SCDL - Business Communication & EE

Business Communication and Executive Effectiveness

Question Paper – 1

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/False Question The potential for good relationship increase when we

begin to focus on ourselves. Correct Answer

False

Your Answer True

Multiple Choice Single Answer Question Body of the letter consists of

Correct Answer

Main message

Your Answer Main message

Multiple Choice Multiple Answer Question The activities included in written communication are

Correct Answer

Business Letters , Reports , Notices

Your Answer Business Letters , Reports , Notices

True/False Question Policies and directives are more formal than other

internal communication. Correct Answer

True

Your Answer False

Multiple Choice Multiple Answer Question What is post script?

Correct Answer

It comes from latin word post scriptum , It means whatever has been written afterwards

Your Answer It comes from latin word post scriptum , It means whatever has been written afterwards

True/False Question By trying to identify potential problems at the onset, it

becomes possible to prevent many more in near future

Correct True

Page 1 of 33


Answer Your Answer True

Select The Blank Question In a letter________ consists of name and address of

the person or organisation to whom the letter is being sent to.

Correct Answer

Inside address

Your Answer Inside address

Select The Blank Question ________ of the letter consists of main message.

Correct Answer

Body

Your Answer Body

True/False Question Visual aids should be well fitted in the presentation

Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question Printing of house journal responsibility generally lies

with the Correct Answer

Human resource department

Your Answer Human resource department

Multiple Choice Multiple Answer Question The three stages of stress are

Correct Answer

Alarm stage , Resistance stage , Exhaustion stage

Your Answer Alarm stage , Resistance stage , Exhaustion stage

Multiple Choice Single Answer Question The most important function of the manager is

Correct Answer

Motivating

Page 2 of 33


Your Answer Motivating

Multiple Choice Multiple Answer Question Personal negative emotions which make it difficult to

do our best are Correct Answer

Jealousy , Anger , Strife

Your Answer Jealousy , Anger , Strife

Match The FollowingQuestion Correct Answer Your Answer

Whistling microphone maintenance of devices

maintenance of devices

Media Channel Channel

Hurried interpretations snap reactions Unjust Assumptions

Misunderstanding Unjust Assumptions snap reactions

Know all attitude Barrier of allness Barrier of allness

Select The Blank Question A successful employer is one who shows ________

to his employees. Correct Answer

Compassion

Your Answer Importance

Multiple Choice Multiple Answer Question When there is lack of perspective one should

Correct Answer

See things from a different point of view , Look at the present with an eye towards future , Study other cultures

Your Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures

Multiple Choice Single Answer Question To build a positive reputation among people , one has

to take care of Correct Answer

Relationships

Your Answer Relationships

Page 3 of 33


Multiple Choice Single Answer Question To deveolp a win-win situation during

communication , one should have Correct Answer

Discussions

Your Answer Arguments

Multiple Choice Multiple Answer Question Various kinds of disease caused from stress

Correct Answer

Heartbeat increase , Increase in perspiration , Slow digestion

Your Answer Heartbeat increase , Increase in perspiration

Multiple Choice Multiple Answer Question The advantages of written communication are

Correct Answer

Accuracy , Can be recorded , Brevity

Your Answer None of above

Select The Blank Question ________ can prompt people to find a better way of

doing things Correct Answer

Stress

Your Answer Distress

Multiple Choice Multiple Answer Question Communication is the art of transmitting

Correct Answer

Information , Ideas , Atttitudes

Your Answer Information , Ideas , Data

Multiple Choice Single Answer Question The trump card during negotiation should be brought

out at Correct Answer

At the crucial moment

Your Answer At the crucial moment

Page 4 of 33


Multiple Choice Single Answer Question It is the limited area on the web managed and paid for

by an external advertiser or company Correct Answer

Micro site

Your Answer Web site

True/False Question Advertising materials like leaflets,giveaways,labels

are included in ` journals. Correct Answer

False

Your Answer False

Select The Blank Question Due to effective ________ the manager comes to

know the hidden ability of his subordinates Correct Answer

Communication

Your Answer Experience

Multiple Choice Single Answer Question A successful employer is one who

Correct Answer

Friendly and warm

Your Answer Friendly and warm

True/False Question Fat , round and soft body type would be endomorph

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question Advertising material is

Correct Answer

Leaflets , Brochures , Pamphlets

Your Answer Leaflets , Brochures , Pamphlets

Select The Blank

Page 5 of 33


Question ________ normally consists of outward number and date of any previous correspondence.

Correct Answer

Reference

Your Answer Reference

Multiple Choice Multiple Answer Question The various occasions of presentations are

Correct Answer

Training session , Conference , Presenation of new business plans

Your Answer Training session , Conference , Presenation of new business plans

Select The Blank Question The ________ number is essential to make entry in

the register. Correct Answer

Outward

Your Answer Outward

Select The Blank Question Whatever we feel deep within ourselves is

immediately reflected in the ________ Correct Answer

Face

Your Answer Face

True/False Question Vision is an idea about how your present should be

Correct Answer

True

Your Answer False

Multiple Choice Single Answer Question The most effective way of communication is

Correct Answer

Written

Your Answer Written

Select The Blank Question Written communication can be kept as ________

Page 6 of 33


record. Correct Answer

Legal

Your Answer Legal

Select The Blank Question ________ is vital for manager to take decisions

Correct Answer

Information

Your Answer Vision

Multiple Choice Single Answer Question Objectives of the letter can be known in one glance by

reading the Correct Answer

Subject

Your Answer Subject

Multiple Choice Single Answer Question Written communication is a

Correct Answer

Non-direct communication

Your Answer Non-direct communication

Multiple Choice Multiple Answer Question The end part of presentation lay out contains

Correct Answer

Give summary , Make final remarks , End on positive note

Your Answer Give summary , Make final remarks , End on positive note


Achievements Accomplishments Accomplishments

Poor eyes Limited eyesight Limited eyesight

Poor vision Llimited deeds Llimited deeds

Seer Spiritualist Spiritualist

Page 7 of 33


Multiple Choice Single Answer Question This consists of the name and address of the person

to whom the letter is being sent. Correct Answer

Inside address

Your Answer Inside address

Multiple Choice Multiple Answer Question Mesomorph would mean

Correct Answer

Strong , Muscular , Bony

Your Answer Strong , Muscular , Bony

True/False Question Working away from home makes it easier to focus on

our job Correct Answer

True

Your Answer True

True/False Question There are two types of presentation

Correct Answer

True

Your Answer False

Select The Blank Question A ________ is the core of business communication as

it is an action oriented affair. Correct Answer

Feedback

Your Answer Feedback

Multiple Choice Multiple Answer Question The vision should be based on

Correct Answer

Talents and dreams , Hopes and passion

Your Answer Talents and dreams , Hopes and passion

Page 8 of 33




Select The Blank Question ________ are used to convey the key part of the

message Correct Answer

Visual aids

Your Answer Presentation

True/False Question Report plays an important role as a vehicle of

communication. Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question Few stress can be avoided as a result of

Correct Answer

Mental attitude

Your Answer Sharing thoughts with someone

Multiple Choice Single Answer Question To complete work , one needs to start

Correct Answer

Early

Your Answer Early

True/False Question It is not necessary to admit error when we are wrong

Correct False

Page 9 of 33


Answer Your Answer False

Multiple Choice Single Answer Question Visual aids are used to convey

Correct Answer

Vital points of the presentation

Your Answer Vital points of the presentation

Multiple Choice Single Answer Question It can be used as legal record which may be used in

the court of law Correct Answer

Written communication

Your Answer Written communication


Inward address Receivers address Senders Address

Head Address Senders Address Non- Direct communication

Written Communication Non- Direct communication

Further reference

Business letter legal evidence legal evidence

Outward Number Further reference Receivers address

Multiple Choice Single Answer Question Strain

Correct Answer

When pressure and stress is continuous

Your Answer When pressure and stress is continuous

Multiple Choice Single Answer Question One should look at the present with the eye towards

Correct Answer

Future

Your Answer Future

Page 10 of 33


True/False Question The formality requirement of proposals are always the

same. Correct Answer

False

Your Answer False

True/False Question All companies use printed memorandum stationary for

processing memorandum. Correct Answer

False

Your Answer False

Select The Blank Question Goals help us to ________

Correct Answer

Communicate

Your Answer Success

Multiple Choice Multiple Answer Question What is B2C?

Correct Answer

Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Your Answer Business to consumer

True/False Question In business organisations barriers arise because of is

setup Correct Answer

True

Your Answer False

Multiple Choice Multiple Answer Question The areas which help you to develop a mindset are

Correct Answer

Crystallize thinking , Develop sincere desire , Confidence

Your Answer Confidence

Page 11 of 33


Select The Blank Question The ________ body of the presentation should be

broken into short and clear units Correct Answer

Main

Your Answer End

Select The Blank Question ________is the positive enthusiasm for making the

work exciting and fun Correct Answer

Verve

Your Answer Attitude

Multiple Choice Multiple Answer Question This makes communication difficult

Correct Answer

One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Your Answer One party gets angry

Multiple Choice Multiple Answer Question Report means

Correct Answer

A document in which given problem is examined , An account or statement which describes an opinion

Your Answer An account or statement which describes an opinion , Outcome of an observation


Written Communication One – way process World Wide Web World Wide Web World Wide Web

Website World Wide Web World Wide Web World Wide Web

One – way process

Letter Written Kept

Record Kept Written

Notice Issued Issued

Page 12 of 33


Multiple Choice Single Answer Question Barrier for written communication can be

Correct Answer

Language

Your Answer Language

Select The Blank Question The ________ context refers to the nature of

relationship between the communication as well as who is present

Correct Answer

Social

Your Answer Physical

Multiple Choice Single Answer Question These are permanent records for business

Correct Answer

Business letters

Your Answer Business letters

Multiple Choice Multiple Answer Question Treat everyone as important and

Correct Answer

Understand them , Do not underestimate them

Your Answer Estimate them , Understand them

Multiple Choice Multiple Answer Question The three step plans which will put our priorities into

practice are Correct Answer

Evaluate , Eliminate , Estimate

Your Answer Evaluate , Enlight , Estimate

True/False Question House journals are used by organisations for public

circulation. Correct Answer

False

Your Answer False

Page 13 of 33



Correct Answer

Non-Direct Communication

Your Answer None of above

Select The Blank Question The best realtionship is one in which both the parties

are constantly ________ from one another. Correct Answer

Receiving

Your Answer Receiving

True/False Question The receiver of the message has to encode the


False

Your Answer True

Multiple Choice Single Answer Question The most effective way of communication

Correct Answer

Written

Your Answer Visual

True/False Question Written communication is a two way process.

Correct Answer

False

Your Answer True

Select The Blank Question ________ are the greatest time waster for executives

Correct Answer

Interruptions

Your Answer Interruptions

True/False

Page 14 of 33


Question Goals force us to plan ahead

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question Holding your head high would be sign of

Correct Answer

Honour , Confidence

Your Answer Confidence

Select The Blank Question Our________ has the potential to limit us.

Correct Answer

Past

Your Answer Time

Select The Blank Question Outer confidence will bring ________confidence.

Correct Answer

Inner

Your Answer Inner

Multiple Choice Single Answer Question Where is inside address written?

Correct Answer

Below the outward number

Your Answer Above the date

Multiple Choice Single Answer Question Body language adds intensity to

Correct Answer

Face to face communication

Your Answer Verbal communication

Multiple Choice Multiple Answer Question What are linguistic/Cultural barriers ?

Correct Difference in languages , Difference in Sikhs And

Page 15 of 33


Answer Muslims culture Your Answer Difference in languages , Frame of mind

Select The Blank Question To prevent stress one should develop a proper

________ Correct Answer

Perspective

Your Answer Way

Multiple Choice Single Answer Question People tend to procrastinate when they feel that the

work is Correct Answer

Unimportant

Your Answer Most important

Multiple Choice Single Answer Question While encoding a message the receiver

Correct Answer

Interprets the message

Your Answer Accepts the message

Multiple Choice Single Answer Question Time management is

Correct Answer

Self management

Your Answer Self management

Multiple Choice Multiple Answer Question Stress at times works

Correct Answer

As motivator , As positive

Your Answer As demotivator

Multiple Choice Single Answer Question Stress becomes strain when it is

Correct Answer

Continuous

Page 16 of 33


Your Answer Continuous



True/False Question Successful people employ a strategy of priorities to

manage their time Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question Developed Values' means

Correct Answer

You are principled

Your Answer You are focussed on results

True/False Question Relationships have to be mutually beneficial and

healthy to both the parties. Correct Answer

True

Your Answer True

Select The Blank Question The ________ is written as a formality in the body of

Page 17 of 33


the letter. Correct Answer

Closing paragraph

Your Answer Closing paragraph

Multiple Choice Multiple Answer Question Channel is the

Correct Answer

Method for delivering message , Medium for delivering message

Your Answer Method for delivering message





True/False Question Reports play a very important role in business

organisation especially for checking performance. Correct Answer

True

Your Answer True

True/False Question It is not necessary to admit error when we are wrong

Correct Answer

False

Your Answer False

True/False Question Tele prospecting is calling customers to maintain and

nurture key account relationships. Correct Answer

False

Your Answer False

Multiple Choice Multiple Answer Question As per Newman and Summer Communication is the

Page 18 of 33


Exchange of Correct Answer

Facts , Opinion , Emotions

Your Answer Facts , Opinion , Emotions

Multiple Choice Single Answer Question It sometimes bringout the best in people

Correct Answer

Stress

Your Answer Stress


Correct Answer

Written

Your Answer Verbal

Multiple Choice Multiple Answer Question Proposal is

Correct Answer

A presentation for consideration of something , Appeals or bids for grants,donations etc

Your Answer A presentation for consideration of something , Appeals or bids for grants,donations etc


People asset of the company asset of the company

Credibility Consistence Consistence

Discussion healthy and positive healthy and positive

Argument brings in negative feelings

take focus off from one's own self

Multiple Choice Single Answer Question It is required for emerging successful strategy while

interpreting results Correct Answer

Review

Your Answer Vision

Page 19 of 33


True/False Question Written communication is a two way process.

Correct Answer

False

Your Answer False

Multiple Choice Multiple Answer Question Inside address contains

Correct Answer

Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Select The Blank Question Whereever the need for information is

permanent________ communication should be used. Correct Answer

Written

Your Answer Written

Multiple Choice Single Answer Question In India we use which method for writing the date

Correct Answer

British

Your Answer British

Multiple Choice Multiple Answer Question A person without vision sees

Correct Answer

What is immediate , What is convenient

Your Answer What is immediate , What is convenient

Multiple Choice Multiple Answer Question Goals need to be

Correct Answer

Planned , Evaluated , Identified

Your Answer Planned , Evaluated , Identified

Page 20 of 33


Multiple Choice Single Answer Question Advantage of written communication is

Correct Answer

Can be kept as a legal record

Your Answer Can be kept as a legal record

Select The Blank Question Take care of ________ and the hours will take care of

themselves Correct Answer

Minutes

Your Answer Minutes

Multiple Choice Multiple Answer Question Communication is the art of transmitting

Correct Answer

Information , Ideas , Atttitudes

Your Answer Information , Ideas , Atttitudes


Achievements Accomplishments Accomplishments

Poor eyes Limited eyesight Limited eyesight

Poor vision Llimited deeds Llimited deeds

Seer Spiritualist Spiritualist

Multiple Choice Single Answer Question This results in one person winning and the other

losing Correct Answer

Arguments

Your Answer Arguments

True/False Question The formality requirement of proposals are always the

same. Correct Answer

False

Page 21 of 33


Your Answer True

Multiple Choice Single Answer Question Subject contains

Correct Answer

Objectives of the letter at a glance

Your Answer Objectives of the letter at a glance

Select The Blank Question ________ is an example of psychological noise

Correct Answer

Egotism

Your Answer Egotism

Multiple Choice Multiple Answer Question The different types of barriers that can come in the

way of effective communication are Correct Answer

Physical , Cultural , Mechanical

Your Answer Physical , Cultural , Mechanical

True/False Question The simplest proposal resembles memorandum.

Correct Answer

True

Your Answer True

Select The Blank Question ________ normally consists of outward number and

date of any previous correspondence. Correct Answer

Reference

Your Answer Reference

Select The Blank Question The last thing one knows is what to put ________

Correct Answer

First

Page 22 of 33


Your Answer First

Multiple Choice Single Answer Question Body of the letter consists of

Correct Answer

Main message

Your Answer Main message

Multiple Choice Multiple Answer Question In less literal terms Vision is the ability to

Correct Answer

Read between the lines , See opportunity

Your Answer Read between the lines , See opportunity

Multiple Choice Multiple Answer Question The three stages of stress are

Correct Answer

Alarm stage , Resistance stage , Exhaustion stage

Your Answer Alarm stage , Resistance stage , Exhaustion stage

Multiple Choice Single Answer Question The first steps to becoming a great manager are

simply Correct Answer

Common sense

Your Answer Common sense

Select The Blank Question In the body of the message________ paragraph

attracts the attention of the reader. Correct Answer

Opening

Your Answer Opening

Multiple Choice Multiple Answer Question Reference means

Correct Answer

It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent

Page 23 of 33


Your Answer It refers to the outward number of letter being sent

Multiple Choice Single Answer Question This is a letter written inside the organisation?

Correct Answer

Memorandum

Your Answer Memorandum

Select The Blank Question Goals give ________ target to shoot for

Correct Answer

Tangible

Your Answer Tangible

Multiple Choice Single Answer Question The greatest disadvantage of this method of

presentation is that speaker may forget some points Correct Answer

Memorized presentation

Your Answer Memorized presentation

True/False Question but everything to do with hope

Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question It is a statement which describes an opinion

Correct Answer

Report

Your Answer Report

Select The Blank Question The ________ context refers to the nature of

relationship between the communication as well as who is present

Correct Answer

Social

Page 24 of 33


Your Answer Cultural

Multiple Choice Multiple Answer Question Various kinds of disease caused from stress

Correct Answer

Heartbeat increase , Increase in perspiration , Slow digestion

Your Answer Heartbeat increase , Increase in perspiration , Slow digestion


Correct Answer


Your Answer Non-Direct Communication



Multiple Choice Multiple Answer Question Tools of planning are

Correct Answer

Franklin planner , Day runner , Day times

Your Answer Franklin planner , Day times , Newspaper

Multiple Choice Multiple Answer Question Areas where we can set goals are

Correct Answer

Personal development , Physical development , Professional accomplishment

Your Answer Personal development , Physical development , Professional accomplishment

Page 25 of 33


True/False Question There is no perfect communication free of all barriers

Correct Answer

True

Your Answer True

True/False Question The complimentary close of a letter must agree in

tone with salutation Correct Answer

True

Your Answer True

True/False Question Printing house journals maintain public relations

within the organisation. Correct Answer

True

Your Answer True

True/False Question Signature is written above the complimentary close

Correct Answer

False

Your Answer False





True/False Question In a Negotiation both the parties have pre-determined

goals Correct Answer

True

Your Answer True

Match The Following

Page 26 of 33


Question Correct Answer Your Answer

Keen foresight Power of imagination Visualize future

Vision Visualize future Sense of accomplishment

Positive changes Positive growth Positive growth

Pressures Limited vision Power of imagination

Multiple Choice Single Answer Question Barrier for written communication can be

Correct Answer

Language

Your Answer Language

Multiple Choice Single Answer Question The maximum content on the slide should be limited

to Correct Answer

25 words

Your Answer 25 words

Multiple Choice Multiple Answer Question Treat everyone as important and

Correct Answer

Do not underestimate them , Understand them

Your Answer Do not underestimate them , Understand them

Multiple Choice Single Answer Question Health related worries are about

Correct Answer

0.1

Your Answer 0.4

Select The Blank Question ________ are used to convey the key part of the


Visual aids

Your Answer Visual aids

Page 27 of 33


Multiple Choice Single Answer Question Turning your vision into reality is

Correct Answer

Process

Your Answer Process

Select The Blank Question ________ can prompt people to find a better way of

doing things Correct Answer

Stress

Your Answer Stress


Correct Answer


Your Answer Non-Direct Communication

Select The Blank Question Many speakers write and learn entire speeches in

________ type of presentation Correct Answer

Memorize

Your Answer Reading

Multiple Choice Single Answer Question These are permanent records for business

Correct Answer

Business letters

Your Answer Business letters


Inward address Receivers address Receivers address

Head Address Senders Address Senders Address

Written Communication Non- Direct communication

Non- Direct communication

Page 28 of 33


Business letter legal evidence legal evidence

Outward Number Further reference Further reference

Select The Blank Question Vision is________

Correct Answer

Acquired

Your Answer Acquired

Select The Blank Question ________ of the letter consists of main message.

Correct Answer

Body

Your Answer Body

True/False Question The goal pyramid is made of six sections

Correct Answer

False

Your Answer False

Multiple Choice Multiple Answer Question Memo is

Correct Answer

It is an inter office communication , It is a routine type of communication , They are direct written messages

Your Answer It is an inter office communication , It is a routine type of communication

Multiple Choice Single Answer Question This number can be used in further correspondence

for ready reference. Correct Answer

Outward

Your Answer Outward

Multiple Choice Multiple Answer Question Proposal is

Correct Answer

A presentation for consideration of something , Appeals or bids for grants,donations etc

Page 29 of 33


Your Answer A presentation for consideration of something , Appeals or bids for grants,donations etc

True/False Question Relationships have to be mutually beneficial and

healthy to both the parties. Correct Answer

True

Your Answer True

Select The Blank Question To prevent stress one should develop a proper

________ Correct Answer

Perspective

Your Answer Perspective

Select The Blank Question A ________ posture shows rigidity in thought

Correct Answer

Stiff

Your Answer Straight

Select The Blank Question Only ________ percent of worries are considered as

cause of concern Correct Answer

8

Your Answer 10

Multiple Choice Single Answer Question To build a positive reputation among people , one has

to take care of Correct Answer

Relationships

Your Answer Relationships

Multiple Choice Single Answer Question Where are enclosures written?

Correct Answer

After complimentary close

Page 30 of 33


Your Answer After complimentary close

Multiple Choice Single Answer Question The most valuable asset of a company is

Correct Answer

People

Your Answer People

Multiple Choice Single Answer Question The heading should be followed by number of names

that are to receive the message in Correct Answer

Memo

Your Answer Mail

Multiple Choice Multiple Answer Question Inside address contains

Correct Answer

Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Multiple Choice Single Answer Question The most effective way of communication is

Correct Answer

Written

Your Answer Written

Multiple Choice Multiple Answer Question Ways to overcome laziness are

Correct Answer

Using planner , Work away from home , Start early

Your Answer Work away from home , Start early

Multiple Choice Multiple Answer Question In order to realise new things one should

Correct Answer

Be willing to do new things , Look for ideas , Be observant

Your Answer Be willing to do new things , Look for ideas , Be observant

Page 31 of 33


True/False Question A report is made after thorough enquiry.

Correct Answer

True

Your Answer True

Multiple Choice Multiple Answer Question As per Newman and Summer Communication is the

Exchange of Correct Answer

Facts , Opinion , Emotions

Your Answer Facts , Opinion , Emotions

True/False Question In face to face settings people are simultaneously

senders and receivers of information Correct Answer

True

Your Answer False

True/False Question Memorandums are usually initiated by the writer

rather than signed. Correct Answer

True

Your Answer True

Multiple Choice Single Answer Question The trump card during negotiation should be brought

out at Correct Answer

At the crucial moment

Your Answer At the crucial moment


Correct Answer

Written

Your Answer Written

Page 32 of 33


Multiple Choice Single Answer Question Communiation is an art of imparting

Correct Answer

Information

Your Answer Information

True/False Question All kinds of stress are negative

Correct Answer

False

Your Answer False

True/False Question Mission of an organisation should be easily

achievable Correct Answer

True

Your Answer False

Page 33 of 33

Date post:	11-Apr-2015
Category:	Documents
Upload:	api-3733148
View:	1,722 times
Download:	4 times

SCDL - Business Communication & EE

Documents