SALES SPECIFICATIONQMS ISTRUCTIONS Eurovetrocap S.p.A. Title: Sales specification Cod. Doc.: CDV 01...

QMS ISTRUCTIONS Eurovetrocap S.p.A.

Title: Sales specification

Cod. Doc.: CDV 01 Rev. 2

Pag. 1 di 36 Date: 09/01/2017

Glass and Plastic Packaging

SALES SPECIFICATION

Stamp and Signature Stamp and Signature Eurovetrocap Quality Management of customer ______________________________ Date........../........../..........

Written by : LO Verified by : Approved by : GQ L. Vollono P. Foiani




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Index

1. Purpose ............................................................................................................................. 5

2. Modality ............................................................................................................................ 5 2.1. Generality ......................................................................................................................... 5 2.1.1. Products/Articles .............................................................................................................. 5 2.1.2. Validity of specifications ................................................................................................... 5

2.1.3. Amendment of specifications ............................................................................................ 5 2.1.4. Duty of confidentiality ...................................................................................................... 5 2.1.5. Technical specifications .................................................................................................... 6

3. Terms of sale ..................................................................................................................... 6 3.1. Generality ......................................................................................................................... 6 3.1.1. Invoicing ........................................................................................................................... 6

3.1.2. Order Confirmation .......................................................................................................... 6 3.1.3. Ready Order (Standard articles) ...................................................................................... 6

3.1.4. Changes ............................................................................................................................ 6

3.1.5. Order cancellation ............................................................................................................ 6

3.1.6. Payments ........................................................................................................................... 7 3.2. Packaging ......................................................................................................................... 7

3.2.1. Boxes ................................................................................................................................. 7 3.3. Pallets ............................................................................................................................... 7 3.4. Labelling ........................................................................................................................... 7 3.4.1. Plastic containers closures and accessories ..................................................................... 7

3.4.1.1. Types of possible packaging ......................................................................................... 8 3.4.2. Glass containers ............................................................................................................... 9 3.4.2.1. Types of possible packaging ......................................................................................... 9 3.4.3. Packaging for subsequent processing ............................................................................... 9 3.4.4. On-request/personalised labels ...................................................................................... 10

3.5. Delivery of the goods ...................................................................................................... 10

3.6. Delivery time ................................................................................................................... 11

3.7. Correspondence between orders and supply .................................................................. 11 3.8. Acceptable Level Over and Above the Standard ............................................................ 11 4. Sampling ......................................................................................................................... 11 4.1. Lot definition ................................................................................................................... 11 4.1.1. Containers plastic caps & accessories ........................................................................... 11

4.1.2.1. Anonymous containers ................................................................................................ 11 4.1.2.2. Containers submitted to a further working ................................................................. 12 4.2. Selection Method ............................................................................................................. 12

4.2.1. Glass containers and other ............................................................................................. 12 4.2.2. Glass containers “Room fragrance bottles” .................................................................. 12




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Index

4.3. Dimensional/functional checks ....................................................................................... 12

4.4. Selection of sample unit .................................................................................................. 13 4.5. Withdrawal of sample ..................................................................................................... 13 4.6. Inspections results ........................................................................................................... 13 4.6.1. Acceptance ...................................................................................................................... 13

4.6.2. Refusal ............................................................................................................................ 13 4.7. Certificate of Compliance ............................................................................................... 14 5. Defects and Acceptable Quality Levels .......................................................................... 14

5.1. Classification .................................................................................................................. 14 5.1. List for the different types of article ................................................................................ 15 5.2.1. Blown plastic containers ................................................................................................. 15

5.2.1.1. Acceptable flaws (not classified as flaws) .................................................................. 15 5.2.2. Glass containers ............................................................................................................. 16

5.2.2.1. Acceptable flaws (not classified as flaws) .................................................................. 17

5.2.3. Glass containers “Room fragrance bottles” .................................................................. 17

5.2.3.1. Acceptable flaws (not classified as flaws) .................................................................. 18 5.2.4. Caps/ jars and injection moulded accessories ................................................................ 18

5.2.4.1. Acceptable flaws (not classified as flaws) .................................................................. 19 5.2.5. Silk-screen / pad printed / H/S products ......................................................................... 20 5.2.5.1. Acceptable flaws (not classified as flaws) .................................................................. 21 5.2.6. Wooden & Assembled products/articles ......................................................................... 21

5.2.6.1. Acceptable flaws (not classified as flaws) .................................................................. 21 5.2.7. Metal-finish, satin-finish and painted articles ................................................................ 22 5.2.7.1. Acceptable flaws (not classified as flaws) .................................................................. 22 5.2.8. Cleaning .......................................................................................................................... 22 6. Non-complaint lots .......................................................................................................... 23

6.1. Complaints ...................................................................................................................... 23

6.2. Checks ............................................................................................................................. 23

6.3. Costs ................................................................................................................................ 24 6.4. Traceability of a lot in case of complaint ....................................................................... 24 6.5. Return of the goods ......................................................................................................... 24 7. Responsibility .................................................................................................................. 24 7.1. Preventive Checks ........................................................................................................... 24

7.2. Compatibility .................................................................................................................. 24 7.3. Warranty ......................................................................................................................... 25 8. Acceptance / Acknowledgement ...................................................................................... 25

9. Testing Instructions ......................................................................................................... 25 9.1. Needed equipment ........................................................................................................... 25




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Index

9.2. Testing Method ............................................................................................................... 26

9.2.1. Visual Test ....................................................................................................................... 26 9.2.2. Seal test ........................................................................................................................... 26 9.2.3. Dimensional Control ....................................................................................................... 27 9.2.4. Resistance test with adhesive tape .................................................................................. 28

9.2.5. Resistance test with grid ................................................................................................. 28 9.2.6. Resistance test with alcohol ............................................................................................ 28 9.2.7. Resistance test with contact ............................................................................................ 28

9.2.8. Weight/capacity control .................................................................................................. 28 9.2.9. Plate/Colour reference/sample control .......................................................................... 29 9.3. End Result ....................................................................................................................... 29

10. Use of Statistical Methods .............................................................................................. 29 10.1. Purpose ........................................................................................................................... 29

10.2. References ....................................................................................................................... 29

10.3. Methodology ................................................................................................................... 29

10.3.1. Sampling Plans ............................................................................................................... 30 10.3.2. Corrective Actions .......................................................................................................... 33

10.3.3. Establishing the real received quantity and the number of packets. .............................. 33 10.3.3.1. Find the letter corresponding to the selected quantity on the table. ...................... 34 10.3.3.2. See Table II-A, Simple Sampling Plan .................................................................... 34 10.3.3.3. To determine how many boxes are to be opened to select pieces for sampling. .... 34

10.3.3.4. After selecting, test each piece and its flaws: ......................................................... 34 10.3.3.5. After classifying all flaws, consult Table II-A again to find the acceptable limit. .. 35 11. Audit ................................................................................................................................ 35 12. Appendices ...................................................................................................................... 36




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1. Purpose

The purpose of these specifications is to define:

the technical characteristics;

the terms of sale for products supplied by Eurovetrocap;

the sampling process;

defects and acceptable quality levels (AQL) for any type of product/article;

acceptance checks;

the management of possible complaints.

2. Modality

2.1. Generality

2.1.1. Products/Articles

Glass and plastic containers for packaging (cosmetics, pharmaceutical industries, etc...) and their accessories.

2.1.2. Validity of specifications

These specifications signed by the parties are understood to be tacitly renewed until any agreed amendments are introduced.

2.1.3. Amendment of specifications

Any amendment to these specifications must be discussed, agreed and signed by the parties.

2.1.4. Duty of confidentiality

The information that the parties should exchange during the execution of this contract are to be considered confidential (including this document), so do not be disclosed for any reason to third parties without express consent of the counterparty or legal obligation.




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The parties also undertake to engage in any activity to prevent that information can somehow be acquired by third parties.

2.1.5. Technical specifications

Shape, dimensions and capacity as per drawing and material sheets.

3. Terms of sale

3.1. Generality

The price of items is defined by the order confirmation in force unless otherwise

agreed approved by the CEO and / or Director General.

3.1.1. Invoicing

For orders below € 250.00 (+ VAT), € 50.00 (+ VAT) will be charged for order

fulfilment expenses.

3.1.2. Order Confirmation

Any changes after 24 hours from the order confirmation will not be accepted.

3.1.3. Ready Order (Standard articles)

If the order has already been prepared for shipment, all operations that involve

modification of the same will be subject to a penalty of € 50,00.

3.1.4. Changes

Changes to the articles by Eurovetrocap S.p.A. they can occur without any warning.

3.1.5. Order cancellation

In the event of an order cancellation, Eurovetrocap will debit the cost of any materials

being readied and/or already in transit via sea or air up until that moment, whether for the supply of goods or for any work completed in the process, and reserves the right to reject the cancellation request and to deliver instead the ordered goods.




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Any changes in the conditions, personal and economic, of the Customer (death and /

or dismissal of a legal representative, bankruptcy avoidance, liquidation of assets, insolvency, dissolution, difficulties and late payments to third parties other than Eurovetrocap, change of company, etc ....) authorizes Eurovetrocap to cancel orders not yet executed and / or to demand guarantees for the execution of orders already accepted.

Failure to collect a delivery, in case of an order with split deliveries, or failure to pay on the agreed deadline, authorizes Eurovetrocap to suspend, without further notice or to cancel the other deliveries or other outstanding orders with the same customer.

3.1.6. Payments

In case of delayed payment, Eurovetrocap reserves the right to require the credit as provided in the D.L 231/02 of 09/10/02 and D. L. 192 of 09/11/2012 subject to the right to the interest calculated pursuant to article. 5 of the said text.

3.2. Packaging 3.2.1. Boxes

The boxes used are adequate for the articles they contain.

3.3. Pallets

Eurovetrocap will use 80 x 120 cm and 100 x 120 cm size pallets, with a maximum height of H = 110 cm for stackable pallets and H = 220 cm for non-stackable pallets.

All pallets will be wrapped with extensible film or have a heat-retracted cap.

Pallets will be invoiced allowing the customer to return them to Eurovetrocap free port under the same conditions.

3.4. Labelling

3.4.1. Plastic containers closures and accessories

Product identification labels are applied to the boxes, indicating at least the following data:

N° PIECES

ARTICLE CODE

COLOUR




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MATERIAL

DESCRIPTION (subsequent processing)

ORDER N° (internal)

LOT N°

PROG. BOX

3.4.1.1. Types of possible packaging

1) Pell-mell packaging in polyethylene bags into boxes on pallets:

a) Blown bottles; b) Blown jars; c) Injection-blown moulding bottles; d) Injection-blown moulding jars (white); e) PP injection jars; f) Injection jars up to 20cc; g) PP caps; h) SAN caps (white); i) PP overcaps; j) Droppers; k) Pumps.

2) Horizontal packing in polythene bags within boxes on pallets:

a) Injection-blow moulding jars (colours different from white); b) Injection jars larger than 20 cc; c) SAN and PP lids (colours different from white); d) SAN D 51, D 60 and D 90 lids; e) SAN and PETG caps; f) Cosmetic droppers.

3) Horizontal packing on trays with a polyethylene sheet on top and tray on

pallets: a) PET bottles (different lines such as Rita, Klee, Sirio, etc.).




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3.4.2. Glass containers

One or more identification labels are applied on each pallet, indicating at least the following data:

ARTICLE CODE

N° PIECES (total per pallet)

DATE AND PRODUCTION LINE

LOT N°

DESCRIPTION (subsequent processing)

3.4.2.1. Types of possible packaging

1) Glass containers (both bottles and jars) can be packed onto pallets in different

ways:

a) On trays; b) On heat-retracted trays, individually or in multiple numbers; c) In heat-retracted pack; d) On trays in boxes; e) On trays with dividers in boxes; f) On trays with dividers and cover; g) In boxes with shelves and dividers; h) Palletised.

3.4.3. Packaging for subsequent processing

For subsequent processing (silkscreen, H/S, metallization/painting and assembling) following types of packaging are possible: 1) Glass bottles and jars

a) On trays; b) On heat-retracted trays; c) On trays in boxes; d) On trays with dividers in boxes; e) On trays with dividers and cover; f) In boxes with shelves and dividers;

2) Pell-mell packaging

a) Blown bottles; b) Blown jars;




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c) Injection-blown moulding bottles; d) Injection jars up to 20cc; e) PP caps/accessories; f) Closures for jars up to 20cc; g) PP and SAN over caps.

3) Horizontal packaging

a) Injection-blow moulding jars; b) Injection jars larger than 20 cc; c) Lids for jars larger than 20 cc; d) Polypropylene (PP), SAN and PETG caps; e) Cosmetic droppers.

3.4.4. On-request/personalised labels Products can be identified as requested by the customer.

For customised items, the request must be made by the customer at the moment the order is placed so as to allow the sales manager to insert the necessary data into the system to be able to process the request. Personalised labels are also possible on anonymous items. The sales manager will inform the customer of the cost for making the personalised labels at the moment the order is placed or during the order confirmation phase.

3.5. Delivery of the goods

The delivery times indicated are ex works starting from the place of Eurovetrocap. Delivery will take place at the risk of the recipient that, in the event of damage, it will have to settle the dispute solely with the carrier. Unless written agreement to the contrary or expressly indicated on the order confirmation, no penalty for late delivery may be claimed or will be recognized. Delays in delivery, whatever the issue, will not be cause for cancellation of the orders subject to formal agreement. Wars, strikes, epidemics, floods, delays or interruptions of transport or customs for any natural disaster or acts of others, shortage of materials, administrative difficulties and any other possible incident that may prevent the normal supply of goods, are considered to cause force majeure, as a result, will free Eurovetrocap from the obligation to respect the terms of pre-delivery, with the possibility of re-define all the conditions of supply.




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3.6. Delivery time

Eurovetrocap will agree delivery times with the Customer during negotiations, guaranteeing said times except in the event of unforeseeable circumstances.

In cases where the agreed delivery times cannot be met due to unforeseen circumstances, Eurovetrocap will notify the Customer the new date.

3.7. Correspondence between orders and supply

Eurovetrocap guarantees the supply for of what is specified in the confirmation of the order for quality and price.

For the quantity:

1) Eurovetrocap reserves the right to supply the agreed quantity with a variation of ± 5%.

2) The number of closures (caps) may be more than the number of containers, with a variation up to + 5%.

Any differences between the quantities invoiced and the quantities received are regulated by A.Q.L. 1 (see Summary Table).

3.8. Acceptable Level Over and Above the Standard

Eurovetrocap reserves the right to set different Acceptable Quality Levels (AQLs) from the standard, setting the new price level.

4. Sampling

4.1. Lot definition 4.1.1. Containers plastic caps & accessories

A set of homogenous articles produced in a production cycle that lasts a maximum of one week or less. The lot is identified by a three-digit number.


4.1.2.1. Anonymous containers

With the term "lot" is defined the set of product units of the same type, level, class,

size and composition which have been manufactured by subjecting them to the same




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production process in continuous, for which, therefore, has not changed any variables in the production process.

4.1.2.2. Containers submitted to a further working

All the articles produced in a productive cycle, of the duration of one week or less.

The identification of the lot is been made by a 3 digit number.

4.2. Selection Method

The sample to be submitted to a testing must be chosen randomly, omitting any boxes/pallets which have been obviously damaged in shipping, following the ISO 2859 standard.

The visual test, in particular, is to be performed with the single sampling plan (see tables).

4.2.1. Glass containers and other

General Inspection Level II, Table I: Code Letters for Sample Size (table in appendix)

4.2.2. Glass containers “Room fragrance bottles”

General Inspection Level I, Table I: Code Letters for Sample Size (table in appendix)

4.3. Dimensional/functional checks

The samples are chosen from among those withdrawn for visual inspection, excluding of containers bearing functional defects which would clearly compromise the results.

The checks to be carried out are:

dimensional characteristics: values indicated in technical design (AQL, see point 5.2);

leakage test: (AQL 0.65 at 0.4 bar for 15 minutes or 0.2 bar for Roll-on with sphere, airless bottles and jars).




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4.3.1 Glass containers and other

Sampling is to be made following the tables found in ISO 2859, Single-Sampling Plan – Special Inspection Level S-3, Table 1: Sample Size Code Letters (see table in appendix).

4.3.2 Glass containers “Room fragrance bottles”

Sampling is to be made per the tables found in ISO 2859, Single-Sampling Plan – Special Inspection Level S-2, Table 1: Sample Size Code Letters (see table in appendix).

4.4. Selection of sample unit

The choice of the boxes/packaging from which to take the sample for checking must

be made randomly. The number of the boxes/packaging will be equal to N+1 (rounded off by defect) where N is the number of boxes/packaging which comprises the lot.

4.5. Withdrawal of sample

Sampling takes place by subdividing the number of the samples (point 4.2) by the number of the boxes/packaging chosen (point 4.3).

In any event, the withdrawal of the sample must be carried out without deliberately choosing compliant or non-compliant articles.

4.6. Inspections results

The containers are examined and the number of defective pieces is determined, identifying or separating them. It is understood that, if a container contains several defects, only the most serious defect must be taken into consideration at the end of the reckoning.

4.6.1. Acceptance

If the number of defective elements for each group of defects is equal or less than the acceptance number: the lot is accepted.

4.6.2. Refusal

If the number of defective elements for at least one group of defects is greater than the refusal number (AQL): the lot is refused.




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4.7. Certificate of Compliance A Certificate of Compliance will only be issued upon request, and only for orders/delivery notes greater than 10,000 pcs. All such requests must be made at the moment of placing the order. For orders/delivery notes of fewer than 10,000 pcs., an anonymous standard certificate may be issued, without a letterhead or list of the items acquired. If the client does request a certificate for orders fewer than 10,000 pcs., the sales manager will set the price for issuing it.

5. Defects and Acceptable Quality Levels

5.1. Classification

Eurovetrocap classifies the defects and defines the A.Q.L. as follows: Critical defects: A.Q.L. 0.1 (glass); A.Q.L. 0.65 (Room fragrance bottles + other). They are all the defects that can cause danger or injury to the final consumer. Major defects: A.Q.L. 1.5 (glass with exclusion of); A.Q.L. 2,5 (Room fragrance bottles).

They are all the defects that can cause problems during filling, closure or decoration.

Minor defects: A.Q.L. 4.0 (glass with exclusion of); A.Q.L. 6,5 (Room fragrance bottles). They are the defects of merely aesthetic nature, which are not seriously detrimental to the overall impression of the packing.




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5.1. List for the different types of article 5.2.1. Blown plastic containers

Defect A.Q.L.

Neck finish does not match technical specifications that compromise the seal

0,65

Missing necks, bottles with holes or open on the bottom 0,65 Obstructed neck 0,65 Dimensions not corresponding to technical specifications 1,5 Neck finish out of specifications that creates screwing problems 1,5 Deadheads on neck and base 1,5 Deformation or surface defects (orange peel) that create problems during print/decoration

1,5

Irregular material distribution 1,5 Capacity lower that minimum specified in the drawing technical specifications

1,5

Hard burrs on neck finish plane 1,5 Dirt, extraneous materials inside the container and processing residues (PVC)

1,5

Threads due to the too hot material (PET) 4,0

Stability 0,3/-0mm 4,0

Black points visible at 90cm 4,0 Dents that compromise following decorations (out of technical specification)

4,0

Weight out of technical specifications 4,0 Capacity above the technical specifications 4,0 Weld material at the base of the neck > 3mm 4,0 Sample colouring (equal covering or in excess than reference sample)

4,0

Wall thickness lower than technical specifications 4,0 Dirt, extraneous material on outside of container (on surface) 4,0

5.2.1.1. Acceptable flaws (not classified as flaws)

Vacuumable dust, both internal and external, maximum 0.2 mm in size. Density not > than 3 particles per cm². Small light marks due to falls/scrapes (coloured and PET) Flow lines/marks from the use of metallic/pearl finishes.




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Weld material at the base of the neck < 3mm. Minimal dents that not compromise following decorations Lent (if it disappear after filling) (PET) Small spots caused by the condensation of material (PVC) Whitening on the bottom due to the cold material / crystallization (PET)


Defect A.Q.L.

Glass spikes of whatever size inside container 0,1 Bird swing (glass strand inside container stretching between one wall and another)

0,1

Glass fragments inside of any size and free or attached 0,1 Burr on neck finish 0,1 Breakable blisters inside or on the neck finish 0,1 Broken necks/broken items 0,1 Dimensions do not correspond to technical specifications 1,5 Split finish (cracks or flaws on external surface that run from the top part of the mouth downwards)

1,5

Corkage tear (one or more small, shiny hairline cracks, normally not deep and found on the inside of the upper part of the mouth)

1,5

Body checks (through crack or fissure on any part of the container, including cracks caused by thermal shock)

1,5

Chipped finish 1,5 Bubbles > 1,5mm (max 2 flaws for article) 1,5 Blisters > 1,5mm that cause breakages (max 2 flaws for article) 1,5 Line over on the neck or on the screw surface that can affect the seal 1,5 Irregular distribution of glass (areas of different thickness on the walls and bottom, permitted minimum is 40% of average thickness)

1,5

Crooked finish (planarity) 1,5 Capacity out of tolerance 1,5 Black spots visible at 90cm 4,0 Winkles (series of thin folds on the outer surface of the container) 4,0 Bubbles < 1,5mm (max 3 flaws for article) 4,0 Blisters < 1,5mm that don’t cause breakages (max 3 flaws for article) 4,0 Mold mark roughness (weld lines on the external surface of the containers due to contact of the same outlet of the machine)

4,0

Dirty (lubricant residuals on internal or external surfaces, removable by washing)

4,0

Shelled imprint on the bottom and slime at the bottom 4,0




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Defect A.Q.L.

Sunken shoulder (shoulder not perfectly complete) 4,0 Chips on joint 4,0 Hammered glass (cold press) 4,0 Tears in the mold conjunction (cuts characterized by thin and shiny non-through cracks that coincide or depart from the conjunction line of the mold)

4,0

Highly visible cords at 90cm. 4,0

Evident outcrop of glass (presence of crystals) 4,0


Vacuumable dust, both internal and external, maximum 0,2 mm in size. Density not > than 3 particles per cm². Cords on opal glass. Slight cords on white glass. Beginning of outcrop of glass (light opacity of the glass) Condensation inside and outside of the glass (removable with heat) Light dirt to the bottom due to movement chain Micro-bubbles (that can not eliminated) due to the process

5.2.3. Glass containers “Room fragrance bottles”

Defect A.Q.L.

Bird swing (glass strand inside container stretching between one wall and another)

0,65

Glass fragments inside of any size and free or attached 0,65 Burr on neck finish 0,65 Breakable blisters inside or on the neck finish 0,65 Broken necks/broken items 0,65 Dimensions do not correspond to technical specifications 2,5 Split finish (cracks or flaws on external surface that run from the top part of the mouth downwards)

2,5

Corkage tear (one or more small, shiny hairline cracks, normally not deep and found on the inside of the upper part of the mouth)

2,5

Body checks (through crack or fissure on any part of the container, including cracks caused by thermal shock)

2,5

Chipped finish 2,5 Bubbles > 3mm (max 2 flaws for article) 2,5




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Defect A.Q.L.

Blisters > 3mm that cause breakages (max 2 flaws for article) 2,5 Line over on the neck or on the screw surface that can affect the seal 2,5 Capacity out of tolerance 2,5 Black spots visible at 90cm 6,5 Evident winkles (series of thin folds on the outer surface of the container)

6,5

Bubbles < 3mm (max 3 flaws for article) 6,5 Blisters < 3mm that don’t cause breakages (max 3 flaws for article) 6,5 Mold mark roughness (weld lines on the external surface of the containers due to contact of the same outlet of the machine)

6,5

Dirty (lubricant residuals on internal or external surfaces, removable by washing)

6,5

Sunken shoulder (shoulder not perfectly complete) 6,5 Chips on joint 6,5 Evident hammered glass (cold press) 6,5


Dirt to the bottom due to lubrication. Cords. Hammered (not evident) on the body and on the shoulder Winkles (not evident) on the body and on the shoulder Lowered shoulder. Vacuumable dust, both internal and external, maximum 0,2 mm in size. Density not > than 3 particles per cm². Slight cords on white glass. Beginning of outcrop of glass (light opacity of the glass) Condensation inside and outside of the glass (removable with heat) Light dirt to the bottom due to movement chain Micro-bubbles (that can not eliminated) due to the process

5.2.4. Caps/ jars and injection moulded accessories

Defect A.Q.L. Thread and/or stakes/internal ring not correspond in technical specifications that can compromise the seal

0,65

Sink mark on stakes/internal ring sufficient to compromise the seal 0,65 Incomplete caps / jars 0,65 Ovalisation sufficient to compromise the screwing 0,65




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Defect A.Q.L.

The dimensions do not correspond to technical specifications 1,5 Protruding injection points > 0.4 mm 1,5 Colour not uniform, excluding pearlescent, iridescent and metalized colours

1,5

Halos due to inclusion of gas in the material on the normally near the opposite part of the injection point

1,5

Burrs >1,5mm 1,5 Turning of internal part referred to external part of a jar 1,5 Dirt, foreign bodies inside of container/closures 4,0 Banded tuft (brushes) 4,0 Open tuft (brushes) 4,0 Not lacquered tuft (on request) (brushes) 4,0 Hairs overhanging the length of the tuft (brushes) 4,0 Threads due to the feed-head or to the back-draft 4,0 Black points visible at 90 cm 4,0 Colour out of tolerance (sample) 4,0 Flooding (due to using wet material) 4,0 Halos / grease (mould lubricant or material gas) 4,0 Scratches (on manipulated items) 4,0 Dirt, foreign bodies outside capsules/accessories 4,0 Evident sink marks 4,0


Vacuumable dust, both internal and external, maximum 0.2 mm in size. Density not > than 3 particles per cm². Slight marks due to falls/scrapes (for not manipulated items and/or made in bulk) Flow lines/joint lines due to the use of metallic, pearl or iridescent finishes. Dark/tending-to-black injection points due to the use of metallic, pearl or iridescent finishes. Detachment in the thickness of the overmolding that does not descend into the body (in the case of articles with heterogeneous materials) Slight sink marks




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5.2.5. Silk-screen / pad printed / H/S products

Defect A.Q.L.

Illegible manufacturer’s name 0,65 Illegible indication of net contents 0,65 Illegible product name 0,65 Illegible registered address 0,65 Illegible dangerous contents warning 0,65 10% or more of front decoration characters partially filled 1,5 25% or more of back label words filled 1,5 Position of the writing and/or decoration out of position of more than ± 1,5mm (without use of deco lug)

1,5

Position of the H/S line out of position of more than ±0,5mm 1,5 Position of the writing and/or decoration out of position of more than ± 0,6mm (with use of deco lug)

1,5

Position of the writing and/or decoration out of position of more than ± 1,5mm (without use of deco lug)

1,5

Text and/or decor out of position by more than ± 0,6mm 1,5 Text and/or decor clearly out of alignment ± 0,3mm 1,5 Thickness of the H/S line out of tolerance ±0,4mm 1,5 Overlap, visible sign of the H/S line: ±0,3mm 1,5 Colour spots > 1,5mm (max 2 flaws for article) 1,5 Coverage visibly insufficient 1,5 Decoration not resistant to scotch (3M type 616) 1,5 Decoration not resistant to alcohol (10 rubs) 1,5 Colour tone clearly out of tolerance range (samples/pantone) 1,5 Broken items 1,5 Colour spots < 1,5mm (max 3 flaws for article) 4,0 Colour excess 4,0 Decoration and/or letters incomplete or distorted 4,0 Smudged text 4,0 Insufficient coverage 4,0 Wrinkling of H/S decoration 4,0 Wavy H/S decoration further to ±0,4mm 4,0 Insufficient firing level (glass) 4,0 Winkled or opaque colour (glass) 4,0 Dark halos (glass) 4,0 Not centred with respect to mould opening (when requested) 4,0 Dirt, foreign bodies on outside of container/closures 4,0




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Vacuumable dust, both internal and external, maximum 0,2mm in size. Density not > than 3 particles per cm². Slight missing area on the bottom of varnished items where the registration notch is used in the silk-screen printing process. If not using the deco lug screen printing can happen on the junction of the mold.

5.2.6. Wooden & Assembled products/articles

Defect A.Q.L.

Missing components 0,65 Broken items 0,65 Sharp burr (for product with aluminium overshell) 0,65 Crooked gaskets ( that cause wrong screwing) 1,5 Incorrect assembly 1,5 Wad not glued (when requested) 1,5 Dimensions do not correspond to technical specifications 1,5 Not corresponding colour (samples/accepted limits) 1,5 Visible glue spots 1,5 Dirt, foreign bodies inside the articles 1,5 Scratches > 3mm (max 3 with aluminium overshell) 4,0 Dirt, foreign bodies on outside of articles 4,0


Vacuumable dust, both internal and external, maximum 0.2 mm in size. Density not > than 3 particles per cm². Internal dirty (metallization) if it matches to samples received (not all items have dedicated equipment). Spots of glue visible through the seal (in case of transparent item) Slight marks due to falls/scrapes. Crooked wads ( that don’t cause wrong screwing)




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5.2.7. Metal-finish, satin-finish and painted articles

Defect A.Q.L.

Acid in containers due to frosting (barium) 0,65 Incomplete metallization/painting 1,5 Lake of resistance with scotch test (3M type 616) 1,5 Lake of resistance with alcohol test (10 rubs) 1,5 Inclusion/impurities in metallization visible at 90 cm 1,5 Scratches > 3mm visible at 90 cm (max 2 flaws for article) 1,5 Dirt, foreign bodies inside the articles 1,5 Processing residuals at base of neck (frosting) 4,0 Limestone caused by residual water drops (frosting) 4,0 Yellow halos due to undried frosting 4,0 Burn and/or yellowing (metallization) 4,0 Iridescence (metallization) 4,0 Not specular metalized surfaces 4,0 Dirt, foreign bodies on outside of articles 4,0 Scratches < 3mm visible at 90 cm (max 3 flaws for article) 4.0 Extended orange peel (metallization/painting) 4,0 Dripping visible at 90cm (metallization/painting) 4,0


Vacuumable dust, both internal and external, maximum 0,2mm in size. Density not > than 3 particles per cm². Dirt inside the items (metallization) if it matches to samples received (not all articles have dedicated equipment). Slight cords (frosting) Slight dotting (metallization/painting) Slight orange peel (metallization/painting)

5.2.8. Cleaning

It being understood that the commitment by Eurovetrocap, during the process and storage phases, is to limit the risk of contamination, any liability for product hygiene and before any use of it is the sole responsibility of the packer/filler/customer.




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6. Non-complaint lots 6.1. Complaints

Notification of a consignment that is not within the aforementioned acceptable limits must be provided to Eurovetrocap within, and no later than, 15 days from the reception date, and no later than 60 days from the shipping date for European destinations and no later than 90 days from the shipping date for non-European destinations.

The complaint must be formalized through mail or letter to the trade through the dedicated module, where it is indicated:

Lot number;

Delivery note number;

Found flaw(s);

Type of test performed and its result;

% found;

Request;

Sending of at least ten flawed samples so that we may evaluate the cause and provide a response confirming or rejecting acceptance of the complaint.

Product content with its composition, if necessary (minimum 1 liter).

In case of a claim for damaged goods at reception, it is necessary to hold and transmit to Eurovetrocap all labels of delivery, take some pictures and put the goods in a position to possibly be returned (filmed on pallets)

If any of these requirements are missing, Eurovetrocap will not be able to proceed with its analysis and the complaint, therefore, will not be able to be processed.

6.2. Checks

In cases of non-conformity notifications, Eurovetrocap reserves the right to carry out a control check at the Customer’s premises using its own personnel before accepting refusal of the lot.




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6.3. Costs

Eurovetrocap may debit return costs to the Customer in cases where checks do not confirm the conditions that determined in the refusal.

6.4. Traceability of a lot in case of complaint

In order to facilitate Eurovetrocap’s search and inspection of a batch in the event of complaint, the Customer is advised to keep a ledger where received batches are recorded.

6.5. Return of the goods If the customer makes a mistake in the order for standard products, Eurovetrocap can evaluate the possibility of return of the goods, with the customer transportation. The customized products can not be returned. The goods must be returned in its original packaging in the same condition in which the goods were sent no later than 60 days from receipt of goods. In case of re-crediting of the goods, Eurovetrocap reserves the right to retain 20% of the sale value for the management of return.

7. Responsibility

7.1. Preventive Checks

Customer checks must take place before processing the received goods (products/items). Eurovetrocap declines all responsibility for any damage due to breakage, rejects, and production, product or accessory losses (capsules, labels, etc.) occurring on the customer’s production lines, as well as any indirect damage. Any costs of sorting and cleaning of goods by the customer will not be refunded if they are not first agreed with Eurovetrocap.

7.2. Compatibility

The compatibility of the supplies covered components with the product that will be packaged into it, as well as in case of supply in full-service, are always borne by the customer and any liability, present and future, you will be charged in any way to Eurovetrocap less than obvious lack of correspondence dimensional and material components supplied pack than standard specifications defined order.




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Eurovetrocap is committed to providing to the customer, on specific request, samples in sufficient quantity to be able to carry out the pre-order necessary checks. In the case of material to be labelled, prior to use, compatible with the treatment of the surface of the articles must be validated by the customer.

7.3. Warranty

Eurovetrocap will in no circumstances be held responsible for the consequences due to improper use, defective or different from that for which the goods are ordinarily intended.

8. Acceptance / Acknowledgement

All order confirmations contain the following link: (http://www.eurovetrocap.com/capitolato), where the most-recently approved version of the Terms of Sale can be downloaded.

If the customer intends not to accept the shipment, or desires that modifications be made, he/she is requested to communicate this to the sales manager within 48 hours of order approval.

The sales manager will inform the customer either of the additional costs resulting from the requested modifications, or of Eurovetrocap’s inability to comply with the new requests.

9. Testing Instructions

Check that the examined lot, following the standard ISO 2859, complies with the terms established by the standard.

9.1. Needed equipment The necessary tools to perform the checks are here listed:

Clamp;

Vacuum bell;

Caliber;

Depth gauge;

Surface gauge

http://www.eurovetrocap.com/capitolato




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3M Scotch 616 (red);

Cutter;

Alcohol

Cotton or rag;

Digital scale;

Plate/Color reference/sample;

Cabin for Pantone.

9.2. Testing Method

Perform the sampling of the lot, following the standard ISO 2859.

9.2.1. Visual Test

Items are to be observed at a distance of 90 cm.

9.2.2. Seal test

The articles are filled with water up to the shoulder, closed with the capsule and tested. Types of tests to be performed: A. the pieces are tight in the vice, with the neck facing down, until it becomes very

hard, for a period of about 1/2 hour to check for any leaks. The losses are identified at the time that the products starting to drip.

B. the pieces are put in the bell, on to a sheet of absorbent paper in a horizontal position, brought to -0.4 bar for a period of about 15 minutes (for jars, airless bottles and roll-on with sphere, the test is carried at -0,2 bar for 5 min); after two checks are to do: a. verify if the paper is wet; b. remove the capsule and verify if the neck of the bottle is wet.




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9.2.3. Dimensional Control

The articles are taken and brought on a bench where it will be checked in the following way:

The diameters are measured with caliber in two points:

1. as close as possible to the conjunction of the mold without touching it; 2. 90 ° from the previous measurement.

As regards the inner diameter of the mouth, the measurement must be made ½ mm from radius/chamfer for reducers/rod. If the product is not round it is to be measured two dimensions: width and depth.

As far as the external diameters measurements need to be done on three points:

1. at the shoulder; 2. at the center; 3. on the bottom.

The height of the neck is measured with caliber in four points:

1. two measurements as close as possible to the conjunction mold, without touching it; 2. two measurements at 90° from earlier measurements one on each side.

The total height is measured with caliber in two points:

1. as close as possible to the conjunction mold, without touching it; 2. at 90° from earlier measurements

The internal height of a product/jar is measured with depth gauge into two points

1. as close as possible to the conjunction of the mold, without touching it; 2. at 90 ° with respect to the previous measurement.

The dimension to consider is the arithmetic average of the measured values.




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9.2.4. Resistance test with adhesive tape The tape is applied on the article, and it adheres to the decoration for ~ 30 second. After this time it is removed with a snap. If the decoration is removed and any written cannot be read, the test is negative.

9.2.5. Resistance test with grid The articles are taken, a grid of 6x6 squares spaced 1mm is carved on them, so as to create the squares with surface of ~ 1mm². An adhesive tape piece is applied on to grid, let it stand for ~ 30 seconds, and then tear it firmly with one motion. If by the grid are removed:

Up to 3 squares, the item is COMPLIANT;

Between 4 5 squares, the item APPROVED WITH RESERVE;

Greater than 5 squares, the article fails the test.

9.2.6. Resistance test with alcohol

Ten rubs with a cotton pad or a rag soaked with alcohol are performed on items screen printed/decorated If after rubbing, screen printing/decoration is removed, blurred, altered in color specification or undergoes other change respect to the technical specification, the test results to be negative.

9.2.7. Resistance test with contact

Two items are rubbed between them 4 times (two movements in one direction and two in the opposite direction). If after this test screen printing/decoration is removed, blurred, altered in color specification or undergoes other changes compared to the technical specification, the test results to be negative.

9.2.8. Weight/capacity control Place the item on the scale and weight the tare. Fill it with water and weight. The values should comply with the values stated in the technical drawing.




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9.2.9. Plate/Colour reference/sample control The items are compared with the Plate/Color reference/sample. Deviations between ± 1 pantone than agreed are considered compliant. For tests Pantone cabin with light DAY should be.

9.3. End Result

The "Finished product control report" or "Test report" at the end of the checks should be compiled and, on them, the results of the comparison are reported. The "Finished product control report" is used at Eurovetrocap for input controls while it is delivered and its use is recommended, with the understanding that the supplier is required to compile/issue a declaration of compliance. On the basis of the results, the lot will be: “APPROVED” OR “REJECTED”.

10. Use of Statistical Methods

10.1. Purpose

This method is used to establish a method for selecting the samples to be tested. The samples are statistically representative for a lot of production. Moreover, it is used to establish the techniques to be used for collection of data or for recording of Quality Management System (QMS).

10.2. References

Standard UNI EN ISO 9001:2008 par. 8.1

10.3. Methodology

The statistical methods most commonly used for data recording in the company are:

Trend chart (Cartesian).

Pareto chart (in columns).

The results are used to plan preventive actions.




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10.3.1. Sampling Plans

The objective of proper sampling is to acquire, with the use of a representative sampling of an entire lot, information sufficient to lead to the acceptance or rejection of a lot, with a high probability of obtain a result analogous to a 100% test. Definitions

Attribute: a characteristic which is non-measurable or which is preferably not measured, in regards to which the only determination made is whether it belongs to one or more categories (good/bad).

Simple Sampling: sampling in which a single sample is taken from the lot, on the basis of it, decisions regarding the lot are made.

Random Sampling: sample chosen in such a way that all those of the same size have the same probability of being chosen.

Sample: it consists of one or more product selected from a lot at random without any connection to their quality.

Characteristics: any property that can help to differentiate, qualitatively or quantitatively, the items of a given lot.

Control: a procedure for measuring, examining or, in general, for comparing a product with its specifications.

Inspection by Sampling: method of inspection in which the characteristic in question is verified with a representative sample of the lot. A determination of compliance is thus issued for the entire lot based on the results obtained by the sample.

100% Test: test in which the characteristic in question is verified on every one of the individual items of the lot. A determination of compliance or non-compliance, therefore, is issued for each item.

Simple Test: test that follows the sampling plan used under ordinary circumstances. The number of samples inspected will be equal to the size of the sample indicated by the plan. If the number of flawed items found in the sample is equal to or less than the acceptable number, the lot or batch is considered to be acceptable. If the number of flawed items is bigger than the rejection number, the lot or batch is unacceptable.




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Reduced Test: test that follows a sampling plan which requires a smaller sample size than the one used for an ordinary test and the degree of severity of which, consequently, is less than for an ordinary test. A reduced test is used when ordinary testing has already provided a sufficient number of cases of satisfactory responses.

Reinforced Test: test that follows a sampling plan which requires a larger sample size than the one used for an ordinary test. A reduced test is used when ordinary testing has not provided a sufficient number of cases of satisfactory responses.

Double Test: the number of samples inspected will be equal to the initial size of the sample indicated by the plan. If the number of flawed items found in the first sample is equal to or less than the acceptable number, the lot or batch is considered acceptable. If the number of flawed items found in the first sample is greater than the rejection number, the lot or batch will not be accepted. If the number of flawed items found in the first sample falls within the first acceptance number and the first line number, a second sample of the size indicated by the

Plan will be inspected. The number of flawed items found in the first and second samples will be added together. If the aggregate number of flawed items is equal to or less than the second acceptance number, the lot or batch will be considered acceptable. If the aggregate number of flawed items is greater than the second rejection number, the lot or batch will not be accepted.

Element: unit of material or product (that can be a complete object or part of one) or the result of a measurement.

Sample size (numerosity): number of elements that make up the sample, or the measurement of the quantity of material the sample is made up of.

Lot N. size (numerosity): number of elements making up the lot (or the measurement of the quantity of material the sample is made up of).

Test Level : determines the relationship between the size (numerosity) of the lot and the size of the sample.

Acceptable Quality Level (AQL): is the maximum percentage of non-compliant units (or the maximum number of flaws per hundred units) which, for the purposes of inspecting by sampling, can be considered satisfactory as an average processing level.




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Lot: is the total number of product units from which a sample is to be selected and tested to establish its compliance with acceptance criteria.

Non-compliance: failure to satisfy specified requirements.

Acceptance Number (An.): maximum number of non-compliant elements admissible in the sample for the lot to be considered compliant.

Rejection Number (Rn.): minimum number of non-compliant elements in the sample for the lot to be considered non-compliant.

Sampling Plan: indicates the number of product units of a particular lot which are to be tested (size of the sample or series of samples) and the criteria for establishing the acceptability of the lot (acceptance or rejection number).

Testing Procedure: collection of methods followed for selecting the elements to be examined and for determining compliance or non-compliance.

The necessary quantity is sampled for analysis following the table found in standard ISO 2859. As regards the number of packets to open in order to select the

pieces/containers to analyse, the formula N + 1 is used, where N is the number of packets (crates, boxes) that make up the lot.

a) Selection of characteristics to test to determine the compliance (acceptable) or

non-compliance (flawed) of each item examined (Establishment of Qualitative Level).

b) Selection of Acceptable Quality Level (AQL) value.

Classify the characteristics as critical, major or minor. If the characteristic is critical, a very low AQL value will be chosen. If it is major or minor, the AQL value chosen will be correspondingly higher. This value must be indicated for every characteristic in the testing documentation before issuance (normally, the value AQL=0.65 is applied for critical characteristics, AQL=1.5 for major characteristics and AQL=4.0 for minor ones).

c) The general testing level to use, unless otherwise specified, is:

For functionality tests, the “Special Inspection Level S-3” indicated on the table found on the card (ISO 2859) “Sample Size Code Letters” (Table 1).

For visual tests, the “General Level II” is indicated on the same table.




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The selection to be tested must be chosen at random, omitting the boxes/pallets obviously damaged in shipping.

d) The sampling plan to be used, unless otherwise specified, must be the “Simple Sampling Plan for Ordinary Inspection”.

e) Determination of sample size on the basis of the composition and size of the lot to

be tested; use “Simple Sampling Plan for Ordinary Inspection” for sample size (Table II-A).

f) Determine the size of the lot to be tested.

g) Find the code letter on the corresponding table.

h) Determine and select the number of elements that make up the sample following

the chosen sampling plan, which is normally the sampling plan with simple inspection.

i) Test the chosen characteristic for each element of the sample, following applicable

instructions. j) Determine whether to accept or reject the lot on the basis of the selected plan. k) In the case of rejection, the double test can be employed (Table III-A). l) Test the entire lot if required (to be determined from time to time). m) Record the results of the test (as they will be used to regulate the degree of

severity of future tests) on the “Finished Product Test Card”.

At this moment the “Single Test” is operative.

10.3.2. Corrective Actions

Reference is made to the following procedures:

Control of non-compliant material.

Preventive and corrective actions.

10.3.3. Establishing the real received quantity and the number of packets.

(Illustrative example of the procedure: 5,000 pcs. in 20 cartons).




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10.3.3.1. Find the letter corresponding to the selected quantity on the table.

a. In the column “Size of lot or batch”, find the quantity of the deliver (5,000 pcs.).

b. For visual tests, proceed horizontally to the column “General Inspection Level II”

in order to find the letter which corresponds to the quantity (L).

c. For size tests, proceed horizontally to the column “Special Inspection Level S-3” in order to find the letter which corresponds to the quantity (F).

10.3.3.2. See Table II-A, Simple Sampling Plan

a. Find the corresponding letter (L and F) in the first column, “Code Letter for Sample Size”.

b. In the second column, “Sample Size”, you will find the quantity to be sampled, in

this case 200 pcs. and 20 pcs., respectively. 10.3.3.3. To determine how many boxes are to be opened to select pieces for

sampling.

The choice of boxes/packets from which to select the sample for testing must take

place randomly. The number of boxes/packets will be equivalent to N + 1 (rounding down) where N is the number of boxes/packets making up the lot.

a) In our example, we will have 20 + 1 = 5 boxes to be opened. b) The 200 pcs. will be selected from five boxes, 40 pieces per box.

1. In the case of a carton, select the 40 pcs. from various different areas (upper,

lower areas, etc.).

2. Do not test the samples during the selection process. 10.3.3.4. After selecting, test each piece and its flaws:

a. Subdivide the pieces on the basis of type of flaw, annotating the quantities in each category.

b. If a sample contains various flaws, note only the most serious flaw.

c. Classify the flaws found as Critical, Major and Minor.




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10.3.3.5. After classifying all flaws, consult Table II-A again to find the acceptable limit.

As an example: a. 200 pcs. (the column on the basis of which the quantity to be selected is

determined). b. In the first horizontal column, the AQL number is shown (from 0.010 to 1000).

In this case, let us consider the minor flaws which, per the specifications, have an AQL value of 4.0. c. At the point of intersection of the two columns, the numbers “Na” (accepted) 14

and “Nr” (rejected) 15 are found. A maximum of 14 minor flaws are acceptable for the 200 pieces in the sample, therefore, given the shipment size of 5,000 pieces.

If other classifications of flaws are also at the acceptable limit in the same test, you may consider throwing out the lot or repeating the test. Example: AQL 0.65 critical: Na 3 / Nr 4 AQL 1.5 major: Na 7 / Nr 8 The following results are found in the test: Critical 3 pcs. Minor 18 pcs. In this case, the lot is to be refused. The data and records are to be annotated on the “Finished Product Test Card”. The sampling plans/methods may also be reviewed as a result of internal inspection tests, internal complaints or claims.

11. Audit

The two sides can agree on a mutual audit procedure:

Customer Audit to Eurovetrocap Quality Manager System




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Audit of Eurovetrocap to customer if it is necessary to know the pattern of use and features consequences which must be fulfilled considered articles.

12. Appendices

1) Table I; 2) Table II-A; 3) Test Summary Table; 4) Item Design (upon request).

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