RESTORETECH SOLUTIONS®

SYSTEM REQUEST

RESTORETECH SOLUTIONS®

PROJECT SPONSOR: Mr. Bill TrumpManagerRestore Tech Solutions

PROJECT TEAM:• Chetana Yogeesh• Alicia Hanibald• Gerrit Stroh

BACKGROUND RestoreTech is a small computer repair

business that has been servicing the Houston area for seven years. It’s customer base is predominantly private citizens. RestoreTech hopes to attract corporate customers and expand the business.

Currently the system is totally manual. Job requests are received by walk in customers who fill in paper request forms. These forms are filed along with receipts from the register.

Business Need This project was initiated to accomplish the

following:

Improve efficiency in day to day operations

Increase sales and profits while reducing costs

Increase the client base, specifically targeting corporate customers

Improve record keeping by use of paperless data storage.

Better position the business to compete in the market

Provide an online presence

Business Requirements

To improve operational efficiency the system should prioritize jobs based on customer type (private or corporate), request date and type of service required. Jobs should be distributed to technicians based on area of specialty.

Using the web customers should be able to place and track service requests and modify customer information

The system should provide Inventory Management by raising automatic re-order notification based on predefined reorder levels

Business RequirementsThe system should:

Allow suppliers to update account information and send notification of promotions and discounts

Generate invoices for customers

Allow for paperless recording keeping

Generate reports to aid in marketing and strategic business planning

Business Requirements

The system should:

Maintain employee information

Generate technicians monthly delivery rate for calculation of yearly bonus

Generate customers’ service request rate to allow for discounts

Allow customers to submit compliments and complaints

BUSINESS VALUE Implementing this system would

minimize the manual processing of service requests

Allow for secure and efficient storage of data.

We expect that RestoreTech® will increase sale by reducing lost sales due to lack of name recognition, out of stock parts, late deliveries because of job overloads and other operational issues.

Business Value - Tangible

$50,000 from new private customers Estimated that increased marketing and web

presence will increase private customer base by 40% $250,000 from Corporate customers

$250,000 from Corporate customers Estimated based on securing 25 annual contracts

of $10,000 each

$25,000 from existing customers Calculated based on lost sales figures (15%) and

expected increase business due to customer satisfaction (5%).

$5,000 in savings retained due to discounts from bulk ordering

Conservative estimate of tangible value include:

INTANGIBLE VALUE Customer Satisfaction due to increased

efficiency and faster deliveries. Name Recognition due to web presence

and customer marketing Employee satisfaction due to better job

assignments and bonus calculation Entrance into new area of market

(service to corporate customers) and opportunity for expansion

Improvement in service delivery spurred by customer compliments and complaints

Issues and Constraints Ability to maximize the full potential

of the system depends on the underlying network infrastructure.

Development of a fully functional e-business is not within the scope of this project but can be a future endeavor.

The system should be ready for testing by march 31st 2009 and fully operational by May 20th 2009.

Proposed budget range: 100,000 – 200,000 dollars.

Thank You