SAP Mobile Sales Online with mySAP CRM · ¤SAP AG 2004, SAP Mobile Sales Online with CRM / 6 SAP...

SAP Solutions for Mobile Business

SAP Mobile Sales Onlinewith mySAP CRM

SAP AG 2004, SAP Mobile Sales Online with CRM / 2


SAP NetWeaver

mySAP SCM

mySAP PLM

mySAPSRM

mySAPCRM

mySAP ERPFinancials

Human ResourcesCorporate Services

Operations

SAP NetWeaver

mySAP SCM

mySAP PLM

mySAPSRM

mySAPCRM

mySAP ERPFinancials


Operations

SAP NetWeaver

mySAP SCM

mySAP PLM

mySAPSRM

mySAPCRM

mySAP ERPFinancials


Operations

SAP MobileTime & Travel

SAP Mobile Sales

SAP MobileProcurement

Mobile BICapabilities Mobile

WarehouseManagementCapabilities

SAP Mobile DirectStore Delivery

SAP Mobile Service

SAP Mobile AssetManagement


SAP Mobile Sales

SAP Mobile Sales

Business Pains: Solution Benefits:Unprepared sales representatives callingcustomers, prospects, or partners with limitedinsight into an account's history, accountdecision-makers, timelines, etc.

Poor customer data quality, such as wrongcontact person information, inaccurate pipeline,etc.

Non documented sales activities, such as visitreports, resulting in inaccurate resource planning,incomplete account handover, etc.

Disconnect of sales and marketingdepartments: sales teams are not informedproperly of events and marketing promotions.Consequences are wasted resources, poorresponse to events and promotions, and longerexecution times of marketing campaigns.

Close more business faster: Salesrepresentatives are better prepared for meetingsand customer calls (e.g. insight in existing leads,terminating contracts etc.) which leads to animprovement in the conversion rate of leads intoopportunities, and finally closing deals.Additionally, response times to customers arebetter resulting in shorter sale cycles.

High quality data: Ability to update informationonline in the field, leading to better pipeline data,lead funnel analysis, resource utilisation, etc.

Improved coordination between sales andmarketing: Marketing are able to inform salesteams in a timely manner leading to improvedexecution of marketing campaigns, and bettercustomer response to marketing actions (events,promotions etc.)

With SAP Mobile Sales, sales personnel can view andWith SAP Mobile Sales, sales personnel can view andupdate key information throughout the sales life cycle.update key information throughout the sales life cycle.They can capture sales orders on a mobile device orThey can capture sales orders on a mobile device ormaintain information related to activities andmaintain information related to activities andopportunities. Multiple versions ensure the best solutionopportunities. Multiple versions ensure the best solutionfor the user role and or industryfor the user role and or industry


SAP Mobile Sales

SAP Mobile Sales

Available application versions:

SAP Mobile Sales: online version

SAP Mobile Sales: handheld version

SAP Mobile Sales: laptop version

SAP Mobile Sales: tailored for Pharma

A standardized application available to fit your specific business needs.


SAP Mobile Sales Online (MSOn)

DetailsAccess and update information from mySAP CRMvia smart phoneProvide field sales agents with an easier and moreefficient way to manage customer accountsEnsure customer satisfaction by checking thestatus of open orders on-the-spotAccess information anytime, anywhere -– nomanual synchronization needed

Target groupSAP Installed baseSmart phone with email push + mySAP CRMPlattforms: Inernet Explorer PPC2003, SiemensSK65, RIM BBerryUser Group: Sales- & Key Account Manager, TopManagement (Executives)Supported countries: US, Canada, Germany,Switzerland, France, United Kingdom

Functional scopeExtended CRM business processes & analyticreports

Account-, Activity/Task- and OpportunityManagement, Sales Documents, CRMAnalytics reports


SAP Mobile Sales Online - Value Proposition

Increase sales opportunities and winsKeep users securely connected to mySAP CRM and their corporate email system,enabling sales professionals in the field to be more responsive to evolvingopportunities. With automatic, push delivery of information, field sales professionalscan act on the hottest new leads to engage prospects and close deals ahead of thecompetition.

Enhance customer satisfactionImprove customer relationships by putting account, opportunity (leads) and orderinformation in the hands of sales professionals while they’re at customer offices.Access to the latest information helps ensure sales forces deliver the best customerexperiences possible by providing customers with timely and accurate answers.

Streamline sales processesClose more business and reduce the cost of sales by giving sales forces immediateaccess to the knowledge required to make sales. Organizations are able to addresscustomer inquiries faster and more accurately, helping to shorten sales cycles andallowing organizations to maximize their profitability.

Improve sales forecastingProvide wireless access to mySAP CRM encouraging sales professionals to inputsales funnel information that management can use to identify market trends,competitive pressure points and close rates.


SAP Mobile Sales Online – Touch points

• Sales Planning & Forecasting

• Account & Contact Management

• Activity Management

• Opportunity Management

• Contract Management

• Customer Analytics

• Sales Analytics


SAP Mobile Sales Online - Process Overview

CRM Analyticsreporting

AccountManagement

OpportunityManagement(header data)

Sales Order &Contract View(header data)

Activity/TaskManagement

View &update

CreateView &update

Create

Viewonly

Viewonly

Viewonly


MSOn: Start Application – Blackberry Web Browser

Select the SAPMSOn icon fromthe BlackberryMain Menu


MSOn: User Authentication

Authenticate against the SAPWeb Application Server with aMSOn user and password


MSOn: Activity Management

Activity Management administersall communication transactionssuch as telephone calls,customer visits, privatereminders, and general tasks.

Activity ManagementView activity information with

detailsCreate new activities

SearchSearch activities by ID, type,

category, name, date, priority,etc...

EditEdit Activity Information


MSOn: Activity Management – Search Example

Enter/Select searchcriteria and selectSubmit

Select the Activityfrom the list ofActivities that meetyour search criteria.

View details andmake updates!


MSOn: From Activity Management to Account Details

Use the integratedBlackberry menu to Callor SMS the contact

Switch from the detailsof the activity to thedetails of the account

Review theaccount details


MSOn: Account Management

Account Managementadministers all transactionsrelated to a business partner. Anaccount can be a person, agroup, or an organization.

Account ManagementView account information with

detailsCreate new accounts

SearchSearch accounts by account

number, name, city, country andemail

EditEdit account information


MSOn: Account Management – Create Account

Enter/Selectaccount details andselect Submit

Message displayingthe confirmation inthe form of a newaccount number

You can then search onthe account number todisplay the details


MSOn: Opportunity Management

An opportunity is a recognizedpossibility for an enterprise, suchas a sale for products or services.It describes the customers, therequested products or services,the quantities, and the estimatedsales probability. With MSOn auser can display importantheader data about opportunitiesmaintained within mySAP CRM.

Opportunity ManagementView opportunities maintained

withing mySAP CRM

SearchSearch activities by ID, type,

description, status, priority,etc...


MSOn: Sales Contract Management

The Sales Contract is anagreement between the vendorand the client that providesinformation about which productsare available at a certain priceand for a certain period of time.Sales Contract Managementallows a user to view essentialdetails for a sales contract.

Sales Contract ManagementView Sales Contracts

SearchSearch contracts by ID, type,

description, status, phase,name, role, date, etc...


MSOn: Sales Order Management

The Sales Document is typically asales order which allows a clientto buy products or services at acertain price and to requestdelivery at a certain time. Salesorder management allows a userto retrieve vital information anddetails about a sales order.

Sales Orders ManagementView Sales Orders

SearchSearch contracts by ID, type,

description, status, phase,name, role, date, etc...


MSOn: CRM Analytics Reporting

CRM Analytics Reporting appliesBusiness Intelligence andreporting methodologies such asdata mining to the CRMapplications. These applicationsare customized to analyze, report,and predict customer behavior.

CRM Analytics ReportingTime LinesIncoming OrdersCompleted Sales ContractsOpen Sales Ordersand more…


MSOn: Administration Console

General Configuration and Role Configuration

Customizing Data

Backend Connections

Mobile Browser Configuration

Screen Configurations

Add/Remove functions, actions, and associate the two

Activate/Deactivate by role and associate roles to functions

Main Menu Configuration

General Report Configuration

General Configuration

Menu order by roles


MSOn: Administration Console – General Configuration

General Configuration

General browser and role setting

Backend customizing to manage groups

Backend connections to manage JCo connections to mySAP CRM

Screen configuration to customize the end user interface


SAP Mobile Sales Onlinewith mySAP CRM onRIM Blackberry

SAP AG

Date post:	22-Aug-2020
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