Date post: | 04-Aug-2015 |
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towards flourishing lives and flourishing systems
Grounded Change
dr. Sarah Schulman @inwithforward
Dwayne, age 44
Question:
How do we transition our social safety nets into trampolines?
NL
UK
AU
Homeless SMSdeveloped at TACSI (2010-2012)
developed at participle (2008-2010)
CA
#disability #homelessness #youth #addiction #family #domestic violence
Homeless SMS
A mixed track record:
We re-make & un-make social services.
We flip the order.
people
interactions
policypolicy
programs
people
from: to:
We spend time in context, on the margins.
We prototype 7 interactions that prompt change:
Modeling and Rehearsal
Story Editing
Bridging RelationshipsFeedback
Reciprocity & Contribution
Taster Experiences
Barrier Busting
Mark
Katie & kids
Letitia
We measure what is meaningful change, for whom.
Raul
Janya
Social Policy
Graphic Design
Business
Education
Anthropology
And we build blended teams.
Community Outreach
Management
Service Design
Interaction Design
Industrial Design
Behind it all: partnerships.
3 largest service providers
75 million turnover
1200 staff
What is coming out:
a new service delivery model for day programs
an interagency social R&D space
We spent 3-months living in this social housing complex.
Mark
We found that people weren’t isolated from other people.
They were isolated from novelty and ongoing learning.
Kudoz
TV
testing tweaking, reshaping....
new tool
value propositions
tools
interactionsroles
30 staff
6 prototypes
20% time
7 teams
testing tweaking, reshaping....
55
6 new prototypes...
What we’re learning...
same-old barriers.
no metrics
licensing & unions 9-5pmcontracts
& budgets
‘not my role’ poor intelligence
leverage assets, re-allocate, find efficiencies.contracts & budgets
mobilize, engage.licensing & unions
flat teams, fluid role differentiation. roles & tasks
bursts of intensity, time bound.pace
get out and go to the source.intelligence
measure failure, measure change.metrics
Number of iterations:
3 52
4
4 things we’re learning:
Emotion Discernment Practice + Projects
Embedded Storytelling
Question:
How do we embed capacity, and create a new normal?
Ultimately, to get to grounded change you need a ground campaign.
www.inwithforward.com
dr. Sarah Schulman [email protected] @inwithforward
www.kudoz.ca
Get on the ground with us.
www.fifthspace.ca