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Presentation by UPPCL: 10 September’2014 Restructured Accelerated Power Development and Reform Program Part A
Presentation by
UPPCL: 10 September’2014
Restructured Accelerated Power Development and Reform
Program Part A
About UPPCL
The creation of Uttar Pradesh Power Corporation Ltd. (UPPCL) on January 14,2000 is the result of power sector reforms and restructuring in UP (India)which is the focal point of the Power Sector, responsible for planning andmanaging the sector through its transmission, distribution and supply ofelectricity.
UPPCL is having 5 Discom (s) in Uttar Pradesh.
1. Purvanchal Vidyut Vitran Nigam Ltd.
2. Paschimanchal Vidyut Vitran Nigam Ltd.
3. Dakshinanchal Vidyut Vitran Nigam Ltd.
4. Madhyanchal Vidyut Vitran Nigam Ltd.
5. KESCo(Kanpur Electricity Corporation)
UPSEB NPCL
KESCO UPJVUNL UPRVUNL UPPCL
DVVNL PuVVNLPVVNL
UPPTCL
MVVNL
1993
1st Transfer Scheme , Year 2000
2nd Transfer Scheme, Year 2003
3rd Transfer Scheme ,Year 2006Covered under RAPDRP Project
About UPPCL-A brief History
Capacity Augmentation & Strengthening of the system
GenerationSource 2014-15 2015-16 2016-17 Total
State Sector(In MW) 1000 - - 1000
Combined (In MW)- - 916
916
Central Sector(In MW)623 182 250
1055
Private Sector(In MW)1430 1794 660 3884
Case -1 Bidding(In MW) - - 21752175
Total(In MW)3053 1976 4001 9030
Transmission
Capacity Augmentation & Strengthening of the system
Sr. No DescriptionPresent Count
2014-15 2015-16 2016-17
1765 KV Substation 1 3 4 5
765 KV Capacity 2000 5500 11000 14000
2400 KV Substation 14 21 29 35
400 KV Capacity 9195 13620 22950 28950
3220 KV Substation 75 89 106 116
220 KV Capacity 8183 9358 10848 11690
4132 KV Substation 286 318 350 400
132 KV Capacity 29003 32363 35723 40523
Distribution
Capacity Augmentation & Strengthening of the system
Sr. No. Description MVVNL PVVNL PuVVNL DVVNL Total
Requirement of 33/11 KV New Substation
Numbers 214 328 148 153 843
Capacity(KVA) 1515 3335 1100 1224 7174
Augmentation of Present 33/11 KV substation
Numbers 181 267 300 484 1233
Capacity(KVA) 758 1410 1393 1085 4646
Revenue figures of UPPCL throughout the years
Sr. No. Year Energy Receipt (MU) Realization(In Cr.)Realization
Rate(Rs/Unit)
1 2011-12 67313.6 14404 2.14
2 2012-13 70457.2 17091.2 2.43
3 2013-14 75479.7 21995.8 2.91
• Revenue of FY 2013-14 increased by 28% vis-à-vis FY 2012-13whereas Energy Receipt for FY 2013-14 increased by 7.12% vis-à-visFY 2013-12
Objective
To make UPPCL/Discoms as one of the best managed utilities in power sector
and to provide access to electricity to everyone in the State.
Consumer Satisfaction and Consumer Empowerment
Loss Reduction
Business Process Improvement
UP-RAPDRP –At a Glance
No of towns -168
No of Discoms-4
No of Consumers-5251457
HT Line covered-17012
LT Line covered-31239.3
No. of 11kV Substation-811
No of 11 KV feeder-3880
No of Distribution Transformer-68200
UP-RAPDRP –At a Glance
Eligible towns
Earlier Sanctioned Cost
Towns (Rs. Cr)
Additional Sanction Cost (Rs. Cr)
Revised Sanctioned Cost (Rs. Cr)
Part-A (IT) 168 650.68 124.42 775.10
ITC : Infosys (Mar. 2009)
ITIA : HCL Technologies (Feb. 2010)
SDC : NDPL (May. 2010)
SIA : Siemens Limited
TPIEA-EA : WAPCOS (Nov. 2010)
DC/DR : Lucknow/Noida
Pilot Towns : Lucknow, Meerut, Aligarh, Varanasi
Ring Fencing : 168/168Towns verified by TPIEA-EA.
Baseline AT&C : 168 towns accepted
Consumer Profile for RAPDRP Project
84%
15%0%0%0%1%0%0%0%0%0%0%0%0%
Categorywise consumers%
Domestic
Non-Domestic
Public Lamps
Public Institutions
Small Power for Private Tubewells
Small Power for PTW
Public Water Works
State Tube Wells
Temporary Supply
Departmental Consumer
HT Consumers
Large and Heavy Power
Railways
Sr. No Category Type No.
1 Domestic 4391304
2 Non-Domestic 772434
3 Public Lamps 29
4 Public Institutions 16933
5Small Power for Private
Tube wells 4945
6 Small Power for PTW 60298
7 Public Water Works 854
8 State Tube Wells 4
9 Temporary Supply 0
10 Departmental Consumer 66
11 HT Consumers 1340
12 Large and Heavy Power 3248
13 Railways 1
14 Lift Irrigation works 1
Grand Total 5251457
Scale of operation
Total Consumers : 63 Lakh
SBM Extracts for 100% Spot Billing : ~52 Lakh
Upload of SBM Bills : ~1.8 to 2 Lac on Daily basis
Online Counter Payments : ~1.25 to 1.5 Lakh on Daily basis
Revenue Collection : Rs. 750+ Cr. (Monthly)
Revenue Collection through Web Portal : Rs. 47Cr.(Monthly)
Modem/MRI Based Billing : ~8K
Customers Total ~5500 Users out which ~1500 are Concurrent Users during the Business Hours.
Field Infrastructure Roll at ~2100 Sites across the State.
Scale of operation being enormous , Uttar Pradesh has unique set of challenges and complications incomparable to other states.
Improvement in Revenue figures post RAPDRP Implementation
0.00
100.00
200.00
300.00
400.00
500.00
600.00
700.00
800.00
Reve
nu
e(C
r)
Revenue from UP-RAPDRP System
Aug-14 Jul-14 Jun-14 May-14 Apr-14 Mar-14
Initiatives by UPPCL/Discoms
To achieve the objective of UPPCL, different initiatives were taken by organisation post establishment of RAPDRP platform, some of the key initiatives are given below:
– Vidyut Chori Roko Abhiyan (VICRA)
– Web Portal based services
– SMS services
– 72 hours transformers replacement
– Best Practices in GIS , MDAS and Network management
– Immediate future plans
Vidyut Chori Roko Abhiyan (VICRA)
Part A
– Relaxation of BL form in New Connection process– Target of 25 lakh New Connection– Load Enhancement & theft control
Outcome :
VICRA with the support of Govt. Administration has been a grand success. A total no. of 23.95 lacs New
Service Connection (NSC) have been added and we are very near to achieving the target of 25 lacs New
Service Connection by the end of Aug 14
DISCOM
New Service ConnectionExpected
revenue (Rs.
Lacs)
Load enhancement
TargetAchievement
in Nos.in % Nos. Load
Expected
revenue * Rs.
in Lacs
PVVNL 359934 211014 58.63% 3515 23390 45247 384
MVVNL 871616 736567 84.51% 9403 54001 70460 613
DVVNL 496491 525838 105.91% 8597 41673 58107 494
PuVVNL 744300 900409 120.97% 13317 39320 67792 772
KESCO 23246 21750 93.56% 423 4262 6883 72
TOTAL 2495586 2395578 95.99% 35262 162646 248740 2335
VICRA Part B
Part B
– Each Sub Division Officer assigned with 2 feeders ( High Loss )
– Target is to bring the losses up to 15 % in these feeders
Methodology :
– To Fix/Replace all the Modems & DCUs
– To Identify the Unidentified/Unmetered/Unledgerised consumers
– Migrate these consumers into the billing database
– Update the GIS
– Check Load and Meter condition of all Identified consumers
– Load enhancement wherever required
– Replacement of Meters where meters are faulty.
– Permanent Disconnection to untraceable/non existing consumers
VICRA Part B…
Name of
DISCOM
No of
Feeder
selected
No. of
consumers in
feeder as per
present GIS
Additional No.
of Consumers
after Survey
TOTAL Direct
Supply
Un
meter
ed
Unledge
rised
Meter
Slow/
Def.
Meter
OKTotal
No % No % No
PVVNL 111 261943 91.90 23078 8.10 285021 914 1434 1838 11518 136609 152313
MVVNL 66 146380 91.71 13227 8.29 159607 531 1330 1203 10306 51763 65133
DVVNL 65 89622 88.84 11261 11.16 100883 275 1127 351 9468 57989 69210
PuVVNL 33 56943 93.14 4194 6.86 61137 400 771 829 2278 19863 24141
KESCO 20 NA NA NA NA NA 600 57 23 1417 -- 2097
Total 295 554888 91.47 51760 8.53 606648 2720 4719 4244 34987 266224 312894
Web Portal for Consumers
To facilitate electricity consumer, Web portal http://www.uppclonline.com/was initiated.
The major facility which were applicable on web portal were
– View and Pay Bills
– Register complaints
– Check their Billing History
– Consumption calculator
– Print Duplicate Bills
– Submit New connection form
UP-RAPDRP Web Portal
Features of Payment Modes
The uniqueness of Payment mode in uppclonline.com is that no charges are levied on consumers who are using online payment options as Banks gateways are directly integrated with the system.
The payment Gateway which are integrated with the RAPDRP system are
– Techprocess Solutions ltd.
– Punjab National Bank
– ICICI Bank
– Axis Bank
The online payment operations is fully secured. With minimal failure rate the total number of successful transactions through web portal since its inception is 20.3 lacs amounting to Rs.455.47 Crores.
Different Mode of Payments
Benefits to Customer
Diversified Payment Options
Long queues
A special day off for bill payment
Only option for payment :
Cash\Cheque
Enabling customer to pay bill for almost all
payment avenues like Credit Card, online
Banking etc.
Customer can pay their bills through collection
Kiosk. Which are available at all key cities like
Varanasi/Noida/Lucknow/Meerut/Aligarh etc.
Be
fore
RA
PD
RP
Aft
er
RA
PD
RP
Online Payment till its Initiation
Total online Registration till date of UPPCL customer across UP is
2,75,790 which is expected to rise exponentially in the coming
months.
Sharing Information about web portal
Many initiatives are takento educate and informconsumers about thebenefits of online webportal through differentmedia like Newspaper ,advertisement via Radio,Flex Boards display acrossthe cities etc.
SMS facility to Consumers
SMS are sent to consumers on various events such as:
– Generation of Bills
– Payment confirmation
– Disconnection Notice
– Scheduled Outages
SMS facility to Consumer
Pull facility was introduced in RAPDRP system so that consumer can extract Bill Information/Supply position/Transformer burnt/Meter faulty information through SMS.
Integrated Customer care system was introduced where an intermediate server was installed where SMS from consumers lands and are directed to customer care center executive. Customer Care executive gather or decimate the information and an SMS is sent to consumer to update him/her. Facility offered by Pull SMS feature
1. Transformer Burnt
2. Supply Position
3. No Meter reading
4. Meter faulty
5. Wrong Bill
SMS Pull Services
Transformer Breakdown Information
Call Center
Gram Pradhan
Automated calls to Gram Pradhan for reporting Transformer Breakdown
ICC System
Dear Customer, We have registered your
complaint of "Transf. Break Down". Your
case ID is MV110220140044. Your
complaint has been forwarded to JE AP
singh, mobile no 9650066788. Thank You
Dear Sir,
Following complaint has been received
Type- Transformer breakdown
Village- XXX
Name- XXXX
Contact no.- 9818000000
Gram Pradhan
Gram PradhanAutomated calls
Real time
response
capture
Consumer
SMS to 5616195
PVVNL TFBD
Call back to consumer/gram pradhan
Complaint registration in System
SMS to JE SMS to consumer
Figures of SMS Facility from its inception
Consumers who are registered
for SMS facility (no.)
SMS which are send to
consumer (no.)
SMS which are delivered to
consumer (no.)
8,10,011 18,75,200 18,40,003
• More and more consumers are registering their mobiles number so as to take advantage of SMS facility offered by UPPCL which is evident from the figures given below
• Monthly target has been set to collect mobile no. of all the electricity consumer.
Discomwise Target for Consumers Mobile Number Collection
DISCOM AUG SEP OCT NOV DEC TOTAL UPTO DEC
PVVNL 285043 320673 213782 213782 213782 1425214
DVVNL 135350 152268 101512 101512 101512 676749
MVVNL 218556 245876 163917 163917 163917 1092782
PuVVNL 161051 181183 120788 120788 120788 805256
TOTAL 800000 900000 600000 600000 600000 4000000
Replacement of Faulty transformers in 72 hours
Due to various reasons Faulty transformer were getting rectified and replaced in more then 72 hours in towns as well as rural areas which were causing huge consumer dissatisfaction, administrative failure and commercial loss to discoms.
To improve the Business process and consumer satisfaction , it was decided to replace all faulty or burnt transformer with 72 hours timeframe. Various initiative were taken to ensure the same:
Mobile trolleys with installed transformers to provide makeshift arrangement for faulty transformers.
500+ mobile vans were engaged for all over UP to ensure that faulty transformers are bought to workshops without any waste of time
SMS facility started for consumer to inform Discom officials about faulty or burnt transformers.
Replacement of Faulty transformers in 72 hours
DiscomTotal Damaged
DT DTs with Replaced in 72 hrs.
DTs Pending
>72 hrs
No. %
PVVNL 4488 4106 91.49 382
MVVNL 3562 3547 99.58 15
DVVNL 2831 2655 93.78 176
PuVVNL 6586 6119 92.91 467
Total 17467 16427 94.05 1040
Deriving benefits of MDAS
With MIS reports of MDAS, Discoms have taken various steps to increase the system reliability of Electrical network like reduction of unbalancing and load augmentation of Distribution Transformer.
Figures of Distribution Transformer which were balanced
Capacity of
Transformer(KVA) 400 250100
No.30 25
61
*Unbalance Full load current is below 10% in the above DTs.
Old Capacity(KVA) New Capacity(KVA) No. of Distribution
Transformer
400 630 8
250 400 36
160 250 88
*Now these DTs are running below 80% of their capacity.
Load unbalancing Screen
Reliable Wide Area Network
With an objective to make wide area network(2000+ end locations) reliable three Bandwidth network providers are engaged
Unreliable network connectivity directly impacts to loss of revenue
To mitigate the Network bandwidth downtime, Backup Network Service provider was introduced in RAPDRP project.
For the first time a unique WAN architecture was built comprising of Primary connectivity at Ethernet port and Backup Network Secondary connectivity at serial port ,operated in failover mode which gives a seamless changeover of Network bandwidth at the time of Primary bandwidth failure and uninterrupted network bandwidth to the end user.
Initiative to Increase the reliability of Network Bandwidth
To manage the upkeep of these 2000 + end locations a team of dedicated resources is deployed to monitor the status of network bandwidth links at 8:00 am each day.
This team monitor and raise the Fault tickets with ITIA ( in case of hardware failure) and NBSP after First level testing of each bandwidth link.
The link status testing is targeted to be completed by 10:00 am so that remedial work on faulty links is started early in the day.
AE(IT) monitor the progress on faulty links
The status of faulty links is reviewed and compiled at UPPCL level by 4:00 PM each day
Immediate future plans
Management consultant
– Tender to be opened on 16 September 2014
Online billing of rural consumers
– Web based billing through VLEs , Pilot towns allotted , Tender to be floated very soon
USSD based billing and collection services
– Consumer can avail bill & payment related services by using Airtel Money , M paisa etc
Group payment
Electronic bill payment and presentment
AMR based billing for all mobile towers
Purchase of more then 500 VPN licenses
THANK YOU
“The greatest difficulty in the world is not for people to accept
New ideas, but to make them forget the old ones!!!”
John M.Kenyo
