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IS EMAIL DEAD?(No! And we’ll tell you why!)
Kendra Wright, Saffire EventsJennie Richmond, Rodeo Austin
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
PresentersKendra WrightPresidentSaffire Events
Experience:• Began building
websites in 1995 for Fortune 1000 company
• Started her own online consulting company in 1998
• Loves doing online marketing that persuades people to pull out their wallets
Jennie RichmondManagerStar of Texas Fair & Rodeo
Experience:• Studied advertising at
University of Texas• 6 years of marketing
experience with Rodeo Austin
• Currently heads up Membership, Scholarship and Ticketing departments
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Email with social media
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Compelling reasons to email
• Email is the top revenue generator for many companies (even above social media)
• Email gives some of the fastest results, often within 24 hours
• Email is the most cost-effective marketing tool
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Why We Chose Rodeo Austin
• Our first Saffire partner• People love their emails!
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Guide to Email Marketing
Make a game plan
Create a list of
recipients
Write the message
Include good
imagery
Use a strong subject
line
Track the performan
ce
Learn and Repeat
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 1: Make a game plan
Make a game plan
Create a list of
recipients
Write the message
Include good
imagery
Use a strong subject
line
Track the performan
ce
Learn and Repeat
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Set your goals
• General goals– What we want to tell people– What people want to hear
• Rodeo Austin examples– Inform constituents of events/news/promotions
and get them to BUY!– Keep Rodeo Austin top of mind for casual
consumers, so they are more likely to come to the event
– Let community know about year-round non-profit things Rodeo Austin does
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
What will you say?
• Get the team together and brainstorm– Think of all reasons people come to your
event–Match topics to reasons
• Think of the “Rule of Thirds”– 1/3 talking about yourself and your brand– 1/3 talking about things people might be
interested in that aren’t self-promotional– 1/3 just interacting with people
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Flesh out the detailsPlan for:• When will you say it?– Time of day– Day of week
• How often will you say it?• How will you send email?– SaffireMail™– Other tools
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
How Rodeo Austin does it
• 20-25 “year-round” emails per year– No more than 2 per month
• Once-a-month email newsletter– Extension of printed newsletter, with offers,
announcements and articles– Goal – Inform and sell!
• Occasional one-subject blasts– Entertainment line-up, gala, golf tourney, etc.
• During event “season”– Today at the rodeo every day
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Create an editorial calendar
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
When will you say it?
• Statistics are clear – Day of week: Tuesday (try Friday for
fun!)– Time of day: Mid-morning
• Unless you’re big, don’t publicize schedule
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 2: Create a list of recipients
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
How will you email people?
• SaffireMail™ is built into Saffire– You can use it even if not Saffire client– Others include Constant Contact &
MagnetMail– Look for per-email and monthly,
unlimited plans
• Email signups from your website go directly into the tool
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Email signups on every page
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
If you’re starting from scratch
• Start now!– Outlook contacts– Board of directors– Volunteers– Sponsors– Exhibitors– Past purchasers– Etc.
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Ongoing ways to get addresses
• Online– When people share an event photo– When they complete an online form– On Facebook, offer Like and email signup– On Twitter, promote by teasing pending
campaign
• Offline– Door prize or signup at events– Any time they purchase something
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 3: Write the message
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Write the message
• Use ideas from your brainstorming/calendar
• Consider a “pyramid” approach– One main story– Two smaller features– Then you can test one against others
• Goal: Clicks!
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
The Formula
• Headline• Image• Text (short, with links)• Call to action– Consider “Click here to enter now!”
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Rodeo Austin standards
• Professional, branded template• Clear title at the top• Usually 3-5 main topics– Vary with news, sales, promotional piece
• Try to keep it short– Links to website for more (HARD!)
• Good imagery• Footer with links to website, social media,
Text Insider Club
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Link to social media
• Facebook• Twitter• YouTube• Pinterest• Blog
Suggest sharing!
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 4: Include good imagery
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Include good imagery
• What makes a good image?– Ones that make people click!
• How much of the email should be images?
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 5: Use a strong subject line
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 5: Use a strong subject line
• Good content links to CLICKS, but a good subject line (sent at right time) leads to OPENS!
• What makes a good subject line?– Include something recognizable– Use action words– Not too spammy– 50 characters or less
• Turn into Tweet, with 120 characters, # and shortened URL
• Turn into Facebook, with 150 characters, graphic and no #
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 6: Track the performance
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Track the performance
Kendra’s Law: If you’re not measuring your marketing, you’re
not marketing!
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
What to track
Per email• Open rate• Click-through rate (CTR)• Response rate – web visits, revenue
Over time• House-file size• Churn (percentage who leave your list)• Revenue/email• Cost/email
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Sample open rates
• Varies by client – 9-15% on low end; 30-35% on high end
Who has the highest open rate?• Good subject line• Clients who sell online• Clients with a strong brand• Sent at right time/day (Tuesday mid-
morning)
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Sample click rates
• Around 10-20% (not as much variance)• Depends on call to action, so use action
words– Get More Info! – Sign Up! – Buy Now! –More Photos!
• Don’t tell the whole story.
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 7: Learn and repeat
Make a
game
plan
Create a list of
recipients
Write the message
Include
good imagery
Use a
strong
subject
line
Track the performance
Learn
and Repe
at
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Step 7: Learn and repeat
• What emails have you sent that have been most effective?
• Have your emails affected your revenue or website visits?
• What trends have you noticed or implemented?
• What would you tell smaller events about the “best bang for the buck” on email marketing?
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
SaffireMail™ pricing
Note: Grey pricing above is for non-Saffire customers
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Limited time offer
Sign up for SaffireMail™GET 2 FREE MONTHS
• Respond to webinar invite to sign up or get help– We’ll help you move your addresses– We’ll help you set up your site so addresses
automatically go into SaffireMail– We’ll help you with an email template
(nominal fee for non-Saffire customers)
• Enter promo code 2freemonths by 7/20/2012
Software for Events. Your Event. Online.
www.saffireevents.com
7/10/2012 © 2012 – Saffire Events
Thanks for you time!
Questions?