| Date post: | 12-Jan-2015 |
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Technology Rollout Delivery Team Configurations for Nationwide & International Multi-site Projects
© Concert Technologies
ProgramManager
ProjectManager
TechnologyManager
Web-basedSoftware App
ProjectFacilitator
Rollout Delivery Team
Deployment, Configuration
& Logistics
WarehouseManager
Partner Quality& Recruitment
PartnershipManager
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Animation Beginning
w w w . c o n c e r t t e c h . c o m
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
w w w . c o n c e r t t e c h . c o m
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
The Technology Rollout System
w w w . c o n c e r t t e c h . c o m
• Subset of the Internal Resources
• Describes how the job roles of the Rollout Delivery Team within the technology rollout company interact with:
– Customer– Local Field Resources– Other Job Roles within the Rollout Delivery
Team
What is the Rollout DeliveryTeam Configuration?
w w w . c o n c e r t t e c h . c o m
ProgramManager
ProjectManager
TechnologyManager
Web-basedSoftware App
ProjectFacilitator
Rollout Delivery Team Job Functions
Deployment, Configuration
& Logistics
WarehouseManager
Partner Quality& Recruitment
PartnershipManager
The Rollout Delivery Team
• Program Manager• Project Manager• Project Facilitator
• Warehouse Manager• Technology Manager• Partnership Manager
w w w . c o n c e r t t e c h . c o m
UnifiedResource
LimitedResource
DedicatedResource
Non-unifiedResource
Scalability High Low Medium Medium
Communication Speed/Accuracy
High Low Medium Medium
Quality Assurance
High Low High Low
Manpower Redundancy
High Low Low Low
Rollout Delivery TeamConfiguration Comparison
Local Field Technicians
Customer
ProjectManager/Facilitator
ProgramManager
Tech. Rollout Company
Local Field Technicians
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechs
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
DedicatedProject
Facilitator
DedicatedProject
Facilitator
Local Field Technicians
Customer
ProjectManager
Supervisor
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechsCriteria
- Warehouse Manager- Technology Manager- Partnership Manager
Rollout Delivery Team
w w w . c o n c e r t t e c h . c o m
UnifiedResource
LimitedResource
DedicatedResource
Non-unifiedResource
Scalability High Low Medium Medium
Communication Speed/Accuracy
High Low Medium Medium
Quality Assurance
High Low High Low
Manpower Redundancy
High Low Low Low
Unified Resource RolloutDelivery Team Configuration
Local Field Technicians
Customer
ProjectManager/Facilitator
ProgramManager
Tech. Rollout Company
Local Field Technicians
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechs
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
DedicatedProject
Facilitator
DedicatedProject
Facilitator
Local Field Technicians
Customer
ProjectManager
Supervisor
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechsCriteria
- Warehouse Manager- Technology Manager- Partnership Manager
Rollout Delivery Team
w w w . c o n c e r t t e c h . c o m
UnifiedResource
LimitedResource
DedicatedResource
Non-unifiedResource
Scalability High Low Medium Medium
Communication Speed/Accuracy
High Low Medium Medium
Quality Assurance
High Low High Low
Manpower Redundancy
High Low Low Low
Limited Resources RolloutDelivery Team Configuration
Local Field Technicians
Customer
ProjectManager/Facilitator
ProgramManager
Tech. Rollout Company
Local Field Technicians
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechs
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
DedicatedProject
Facilitator
DedicatedProject
Facilitator
Local Field Technicians
Customer
ProjectManager
Supervisor
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechsCriteria
- Warehouse Manager- Technology Manager- Partnership Manager
Rollout Delivery Team
w w w . c o n c e r t t e c h . c o m
UnifiedResource
LimitedResource
DedicatedResource
Non-unifiedResource
Scalability High Low Medium Medium
Communication Speed/Accuracy
High Low Medium Medium
Quality Assurance
High Low High Low
Manpower Redundancy
High Low Low Low
Dedicated Resource Rollout Delivery Team Configuration
Local Field Technicians
Customer
ProjectManager/Facilitator
ProgramManager
Tech. Rollout Company
Local Field Technicians
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechs
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
DedicatedProject
Facilitator
DedicatedProject
Facilitator
Local Field Technicians
Customer
ProjectManager
Supervisor
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechsCriteria
- Warehouse Manager- Technology Manager- Partnership Manager
Rollout Delivery Team
w w w . c o n c e r t t e c h . c o m
UnifiedResource
LimitedResource
DedicatedResource
Non-unifiedResource
Scalability High Low Medium Medium
Communication Speed/Accuracy
High Low Medium Medium
Quality Assurance
High Low High Low
Manpower Redundancy
High Low Low Low
Rollout Delivery TeamConfiguration Comparison
Local Field Technicians
Customer
ProjectManager/Facilitator
ProgramManager
Tech. Rollout Company
Local Field Technicians
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechs
Customer
ProjectManager
ProgramManager
Tech. Rollout Company
DedicatedProject
Facilitator
DedicatedProject
Facilitator
Local Field Technicians
Customer
ProjectManager
Supervisor
Tech. Rollout Company
ProjectFacilitators (Pool)
Local FieldTechsCriteria
- Warehouse Manager- Technology Manager- Partnership Manager
Rollout Delivery Team
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• Determine if the technology rollout company utilizes a defined Technology Rollout System.
• Examine the technology rollout company’s Rollout Delivery Team Configuration and associated benefits to see if it is right for your project.
Summary
Technology Rollout SystemTechnology Rollout System
Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4
ProcessStructure
ProcessStructure
InternalResources
InternalResources PartnershipsPartnershipsRollout
Services Model
RolloutServices Model
DeploymentMethod
Rollout DeliveryTeam Configuration
TechnicianCommunication
Channel
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• For more videos about the Technology Rollout System of Methodologies and Nationwide & International Technology Rollouts:
– Visit www.concerttech.com
– Under the Resources tab, select Video Library
Additional Resources
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