controls 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.11.1 Start Exercise 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.11.2 Stop Exercise 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.11.3 Manual Management 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.11.4 Automatic Management 30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.12 Dealer Communication 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.12.1 Enter Dealer Information 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.12.2 Email Your Dealer 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2.13 Maintenance 32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table of Contents, continued

TP-6928 1/14Table of Contents4

2.14 Settings 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.1 Email Notifications 33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.2 Add Email Recipients 34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.3 Cellular Telephone SMS Text Message Configuration 34. . . . . . . . . . . . . . .2.14.4 Disable Notification 34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.5 Generator Data Updates 35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.6 Generator Settings 35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2.14.7 Rename Outputs (Manual and Automatic) 36. . . . . . . . . . . . . . . . . . . . . . . . .2.14.8 Delete a Generator 36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Section 3 Troubleshooting 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.1 Introduction 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.2 Check for Server Connection 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.2.1 RDC or DC Controllers 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.2.2 RDC2, DC2, or VSC Controller 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3.3 Generator Set Serial Number 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.4 Check Controller’s Ethernet Connection 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.5 Troubleshooting Connection Problems 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3.6 Troubleshooting Chart 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A Abbreviations 41. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TP-6928 1/14 5Safety Precautions and Instructions

Safety Precautions and Instructions

IMPORTANTSAFETY INSTRUCTIONS.Electromechanical equipment,including generator sets andaccessories, can cause bodily harmand pose life-threatening danger whenimproperly installed, operated, ormaintained. To prevent accidents beaware of potential dangers and actsafely. Read and follow all safetyprecautions and instructions. SAVETHESE INSTRUCTIONS.

Thismanual has several types of safetyprecautions and instructions: Danger,Warning, Caution, and Notice.

DANGER

Danger indicates the presence of ahazard that will cause severepersonal injury, death, orsubstantialproperty damage.

WARNING

Warning indicates the presence of ahazard that can cause severepersonal injury, death, orsubstantialproperty damage.

CAUTION

Caution indicates the presence of ahazard that will or can cause minorpersonal injury or property damage.

NOTICENotice communicates installation,operation, or maintenance informationthat is safety related but not hazardrelated.

Safety decals affixed to the equipmentin prominent places alert the operatoror service technician to potentialhazards and explain how to act safely.The decals are shown throughout thispublication to improve operatorrecognition. Replace missing ordamaged decals.

Accidental Starting

Accidental starting.Can cause severe injury or death.

Disconnect the battery cables beforeworking on the generator set.Remove the negative (--) lead firstwhen disconnecting the battery.Reconnect the negative (--) lead lastwhen reconnecting the battery.

WARNING

Disabling the generator set.Accidental starting can causesevere injury or death. Beforeworking on the generator set orequipment connected to the set,disable the generator set as follows:(1) Press the generator set off/resetbutton to shut down the generator set.(2) Disconnect the power to the batterycharger, if equipped. (3) Remove thebattery cables, negative (--) lead first.Reconnect the negative (--) lead lastwhen reconnecting the battery. Followthese precautions to prevent thestarting of the generator set by theremote start/stop switch.

Hazardous Voltage/Moving Parts

Hazardous voltage.Will cause severe injury or death.

Disconnect all power sources beforeopening the enclosure.

DANGER

Short circuits. Hazardousvoltage/current can cause severeinjury or death. Short circuits cancause bodily injury and/or equipmentdamage. Do not contact electricalconnections with tools or jewelry whilemaking adjustments or repairs.Remove all jewelry before servicing theequipment.

NOTICEElectrostatic discharge damage.Electrostatic discharge (ESD)damages electronic circuit boards.Prevent electrostatic dischargedamage by wearing an approvedgrounding wrist strap when handlingelectronic circuit boards or integratedcircuits. An approved grounding wriststrap provides a high resistance (about1 megohm), not a direct short, toground.

TP-6928 1/146 Safety Precautions and Instructions

Notes

TP-6928 1/14 7Introduction

Introduction

This manual provides operation instructions for theOnCuerPlusGenerator Management System. OnCuePlus is a web application that does not require theinstallation of software on your computer. OnCue Plusallows remote monitoring and control of your generatorset using a computer, tablet, or smart phone from anylocation that provides web access.

OnCue Plus applies to Kohlerr Residential and LightCommercial generator sets equipped with the followingcontrollers:

D RDC/DC

D RDC2/DC2

D VSC

Note: The RDC2, DC2, and VSC controllers require anactivation code,which is suppliedwith theOnCuePlus kit.

Note: The RDC and DC controllers must be equippedwith theEthernet optionboard kitGM62465-KP1.SeeTT-1566, providedwith the kit, for installationinstructions.

Information in this publication represents data availableat the time of print. Kohler Co. reserves the right tochange this publication and the products representedwithout notice and without any obligation or liabilitywhatsoever.

Read this manual and carefully follow all proceduresand safety precautions to ensure proper equipmentoperation and to avoid bodily injury. Readand follow theSafety Precautions and Instructions section at thebeginning of this manual. Keep this manual with theequipment for future reference.

List of Related Literature

Figure 1 lists related literature.

Literature Type Part Number

OnCue Plus Specification Sheet G6-140

Ethernet Option Board InstallationInstructions (RDC/DC only)

TT-1566

Figure 1 Related Literature

TP-6928 1/148 Service Assistance

Service Assistance

For professional advice on generator set powerrequirementsandconscientiousservice, pleasecontactyour nearest Kohler distributor or dealer.

D Consult the Yellow Pages under the headingGenerators—Electric.

D Visit the Kohler Power Systems website atKOHLERPower.com.

D Lookat the labels and stickers on yourKohler productor review the appropriate literature or documentsincluded with the product.

D Call toll free in the US and Canada 1-800-544-2444.

D Outside theUSandCanada, call the nearest regionaloffice.

Headquarters Europe, Middle East, Africa(EMEA)Kohler Power Systems Netherlands B.V.Kristallaan 14761 ZC ZevenbergenThe NetherlandsPhone: (31) 168 331630Fax: (31) 168 331631

Asia PacificPower Systems Asia Pacific Regional OfficeSingapore, Republic of SingaporePhone: (65) 6264-6422Fax: (65) 6264-6455

ChinaNorth China Regional Office, BeijingPhone: (86) 10 6518 7950

(86) 10 6518 7951(86) 10 6518 7952

Fax: (86) 10 6518 7955

East China Regional Office, ShanghaiPhone: (86) 21 6288 0500Fax: (86) 21 6288 0550

India, Bangladesh, Sri LankaIndia Regional OfficeBangalore, IndiaPhone: (91) 80 3366208

(91) 80 3366231Fax: (91) 80 3315972

Japan, KoreaNorth Asia Regional OfficeTokyo, JapanPhone: (813) 3440-4515Fax: (813) 3440-2727

Latin AmericaLatin America Regional OfficeLakeland, Florida, USAPhone: (863) 619-7568Fax: (863) 701-7131

TP-6928 1/14 9Section 1 System Information and Installation

Section 1 System Information and Installation

1.1 Kohler OnCue Plus

A device such as a personal computer (PC), smartphone, or tablet running the Kohlerr OnCuer Plusapplication can communicate with the generator setmodels listed in the Introduction section to monitor thegenerator set from any location with Internet access.You can also use your device to signal the generator setcontroller to start or stop the engine or to reset a fault.

Once OnCue Plus has been purchased and activatedfor a specific generator set, that generator can bemonitored from multiple devices and locations. TheKohler OnCue Plus application can be used on one ormore personal computers (PCs), smart phones, ortablets, allowing monitoring and control of your Kohlergenerator set from any location with Internet access.Use OnCue Plus to monitor your generator set fromhome, at work, or on vacation. The generator serialnumber, controller password, and OnCue Plus accountpassword provide security and prevent unauthorizedaccess to your generator set.

OnCue Plus also provides the ability to automaticallysend email or text messages to notify selectedrecipients of generator set activity and faults,maintenance reminders, and storm warnings.

1.1.1 Mobile Apps

OnCuePlus for iPhoner, iPadrandAndroidt devicesis available on the App StoreSM and Google Playt.Mobile app operation is similar to the web applicationoperation described in this manual. For instructions touse the app, refer to the Quick Start guide for the app.

1.1.2 PIM and LCM

If the power system includes a programmable interfacemodule (PIM), load control module (LCM) or load shedkit, OnCue Plus also allows remote control of electricitems in your home. See Section 2.11 for moreinformation.

ComputerDealer /Service

KOHLERr LightCommercial

Generator with RDC2or DC2 Controller

Cell PhoneSMS Text Message

tp6928

KOHLERr ResidentialGenerator with RDC,DC, RDC2, or DC2

Controller

KOHLERr Model6VSG Generator

OnCue PlusServer on the

Internet

TabletEmail, Text

Message, App

Smart PhoneEmail, Text Message, App

Computer, CustomerHome, Office , Vacation , Travel

Figure 1-1 Kohlerr OnCuer Plus Generator Management System

Apple, the Apple logo, iPhone and iPad are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a servicemark of Apple Inc.Android and Google Play are trademarks of Google Inc.

TP-6928 1/1410 Section 1 System Information and Installation

1.2 Connect and Monitor MultipleGenerator Sets

If you own more than one generator set, or if you are adealer monitoring numerous customer systems, youmay use Kohler OnCuer Plus to monitor multiplegenerator sets. To connect to each generator set, enterthe serial number, password, and activation code (ifrequired) for the generator set as described in Section2.5. Each generator set needs to be added to youraccount only once.

Generator sets can also be removed from your account.SeeSection 2.14.8 for instructions to delete a generatorfrom your account.

1.3 Kohler OnCue Plus Server

Kohler Power Systems operates an Internet serversystem used to connect Kohler generator sets to theKohlerr OnCue Plus application.

All connections to the Kohler OnCue Plus Server arefully encrypted for your protection. See Section 1.4,Privacy Statement.

1.4 Terms of Service

Click on the Terms of Service link and review theOnCueterms and conditions of use when you set up yourOnCue Plus account. See Section 2.4. By acceptingthe OnCue terms and conditions of use, you areacknowledging that you have read the OnCue termsand conditions of use and agreeing to be bound by theOnCue terms and conditions of use.

If you have questions or concerns about the OnCueterms and conditions of use, please contact Kohler Co.by email at [email protected], or call1-800-544-2444. Kohler Co. may update the OnCueterms and conditions of use at any time.

1.5 System Requirements

The following items are the minimum requirements andrecommendations for connecting your generator to theInternet.

D “Always-on” Internet service for generator setconnection (for example, cable, DSL, or phone linemodem connected 24 hours)

D Unused Ethernet port on a switch, router,or modem

D Anuninterruptiblepower supply (UPS) for themodemand router is recommended.

D Network cable for connection to the Ethernet router(not included with the OnCue Plus kit)

D Controller firmware versions shown in Section 1.8. Itmay be necessary to use Kohlerr SiteTechtsoftware to update the firmware on the controller.Contact your Kohler distributor or dealer.

D USB cable, male USB A to male mini-B, for updatingthe controller firmware.

D RDC2, DC2, or VSC only: The generator set serialnumber, password, RJ45 inline connector, andOnCue Activation Code found on the decal, includedwith the OnCue Plus kit.

D RDC or DC only: The generator set serial number,password, and Ethernet option board installed on thegenerator set controller, included with the OnCuePlus kit.

1.6 Internet Configuration andSecurity (Firewalls)

When the generator set is connected to an intranetnetwork behind a firewall, for example in a commercialor industrial setting, itmaybenecessary to configure thefirewall to open port 5253 to permit an outboundconnection. Contact your network administrator forassistance if necessary.

1.7 OnCue Plus System Kits

PurchaseoneOnCuePluskit for eachgenerator set thatyou want to monitor and control remotely. The kitincludes a one-year subscription to OnCue Plus. Afterthe first year, an annual fee will be charged forcontinuing access to OnCue Plus.

1.7.1 RDC2/DC2/VSC Controller

TheRDC2, DC2, and VSC generator set controllers areequipped with an Ethernet cable for connection to theInternet. Use the RJ45 inline connector included in theOnCue Plus kit to connect the controller to thecustomer-provided Ethernet cable connected to therouter or modem after setting the controller password.See Figure 1-2 or Figure 1-3.

Note: The generator set controller requires a unique12-digit activation code. The code is on the decalincluded with the OnCue Plus kit.

Kohler OnCue Plus will prompt the user to enter theactivation code the first time the controller connects toKohler OnCue Plus Server and a user attempts toconnect to it.


RDC2 or DC2Generator Set Controller Router *

Cable orDSL

Modem *

* Customer-provided[ The load shed kit, if equipped, is installed inside the ATS enclosure.

Tablet *

Ethernet cables *

UPS *(optional)

PC/laptop *

Kohlerr System

Multiple PCs canbe connected.

ATSLCM orLoadShedKit [

PIM

G6-116

Smart phone*


Internet

Figure 1-2 Typical Connections for RDC2/DC2 Controller

Tablet *

Smart phone*

VSC Generator SetController Router *

Cable orDSL

Modem *

* Customer-provided[ One optional PIM or one communications kit can be installed

Ethernet cables *

UPS *(optional)

Kohlerr System


PIM orcomm. kit [

G6-116

Battery Bank *

PC/laptop *


Internet

Figure 1-3 Typical Connections for VSC Controller


1.7.2 RDC2 with APM

The PowerSyncr Automatic Paralleling Module (APM)includes two OnCuer Plus activation codes, one foreach paralleled generator set. Each generator setmust

be connected to the router or modem. Acustomer-provided hubmay be used to connect the twogenerator sets to the router or modem, if necessary.See Figure 1-4. Also see Section 1.7.1.

Tablet *

RDC2Generator Set Controller

Router *Cable orDSL

Modem *

* Customer-provided[ See module installation instructions for RBUS connection information.] The load shed kit, if equipped, is installed inside the ATS enclosure.

UPS *(optional)

PC/laptop *

Kohlerr System


ATSLCM orLoadShedKit ]

PIM

TP--6796

RDC2Generator Set Controller

APM

RBUS connections [

Ethernet cables *

Smart phone*


Internet

Figure 1-4 Two 14RESA or 20RESA Single-Phase Generator Sets with the PowerSyncr Automatic ParallelingModule (APM)


1.7.3 RDC/DC Controller

TheRDC/DCgenerator set controllermust be equippedwith the Ethernet option board, which allows connectionof the generator set to the Internet through a broadbandInternet connection. The Ethernet option board isincluded in the OnCuer Plus kit for the RDC/DCcontroller. See instruction sheet TT-1566, includedwiththeOnCuePlus kit, for Ethernet optionboard installationand connection instructions. See Figure 1-5.

When the Ethernet board is installed, update theRDC/DC controller firmware and follow the instructions

in TT-1566 to record the controller password andgenerator set serial number for entry into the OnCuePlus application.

Inmost cases, once the new firmware is uploaded to thecontroller and the Ethernet board is connected to thecustomer’s router or modem, the controller willautomatically connect to the Kohler OnCue Plus server.Controller settings and network router adjustments areusually not required. The Internet connection betweenthe controller and the Kohler OnCue Plus server is fullyencrypted for your protection.

Tablet *

Smart phone*


Internet

G6-116

RDC or DCController

EthernetBoard[ Router *

Cable orDSL

Modem *

Ethernet cables *

UPS *(optional)

RemotePC *

Kohlerr generator set

* Customer-provided. Router and modem may be combined in one box.[ Ethernet board kit is required.

Figure 1-5 Typical Connections for RDC/DC Controller


1.8 Controller Firmware Downloadand Installation

It may be necessary to update the firmware on yourgenerator set controller. SeeFigure 1-6 for the firmwareversion required for your device. Refer to the generatorset documentation for instructions to find the versionnumber installed on your controller.

Note: Controller firmware can be updated by a Kohlerauthorized distributor or dealer using a personalcomputer and Kohlerr SiteTecht software. TheKohler OnCuer Plus application cannot be usedto update controller firmware.

Firmware Version Numbers

Software and firmware version numbers consist of threeparts separated by periods (or dots) as follows:

[Major version number].[Minor version number].[Build number]

For example, if the version number is 2.3.17, the majorversion number is 2, the minor version number is 3 andthe build number is 17. The build number is typically notshown on the controller display, but is included in thefirmware file name.

Preceding zerosmaybe dropped from version numbersfor software and firmware. For example, firmwareversion 2.3 is the same as version 2.03. However,version 2.1 (two point one) is not the same as 2.10 (twopoint ten).

Model Controller Firmware Version Number * Firmware File Name [

6VSG VSC 1.00 VSC_#_#_#.bin

6VSG w/comm. kit VSC 1.02 VSC_#_#_#.bin

14/20RES RDC 3.00 RDC_#_#_#.bin

14/20RESL DC 3.00 RDC_#_#_#.bin

14/20RESA RDC2 4.03 RDC2_#_#_#.bin

14/20RESA with APM RDC2 105.04 RDC2_###_#_#.bin

14/20RESAL DC2 4.03 RDC2_#_#_#.bin

38RCL RDC2 4.10 RDC2_#_#_#.bin

48RCL RDC2 4.03 RDC2_#_#_#.bin

* This firmware version number or higher is required.[ #_#_# in the file name is the firmware version number.

Figure 1-6 Controller Firmware Version Numbers and File Names


1.9 Controller Password andSerial Number

The generator serial number and the controllerpassword for the RDC2 or VSC controller are requiredfor the OnCue Plus application.

Perform the password reset procedure beforeconnecting the generator set’s Ethernet cable to therouter. If the generator set is connected to the Internetbefore thepassword is set at the controller, youwill needto cycle power to the controller after setting thepassword.

Note: Anewpassword is generated each time the resetpassword procedure is performed.

If thepassword is reset after theOnCuePlussystemhasbeen set up, the connection will be lost. Disconnect thebattery power to the controller, wait a minute, and thenreconnect the power. Re-enter the time, date, andexercise schedule on the controller after the power isreconnected.

1.9.1 RDC2 and VSC ControllerPassword and Serial Number

Be ready towrite down the serial number andpassword.The serial number (S/N) andpassword are displayed for10 seconds. Follow this procedure to obtain the serialnumber and password:

1. Press the controller’s down arrow button tonavigate to the Networking Information menu.

2. Follow the reset password procedure shown inFigure 1-7. See the generator set operationmanual for more information, if necessary.

3. Write down the serial number (S/N) and password.

1.9.2 DC2 Controller Password andSerial Number

Be ready towrite down the serial number andpassword.The serial number (S/N) andpassword are displayed for

10 seconds. Follow this procedure to set the OnCuePlus password on the DC2 controller:

1. Press the OFF button and verify that the generatorset is not running.

2. Press and hold the Exercise button until PressAgain to Reset OnCue Plus PW is displayed.

3. Release the Exercise button and press it againwithin 5 seconds.

Note: If the Exercise button is not pressed within 5seconds, the controller exits the passwordreset mode.

4. Write down the serial number (S/N) and password.

1.9.3 RDC/DC Controller Password

The password may have been recorded during theinstallation of the Ethernet option board on thegenerator set controller. See TT-1566 or the procedurebelow.

Be ready to write down the password. The four-digitpassword will be displayed for 10 seconds. Follow thisprocedure to obtain the serial number and password:

1. Press the OFF button to place the controller intoOFF mode.

2. Press the down arrow button (RDC) or exercisebutton (DC) 5 times. Note the four-digit codedisplayed on the controller. This is the controllerpassword.

3. Write down the password to enter intoOnCuePlus.

4. Press OFF to clear the display.

Note: Do not repeat this procedure after the passwordhas been entered into OnCue Plus.

The controller password changes each time thisprocedure is performed. If the controller is connected toOnCue Plus and this procedure is performed again, theconnection will be lost.


tp6926

<---- Return

DHCP:Enabled

Reset OnCuePassword

Reset OnCuePassword? No

S/N: 1234567New PW: 1234

New S/N and password aredisplayed for approximately10 seconds.

NetworkingConfiguration

HOLD

Reset OnCuePassword? Yes

UP arrow for YES,Down arrow for NO.

Networking---->Information

Networking---->Status

StatusDisplay

Press down arrow multiple times.

Figure 1-7 Finding the Serial Number and Password, RDC2 and VSC Controllers

1.9.4 Nameplate Serial Number

Verify that the serial number shown on the controllerdisplay matches the serial number on the generator setnameplate. A typical nameplate is shown in Figure 1-8.Refer to the service views in the generator OperationManual for the location of the nameplate, if necessary. Ifthe serial numbers on the controller display and thegenerator nameplate do not match, contact yourdistributor or dealer.

1

1. Generator serial number

Figure 1-8 Generator Nameplate, Typical


1.10 Connect the Generator to theInternet

Note: Record the controller password and serialnumber from the controller as described inSection 1.9 before connecting the generator tothe Internet..

1.10.1 RDC2/DC2/VSC Controller

Use the RJ45 connector (provided in the kit) to connectthe Ethernet cable from the router to the cable in thegenerator set’s customer connection box. SeeFigure 1-9 or the generator set installation manual.

GM84094

1. Ethernet cable for OnCue Plus connection

1

Figure 1-9 Ethernet Connection, RDC2/DC2(Model 20RESA Shown)

1.10.2 RDC/DC Controller

1. Install the Ethernet option board on the generatorset controller. See TT-1566, provided with theOnCuer Plus kit, for instructions.

2. Connect the generator set to the Internet using anetwork cable connected from the Ethernet boardto your router or modem.

1.11 OnCue Plus Startup

D To use the OnCue Plus web application, use yourcomputer to navigate to the OnCue Plus website.Proceed to Section 2 for instructions to set up anaccount and add your generator to OnCue Plus.

D For smart phonesor tablets, obtain theKohlerOnCuePlus app from the Apple Store (for Apple devices) orGoogle Play (for Android devices). Follow the QuickStart instructions in the app to set up an account andadd your generator to OnCue Plus. Operation of theapp is similar to using the web application asdescribed in Section 2 of this manual.

Note: The activation code is only required the first timeyou connect a generator set to the OnCue Plussystem. See Section 2.6.

OnCue Plus will remember your generator set andconnect to it each time you use OnCue Plus.


Notes

TP-6928 1/14 19Section 2 OnCue Plus Operation

Section 2 OnCue Plus Operation

2.1 Introduction

Kohlerr OnCuer Plus monitors the generator set andgenerates messages continually. After the applicationhas been configured to send email and/or textmessages, the OnCue Plus server will continue to sendmessages when the PC is turned off or disconnectedfrom the Internet.

The generator set controller must be in AUTO mode tocommunicate with OnCue Plus.

Note: Sample screens are shown in this document.The actual screens may vary.

2.2 Information Required

Youwill need toenter some informationwhenyoucreateyour OnCue Plus account and connect to yourgenerator set. Create a user name, account password,and display name for your generator set, and providethe generator location. Obtain other information fromthe generator set and the OnCue Plus kit. Requiredinformation is listed in Figure 2-1.

Item Description Can Change in Settings View?

User name Create your user name when setting up your account. NO

Password Create your password when setting up your account. NO

Serial Number For adding new generator, get from genset controllernameplate or controller. See Section 1.9. NO

Genset Password For adding new generator, get from genset controller.See Section 1.9. YES

OnCue Plus Activation Code From OnCue decal, provided with OnCue Plus kit. SeeSection 2.6. NO

Genset Displayname Create a name that identifies the generator set. YES

Genset Location Enter address or other location information for thegenerator set. YES

Figure 2-1 Required Information

TP-6928 1/1420 Section 2 OnCue Plus Operation

2.3 Start OnCue Plus

Start OnCuer Plus by navigating to the websitewww.kohlergenerators.com\oncue. The OnCue Pluslogin window opens. See Figure 2-2.

When you start OnCue Plus for the first time, click onCreate Account.

2

1. If you have an account, enter your username and password and click LOG IN.2. New users click Create Account.

1

Figure 2-2 OnCue Plus Sign In Screen


2.4 Create an Account

The first time that you use OnCue Plus, you will need toset up an account. A user name, email address andpassword will be required. Create a usernamewith 6 to25 characters (no spaces) and a password for youraccount, and keep them in a safe place.

Click on Terms of Service near the bottom of the screenand read the OnCue terms and conditions of use. Then

click on the box next to “I accept the OnCue Plus termsandconditionsof use” to indicate your acceptanceof theOnCue terms and conditions of use.

Click on Create Account.

An email will be sent to the email address given for theaccount. Follow the instructions in the email to activateyour account. Internet access is required to activateyour account.

Figure 2-3 Create an Account


2.5 Add Your Generator

In order tomonitor and control a generator usingOnCuePlus, you must add the generator to your OnCue Plusaccount. Multiple generators can be added to oneaccount. If you own more than one generator set, or ifyou are a dealer monitoring numerous customer

systems, you may add them to your account using thisscreen.

The generator set serial number and controllerpassword are required. See Section 1.9 for instructionsto obtain the serial number and password.

1

1. Click on ADD NEW GENERATOR. The ADD YOUR DEVICE window opens.2. Type in the generator serial number.3. Type in the controller password.4. Click CONNECT.

13

2

4

Figure 2-4 Add Your Generator


2.6 Activate Your Device

Toactivate your account, youwill need the generator setserial number, OnCue activation code (not required forRDC/DC controllers), and controller password. Obtainthe serial number from the controller when setting thecontroller password as described in Section 1.9, or findthe serial number on the generator set’s nameplate.

Find the activation code on the decal provided withOnCue Plus. See Figure 2-5. Attach the OnCueactivation code decal to the generator set.

1

GM81386

1. OnCue activation code

Figure 2-5 OnCue Activation Code Decal

In the generator selection list on the left side of thescreen, click on Activate your Device. See Figure 2-7.Then type your activation code into the Activate Devicewindow shown in Figure 2-6 and click on Activate.

Figure 2-6 Activate Device

Figure 2-7 Activate Your Device


2.7 OnCue Plus Views

OnCue Plus opens in the Status view. The followingviews are available:

D Status

D Event History

D Controls

D Dealer

D Maintenance

D Settings

To select a view, click on the desired view in the toolbarnear the top of the screen. The selected view ishighlighted in the toolbar.

2.8 Status

The status screen is shown in Figure 2-8. SeeFigure 2-9 for an explanation of items displayed in theStatus screen.

Note: Total power is displayed only if the power systemincludes a Load Control Module (LCM).

Dec18version

Figure 2-8 Power System Status


Status Screen Item Indicates Notes

Name Name of generator that you aremonitoring

Select the generator from the list on the left side of the screen.(Click on the arrow symbol to reveal the list.)

Generator statusmessage

The status of the generator thatyou have selected

Examples of status messages are “Generator Running” and“Standby.” If a fault condition is indicated, check the EventHistory view or the controller display to identify the fault.

Time Time of the last update The frequency of updates can be changed through the Settingsscreen.

GEN Symbol Generator Status Green when active, gray when not available.

Power Line Symbol Utility power status Green when active, gray when not available.

Home Symbol andhome status message

Home does or does not havepower

Symbol is green when the home has power from either thegenerator or utility.

Total Power Power being supplied to thehome, in kW (LCM required)

Gives an indication of how much power is being used, allowingpower management through OnCue Plus.

Battery Voltage Generator engine starting batteryvoltage

Typically 12--15 volts DC. A voltage below 12.5 VDC willtrigger a low battery voltage warning, indicating that the batteryshould be charged or replaced. A voltage less than 11 voltsDC will be displayed in red.

Figure 2-9 Status Screen Displays


2.9 Select Generator

Kohler distributors and dealers may monitor more thanone generator set for their customers. In the Statusview, click on the arrow on the left side of the screen toreveal the list of generators that have been added toyour account. All generator sets that you have added toyour account will appear in a list on the left side of thescreen. Scroll down if necessary and click on the

generator that you want to monitor. The selectedgenerator set is displayed at the top of the list and alsodisplayed in the Status view.

If youhavemultiple generator sets in your account, keepthe list open to identify the selected generator set.

1

1. Click on the arrow to open or close the list of available generators.2. Click on the generator set that you want to monitor and control.3. Selected generator is shown at the top

2

3

Figure 2-10 Select Generator


2.10 Event History

Click on Event history to view recent activity on yourgenerator. The time and date for recent generatoroperation including exercise runs or other generator setstarts and stops are displayed. Generator faultconditions, including warnings and shutdowns, are alsodisplayed.

Click onReset Faults to clear the active fault conditions.Contact your local dealer or distributor for service if faultconditions continue to appear.

Figure 2-11 Reset Faults Confirmation

2

1. Red symbol indicates an active fault condition2. Click RESET FAULTS to clear active fault conditions

1

Figure 2-12 Event History


2.11 Controls

From the Controls view, you can:

D Start and stop a generator exercise

D View the status of outputs connected to the PIM orLCM

D Turn outputs connected to the PIM on and off.

The generator set controller must be in AUTOmode forremote start/stop using OnCue Plus.

2.11.1 Start Exercise

An unloaded cycle exercise or an unloaded full speedexercise can be started remotely.

D Unloaded Full-Speed Exercise. Runs the generatorset at full speed without transferring the load fromutility. The model VSG generator set runs at ratedno-load speed.

D Unloaded Cycle Exercise. Runs the unloaded cycleexercise with complete system diagnostics. Seegenerator setOperationManual for informationaboutthe unloaded cycle exercise and diagnostics.

Click Start to start the generator set. The dialog boxshown in Figure 2-13 opens. Select the exercise typeand click on START.

The exercise runs for 20 minutes (default setting) andthen stops. Use the StopExercise command to stop theengine earlier, if necessary.

The Start Exercise options are unscheduled. Startingand stopping the engine using these commands doesnot change the exercise schedule on the generator set.

Figure 2-13 Select Exercise Type

1

1. Click to start an exercise.

Figure 2-14 Controls, Start Exercise


2.11.2 Stop Exercise

After starting the engine using the Start button, click onStop to stop the engine before the programmed stoptime, if necessary. The generator set controller must bein AUTOmode for remote start/stop using OnCue Plus.

Note: The Stop Exercise command will not stop thegenerator set if it was started at the controller bypressing RUN, by a remote start command froman ATS, or by a scheduled exercise set at thecontroller.

1

1. Click Stop to shut down the generator before the exercise time expires. This only stops an exercise that was initiated by clicking theSTART button in OnCue Plus.

Figure 2-15 Controls, Stop Exercise


2.11.3 Manual Management

OnCuer Plus allows remote control of items in yourhome. Electrical items such as appliances, outdoorlighting, storm shutters, etc. can be connected tooutputs on the generator set’s programmable interfacemodule (PIM) and then turned on and off using OnCuePlus through your personal computer, smart phone,ortablet with Internet access.

Controlling items remotely requires an installed andproperly connected Programmable Interface Module(PIM). The programmable interface module (PIM) isavailable for purchase as an optional kit.

The PIM provides two programmable inputs and sixprogrammable outputs for connection tocustomer-supplied equipment. The PIM operates onlywith generator sets equipped with the Kohler RDC2,DC2, or VSC controller. See TT-1584 for PIMinstallation and setup instructions.

Note: PIM outputs 1 and 2 are factory-set to GeneratorRunning and Common Fault. Outputs 1 and 2cannot be controlled remotely through OnCuerPlus.

Use the Controls screen to remotely control items inyour home connected to outputs 3 through 6.

1. Select the Controls screen in the OnCue PlusToolbar.

2. Click on the name of the output to turn it on or off.The status indicator (ON/OFF) flashes forapproximately 5 seconds before changing to thenew status.

Once OnCue Plus is used to turn a PIM output on or off,the output will no longer be controlled by the generatorset. For example, output 4 may initially be set to thegenerator function Not in Auto. If OnCue Plus is used toturn that output on or off, the output will no longeroperate when the generator’s Not in Auto functionoperates. The outputmust be operated throughOnCuePlus.

Use OnCue Plus to rename the output functions toidentify the equipment connected to each output. SeeSection 2.14, Settings, for label renaming instructions.

Figure 2-16 Manual Management

2.11.4 Automatic Management

Automatic management displays the status of itemsconnected to the load control module (LCM) or loadshed kit. Non-essential loads connected to the loadcontrol relays are disconnected automatically whenessential equipment is running to prevent generator setoverload. The item descriptions can be edited throughthe Settings view. See Section 2.14.

Figure 2-17 Controls, Automatic Management


2.12 Dealer Communication2.12.1 Enter Dealer Information

Use the Settings view to enter your dealer’s informationbefore using the Dealer feature. See Section 2.14,Settings.

2.12.2 Email Your Dealer

Clicking on the EMAIL command will open the emailapplication on your device and open a new email

addressed to your dealer. Type in your message andsend.

The OnCue Plus App on your smart phone or tablet willalso allow you to call your dealer from this screen.

Figure 2-18 Dealer


2.13 Maintenance

Click onMaintenance to see the last time your generatorwas serviced, and when the next service is due. Thisscreen also allows you to check the dates of the last andnext exercise.

Figure 2-19 Maintenance


2.14 Settings

Use the Settings view to set up email and textnotifications, and also to change system settings,including the frequency of generator data updates andthe labels on the automatic and manually managedoutputs. This viewalso contains aDelete command thatallows you to remove a generator from your list ofmonitored generators.

2.14.1 Email Notifications

OnCuer Plus can be configured to send email or SMStext messages alerting the recipient of generator setfaults, exercise updates, and maintenance reminders.

Email and text messages include:

D Device description (user-defined)

D Serial number

D Description of the event (see below)

The following events will generate a message to alladdresses in the recipients list:

D Generator running

D Generator off

D Generator supplying power

D Generator not supplying power

D Any fault (warning or shutdown). See the generatorset Operation Manual for a list of faults.

D Fault cleared

Figure 2-20 Settings


2.14.2 Add Email Recipients

To set up email notifications, click the plus sign (+) to theright of Email Notifications in the settings view. In theAdd Email Recipient view, type the email address andclick SAVE. See Figure 2-21.

2.14.3 Cellular Telephone SMS TextMessage Configuration

Text messages can be sent by sending an email to yourcell phone. Contact your cell service provider for theemail address to use for SMS text messaging.

SMS text messaging to a cellular telephone or otherdevice is accomplished by sending an email to thecellular provider’s email-to-SMS system. For example,if the customer is a subscriber of Verizon Wireless with

the cellular telephone number 920-555-1212, a textmessage can be sent to their cell phone by sending anemail to [email protected].

Determine the customer’s cellular telephone serviceprovider and verify that their cell phone is equipped toreceive SMS messages. Consult the cell phoneprovider or the provider’s website for the email addressconfigurations for text messaging. Make sure that thecustomer is aware of any text messaging charges thecellular telephone providermay charge for received textmessages.

2.14.4 Disable Notification

To delete an email address in the list, click on the Editbox next to the recipient’s name. In the pop-up window,click on the red DELETE box.

Figure 2-21 Add Email Recipient


2.14.5 Generator Data Updates

Generator data is updated in OnCuer Plus as soon aspossible. In some cases, you may want to change thedata updates to send data less often. For example:

D If you have a data plan that charges by the amount ofdata or limits the amount of data received, you maywant to update less often.

D When the utility power is out and your generator set issupplying your home, youmaywant to select updatesevery 5 minutes until the utility power returns and thegenerator set shuts down.

D Selecting “On view change” will update the data onlywhen you change your view in OnCue Plus.

Figure 2-22 Generator Data Updates

2.14.6 Generator Settings

The Generator Settings view allows you to change thename and password for the generator.

Change Generator Display Name

When a generator is connected for the first time, thegenerator name displayed in OnCuer Plus will be thegenerator serial number. Use the Genset Name settingto change the name to something that identifies thegenerator. For example, you can rename the unit usingyour name or a location. If your dealer or distributor willbe monitoring the generator, use a name thatdistinguishes your unit from other customers’equipment.

Names must contain at least four characters, and canuse letters and numbers.

Change Generator Password

Change the generator password from the 4-digitcontroller password to a password of your choice. If thepassword is changed, other users will lose the OnCuePlus connection to that generator. If your dealer ismonitoring your generator, be sure to give him/her thenew password.

Generator Location

Click on Genset Location and type in the location of thegenerator set.

Generator Dealer

Enter your dealer’s information, including their emailaddress. This allows you to email your dealer using theDealer view described earlier.


2.14.7 Rename Outputs (Manual andAutomatic)

Use the Settings view to change the manual (PIM) andautomatic (LCM or load shed kit) output labels. Changethe label descriptions to show what is being controlled.For example, connect output 3 to the storm shutters onyour vacation homeand label it “StormShutters”. When

bad weather is forecast, you can use OnCue Plus toclose the storm shutters from a remote location. SeeSection 2.11, Control.

Click on the label that you want to change. TheRENAME screen appears. See Figure 2-23. Type inthe new label and click RENAME.

1

1. Type in new label2. Click RENAME

2

Figure 2-23 Editing Manual or Automatic Management Labels

2.14.8 Delete a Generator

The Delete Generator command, where Generator isreplaced with the name of the currently selectedgenerator, allowsyou to remove thegenerator fromyourlist of monitored units.

Go to the Add Generator view on the left and select theunit that you want to delete. Then go to Settings, andcheck that the Delete command shows the name of theunit that youwant to remove. TouchDeleteGenerator toremove the unit from your list. A confirmation boxappears to make sure you want to delete the generator.Click Delete or Cancel.

Note: Once deleted, the generator no longer appearson the list in the Add Generator view.

After aunit hasbeen removed, youwill need to follow theAdd Generator procedure to add it again if you want toput it back on your list.

Figure 2-24 Delete a Generator

TP-6928 1/14 37Section 3 Troubleshooting

Section 3 Troubleshooting

3.1 Introduction

Observe the following safety precautions and theinstructions in the generator set service manual whentroubleshooting the generator set and connectedequipment.

Hazardous voltage.Will cause severe injury or death.

Disconnect all power sources beforeopening the enclosure.

DANGER

Accidental starting.Can cause severe injury or death.

Disconnect the battery cables beforeworking on the generator set.Remove the negative (--) lead firstwhen disconnecting the battery.Reconnect the negative (--) lead lastwhen reconnecting the battery.

WARNING

Disabling the generator set. Accidental starting cancause severe injury or death. Before working on thegenerator set or equipment connected to the set, disable thegenerator set as follows: (1) Press the generator set off/resetbutton to shut down the generator set. (2) Disconnect thepower to the battery charger, if equipped. (3) Remove thebattery cables, negative (--) lead first. Reconnect the negative(--) lead last when reconnecting the battery. Follow theseprecautions to prevent the starting of the generator set by theremote start/stop switch.

Short circuits. Hazardous voltage/current can causesevere injury or death. Short circuits can cause bodily injuryand/or equipment damage. Do not contact electricalconnections with tools or jewelry while making adjustments orrepairs. Remove all jewelry before servicing the equipment.

NOTICEElectrostatic discharge damage. Electrostatic discharge(ESD) damages electronic circuit boards. Preventelectrostatic discharge damage by wearing an approvedgrounding wrist strap when handling electronic circuit boardsor integrated circuits. An approved grounding wrist strapprovides a high resistance (about 1 megohm), not a directshort, to ground.

3.2 Check for Server Connection

3.2.1 RDC or DC Controllers

Check for adot in the lower right cornerof theRDCorDCcontroller display to verify that the controller isconnected to the Kohlerr OnCuer Plus server. SeeFigure 3-1.

1. Lighted dot indicates server connection

1

tt1566

Figure 3-1 Controller Display with ServerConnection Indicator

3.2.2 RDC2, DC2, or VSC Controller

If it is necessary to check the server connection to anRDC2, DC2, or VSC controller, follow these instructionsto use telnet on your PC.

Telnet is not activated by default on the MicrosoftrWindowsr7 operating system. To activate Telnet on thePC, open the Control Panel, select Programs, and thenselect Programs and Features. Select Turn WindowsFeatures On or Off. Find the Telnet Client and click onthe box so that the box is checked. See Figure 3-2.Click OK and wait while Windows makes theadjustments.

Nowuse telnet to check the server connection toOnCuePlus.

Telnet Procedure

1. Open a command prompt window on the PC byselecting Start, All Programs, Accessories,Command Prompt. See Figure 3-3.

TP-6928 1/1438 Section 3 Troubleshooting

2. Using thecommandpromptwindow:Try to telnet tothe OnCue Plus server by using the entering thefollowing:

c:\> telnet devices.kohler.com 5253

3. If theconnectionwassuccessfully established, youwill see the symbols shown in Figure 3-4.

Microsoftr and Windowsr are registered trademarks of MicrosoftCorporation.

1

1. Click to turn on Telnet Client

Figure 3-2 Telnet Activation, MicrosoftrWindowsr 7

2

1. Click Start icon, then All Programs2. Click Accessories3. Click Command Prompt to open a command window

1

3

Figure 3-3 Opening a Command Prompt Window

tt1405

Figure 3-4 Telnet Command to Confirm OnCuer Plus Server Connection

TP-6928 1/14 39Section 3 Troubleshooting

3.3 Generator Set Serial Number

Incorrect serial numbers will prevent connection to theOnCuer Plus server. Compare the genset serialnumber programmed into the controller with the serialnumber on the generator set nameplate. SeeSection 1.9 for instructions to find the serial number inthe controller. If the S/Ns do not match, KohlerrSiteTecht software is required to change the gensetserial number programmed in the controller tomatch thenameplate. SiteTech software is only available toKohler-authorized distributors and dealers. Contact aKohler-authorized distributor/dealer for service.

3.4 Check Controller’s EthernetConnection

RDC2/DC2 or VSC Controller. Check the Ethernetcable and RJ45 inline connector to the controller.

RDC/DCController. Makesure that theEthernet boardis installed correctly with the board-to-board connectorin place. See TT-1566, Installation Instructions.

Check the firewall on the local router. Verify that routerfirewall port 5253 is configured to permit an outboundconnection. Refer to the instructions provided with therouter.

3.5 Troubleshooting ConnectionProblems

Use the following procedure to troubleshoot problemsconnecting OnCue Plus to your generator set.

1. Check the controller password and generatorset serial number. See Section 3.3.

2. Confirm that your Internet connection isworking. Navigate to www.KOHLERPower.comor anywebsite to verify that yourPCcanaccess theInternet.

3. Verify power to the controller. Check that thecontroller display is on or at least one LED on thecontroller is lit.

4. Check the server connection on the generatorset controller. See Section 3.2.

D RDC2/DC2 or VSC Controller. Use telnet tocheck the server connection. SeeSection 3.2.2 forinstructions.

D RDC/DCController. Check the server connectionLED on the generator set controller. SeeFigure 3-1.

a. If the LED is not lit, theremay be a problemwiththe generator set connection to the router ormodem. Proceed to step 5.

5. Check the generator set connection to themodem/router.

Note: RDC2/DC2 or VSC controller. Disconnectutility power to the generator set beforedisconnecting the Ethernet cable. Followthe safety precautions in this document andin the generator set service manual.

Note: RDC/DC controller. Remove thecontroller’s F3 fuse anddisconnect power tothe generator set before disconnecting theEthernet cable. Follow the safetyprecautions in this document and in thegenerator set service manual. SeeTT-1566, Ethernet Board InstallationInstructions, for connection details.

Isolate the problem by disconnecting the Ethernetcable from the generator controller and plugging itinto a laptop PC.

Disable wireless on the laptop. Check Internetaccess by trying to connect towww.KOHLERPower.com or any other knownwebsite.

a. If the computer cannot connect to the Internet,useadifferent cable to connect the laptopPC tothe modem/router and try again.

b. If there is no connection with either cable, theproblem may be with the modem/router.

D Verify that themodem/router haspower and ison.

D Contact your Internet Server Provider (ISP)for assistance.

c. If the network cable is longer than 100 meters(328 ft.), install a repeater or switch.

If these procedures do not identify and correct theproblem, contact the Generator Service Department forassistance.

TP-6928 1/1440 Section 3 Troubleshooting

3.6 Troubleshooting Chart

Figure 3-5 lists some common problems and suggested solutions.

Problem Possible Cause Suggested Solution

Connection problem(Also refer to thetroubleshooting procedure inSection 3.5.)

Internet service is down Verify that Internet service is available by navigating towww.KOHLERPower.com or any website.

No power to controller Verify power to the generator set controller by checking thatthe controller display is on or one LED is illuminated orflashing on the controller. Check the connection to thegenerator set’s engine starting battery.RDC/DC controller. Check the condition of the controller’sF3 fuse, and replace the fuse if necessary.

No connection to the server RDC2/DC2/VSC controller. Test server connection usingtelnet. See Section 3.2.2.

RDC/DC controller. Check that the server connectionindicating LED on the controller is lit. See Sections 3.2 and3.5.

Cable or modem/routerproblem

Note: RDC2/DC2/VSC controller. Disconnect the utilitypower to the generator set before disconnecting theEthernet cable. Follow the safety precautions in thisdocument and in the generator set service manual.

Note: RDC/DC controller. Remove the controller’s F3 fuseand disconnect power to the generator set beforedisconnecting the Ethernet cable. Follow the safetyprecautions in this document and in the generator setservice manual. See TT-1566, Ethernet BoardInstallation Instructions, for connection details.

Isolate the problem by disconnecting the Ethernet cable fromthe generator controller and plugging it into a laptop PC.Disable wireless on the laptop. Check Internet access bytrying to connect to www.KOHLERPower.com or any website.

D If no connection, try to connect the laptop PC to themodem/router using a different cable.

D If there is no connection with either cable, the problem maybe with the modem/router. Contact your Internet ServerProvider for assistance.

Long network cables maycause excessive signal loss

If the network cable is longer than 100 meters (328 ft.), installa repeater or switch.

Password error Reset the password at the controller, if necessary, and enterthe new password in OnCue Plus. See Section 2.5.

Generator set serial numbermismatch

See Section 3.3.

Firewall blocking access On the generator set side, configure the router firewall toopen port 5253 to permit an outbound connection.

Contact your system administrator or Internet serviceprovider for assistance, if necessary.

Other Contact your Internet Server Provider for assistance.

Figure 3-5 Troubleshooting

TP-6928 1/14 Appendix 41

Appendix A Abbreviations

The following list contains abbreviations that may appear in this publication.

A, amp ampereABDC after bottom dead centerAC alternating currentA/D analog to digitalADC advanced digital control;

analog to digital converteradj. adjust, adjustmentADV advertising dimensional

drawingAh amp-hourAHWT anticipatory high water

temperatureAISI American Iron and Steel

InstituteALOP anticipatory low oil pressurealt. alternatorAl aluminumANSI American National Standards

Institute (formerly AmericanStandards Association, ASA)

AO anticipatory onlyAPDC Air Pollution Control DistrictAPI American Petroleum Instituteapprox. approximate, approximatelyAPU Auxiliary Power UnitAQMD Air Quality Management DistrictAR as required, as requestedAS as supplied, as stated, as

suggestedASE American Society of EngineersASME American Society of

Mechanical Engineersassy. assemblyASTM American Society for Testing

MaterialsATDC after top dead centerATS automatic transfer switchauto. automaticaux. auxiliaryavg. averageAVR automatic voltage regulatorAWG American Wire GaugeAWM appliance wiring materialbat. batteryBBDC before bottom dead centerBC battery charger, battery

chargingBCA battery charging alternatorBCI Battery Council InternationalBDC before dead centerBHP brake horsepowerblk. black (paint color), block

(engine)blk. htr. block heaterBMEP brake mean effective pressurebps bits per secondbr. brassBTDC before top dead centerBtu British thermal unitBtu/min. British thermal units per minuteC Celsius, centigradecal. calorieCAN controller area networkCARB California Air Resources BoardCAT5 Category 5 (network cable)CB circuit breakerCC crank cyclecc cubic centimeterCCA cold cranking ampsccw. counterclockwiseCEC Canadian Electrical Codecert. certificate, certification, certifiedcfh cubic feet per hour

cfm cubic feet per minuteCG center of gravityCID cubic inch displacementCL centerlinecm centimeterCMOS complementary metal oxide

substrate (semiconductor)com communications (port)coml commercialComl/Rec Commercial/Recreationalconn. connectioncont. continuedCPVC chlorinated polyvinyl chloridecrit. criticalCSA Canadian Standards

AssociationCT current transformerCu coppercUL Canadian Underwriter’s

LaboratoriesCUL Canadian Underwriter’s

Laboratoriescu. in. cubic inchcw. clockwiseCWC city water-cooledcyl. cylinderD/A digital to analogDAC digital to analog converterdB decibeldB(A) decibel (A weighted)DC direct currentDCR direct current resistancedeg., degreedept. departmentdia. diameterDI/EO dual inlet/end outletDIN Deutsches Institut fur Normung

e. V. (also Deutsche IndustrieNormenausschuss)

DIP dual inline packageDPDT double-pole, double-throwDPST double-pole, single-throwDS disconnect switchDVR digital voltage regulatorE2PROM, EEPROM

electrically-erasableprogrammable read-onlymemory

E, emer. emergency (power source)ECM electronic control module,

engine control moduleEDI electronic data interchangeEFR emergency frequency relaye.g. for example (exempli gratia)EG electronic governorEGSA Electrical Generating Systems

AssociationEIA Electronic Industries

AssociationEI/EO end inlet/end outletEMI electromagnetic interferenceemiss. emissioneng. engineEPA Environmental Protection

AgencyEPS emergency power systemER emergency relayES engineering special,

engineered specialESD electrostatic dischargeest. estimatedE-Stop emergency stopetc. et cetera (and so forth)

exh. exhaustext. externalF Fahrenheit, femaleFHM flat head machine (screw)fl. oz. fluid ounceflex. flexiblefreq. frequencyFS full scaleft. foot, feetft. lb. foot pounds (torque)ft./min. feet per minuteftp file transfer protocolg gramga. gauge (meters, wire size)gal. gallongen. generatorgenset generator setGFI ground fault interrupter

GND, groundgov. governorgph gallons per hourgpm gallons per minutegr. grade, grossGRD equipment groundgr. wt. gross weightH x W x D height by width by depthHC hex capHCHT high cylinder head temperatureHD heavy dutyHET high exhaust temp., high

engine temp.hex hexagonHg mercury (element)HH hex headHHC hex head capHP horsepowerhr. hourHS heat shrinkhsg. housingHVAC heating, ventilation, and air

conditioningHWT high water temperatureHz hertz (cycles per second)IBC International Building CodeIC integrated circuitID inside diameter, identificationIEC International Electrotechnical

CommissionIEEE Institute of Electrical and

Electronics EngineersIMS improved motor startingin. inchin. H2O inches of waterin. Hg inches of mercuryin. lb. inch poundsInc. incorporatedind. industrialint. internalint./ext. internal/externalI/O input/outputIP internet protocolISO International Organization for

StandardizationJ jouleJIS Japanese Industry Standardk kilo (1000)K kelvinkA kiloampereKB kilobyte (210 bytes)KBus Kohler communication protocolkg kilogram

TP-6928 1/1442 Appendix

kg/cm2 kilograms per squarecentimeter

kgm kilogram-meterkg/m3 kilograms per cubic meterkHz kilohertzkJ kilojoulekm kilometerkOhm, k kilo-ohmkPa kilopascalkph kilometers per hourkV kilovoltkVA kilovolt amperekVAR kilovolt ampere reactivekW kilowattkWh kilowatt-hourkWm kilowatt mechanicalkWth kilowatt-thermalL literLAN local area networkL x W x H length by width by heightlb. pound, poundslbm/ft3 pounds mass per cubic feetLCB line circuit breakerLCD liquid crystal displayLED light emitting diodeLph liters per hourLpm liters per minuteLOP low oil pressureLP liquefied petroleumLPG liquefied petroleum gasLS left sideLwa sound power level, A weightedLWL low water levelLWT low water temperaturem meter, milli (1/1000)M mega (106 when used with SI

units), malem3 cubic meterm3/hr. cubic meters per hourm3/min. cubic meters per minutemA milliampereman. manualmax. maximumMB megabyte (220 bytes)MCCB molded-case circuit breakerMCM one thousand circular milsmeggar megohmmeterMHz megahertzmi. milemil one one-thousandth of an inchmin. minimum, minutemisc. miscellaneousMJ megajoulemJ millijoulemm millimetermOhm, mmilliohmMOhm, MmegohmMOV metal oxide varistorMPa megapascalmpg miles per gallonmph miles per hourMS military standardms millisecondm/sec. meters per secondmtg. mountingMTU Motoren-und Turbinen-UnionMW megawattmW milliwattF microfaradN, norm. normal (power source)NA not available, not applicablenat. gas natural gasNBS National Bureau of Standards

NC normally closedNEC National Electrical CodeNEMA National Electrical

Manufacturers AssociationNFPA National Fire Protection

AssociationNm newton meterNO normally openno., nos. number, numbersNPS National Pipe, StraightNPSC National Pipe, Straight-couplingNPT National Standard taper pipe

thread per general useNPTF National Pipe, Taper-FineNR not required, normal relayns nanosecondOC overcrankOD outside diameterOEM original equipment

manufacturerOF overfrequencyopt. option, optionalOS oversize, overspeedOSHA Occupational Safety and Health

AdministrationOV overvoltageoz. ouncep., pp. page, pagesPC personal computerPCB printed circuit boardpF picofaradPF power factorph., phasePHC Phillipsr head Crimptiter

(screw)PHH Phillipsr hex head (screw)PHM pan head machine (screw)PLC programmable logic controlPMG permanent magnet generatorpot potentiometer, potentialppm parts per millionPROM programmable read-only

memorypsi pounds per square inchpsig pounds per square inch gaugept. pintPTC positive temperature coefficientPTO power takeoffPVC polyvinyl chlorideqt. quart, quartsqty. quantityR replacement (emergency)

power sourcerad. radiator, radiusRAM random access memoryRBUS RS-485 proprietary

communicationsRDO relay driver outputref. referencerem. remoteRes/Coml Residential/CommercialRFI radio frequency interferenceRH round headRHM round head machine (screw)rly. relayrms root mean squarernd. roundRO read onlyROM read only memoryrot. rotate, rotatingrpm revolutions per minuteRS right sideRTDs Resistance Temperature

Detectors

RTU remote terminal unitRTV room temperature vulcanizationRW read/writeSAE Society of Automotive

Engineersscfm standard cubic feet per minuteSCR silicon controlled rectifiers, sec. secondSI Systeme international d’unites,

International System of UnitsSI/EO side in/end outsil. silencerSMTP simple mail transfer protocolSN serial numberSNMP simple network management

protocolSPDT single-pole, double-throwSPST single-pole, single-throwspec specificationspecs specification(s)sq. squaresq. cm square centimetersq. in. square inchSMS short message serviceSS stainless steelstd. standardstl. steeltach. tachometerTB terminal blockTCP transmission control protocolTD time delayTDC top dead centerTDEC time delay engine cooldownTDEN time delay emergency to

normalTDES time delay engine startTDNE time delay normal to

emergencyTDOE time delay off to emergencyTDON time delay off to normaltemp. temperatureterm. terminalTHD total harmonic distortionTIF telephone influence factortol. toleranceturbo. turbochargertyp. typical (same in multiple

locations)UF underfrequencyUHF ultrahigh frequencyUIF user interfaceUL Underwriter’s Laboratories, Inc.UNC unified coarse thread (was NC)UNF unified fine thread (was NF)univ. universalURL uniform resource locator

(web address)US undersize, underspeedUV ultraviolet, undervoltageV voltVAC volts alternating currentVAR voltampere reactiveVDC volts direct currentVFD vacuum fluorescent displayVGA video graphics adapterVHF very high frequencyW wattWCR withstand and closing ratingw/ withWO write onlyw/o withoutwt. weightxfmr transformer

KOHLER CO. Kohler, Wisconsin 53044Phone 920-457-4441, Fax 920-459-1646

Kohler Power SystemsAsia Pacific Headquarters7 Jurong Pier RoadSingapore 619159Phone (65) 6264-6422, Fax (65) 6264-6455

For the nearest KOHLER authorizedinstallation, service, and sales dealer inthe US and Canada:Call 1-800-544-2444 or visitKOHLERPower.comE 2014 by Kohler Co. All rights reserved.

TP-6928 1/14

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