CURRICULUM VITAE OF RICKY SHAUN DEVENNY

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CURRICULUM VITAE

OF

RICKY SHAUN DEVENNY

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CURRICULUM VITAE

PERSONAL DETAILS

First Name: Ricky Shaun

Surname: Devenny

Home Address: 24 Churchill Ave,

Primrose Hill

Germiston

Telephone Number: 081 799 3348

Cell Number: 081 799 3348

Additional Contact Numbers: Ms. T Landman 084 403 6140

Age: 23 Years

Date of Birth: 17-05-1991

Nationality: South African

Id Number: 910517 5037 08 2

Marital Status: Single

No. Of Dependents: None

Home Language: English

Other Languages: Afrikaans

Transport: Valid Drivers License

Hobbies: Soccer and professional pool, Music and

dancing. Gym and bettering my health

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EDUCATION

High School : Primrose High School

Highest Standard Attained: Grade 12 (Matric)

Dates: 2005-2009

Subjects: o English o Afrikaans

o Mathematics o Electrical Technology

o Science

o Engineering & Graphic

Design

o Life Orientation

I have my own Business run with a partner Preolin

Govender herewith is my Facebook page if you

require further information

https://www.facebook.com/rdevenny

I hope I get to hear from you

Thank-You

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EMPLOYMENT HISTORY

Employer : RAM Hand to Hand Couriers

Position : CSD (Customer Service Agent) / Team

Leader of National Call Center (Head

office) (Promoted)

Dates of Service : 6th

June 2013 to current

Duties : Position: CSD (Customer Service Agent)

Taking calls tracking parcels

-different statuses

Updating arrangements and resolving

queries

Verifying client information

Following up with clients

Additional duties:

Acting Team leader;

Assist with Irate clients assisting other

agents with more complex

arrangements/clients

Leasing with other department to ensure

expectations are met

Dealing with Hellopeter Complaints on

RAMs Account (Nationally)

Assisting the manager wherever possible

Position: Team Leader of National Call

Center (Head office) (Promoted)

Conducting assessments of all staff calls

and mail etiquette – service standards.

Handling of all irate clients.

Response on RAMs Hellopeter complaints

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– investigate and reports completed.

Discipline of all staff ensuring procedures

and regulations are followed.

Time and attendance.

Delegation of shifts and overtime.

Communicating with other HUBs in

regards to follow ups and arrangements

made on any orders.

Ensuring that all returns are validated on

our systems/tracking site.

Monitoring of call queuing system to

ensure calls are handled timeously and that

clients are not kept in the queue until a

point of abandonment.

1st in the chain of command in a call center

of 14 agents.

Train all new staff.

Also interviewed all candidates personally

for the call center (when hiring).

Any further tasks passed on by

management as I learn fast and handle

responsibility well!

Call Centre Capacity - 900 – 1200 calls per

day on average

Note: Started as an agent and in 7 months

received a promotion.

Reference : Raheed Hoosen (Supervisor)

011 977 5000

Lulu – Manager

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EMPLOYMENT HISTORY

Employer : PolyComp (Pty) Ltd

Position : HOD for technical and service department

Dates of Service : 03rd

May 2012 – 20th

August 2012

Duties : Incoming repairs delegation

Quote for all incoming repairs required

In-house Technicians. Signs and repairs

task delegation and monitoring

External Technicians, manage routes,

customers and spares as well as monitor

progress of each technician

Monitoring the usage and condition of

company cellphones and vehicles

Management of invoices and filling.

Complete control of 19 staff (Technicians)

Overview of workmanship

Reason for leaving : Salary was not stable (Fluctuated)

Reference : Louise – HR Department

011 609 2770

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EMPLOYMENT HISTORY

Employer : Shoprite Head Office

(House & Home / OK Furniture Division)

Position : IT Help Desk and then moved to Website &

Accounts Application

Dates of Service : 2008 School holidays on contract Dec & Jan

2009 School holidays July

2009 School holidays Dec and Jan on contact

2010 September 1st to 31

st Jan

Duties : Account and credit applications

Movement of stock and delivery of goods to

customers

Background checks for fraudulent customers

Processing deals through Pre ITC to Central

Granting department

The above was when working on the website

of OK Furniture

Log problems as well as doing follow ups on

repairs on computers with system errors

IT consulting with all 320 stores of OK

Furniture and House & Home – printers,

networks, cpu’s and monitors. Fax machines

all on call logging system and working in

connection with phone lines Di Data and CEB

Maintenance

Reason for leaving : No room for growth. Looking for better

opportunities

Reference : Marcia

076 923 1880

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EMPLOYMENT HISTORY

Employer : Planet Entertainment Venue

Position : Manager and Events Coordinator

Duties : Managing the venue on 4 nights a week this

includes; cash ups, ATM handling, staff

management and more.

Events coordinator – this was a 24/7

responsibility coming up with fresh ideas;

Eg: Comedy nights, pool competitions,

dance nights, poker nights and any means

of attracting customers.

Along with that, creating the necessary

advertising material for each event used on

Facebook page, which I was in control of,

slide shows on monitors situated in the club

and advertising boards, pamphlets etc.

Also being present before, during and after

events to ensure smooth running and

successful event.

Reason for leaving : Salary not able to support me financially and

not covering monthly expenses.

Reference : James – Main Business Owner

082 855 2855

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INTRODUCTION

I am a person that works very well under pressure. I endeavor to succeed in anything I set my mind to. I enjoy working on computers I understand different operations and have install and uninstall various programs on a personal level. I have worked on Microsoft Office (Word, Excel) but also very willing to learn any new technology given to me. I always strive to get myself further than expected. I would like to further my studies after Matric to aim to become a success in the field I am exposed to in my work place. I have always shared an interest in Customer relations as well as sales, and find the idea of commission appealing as your efforts are reflected in your salary. I am still young but I am looking for a company where I can grow and learn, as I get older. I am trustworthy and very capable of keeping your company’s image, name and ethics in high stead. I am also a sociable person, which allows me to communicate well, and provide great customer service. I tend to get along very well with my peers and friends, and find meeting new people interesting, and enlightening. My main goal is to find employment where I can learn, develop and master a skill and begin to build a life as a young South African. Please feel free to contact me should you require me to meet with yourself or if you have any Questions Thanking you in advance for your consideration.

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