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Robotics and its impact on business
and compliance officers
© 2019 SoluGrowth Pty Ltd. All rights reserved.
© 2018 SoluGrowth Pty Ltd. All rights reserved.
Agenda
About Kgosi Molefe
What is RPA
Levers for Automation
Use cases solved
AI Customer Trends
Q&A
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About Kgosi Molefe
Kgosi Molefe Head of IT and Digital
Kgosi Molefe is an IT Professional with over 11 years IT professional experience working across various industries such as health,
public sector, finance, petrochemical, defence and products in managing, consulting and the implementation of several IT projects.
He has led service integration's, technical and support consultants for application development and infrastructure services as well
fulfilled a senior role as the Head of IT Infrastructure, Head of Digital and Robotics for multinational organisations.
He is experienced in implementing solutions that are Service orientated to deliver the best business and integrated customer
solutions. This includes SAP,IT Infrastructure, Application development, IT operating model framework, governance and automation
architecture.
Kgosi is technical skilled in management consulting ,IT governance, Project Management and IT operation and service management
best practice Kgosi is a a certified Automation Architect in Artificial intelligence, Robotics Process Automation and Intelligent
automation platforms.
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What is RPA
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RPA lets organizations automate current tasks as if a real person was doing them across applications and systems. It interacts with individual systems in the same way as a human user, meaning no complex system integration or process redesign work required.
Robotic Process Automation (RPA) Defined
RPA allows: • Deployment of virtual workers to execute rule-based information processes, improving accuracy and
efficiency; it dramatically improves cycle time and increased productivity in transaction processing.
• Improved functional capabilities and time savings for any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions.
• Elevation of the nature of work by removing people from dull, repetitive tasks.
• Separation of scalability from human resources, enabling management of short-term demand without extra recruiting or training.
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Some typical misunderstandings - dispelling the myths…
Virtual, not physical robotsWorks together with, not fully replaces humans
Is not only for high-volume operations
Increases possibilities of performing value added work
Not a large IT systems integration project; it can be small and nimble
Can self-fund in as little as three months
Jobs paying <£30k/year, are five times as likely to be replaced as £100k roles
5x
(Telegraph, 2014)
Industrial robot costs are up to 80% less than human labour
80%
(Financial Times, 2014)
Expect 35% of jobs will be automated in the next 10-20 years
35%
(Oxford University study, 2014)
5m Australian jobs at risk from advancing technology in the next 10-20 years
5m(Radio Australia, 2014)
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7RPA Benefits
RPA can produce tangible results at speed for Finance.
Average handling time reduction of 40%, with a 24/7 resilient operation. Better scalability by decoupling of business volume from workforce sizeStreamline inefficient and undocumented processes
Rapid deployment with payback on investment in 3 - 6 months whenimplemented at scale
Processing costs reduction of up to 80%. Seasonal demand can be met at a
fraction of an FTE cost
Greater visibility and complete auditability of transactions, leading to better control over end-to -end process
Benefits
Auditability
Cost
Quality
Satisfaction
Productivity
Implementation
Higher staff satisfaction from eradication of monotonous manual effort and
increased focus on higher value work
Improved consistency of quality, as human error is eliminated
Reduction in risk & increased controlsDissemination of leading practices
AI Customer Trends
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AI - Customer conversations & trends we see ….
Intuitiveness
Adapt & PersonalizeVia Learning
Self Service to EmpowerConsumers
Always On Assistant for Services
STP removing ManualInterventions
Efficient & Fast Servicing / Optimization
CustomerCentricity &360° Offerings
Re-usable Intelligence
Scale-Up easily vis-à-vis humans
Consistent resultsby learning
Decision Support
IOT
Automation
AR / VR
Legacy Enablement
Virtual Assistants
App Economy
Lever for Risk and Compliance Process Automation
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Self Automation▪ Automating workflows within
the existing applications
Robotics Process Automation▪ Automating tasks that are manually
done or outside the system
▪ Integrating systems that don’t talk to each other and need manual intervention for data flow
Enhanced Use Experience▪ Simplifying the UI screens for various
personas for accomplishing tasks faster
▪ Enabling intuitive self service capabilities for key personas
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Workflow Automation▪ Automating workflows across the existing applications
▪ Automating approval workflows which might cause delay due the approver not being online
AI/ML▪ Leverage historical information and existing data
sources to build AI & Machine learning algorithms to automate some of the tasks that are logic driven for decision making purposes
Technology Levers enabling Process Automation
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Digital Process Automation
Speech/Text Interaction
Sentiment Detection
Image/Video AnalyticsComplex Pattern
Detection
AI for Enterprise
Entity Extraction
Captivating Customer Experience
Empower & Enable the
Legacy
Intelligent Automation
Outcomes DeliveredAI Levers
Natural Language | Machine Learning | Computer Vision | Virtual Agent AI Technologies
It’s all about Outcome
Use Cases and Problems Solved by 4IR Ecosystem
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BOT Farm Ecosystem for Insurance
(RPA) (OCR) (M/L & NLP) (AI) (BPM)
Relationship Management
Agency/Broker Management
Pre-underwriting
Data Intake
Submission Mgmt.
Quoting
Underwriting & Actuarial
Billing
Policy Administration `Endorsements/ Cancellation / Reinstatement
Service Requests
Client Communication
FNOL
Claims Processing
Claims Settlement
Orchestrator BotChat Bot Intel Bot Scanner Bot Worker Bot Sa
les
&
Dis
trib
uti
on
New
Bu
sin
ess/
Un
der
wri
tin
g
Polic
y
Serv
icin
gC
laim
sLeverage
Low high
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BOT Farm Ecosystem for Commercial Lending
Sales Pipeline
Credit Risk & assessment
Credit approval
Relationship Mgmt.
Loan Terms & Conditions
Loan Processing
Agreement mgmt.
Fund services
Syndication
Loan Trading
Compliance
Portfolio Mgmt.
Payments / Invoicing
Collection
Loan closing
Level of FitmentLow high
Fro
nt
Des
kO
per
atio
ns
Acc
ou
nti
ng
&
Go
vern
ance
Part
ner
s
(RPA) (OCR) (M/L & NLP) (AI) (BPM)
Orchestrator BotChat Bot Intel Bot Scanner Bot Worker Bot
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Interesting problem solved using AI/RPA
Financial Crime Due Diligence
AI bot to automate FinCrime Enhanced Due Diligence report generation using NLP based risk scoring
Improved turn around time & reducing risks of exposure to fraud & regulatory violations
AI bot injecting intelligence into Augmented Reality for guided plant operations
Trade Finance Transformation Guided Maintenance
Alexa help Sales Leaders retrieve and update sales information using natural and intuitive speech conversation
Speech as Nex Gen UI Cognitive Claims
TAT ReductionProductivity Productivity Worker Safety
Entity Extraction & Intelligent Tagging
Save time & effort by intelligently extracting entities & metadata from unstructured digital content
Leverages NLP, Image Processing, Assistants to improve Customer Experience & reduce Cost of claims by improving operational efficiency
TAT Reduction ProductivityProductivity User Adoption
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