RFP for Procurement of Mobile Device Management (MDM) Solution for ITE&C Department, GoAP
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Proprietary & Confidential
No part of this document can be reproduced in any form or by any means, disclosed or distributed to any person without the prior consent of APTS except to the extent required for submitting bid and no more.
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News paper advertisement ____________________________________________________ 5
Section A _________________________________________________________________ 6
A.1. The solution, service or material required: _____________________________________ 6
A.2. Scope of incidental services: _________________________________________________ 7
Tank Bund Road, Hyderabad- 500 063, India. Phones: (40) 23224289; (40) 23223865; Fax: (40) 23227458
Tender Call Notice for Procurement of Mobile Device Management Solution &Anti-Virus for Tablet PCs to
ITE&C Department, GoAP, Hyderabad
A.1. The solution, service or material required:
The Service Provider/ Vendor shall provide a detailed proposal for (including but not limited to) supply, installation, maintenance and training on Mobile Device Management Solution for AP Government. Government of Andhra Pradesh is currently looking to procure Mobile Device Management Solution to enable mobility. The MDM Solution is primarily used for monitoring, maintaining, advance remote control, data security of tablets/ mobile devices, etc. GoAP intends to expand its digital mobility initiative, and is preparing to enable mobile applications and file sharing/ control over these tablets/ mobiles devices.
GoAP seeks to implement a Mobile Device Management (MDM) Solution which provides the following:
a. Supports all main stream tablet based mobile devices b. Provides over-the-air device management and application management
capabilities. c. Provide a secure Application delivery to mobile devices, the applications can be
Mobile (Android)/ Windows Apps d. Should be able to take remote control of the device or manage devices remotely.
The MDM Solution should be able to support multi-platform including android, ios and windows
The solution should be able to integrate with GoAP current infrastructure architecture and security framework.
On behalf of ITE&C Department, GoAP, Hyderabad, APTS invites the bids from the interested parties for the supply of the following. Schedule-I Indicative Qty. UOM D.1.1. Mobile Device Management Solution 75,000 Devices Schedule-II D.1.2. Anti-Virus for Tablet PCs 75,000 Nos.
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The detailed technical specifications of the items to be supplied are mentioned in Section–D. Quantities mentioned above are indicative only for evaluating the L1 bidder. Ordering
quantities will be based on the actual requirements. Successful bidder has to sign the agreement on rate contract basis valid for a period of One year. Based on actual requirements received from the user departments, orders will be placed during the rate contract period.
A.2. Scope of incidental services: Furnishing of a detailed operations and maintenance manual for each appropriate unit of the supplied goods.
A.3. Warranty &Maintenance: Successful bidder to supply, install, configure, train and provide onsite supporting services including updates & upgrades for a period of one year free of cost. For 2nd and 3rd Years support cost to be quoted separately in the commercial bid.
A.4. Delivery and Installation period: Schedule-I: Successful bidder has to supply and install the software within four weeks and to configure and train the staff within 8 weeks from the date of signing of the contract. Software on devices is to be installed at State Head Quarters and District Head Quarters. Schedule-II: Successful bidder has to supply and install the Anti-Virus Solution software within four weeks and to configure and train the staff within 8 weeks from the date of signing of the contract. Software on devices is to be installed on tablet PCs across the state
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Section B - Pre-Qualification Criteria Schedule-I (MDM Solution)
The selection of service provider will be from Open Competitive Bidding (OCB). This invitation of tender is open to all those who are eligible to do business in India under relevant Indian laws as in force at the time of bidding and who fulfill the eligibility criteria mentioned in this document. The pre-qualification criteria for the participating bidders are as given below:
B.1 Company Registration Details:
1. The bidder should be a manufacturer/ authorized representative of a manufacturer/
whole sale dealer. Also registered with the Service Tax authorities and must have
completed 3 years of existence as on Bid calling date. The relevant documents are to
be enclosed.
2. If the Bidder is not the OEM, The Manufacturer’s Authorization Form specific to this
tender should be submitted as per the Annexure-III.
B.2 Turnover Details
a. The bidder should have a minimum average turnover of Rs.10 crore in IT/ ITES activities
during last three financial years i.e., 2012-13, 2013-14 & 2014-2015. Statutory Auditors
certificate stating the Annual Turnover for all the above stated three financial years or
extracts of the balance sheet showing the breakup of turnover from above activities.
B.3 Past Experience of Bidder
a. The bidder or OEM should have expertise in IT & IT related services and executed
cumulative supply, delivery, installation and commissioning of Mobile Device
Management Solution for minimum 1,00,000 MDM licenses across the globe during last 3
financial years i.e. 2012-13, 2013-14 and 2014-15. The Work Order Copies and work
completion certificate from the client to be submitted claiming expertise in the above
areas.
b. The bidder or OEM should have expertise in executing one single Order for supply,
delivery, installation and commissioning of Mobile Device Management Solution with
10,000 MDM licenses anywhere in the globe in the last 3 financial years i.e. 2012-13,
2013-14 and 2014-15. The Work Order Copies and work completion certificate from the
client to be submitted claiming experience.
B.4 Certifications: a. The bidder should have a valid ISO 9001:2008 certification as on bid calling date.
The bidder should submit a copy of the certificate.
B.5 Non-Black Listing a. The bidder shall not have been black listed by any State Government, Central
Government or any other Public Sector undertaking or a Corporation or any other
Autonomous Organization of Central or State Government as on bid calling date.
in the Format P7
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B.6 Service/ Support Centers
a. The OEM should have minimum one Service Centre in India with 5 Trained/ Certified support personnel should be enclosed in Form P-4.
b. The Bidder should have minimum one Service Centre in Hyderabad or anywhere in A.P as on bid calling date with minimum 3 Certified engineers on Proposed MDM Solution. Details of the service centres or service personnel should be enclosed in Form P-4.
c. In the event the Bidder is not having service centre in Hyderabad or anywhere in A.P as on bid calling date, the bidder has to submit an under taking to open the service centre within 15 days from the date of Notification of Award
Note:
1. Bidders are advised to study this RFP document carefully before submitting their
proposals in response to this RFP Notice. Submission of a proposal in response to
this notice shall be deemed to have been done after careful study and examination of
this document with full understanding of its terms, conditions and implications. This
RFP document is not transferable.
2. Proposals of bidders who do not conform to above PQ criteria will not be
considered for further evaluation and shall be summarily rejected without any
separate notice or assigning any reason whatsoever.
3. APTS/ ITE&C Department reserves the right in not considering the bid of a bidder,
if such bidder/consortium member was a previous supplier and had a past bad track
record or their earlier performance was unsatisfactory on any count.
Schedule-II (Anti-Virus for Tablet PCs) The selection of service provider will be from Open Competitive Bidding (OCB). This invitation of tender is open to all those who are eligible to do business in India under relevant Indian laws as in force at the time of bidding and who fulfill the eligibility criteria mentioned in this document. The Pre-Qualification criteria for the participating bidders are as given below:
B.1 Company Registration Details:
a. The bidder should be a manufacturer/ authorized representative of a manufacturer/ whole
sale dealer. Also registered with the Service Tax authorities and must have completed 3
years of existence as on Bid calling date. The relevant documents are to be enclosed.
b. If the Bidder is not the OEM, The Manufacturer’s Authorization Form specific to this
tender should be submitted as per the Annexure-III.
B.2 Turnover Details
a. The bidder should have a minimum average turnover of Rs.10 crore in IT/ ITES activities
during last three financial years i.e., 2012-13, 2013-14 & 2014-2015. Statutory Auditors
certificate stating the Annual Turnover for all the above stated three financial years or
extracts of the balance sheet showing the breakup of turnover from above activities.
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B.3 Past Experience of Bidder
a. The bidder or OEM should have expertise in IT & IT related services and executed
cumulative supply, delivery, installation and commissioning of Anti-Virus Solution for
minimum 1,00,000 licenses across the globe in Client-Server Model during last 3 financial
years i.e. 2012-13, 2013-14 and 2014-15. The Work Order Copies and work completion
certificate from the client to be submitted claiming experience.
b. The bidder or OEM should have expertise in executing one single Orderfor supply,
delivery, installation and commissioning of Anti-Virus Solution for 10,000 licenses in
Client-Server Model anywhere in India (the globe) in the last 3 financial years i.e. 2012-
13, 2013-14 and 2014-15. The Work Order Copies and work completion certificate from
the client to be submitted claiming experience.
B.4 Certifications: a. The OEM (bidder) should have a valid ISO 9001:2008 certification as on bid
calling date. The bidder should submit a copy of the certificate.
B.5 Non-Black Listing a. The bidder shall not have been black listed by any State Government, Central
Government or any other Public Sector undertaking or a Corporation or any other
Autonomous Organization of Central or State Government as on bid calling date.
in the Format P7
B.6 Service/ Support Centers
a. The OEM / bidder should have minimum one Service Centre in India with 5 Trained/ Certified support personnel should be enclosed in Form P-4.
b. In the event the Bidder is not having service center in Hyderabad or anywhere in A.P as on bid calling date, the bidder has to submit an under taking to open the service center within 15 days from the date of Notification of Award
Note:
1. Bidders are advised to study this RFP document carefully before submitting their
proposals in response to this RFP Notice. Submission of a proposal in response to this
notice shall be deemed to have been done after careful study and examination of this
document with full understanding of its terms, conditions and implications. This RFP
document is not transferable.
2. Proposals of bidders who do not conform to above PQ criteria will not be considered
for further evaluation and shall be summarily rejected without any separate notice or
assigning any reason whatsoever.
3. APTS/ ITE&C Department reserves the right in not considering the bid of a bidder, if
such bidder/ consortium member was a previous supplier and had a past bad track
record or their earlier performance was unsatisfactory on any count.
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Section C -Statement of Important Limits/ Procedure Values Related to Bid S.No Item Description
1. Bid Security (EMD) 1.MDM Solution: Rs.2,50,000/- (Rupees Two Lakh Fifty Thousand only) as DD or BG. 2.Anti-Virus Solution: Rs.2,00,000/- (Rupees Two Lakh only) as DD or BG. Date on DD should be later date than the date of issue of Pre-Bid minutes. Bank Guarantees (Nationalized/Scheduled) that are issued by Hyderabad Branches only will be accepted. BG Validity should be up to 15.12.2015.
2. Bid Validity Period 90 days from the date of opening of bid.
3. Bid Security Validity Period
Should be valid up to 15.12.2015.
4. Implementation Period As per the RFP 5. Implementation cum
Performance Guarantee Value (in Rupees.)
10% of the Contract Value.
6. Implementation cum Performance Guarantee validity period
90 days beyond contract period
7. Period for submission of Implementation cum Performance Guarantee
Within 10 days of receipt of letter of notification of award.
8. Period for signing contract
Within 10 days from the date of receipt of letter of notification of award.
9. O&M Period 1. MDM Solution: The MDM Solution shall be under O&M for a period of 1 year from date of Go-Live. 2. Anti-Virus: The Anti-Virus Solution shall be under O&M for a period of 1 year from the date of installation.
11. Warranty 1. MDM Solution: 1 year warranty period from the date of Go-Live.
3. Anti-Virus: 1 year warranty period from the date of installation
12. Payment terms for Schedule-I
On delivery, installation of MDM portal, imparting training to TOTs.
50% of the central software component at server side
On delivery, installation of agent/client
30% of the central software component at server side on achieving 80% installation of agent/client software.
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software 80% of agent/ client software on pro rata basis.
After 30 days satisfactory performance from the date of Go-Live and certified by ITE&C Dept.
Remaining 20% of the contract value
AMC/ Subscription
On Quarterly on certification by ITE&C department.
13. Payment terms for Schedule-II
On delivery, installation of Anti-Virus Server and /client software
90% of the central software component at server side
After 30 days satisfactory performance from the date of installation.
Remaining 10% of the contract value
AMC/ Subscription
On Quarterly on certification by ITE&C department.
14. LD for late deliveries/ installations
LD for late deliveries/ Installations: 1% of the late delivered or deemed late delivered/installations for One week or part thereof, 1.5% for Two weeks or part thereof, 2% for Three weeks or part thereof, 2.5% for 4 weeks or part thereof and so on.
15. Maximum LD for late deliveries/ installation
Maximum LD for late deliveries/installations: 10% on the Total value of licenses for that location/site for late delivery/installation or deemed late delivered/installed licenses
16. Penalty for failure to close the service calls
A penalty of Rs.25/- per calls not closed within 2 working days. A penalty of Rs.30/- for each day for each calls not closed after 2 working days, in addition to the above penalty
17. Penalty for failure to provide call center services
A penalty of Rs.3,000/- for first two days. A penalty of Rs.3000/- for each day beyond two days in addition to the above penalty. The penalty amount will be deducted from the amounts payable to the bidder by APTS. Once this amount is exhausted, penalty amount will be recovered from the Performance Security. Once the Performance Security also exhausted, the bidder will be required to recoup the Performance Security. If the bidder fails to recoup the Performance Security, the bidder will be debarred from participating in tenders till the time he recoups the Performance Security.
18. Options for the required MDM
If the bidder wants to give option, he may submit it as separate bids along with separate EMD. This will be treated as separate
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Solutions bid for evaluation. 19. Conditional bids Not acceptable and liable for rejection 20. Eligibility Criteria As per Section B 21. Bid submission
Tankbund Road, Hyderabad - 500 063, India. Bidders are requested to submit the bids after issue of minutes of the Pre-Bid meeting duly considering the changes made if any, during the Pre-Bid meeting. Bidders are totally responsible for incorporating/ complying the changes/ amendments issued if any during Pre-Bid meeting in their bid.
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Section D – Scope of the RFP D1. Introduction The State of Andhra Pradesh has to be practically re-imagined and reconstructed in a planned manner, if the hopes and aspirations of its people have to be fulfilled. To fulfill the aspirations of the people, following Vision Statement has been drawn up from the perspective of eGovernance, Electronics and IT:
D2. IT Vision Statement of GoAP “To develop Andhra Pradesh as a knowledge society of global repute, with a focus on enhancing the quality of life of its citizens, through high quality education and health care, increased productivity in agriculture and allied activities, creation of requisite employment potential by promoting electronics and IT industries, and above all, by providing good governance.” Government of AP has prepared a Blueprint for development of IT, Electronics and IT in June 2014. It has also notified a Triad of comprehensive policies on IT, Electronics and Innovation in 2014. GoAP has also designed at a high-level the AP State Enterprise Architecture, which is a holistic effort to use the concepts of e-Governance adopting a Whole-of-Government approach. The Blueprint, the triad of policies and the Enterprise Architecture can be accessed at www.apit.ap.gov.in. These policies and especially the Enterprise Architecture seek to provide a common fabric of IT for achieving efficiency and effectiveness in the implementation of the 7 developmental Missions undertaken by the GoAP. The common theme underpinning all the above policies and frameworks is the need to create pervasive infrastructure across all government departments in the State. To this end, the GoAP has initiated multi-dimensional approach, creating departmental IT infrastructure requirements, procurement, support and supervise through a centralized web based application. The Andhra Pradesh Government is deeply aligned with the National vision of a Digital India and eager to make Andhra Pradesh one of the first states to embrace and deliver this vision to the people of Andhra Pradesh. Therefore Andhra Pradesh is creating IT and IT related infrastructure to the department level so as to spur economic development and to provide Integrated Services to the Government departments. Against the above background, the creation and maintenance of the mobile device (Tablet) based solutions created and deployed at the field for real time capturing of data from the place of work. It is essential to manage the created mobile IT infrastructure is a pre-requisite for any meaningful e-Governance.
D3. Mission Statement With the ever increasing number of basic services getting delivered on digital infrastructure, the creation and its maintenance got importance. In this context the Machine Statement for the Project is: “To create a cost efficient mobile device management solution for effective management of IT infrastructure and its maintenance with high QoS”
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D4. Mobile devices (tablets) with Government
D4.1 Objective of the RFP To provide Andhra Pradesh Government with a MDM Solution and maintain for a period of 1 year with the following primary objectives:-
Provide complete device and application management consisting of :- Policy Enforcement and compliance Security Application Management Document sharing and management Scalability
Provide a secure mechanism for delivery of applications to the various devices across all platforms
Segregation of management capabilities between GoAP and private data across all device platforms through containerization
Active Directory integration Central Management Console Technical Training to 1st line support.
At District Locations/ HO location for 2 days/ 8 hours GoAP to nominate the technical persons/staff for the 1st line technical training
and the schedule for the same will be published after mutual discussion The premises and the infrastructure required for training purpose will be
provided by the GoAP. “The objective of this RFP is to procure Mobile Device Management System With a high hopes on advances in enterprise mobility, to bring innovation and new levels of end user productivity, without exposing confidential data to increasingly frequent cyber attacks and to take full advantage of workforce mobilization and management of the applications & devices including BOYD”
D5. Scope of the RFP
1 Background
The Bidder/ Supplier shall provide a detailed proposal for (including but not limited to) supply, installation, maintenance and training of the Mobility Management Solution for the AP Government. Government of Andhra Pradesh is currently looking to procure Mobile Device Management Solution to enable mobility. The MDM Solution issued primarily for monitoring, maintaining, advance remote control, data security etc. GoAP intends to expand its digital mobility initiative, and is preparing to enable mobile applications and file sharing over these mobiles devices/ tablets.
2 Business Objectives
2.1 The objective of this RFP is to procure and implement a Mobility Device
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Management (MDM) Solution that will allow GoAP to manage over one lakh Tablets/ Mobile devices.
Schedule-I (D.1.1)
D5.1 Functional Requirements The Mobile Device Management (MDM) Solution must provide the following capabilities:
a. Support all mainstream mobile and tablet Operating Systems (OS), which
include iOS, Android, Windows Phone, etc.,. b. Provide over-the-air device management capabilities, which includes device
registration, device configuration, full and selective wipe. c. Provide over-the-air application management capability. The ability to distribute
software (in-house or 3rd party), Maintain/ Update in-house or 3rd party apps. d. The MDM solution must be able to segregate official data from personal data
using a secure container (dual-persona) solution, and provide secure browser capability for accessing GoAP websites.
e. Implement and enforce all GoAP enterprise mobile security practice. Provide device-level and container-level encryption capability to secure data.
f. MDM software shall be able to access the applications through the VPN tunnel created by the application Infrastructure
g. Provide administration and reporting. h. Device Location Available on Map in Console i. Encrypt external/internal storage to achieve advance level of data security. j. The ability to group based actions on devices for granular control and
management (department wise/ geographical): a. Wi-Fi only devices b. Bluetooth c. Camera d. USB e. Tethering f. GPS g. Support role based access h. Data usage on roaming.
k. Not allow - Disable/ removal/ un-enrolment from MDM Agent l. Monitoring device information such as status, location, battery life, memory m. Remote management of devices -
a. lock managed device b. perform data wipe on device c. request debug log on device
n. Send Messages to Individual or Grouped Devices o. Comprehensive application management (Public/ Internal/ purchased) across
mobile device platforms p. Ability to raise alerts about practice violation q. Architecture that is scalable and network-agnostic for large deployments r. Remote installation of application updates/ Patches/ Fixes across platforms s. The ability to push an app to a device without user intervention on said device
(Entering a password or accepting an install). t. Provide self-support portal that allows the Administrator to register, de-
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register, locate, wipe and lock device. a. Provide analytics and capturing events b. Provide reporting feature for IT administrators. c. Able to communicate SMS to OEM on hardware device failure & log.
u. Interface to call center service: The bidder should arrange for a call center to register and book the tickets for all calls received on MDM Solution on the MDM portal. The call center shall operate in 2 shifts.
v. Call center shall be operational from the date on commissioning of the server side installation and go-live. 1st shift 7.00am to 3.00pm and 2nd shift 2.00pm to 9.00 PM
w. Licenses shall be concurrent user model.
D6. Technical Requirements
a. The Bidder shall propose on-premises solution. The Vendor is expected to explain in details on how the proposed solution integrates with existing GoAP systems/ infrastructure and how it brings value to GOAP.
b. The system shall be able to meet the specific availability and performance
requirements as well as be able to scale for future expansion.
c. The Bidder shall propose required Infrastructure(HW, Storage, SW, Network), Bandwidth, Access controls for the on-premises solution. The Vendor is expected to install, configure the Portal
D7. MIS requirements a. Report on device information such as status, location, battery life, memory in-
total/ groups/ specific device through a drill down. b. Geographical distribution of active/ passive device information such as status,
location in-total/ groups/ specific device through a drill down. c. Bandwidth utilization report - total/groups/specific device through a drill down. d. Analytics on usage patterns
D8. Project delivery Requirements D8.1 The expected project delivery
Delivery and installation of the portal - 4 weeks from the date of Contract signing Training – to ToTs at Hyderabad for 100 participants --- 4 weeks from the date of
Contract signing. Installation of client/ agent on the devices - 8 weeks from the date of Contract
signing. The bidder shall give detailed plan of Installation with technical resources for about 75,000+ devices spread across department at State/ District/ Mandal level.
.
D9. Commercial Requirements Annual subscription
a. MDM license configurable (for concurrent users) to unlimited mobile devices.
b. Cost per client/ agent per year
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c. Cost for annual upgrades for 2 years beyond warranty period. d. Updates (shall be free of cost) during the warranty period.
Schedule-II (D.1.2)
D10. Anti-Virus requirements: Anti-Virus software shall protect the Tablet PCs from all the viruses in the system and
upcoming viruses. Anti-Virus software shall have the features of auto-update, real-time
protection and detection and removal of viruses, Trojan Horses, worms, spyware, adware,
Bandwidth Management, blocking online threats, backup, Anti-Theft, scanning of
instant messengers for suspicious links, attachments and other related links to protect
from cybercrime.
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Section E – Bid Process E.1. Bidding Procedure:
Offers should be made in three parts namely, “Pre-qualification Bid”, “Technical Bid” and “Financial Bid” and in the format given in bid document. Each offer should be placed in a separate envelop super scribed “Pre-Qualification Bid”, “Technical Bid” and “Financial Bid”, as the case may be, followed by the title mentioned above against “Tender Call”. Bid for Schedule-I & Schedule-II shall be submitted separately and APTS will process them separately.
1.) EMD details should be given in the “Pre-Qualification Bid”. 2.) Tenders will be accepted only from those who have purchased the Bid Document. 3.) All correspondence should be with APTS contact person. 4.) A complete set of bidding documents may be purchased by interested bidders from
the APTS contact person upon payment of the bid document price which is non-refundable. Payment of bid document price should be by demand draft/ cashier’s cheque or certified cheque drawn in favour of “The Managing Director, Andhra Pradesh Technology Services Ltd.” and payable at Hyderabad (India) not later than 1hour before bid closing date & time.
E.2. Pre-Qualification Bid: It shall include the following information about the firm and/ or its proposal.
1. General information on the bidder’s company in Form P-1 2. Turn over details in relevant field in Form P-2 3. List of major customers in support of turnover in Form P-3 4. Details of service centers in AP in Form P-4 5. Certificates like ISO, Microsoft etc. in Form P-5 (Bidder’s format) 6. Manufacturer’s Authorization Form (MAF) to participate in bidding process apart
from such other documents like authorization certificate for dealing in the products for which bid is submitted.(However this will not apply to Manufacturers) in Form P-6 ( Bidder’s format)
E.3. Technical Bid: 1.Deviation(s) to technical/ functional specifications, if any in Form T-1 2. Approach & Methodology Form T-2 3.Check list in Form T-3 4. Detailed technical documentation, reference to various industry standards to which the
products/ services included in vendor’s offer conform, and literature concerning the proposed solution in Form T-4 (Bidder’s format)
5. Other information, if any required in the bid document in Form T-5 (Bidder’s format)
E.4. Financial Bid: The financial bid should provide cost calculations corresponding to unit price of each item of the schedule-I to II in F-1 A and F-1 B.
E.5. Pre-Bid Meeting: All those bidders who had purchased bid document can participate in the meeting to seek clarifications on the bid, if any.
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Section F – Bid Evaluation Procedure
Bid Evaluation Procedure: Bids would be evaluated for entire Schedule. Bidders should offer prices for all the items of Schedule and for the full quantity of an item of Schedule failing which such bid will not be considered. Technical bid documentation should be in the prescribed format. If a vendor has any comment to offer about the procedural aspects of this tender, it should be intimated to APTS during the pre-bid meeting. In case the schedule or procedure of tender processing is revised, the same shall be communicated by telephone, fax, courier or e-mail as the case may be to all the vendors who have paid the tender document fee.
a. The evaluation will be 3 stages i.e., PQ, TQ and Financial/ Commercial proposal submitted by the bidders.
b. The bidders will be shortlisted based on the Pre-Qualification criteria as given in Section-B of this RFP document.
c. The bidders who qualify in PQ evaluation will be eligible for opening of Technical Bids and the bidder should arrange for Technical presentation on the features of the proposed software.
d. Technical Presentation Date, Time & Venue will be informed as per schedule fixed by the evaluation Committee.
e. The bidders have to score a minimum of 70 marks out of a maximum of 100 marks in Technical Evaluation to consider for opening of Financial Bids as per the criteria mentioned in Section-F.3 and further Evaluation.
f. The Financial Proposals will be evaluated as below: The commercial evaluation would be based on the cost of the services provided by the bidder in the commercial bid. The bidder who is L1 for the services will be considered as most responsive “Bidder” and the Notification of Award (NoA) will be issued.
F.1. Opening of bids: Immediately after the closing time, the APTS contact person shall open the ‘Pre-Qualification Bid’, and list them for further evaluation. The Technical Bids of only those bidders who qualify in the Pre-Qualification Bid will be opened at the date that will be informed by APTS. After evaluation of Technical Bids, the Financial Bids of only those bidders who qualify in technical evaluation will be opened. F.1.1 EMD Validity: The EMD will be scrutinized first for the amount and validity period. The bids submitted with required EMD amount and validity only be considered for the evaluation. The bids submitted with insufficient EMD amount/validity will be treated as ‘non-responsive’ and will not be considered for further evaluation (disqualified).
F.2. Pre-Qualification Bid Evaluation: The Pre-qualification bid documentation shall be evaluated in two sub-steps. Firstly, the documentation furnished by the Bidder shall be examined prima facie to see if the technical skill base and financial capacity and other vendor attributes claimed therein are consistent with the needs of this project. In the second step, APTS may ask vendor(s) for additional information, visit to vendors site and/or arrange discussions with their professional, technical faculties to verify claims made in Pre-Qualification Bid documentation.
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F.3. Technical Bid Evaluation: The TQ Bids of the PQ qualified bids will only be opened for technical evaluation. Technical Bid documentation shall be evaluated in two sub-steps. Firstly, the documentation furnished by the Bidder shall be examined prima facie to see if the product/services offered, technical skill base and financial capacity and other vendor attributes claimed therein are consistent with the needs of this project. In the second step, APTS may ask Bidder(s) for additional information, visit to Bidders site and/or arrange discussions with their professional, technical faculties to verify claims made in technical bid documentation. The bidder should arrange a Technical presentation at the Bidders’ cost on the features of the proposed software, Project Execution Plan etc. as indicated by the Committee.
The Committee will evaluate the Technical Proposals of the PQ Qualified bidders. The Evaluation criteria are as follows:
Schedule-I - TQ Evaluation Criteria
S.No
Technical Evaluation Parameter
Description Max.
Marks
1
Past experience of Similar services in IT & IT related services and executed supply, delivery, installation and commissioning of Mobile Device Management Solution during last 3 financial years i.e. 2012-13, 2013-14 and 2014-15
Projects Executed in India: 1 Project – 5 Marks >=2 Projects – 10 Marks Projects Executed in International: 2 Projects – 5 Marks 3 Projects – 7 Marks >= 4 Projects – 10 Marks
20
2 No. of Licenses sold anywhere on the globe
>10,000 &<=25,000 Licenses – 5 Marks >25,000 &<=50,000 Licenses – 10 Marks >50,000 &<=80,000 Licenses – 13 Marks >80,000 &<=1,00,000 Licenses – 16 Marks >1,00,000 Licenses – 20 Marks
20
3 Help Desk Services &Support Staff
Proposed Help Desk - 5Marks Support Staff - 5 marks.
Program Management Network Management
10
4 Proposed Technical Solution Features
Compliance with features listed in the RFP 30
5
Demonstration of the proposed Product &Technical Presentation
Demonstration of the MDM capabilities
Approach &Methodology of Proposed Plan
TOT training plan Manpower Deployment at Support
centers Help Desk Support &Operations High-level project plan with
milestones and timelines for implementation
20
Total Marks 100
RFP for Procurement of Mobile Device Management (MDM) Solution for ITE&C Department, GoAP
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Schedule-II - TQ Evaluation Criteria The proposed product shall comply with all the required functions. Any proposed
product not meeting more than 2 parameters will be rejected.
F.4. Evaluation of Financial Bids: Financial Bids will be evaluated separately for Schedule-I & Schedule-II. The Lowest Quoted Bid will be considered as most responsive Bidder for respective schedule. Award Criterion: Final choice of firm to execute the project shall be made on the basis of conformity to technical specifications, appropriateness of the product offered, capability of bidder to execute and service the project and appropriateness of financial offer from the point of view of cost-effectiveness (L1 bidder) over the entire maintenance period for the product/ services offered by the Bidder.
