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© Copyright 2010 SecureLogix Corporation. All Rights Reserved.
ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of
SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.
Introduction – SecureLogix® ETM® System
• Voice Firewall & Management System• Secures phone lines• Saves money
• Reports/intelligence to help lower costs and increase sales
• Alerts/stops/records restricted calls
• Customer experience?• Call transfer experience? • Unanswered/busy calls?• Long Distance abuse?• Fraud?• Internet over phone lines?• Bomb threats?... etc.
• Who called whom?• When?• How long?• Call transferred? To whom?• Type? (Voice/Fax/Internet)• Threatening caller?
Phone callsPhone calls
StoresHome Office Warehouses
Customers, Employees, Others
• Discovers phone resources not working/needed
• Manages appropriate use of phone resources
• Option to record conversations Note: Store must have approval of Legal to record calls
© Copyright 2010 SecureLogix Corporation. All Rights Reserved.
ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of
SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.
SecureLogix® ETM® SYSTEM
Unified, Network-Based Policy Management
360-Degree UC security. Immediate, 100% Payback.
Enterprise-wide – TDM & VoIP – Vendor independent – Real time
Multiple solutions
VOICE FIREWALL VOICE IPS USAGE MANAGER PERFORMANCE CALL RECORDERNetwork securityService abuseMalicious callsProductivity alerts
Toll fraudSocial engineeringComplianceOperations mgmt.
Reporting & analyticsOptimizationRisk & investigationsProductivity
Network mgmt.Uptime & reliabilityPerformance alertingTroubleshooting
Threatening callsData leakageInvestigationsOps and productivity
Any network evolution
Traditional PBX TDM IPT/VoIP Unified Communications
Analog, T1, PRI, E1, SS7 TDM, H.323, SIP SIP Multi-service SIP(voice, IM, wireless, SM)
Collaboration
ETM® System …a Comprehensive Solution
© Copyright 2010 SecureLogix Corporation. All Rights Reserved.
ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of
SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.
• Network security
• Telecom administration
• Store architecture & planning
• No additional store staffing/admin requirements to achieve savings
Analysis of Store Benefits
Added benefits for Corporate
Opportunity Areas of Savings• Bomb Threat Deterrence / Investigation
• Voice Fraud
• Worker Productivity Loss Due to Phone Abuse
• Inbound Unanswered Calls
• Store Staffing Recommendations
• Recorded Customer Calls Sampling
• Record Harassing/Threatening Calls
• Long Distance Service Abuse
• Directory Assistance & Connection Fees
• Calls to Home Office – Tie Line Savings
• Internet Use Over Phone Lines
• 911 Emergency Calls
• Identify/Troubleshoot Telecom Issues
Annual benefits per store $20,647
1st yr investment per store $6,000
Later yr investment per store $1,450
© Copyright 2010 SecureLogix Corporation. All Rights Reserved.
ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of
SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.
Voice Managed Service
SecureLogix provides services leveraging ETM® System®• Save money• Enhance business operations• Increase visibility for better decision making• Reduce risk• Secure and monitor network for security threats• Optimize resources and service use• Provide business intelligence
© Copyright 2010 SecureLogix Corporation. All Rights Reserved.
ETM, We See Your Voice, SecureLogix, SecureLogix Corporation, the SecureLogix Emblem and the SecureLogix Diamond Emblem are trademarks and/or service marks or registered trademarks and/or service marks of
SecureLogix Corporation in the U.S.A. and other countries. All other trademarks mentioned herein are believed to be trademarks of their respective owners.
Voice Managed Service Findings
• Cost savings• Long distance• International• Directory assistance• Employee productivity• Call accounting
• Significant voice network security threats exist in the store• Inbound/Outbound modem traffic• Internet Service Provider (ISP) traffic• 911 emergency calls• Bomb threats/harassing calls
• Increased visibility• Busy/unanswered calls• Unused/inoperable circuits• Troubleshooting and performance monitoring• Trunk planning and resource utilization (conversion to digital/SIP)