| 1 | 16. März 2012

Tour operators Travel agencies Hotels

REWE Touristic Group

| 2 | 16. März 2012

German Travel Association (DRV) & REWE-GROUP

Implementation of

The Code of Conduct for the protection of

children from sexual exploitation in travel

and tourism

Andreas Müseler, REWE GROUP Touristik

Chairman DRV Committee on Sustainability

Structure

DRV:

• Signing the Code of Coduct in 2001

• Implementation of the Code / activities of DRV„s working

group / destination workshops

• Trinational campaign

• The Code: Board of Directors

REWE:

• Trainings in the company and hotels in destiantions

• Distribution of powers

• Design and implementation of hotel contracts

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DRV: Signatory of The Code since 2001

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Diese

DRV signed the

Code of Conduct for

the protection of

children from

sexual exploitation in travel and tourism in 2001

for the members of the German Travel Association

Implementation of the Code by a DRV

working group

Members: tour operators, business travel

agencency chain, NGOs and the German police

DRV‘s working group activities

Sensitization and information of tour operators,

travel agencies and customers

Flyer „Kleine Seelen“ in travel agencies, travel

documents, at airports, in hotel lobbies / rooms /

showbooks

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Diese

Flyer containing information on

• Child Sex Tourism,

• German reporting address

stopp-missbrauch@bka.de and

• contact details of partners

Source: DRV / ECPAT Germany / German Police / The Code , 2011

Destination workshops by DRV & partners

Training, sensitization and information of hotel staff

& hotel management, local tourism agencies

and local authorities & ministries

German participants: DRV, tour operators, ECPAT

Germany, German federal police, German

embassy, (GTZ)

Awareness building, information and

training how to handle situations of

(potential) CST in hotels, agencies and other

touristic places

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Destination workshops by DRV & partners

• Bangkok, Thailand

(2003)

• Pattaya, Thailand

(2004)

• Dominican Republic

(2006)

• Phuket, Thailand

(2008)

• Kenya (2009)

• Sri Lanka (October

2012)

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Workshop in Phuket (2008)

Source: GTZ, 2008

Trinational campaign

Austria, Germany and Switzerland: Federal

ministries, industy and NGOs working together

Goal: Sensitization and information of customers

and general public

Conferences, video conferences

Press conferences in Sep. / Nov. 2010

Spot Witness

Reporting address in Germany: stopp-

missbrauch@bka.de

Plan: Common website of the countries involved

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DRV: Member Board of Directors / The Code

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General Manager and

the Board of Directors

at the Annual General

Meeting of The Code

(3 members missing)

March 10, 2012

Berlin, Germany

Source: DRV, 2012

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The Code of Conduct and its implementation intothe REWE Touristic Group

The six criteria of the Code of Conduct

1. To establish an ethical policy regarding commercial sexual

exploitation of children.

2. To train the personnel in the country of origin and travel

destinations.

3. To introduce a clause in contracts with suppliers, stating a

common repudiation of commercial sexual exploitation of

children.

4. To provide information to travellers by means of catalogues,

brochures, in-flight films, ticket-slips, home pages, etc.

5. To provide information to local "key persons" at the

destinations.

6. To report annually.

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Implementation of the criteria intothe REWE Touristic Group

2. To train the personnel in the country of origin

and travel destinations

• Active participation in the DRV destination trainings

(e.g. Dominican Republic) in cooperation with the GTZ and

the local authorities

• Organizer and host of the “ECPAT Train-the-trainer” inhouse

seminars to qualify employees in the companies‟

headquarters Cologne and Frankfurt

• Supply training for the REWE Touristic apprentices

• Provision of information for employees via Intranet

• Training of destination managers and tourguides

• Presentation of the topic on trade fairs and on various

companies‟ events

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Implementation of the criteria intothe REWE Touristic Group

3. To introduce a clause in contracts with

suppliers, stating a common repudiation of

commercial sexual exploitation of children

Clause in all hotel contracts of the REWE Touristic Group:

“The tour operator shall be entitled to terminate the

agreement with the hotel manager if it becomes known to

the operator that the hotel manager supports or tolerates

criminal actions such as sexual exploitation of children.”

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Implementation of the criteria intothe REWE Touristic Group

4. To provide information to travellers by means of

catalogues, brochures, in-flight films, ticket-

slips, home pages, etc.

• Communication of commitment in catalogues: under “Important

information” in the general price section

• Information on the company‟s website: own section under

“Environment and social matters”

• Distribution of the flyer “Kleine Seelen, Große Gefahr” (small

souls, great danger) through inclusion in the information folders

in the hotels

• Distribution of the flyer during the welcome cocktails by tour

guides

• Discussion of the topic in guest brochures to clarify the position

of the REWE Touristic Group in this topic

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Implementation of the criteria intothe REWE Touristic Group

5. To provide information to local "key persons" at

the destinations

• Constant meetings and training of the chief tour guides

in the different destinations

• Provision of a “distance learning course” for tour operator

employees

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New activities 2012

Establishing trainings for the staff of

REWE Touristic Hotels:

• Club Calimera

• LTI

• PrimaSol

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Idea

• Hotels are significant locations, where child

abuse may happen

• All members of the staff can get involved in

incidents in various ways

• A clear company policy is of crucial importance

• All staff members need to be aware of the

companies policy and need to know exactly how

to react

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Stepped approach

1. „Train the trainer“ –

full day seminar for all

employees on management level,

especially for those in charge of staff

2. Production and distribution of materials

to enable the managers to train their staff

on the issue of child protection

3. Provide all staff with written materials on the company„s

policy and the instructions on how to act in different

situations (in their local language)

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Management training: Content

• Introduction into the issue of child protection

• Introduction of the child protection code and the

organization

• Introduction of ECPAT

• Importance for REWE Touristic Group

• Collection of the participant„s perception on the

issue of child abuse in tourism in their

destination

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Training sessions

1. Child rights and child sex tourism (CST)

2. CST: WHERE, WHO AND HOW

3. The legal framework

4. CST and the unique position of the tourism

professionals

5. Development and enforcement of child

protection within our hotels

6. What to look out for

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Methods

• Presentations

• Interactive parts

• Discussions

• Working groups on different topics

• Role plays + simulations

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Project plan:

• February 2012: Egypt

• March 2012: Turkey

• Further trainings

in 2012: Tunesia

Bulgaria

Spain

Greece

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