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Building for the Future, Caring for our Community

Gina Veliotis

eLearning Co-ordinator,

San College of Education

Sydney Adventist Hospital

gina.veliotis@sah.org.au | LinkedIn

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San eLearning Learn anywhere, anytime, any

device

www.saneducation.org.au

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Celebrating 110 years in 2013

2200 staff and 750 medical practitioners

Sydney Australia

Sydney Adventist Hospital

NSW’s largest private hospital

50,000 inpatients and

175,000 outpatients each year

state-of-the-art diagnostic and

treatment facilities

Major hospital expansion 2013-2014

Operates 24/7 across 3

campuses

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Current site is only available

internally via the Intranet

High training costs

Inadequate reporting functionality

High maintenance costs, technical

flaws

Poor user experience

Site is cumbersome to use and

navigate

Poor learning and assessment

design

Inadequate eTools and resources

Linear learning, content “dumping”

Online content is difficult to

maintain and therefore creates risk

Lack of consistent corporate look

Drivers for Change

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Moodle 1.9 was installed in 2011

Modest start and met initial goals

for compliance training

As a prototype has been

successful

Increased basic learner options

Introduced staff to new methods

of learning

More importantly……helped us to

better identify training challenges

associated with the hospitals

expansion and increased need for

efficient training

Current Solution

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Improved Strategic e-Learning

solutions to meet:

Safe and competent performance

to protect hospital’s Core

Business

Support for major hospital

expansion

Development of staff online

training services

Sustaining Innovation, Best

Practice and a strong learning

culture

Legal Compliance and

Reporting

Enhance the continued

Support a Dynamic Landscape

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Align the workplace skill levels

with operational needs.

Customised solutions to

improve capability, productivity

and sustainability.

Mitigate risk and ensure

Compliance training is met and

documented.

Provide reliable and up-to-date

training completion reports

Long-term and sustainable

training solution.

Cost-effective now and into the

future

Critical Business Goals

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People Before Technology Interviewed approx. 50 staff

One-one-one and small groups

Both clinical and non-clinical

areas

Across all departments and

management levels

Helped shape new environment

Identified key

goals, requirements and

priorities

• Training needs

• Challenges

• Reporting needs

• Priorities

• User-experience

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Passion and Commitment “There is a commitment to learning and

development”

“Make it so employees feel competent and like

they are contributing – this will translate to quality

of patient care. Consumer feels like they are

being well cared for”

“Need a self-driven orientation program that is

tailored and can happen before they start”

“Needs to be scenario based, with lots of real

case presentations”,

“Reports currently don’t meet auditing

requirements”

“Need a self-driven orientation program that is

tailored and can happen before they start”

“It’s so hard to setup accounts for agency staff

and track who is doing what”

“Everyone can do it quickly and show evidence”

“Can’t be buried too deep”

“Intuitive, easy to work your way through it”

“Staff don’t have time and/or not available to

attend face-to-face training”

“Must be reliable and accurate”,

“People need to want to do it – must be

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Headline Findings & Key Requirements Web-based access, multi-platform

compatible

User accounts aligned with HR system

Accurate and Up-to-date Completion

Reports

Track course and activity progress

Blended delivery and assessment

Make learning and assessment fun and

interactive

Authentic, relevant and just-in-time

workplace training

Enable decision-making opportunities,

reflective learning & sharing of

experiences

Make learning more manageable,

chunk it

Technical ease and reliability

More contemporary & professional

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The Experience Compelling learning experience

Contemporary and helpful

Professional and motivating

Interesting and interactive

Challenging and rewarding

Engaging and relevant

Support individual, self-paced

participation

Easy to find, use and understand

Confident, relevant and switched-on

Enjoyable, empowering and motivating

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Embed enhanced training

solutions in the business

workflow, providing just enough

information at the moment of need

Fast-track online help to keep up

with clinical system updates

Enhances staff confidence and

performance, providing better and

more flexible training options

Reduce the time between learning

and application

Increasing staff productivity and

ability in using core clinical

applications.

Position staff to find what they

need to know when they need to

Performance Support

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Embed Compliance and

competency training, in real-

time workplace activities.

Reduce risks by increasing

completion rates for mandatory

and compliance training.

Improved reporting to provide

quick and easy access to up-to-

date completion information.

Support legal reporting

requirements to demonstrate

compliance.

Simulate real-time experiences

for better learning

Compliance Training and Reporting

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Enable time poor staff and shift

workers to complete training in

their own time, at their own place.

Provide multiple learning

pathways to meet the needs of

the varying spectrum of learners.

Foster a web-based learning

community and establish a

digital library of resources.

Enhance staff techno-

confidence

Promote knowledge

acquisition, application and

retention, using best practice

instructional design.

Clinical Professional Development

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Approach Create a User-centric training

solution

Provide an authentic learning

experience, practice workplace

decisions

Apply best Practices in learning

design, resource

development, and web design

Use innovative tools, digital

repositories, and multimedia

Create interactive, engaging

and effective training packages

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eTools Quick Authoring Tools

Non-linear navigation, content layering

Interactive, self-marking, instant

feedback

Peer collaboration and communication

Learner-centric pathways

Progress Tracking and completion

status

Multimedia, scenarios, examples

Fast track resource development

using free Creative Commons licenced

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Checklist and Guidelines:

Authentic Instructional Design

Reflective and decision-making opportunities

Multimedia elements to add interest and contextualise

Web friendly content, concise, chunked and visual

User-friendly, non-linear navigation

Workflow processes (write/review/approve)

Version Control and validation

Best Practices

Resource Development

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Anticipated Benefits

Enhanced Moodle 2.4

functionality

Learn anywhere, anytime, any

device

Alignment with staff HR records

Outsourcing maintenance and

ongoing upgrades

Interactive and multimedia-rich

including web tutorials, clinical

demos,

Reduced training costs via

improved functionality and systems

integration.

A a “one-stop-shop” for all

current and potential users

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San eLearning Portals

Employee of Adventist Healthcare?

Volunteer, Clinical Student, Contractor or Agency Nurse?

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www.saneducation.org.au

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Technical help

Course Overview

Digital Resources

Key Steps and Topics

Conditional Activities

Learning Tips

Authentic Scenarios

Online Quizzes

Completion Certificates

San eLearning 2013

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Analysis

• Stakeholder Interviews

• Gather Requirements

• Evaluate Options

Design

• Information architecture

• Design Reports and align with Chris 21

• Graphic Designs and layouts

Build

• System Installation and configuration

• Redevelop Courses

• Usability Testing

Roll-out

• User Accounts and emails

• Customise Reports

• Communicate changes

Improve

• Post-implementation Review

• Refine and Enhance

• Extend solution

Project Stages

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About San eLearning

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www.saneducation.org.au

Thank you

Gina Veliotis

eLearning Co-ordinator,

San College of EducationSydney Adventist Hospital

gina.veliotis@sah.org.au | LinkedIn