Microsoft
Dynamics
Gold Partner Microsoft Dynamics 365
Sales (CRM)
Overview
Turn relationships into revenue
Go beyond sales force automation with Dynamics 365 for Sales,
enabling you to better understand customer needs, engage more
effectively, and win more deals.
Empower sellers and leaders to make data-driven decisions with
flexible, pre-built dashboards. Optimise your sales efforts with
process automation and a guided sales process based on best
practices. Make it easier for sellers to know what steps to take next
to close deals faster with embedded business processes.
Ease onboarding and align sales behaviour with best practices by
using business process management along with interactive help.
DYNAMICS 365 FOR
Sales (CRM)
Turn relationships into revenue
by bringing digital intelligence
into every deal.
DYNAMICS 365 FOR
Customer Service
Earn customers for life by using
detailed information to provide
world-class customer service.
DYNAMICS 365 FOR
Field Service
Master the service call with smarter
capabilities, from optimised
scheduling to predictive
maintenance.
Unify your sales and marketing
to join customer experiences at
every interaction with lead
scoring and insight.
The end-to-end solution, if you’re
seeking to implement a fully
integrated ERP solution or upgrade
an accounting package.
Successfully manage your project-
based business and better satisfy
clients using intelligent tools.
DYNAMICS 365 FOR
Marketing
DYNAMICS 365
Business Central (ERP)
DYNAMICS 365 FOR
Project Automation
DYNAMICS 365 FOR
Talent
Attract the right people and
seamlessly onboard, engage, and
grow your talent.
Better understand and engage
with customers by giving
employees the relevant
insights they need.
DYNAMICS 365 FOR
Customer Insights
The Microsoft Dynamics Suite 365
With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start
with just what you need and then add apps as your needs change. Built on an extensible platform with
shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.
Pre-Built Extensions
We'll help you do even more with Dynamics 365
with AppSource. Enhance your software and processes
by integrating add-on extensions from Microsoft
and a wide-range of credible partners.
Custom Extended Apps
We'll help you customise Dynamics 365
by creating bespoke apps that solve your exact business
needs. As a leading partner, we have a portfolio of existing
add-ons for industry-specific solutions.
Tailor and extend Dynamics 365
REVENUE GROWTH
Gain visibility to your team’s performance
and evaluate pipeline health with real-time
analytic dashboards based on historical and
predictive data.
Use modern tools like predictive and social
intelligence that reveal new markets and
spot key trends to best position your
business for revenue growth.
SALES PRODUCTIVITY
Increase sales effectiveness and efficiency by
providing familiar, easy-to-adopt tools that
fit the way sellers work.
Automate sales processes so sellers spend
more time with customers and less time on
administration.
Provide sellers with mobile apps that work
whenever and wherever, even while offline,
to maximise productivity.
SATISFACTION AND RETENTION
Monitor key relationship metrics such as
relationship health with pre-built analytic
dashboards to deploy sales resources
strategically.
Proactively manage customer satisfaction by
keeping a pulse on overall customer
sentiment on social media.
Key Benefits
.
Re-imagine your business
Growing your business, on your terms
You can meet the unique needs of your organisation with a
modern business platform that makes it easy to tailor and
extend Dynamics 365 for Sales. Integrated business and
productivity applications infuse all your data to proactively guide
employees to optimal outcomes and drive your digital
transformation.
Key Capabilities
Sell smarter with infused artificial intelligence
Predictive lead scoring
Increase conversions and win rates by finding and prioritising
prospects with the highest likelihood to buy based on predictive
intelligence
Relationship health
Prioritise customers with a single relationship score based on artificial
intelligence (AI) and machine learning signals from Office 365 and
Dynamics 365 that reveal relationship health, risk, and next best
action.
Social intelligence
Find out what buyers are really thinking with social media insights
that reveals sentiment, identifies potential competitive threats, and
helps sellers keep a pulse on market trends.
Key Capabilities
Foster relationships with authentic engagement
Relationship sales
Identify and connect with buyers by tapping into the power of the
LinkedIn network, including those of your colleagues. Build trust with
insights centred on specific customer needs. Easily manage
relationships at scale with unified data and processes.
Social engagement
Easily find opportunities and engage buyers on social media with
artificial intelligence that highlights relevant conversations to join and
recommends content to share to build seller credibility.
AI-integrated sales assistant
Stay one step ahead with recommendations based on artificial
intelligence.
Get alerts and reminders that help you build customer relationships.
Know when to reach out to a contact who has been inactive or follow
up with a prospect who opened your email.
Content personalisation
Get suggestions for relevant content based on what you are working
on and who you are working with. Quickly create personalised sales
documents with familiar Office 365 tools that enable simultaneous
collaboration and editing.
Key Capabilities
Boost productivity by integrating best practices
Guided sales process
Streamline selling with an embedded sales process based on best
practices. Increase user adoption with rich, context-sensitive help and
guidance across the web and mobile apps.
Opportunity management
Simplify sales execution with immersive Office 365 capabilities so
sellers can use familiar tools like Excel and Outlook, without the
hassle of switching applications. Stay informed with contextual third-
party firmographics, news, and compelling events.
Sales mobility
Sell anytime, anywhere—even offline. Work on the go with rich,
modern mobile apps that provide contextual news, social data, and
task flows for quickly completing frequent activities.
Partner management
Recruit, onboard, and strengthen the partner channel through
deeper enablement and activation. With the partner dashboard, give
partners a quick view of their interactions across opportunities, cases,
and other relevant information.
Key Capabilities
Accelerate performance across the entire cycle
Seller onboarding
Ease onboarding and align sales behaviour with best practices by
using business process management and interactive help and
documentation.
Sales effectiveness
Hit your numbers by setting goals, monitoring results, and providing
feedback and coaching in real time. More easily set goals, monitor
results, investigate deviations from plan, and take corrective action
through quota setting and analytic dashboards.
Reports and dashboards
Go from data to insights fast with real-time dashboards that have
interactive, drill-down capabilities and natural language queries.
Gamification
Energise sellers with fun and exciting team-based sales contests. Hold
everyone accountable by making results highly visible with web,
mobile, and TV monitors.
Key Capabilities
Innovate with a modern, intelligent sales platform
Simple configuration
Easily adapt the application to suit your specific business processes
without writing any code. Configure once and deploy to multiple
platforms with a common framework and responsive design.
Extensible platform
Connect composite applications that work with Dynamics 365 or
external data. Seamlessly integrate additional business applications
such as marketing and customer service — unifying systems and
connecting teams to support your growing business.
Powerful AI
Transform your business with deep insights provided by artificial
intelligence and machine learning algorithms. Make sense out of vast
amounts of data to guide your teams toward the right business
outcomes.
We go beyondWe’re the UK’s leading ‘Microsoft Dynamics Gold
Partner ‘ for small to medium sized businesses. We’ve
been recognised twice as a ‘President’s Club’ member -
which classifies top performing Microsoft Dynamics ERP
partners worldwide.
We’ve achieved ISO 9001:2015 certification - the first
partner to recognise the need for an accredited quality
management system, in this market.
We’re one of a small number of Microsoft directly
managed partners, in the UK. This means that we work
directly with Microsoft, with a dedicated Account
Manager and Service Account Manager available to us.
Quality Matters
Quality is important to Azzure IT
because we value our customers.
We strive to provide our customers with products and
services which meet and even exceed their
expectations.
We are committed to continuous improvement and
have established a Quality Management System which
provides a framework for measuring and improving
our performance.
We’re one of the first partners (if not the first), in our
field, to achieve ISO 9001:2015 certification - the
international standard that specifies requirements for a
Quality Management System (QMS).
Sheffield. Reading. Newcastle.
Sheffield HQ
10 Europa View
Sheffield Business Park
Sheffield
South Yorkshire
S9 1XH UK
t. +44 (0)345 467 9950
azzure-it.com