School Based Traineeship Course Guide - Email V4...Issue No. 4 | July 2019 Prestige Service Training...

Issue No. 4 | July 2019www.pst.edu.au

Prestige Service Training

School Based Traineeship

Course GuideExplore Your Career Pathway

Start Here Today

CEO's NoteA traineeship is just the first stepping stonein your career pathway. Stats suggest youwill have up to 8 careers in your life. It is agreat opportunity to earn some money,gain a qualification and get points towardyour QCE (8 points for a Certificate III and4 points for a Certificate II). No matterwhat you do, these are transferable skillsto last a lifetime in any career! Skills for a lifetime, lasting knowledge anda head start on the rest. Remember, you are the master of creatingyour career pathway.

Creating Career Pathways

In This Issue

03 04 05 06 09 11 14 18 20

A Guide to Prestige Service Training Frequently Asked Questions Creating Career Pathways Hospitality Tourism Retail Business Information, Digital Media andTechnology Get in Touch With Us

02

02 Prestige Service TrainingRTO ID: 31981

A Guide to Prestige Service

Training At Prestige Service Training, we know joining the

workforce can be scary. We are here to guide you through every step of your traineeship and we make it fun and exciting! We will take you on a journey from

coaching you through your first interview to accompanying you through all of the paperwork to

start your traineeship. Then your Service Facilitator will guide you in completing your qualification!

Our Service Facilitators are very hands on. We will give you that custom-made training to best fit you. That

means if training needs to happen at school, our offices or at your workplace, training can happen anywhere!

You will be handed the tools; quality training and support. Use these tools to enhance your future career

opportunities (GET THAT JOB!).

We have helped over 1000 students get a "Fast-Start" on their career. But it doesn't stop there ... We have the

pathways to help you stay employed after your traineeship, climb the corporate ladder or continue

study at university.

Prestige Service TrainingRTO ID: 31981 03

QuestionsHow often do I go to work and training as part of my School Based Traineeship (SAT)?

As a SAT, the traineeship must make animpact on your school timetable. To showthe impact, the school, student,parent/guardian, employer and trainingorganisation must negotiate a schedule ofeducation, training and employment whichdocuments when the student is at work,school and training. SATs must successfully complete between375 hours and 750 hours, depending on thequalification they are completing.

How do I find an employer to take me on as a SAT?

Check out our positions vacant on our website www.pst.edu.au or see your school's Industry Liaison Officer.

Do I get paid?

Yes! You get paid for all of the work you do, but not for training.

What happens if I change schools?

You will need to confirm with the new school that they can continue with your traineeship. We will help you do the rest!

How much does it cost?

For you as the student, absolutely nothing! The government funds eligible students to complete a SAT.

Is there a cost for employers?

Yes. Speak to one of our Business Development Consultants to find out more.



STARTA

CAREERHERE

A career in Hospitality unlocks endless opportunities. As one of the largest industries in the world, the adventures

are endless. Open the door to the exciting, dynamic and vibrant industry. Experience the rewards of climbing

the ladder all the way to the top.

A Ticket to the World

HOSPITALITY

The courses in this section are subject to eligibil ity. This program is funded by the Queensland Government. Students must be in Year 10 or 11 to commence, and; a Queensland resident i.e. Australian Citizen or permanent resident residing in

Queensland or a New Zealand citizen permanently residing in Queensland. Students must not previously have completed or currently enrolled in a School Based Traineeship Program.

If you would l ike more information, please see visit either guides to School Based Traineeships: https://training.qld.gov.au/apprenticeshipsinfo/schoolbased/Documents/school-based-guide.pdf

https://training.qld.gov.au/apprenticeshipsinfo/informationresources/Documents/info-sheets/is26.pdf

Course details are subject to change. Whilst every attempt is made to ensure that information is accurate and up-to-date at the time of printing and distribution.


Entry Requirements: There are no specific entry requirements. Length: Up to 12 months. Commencement Date: This course can be commenced at any time.

Total units = 12Core units = 6Elective units = 6

Units:

Apply for the School BasedTraineeship on our PrestigeService Training website,www.pst.edu.au Be interviewed Complete 2 days of workexperience with the EmployerLet the journey begin! Complete 375 hours of paid workduring a 1-year period

To Be Successful:

CORE BSBWOR203SITHIND002 SITHIND003SITXCCS003SITXCOM002SITXWHS001 ELECTIVES SITXFSA001SITXFSA002SITXCCS002SITHFAB002SITHFAB007HLTAID003

Work effectively with others Source & use information on the hospitality industry Use hospitality ski l ls effectively Interact with customers Show social & cultural sensitivity Participate in safe work practices Use hygienic practices for food safety Participate in safe food handling practicesProvide visitor information Provide responsible service of alcohol Serve food & beverage Provide first aid


Certificate II inHospitalitySIT20316This qualif ication reflects the role of individuals whohave a defined and l imited range of hospitalityoperational ski l ls and basic industry knowledge. Theyare involved in mainly routine and repetitive tasks andwork under direct supervision. This qualif ication provides a pathway to work in varioushospitality settings, such as restaurants, hotels, motels,catering operations, clubs, pubs, cafés, and coffeeshops.


CORE BSBWOR203SITHIND002SITHIND004SITXCCS006SITXCOM002SITXHRM001SITXWHS001 ELECTIVES SITHIND001SITXFSA001SITXCCS002SIRXSLS001SITXCCS004SITHFAB002SITHFAB004SITHFAB007SITXFSA002SITHFAB001SITHGAM001SITHACS005SITHACS008SITHACS002SITHACS003SITXWHS002BSBCMM201BSBCMM301

Work effectively with othersSource & use information on the hospitality industryWork effectively in hospitality service Provide service to customersShow social & cultural sensitivityCoach others in jobs ski l lsParticipate in safe work practices Use hygienic practices for hospitality serviceUse hygienic practices for food safetyProvide visitor informationSell to the retail customerProvide lost & found servicesProvide responsible service of alcoholPrepare & serve non-alcoholic beveragesServe food & beverageParticipate in safe food handling practicesClean & tidy bar areasProvide responsible gambling servicesProvide porter serviceProvide accommodation reception servicesProvide housekeeping services to guestsPrepare room for guestsIdentify hazards, assess & control safety risksCommunicate in the workplaceProcess customer complaints

Certificate IIIin HospitalitySIT30116This qualif ication reflects the role of individuals whohave a range of well-developed hospitality service,sales or operational ski l ls and sound knowledge ofindustry operations. Using discretion and judgement,they work with some independence and under l imitedsupervision using plans, policies and procedures theguide work activit ies. This qualif ication provides a pathway to work inorganisations such as restaurants, hotels, motels, clubspubs, cafes and coffee shops. This qualif ication allowsfor multiski l l ing and for specialisation inaccommodation services, food and beverage andgaming.



Entry Requirements: There are nospecific entry requirements. Length: Up to 12 months. Commencement Date: This coursecan be commenced at any time.


Units:


To Be Successful:

One of the world's major and ever moving industries ...Tourism. It's all about diversity and development. With the growth that the Tourism industry takes on, there is always

room to move. Endless and unimaginable career possibilities.

The World is in Your Hands

TOURISM



The courses in this section are subject to eligibil ity. This program is funded by the Queensland Government. Students must be in Year 10 or 11 to commence, and; a Queensland resident i.e. Australian Citizen or permanent resident residing in Queensland or a New Zealand citizen permanently residing in Queensland. Students must not previously have completed or currently enrolled in a School Based Traineeship Program.If you would l ike more information, please see visit either guides to School Based Traineeships: https://training.qld.gov.au/apprenticeshipsinfo/schoolbased/Documents/school-based-guide.pdfhttps://training.qld.gov.au/apprenticeshipsinfo/informationresources/Documents/info-sheets/is26.pdf



Units:

Certificate IIIin TourismSIT30116This qualif ication reflects the role of individuals who usea range of well-developed tourism service, sales oroperational ski l ls and sound knowledge of industryoperations to coordinate tourism services. Usingdiscretion and judgement, they work with someindependence and under l imited supervision usingplans, policies and procedures to guide work activities. This qualif ication provides a pathway to work in manytourism industry sectors and for a diversity of employersincluding tour operators, inbound tour operators, visitorinformation centres, attractions, cultural and heritagesites, and any small tourism business.

CORE SITTIND001 SITXCCS006SITCOM002SITXWHS001 ELECTIVES SITXCCS002SITXCCS004SITXWHS002SITXCCS001BSBSUS201 BSBWOR203SITXCOM001SIRXSLS001SIRXPDK001BSBCMM301BSBCMM201

Source & use information on the tourism & travel industryProvide service to customersShow social & cultural sensitivityParticipate in safe work practices Provide visitor informationProvide lost & found servicesIdentify hazards, assess & control safety risksProvide customer information & assistanceParticipate in environmentally sustainable work practicesWork effectively with othersSource & present informationSell to the retail customers Advise on products & servicesProcess customer complaintsCommunicate in the workplace


To Be Successful:



Customer service, creativity, innovation ... the list of skills are endless. There are almost 140,000 retail businesses in

Australia alone! So many employment and career choices. It doesn't end there though! Retail boasts the core values

that almost every career pathway will need.

It's Everywhere

RETAIL



The courses in this section are subject to eligibil ity. This program is funded by the Queensland Government. Students must be in Year 10 or 11 to commence, and; a Queensland resident i.e. Australian Citizen or permanent resident residing in Queensland or a New Zealand citizen permanently residing in Queensland. Students must not previously have completed or currently enrolled in a School Based Traineeship Program.If you would l ike more information, please see visit either guides to School Based Traineeships: https://training.qld.gov.au/apprenticeshipsinfo/schoolbased/Documents/school-based-guide.pdfhttps://training.qld.gov.au/apprenticeshipsinfo/informationresources/Documents/info-sheets/is26.pdf

06Course details are subject to change. Whilst every attempt is made to ensure that

information is accurate and up-to-date at the time of printing and distribution.

Certificate II inRetail ServicesSIR20216This qualif ication provides the ski l ls and knowledge foran individual to be competent in a wide range ofgeneral Information and Communications Technology(ICT) technical functions and to achieve a degree ofself-sufficiency as an advanced ICT user. Persons working at this level wil l support informationtechnology activities in the workplace across a widerange of ICT areas, including technical support,network administration, web technologies, softwareapplications and digital media technologies.




Units:

CORE SIRXCEG001SIRXCOM001 SIRXIND001SIRXIND003SIRXPDK001SIRXWHS002 ELECTIVES SIRRMER001BSBWOR204FSKLRG09 BSBWOR202BSBSUS201

Engage the customerCommunicate in the workplace to support team & customer outcomesWork effectively in a service environmentOrganise personal work requirementsAdvise on products & servicesContribute to workplace health & safety Produce visual merchandise displaysUse business technologyUse strategies to respond to routine workplace problemsOrganise & complete daily work activit iesParticipate in environmentally sustainable work practices

This elective is an option for venues that serve food:

SIRRFSA001 Handle food safely in a retail enviornment


To Be Successful:





Units:

CORE SIRXCEG001SIRXCEG002SIRXCEG003SIRXCOM002SIRXIND001SIRXRSK001SIRXSLS001SIRXWHS002 ELECTIVES BSBMKG401SIRRMER003SIRRRTF001BSBWOR301BSBDIV301

Engage the customerAssist with customer diff icultiesBuild customer relationships & loyaltyWork effectively in a teamWork effectively in a service environmentIdentify & respond to security r isksSell to the retail customerContribute to workplace health & safety Profi le the marketCoordinate visual merchandising activit iesBalance & secure point-of-sale terminalOrganise personal work priorit ies & developmentWork effectively with diversity

Certificate III inRetail SIR30216This qualif ication reflects the role of individuals who havethe primary responsibil ity of engaging the customer,maintaining daily store operations and delivering onorganisational expectations. They have sound knowledgeof product and service offerings. These individuals possessa range of well-developed ski l ls where discretion andjudgement is required. They work with some independenceunder l imited supervision. Some individuals working at thislevel are responsible for supervising other team membersand monitoring day-to-day workplace operations. The qualif ication provides a pathway to work in a diverserange of reati l settings including speciality retailers,supermarkets, department stores and quick servicerestaurants.

This elective is an option for venues that serve food:SIRRFSA001 Handle food safely in a retail environment

This elective is an option for l icensed venues:SITHFAB002 Provide responsible service of alcohol


To Be Successful:

Get Down to BusinessYou have the choice! Whether you want to work in the

business sector or choose to change industries, business skills are needed in every industry. It is the perfect platform

to kick-start your career. Think about this … Arnold Schwarzenegger started off studying business! Under his

professions cap now is a bodybuilder, actor, director, businessperson and politician … to name a few. Where will

you let your career in business take you?

BUSINESS



The courses in this section are subject to eligibil ity. This program is funded by the Queensland Government. Students must be in Year 10 or 11 to commence, and; a Queensland resident i.e. Australian Citizen or permanent resident residing in

Queensland or a New Zealand citizen permanently residing in Queensland. Students must not previously have completed or currently enrolled in a School Based Traineeship Program.

If you would l ike more information, please see visit either guides to School Based Traineeships: https://training.qld.gov.au/apprenticeshipsinfo/schoolbased/Documents/school-based-guide.pdf

https://training.qld.gov.au/apprenticeshipsinfo/informationresources/Documents/info-sheets/is26.pdf


Certificate II inBusinessBSB20115This qualif ication reflects the varied roles of individualsacross different industry sectors who apply a broadrange of competencies using some discretion,judgement and relevant theoretical knowledge. Theymay provide technical advice and support to a team.




Units:

CORE BSBWHS201 ELECTIVES BSBCUS201BSBINM201BSBCMM201BSBITU211BSBITU213 BSBSUS201 BSBWOR202BSBWOR203BSBWOR204BSBIND201FSKLRG09

Contribute to health & safety of self & others Deliver a service to customersProcess & maintain workplace informationCommunicate in the workplaceProduce digital text documentsUse digital technologies to communicateremotelyParticipate in environmentally sustainable workpracticesOrganise & complete daily work activit iesWork effectively with othersUse business technologyWork effectively in a business environmentUse strategies to respond to routine workplaceproblems


To Be Successful:

06

Certificate III inBusinessBSB30115This qualif ication reflects the role of individuals whoapply a broad range of competencies in a varied workcontext using some discretion, judgement and relevanttheoretical knowledge. They may provide technicaladvice and support to a team. Job tit les relevant to this qualif ication include customerservice advisor, data entry operator, general clerk,payroll officer, typist, work processing operator, retailassistant.



Units:


To Be Successful:

CORE BSBWHS302 ELECTIVES BSBCUS301BSBDIV301BSBSUS401 BSBWOR301BSBINN301BSBCMM301BSBWOR204BSBWRT301BSBITU313BSBITU312BSBITU314BSBPRO301SIRXFIN201SIRXSLS304SIRXMER303BSBEBU401ICTWEB201ICTWEB302ICTWEB303

Apply knowledge of WHS legislation in the workplace Deliver & monitor a service to customersWork effectively with diversityImplement & monitor environmentally sustainable workpracticesOrganise personal work priorit ies & developmentPromote innovation in a team environmentProcess customer complaintsUse business technologyWrite simple documentsDesign & produce digital text documentsCreate electronic presentationsDesign & produce spreadsheetsRecommend products & servicesBalance & secure point-of-sale terminalCoordinate sales performanceCoordinate merchandise presentationReview & maintain a websiteUse social media tools for collaboration & engagementBuild simple websites using commercial programsProduce digital images for the web




The courses in this section are subject to eligibil ity. This program is funded by the Queensland Government. Students must be in Year 10 or 11 to commence, and; a Queensland resident i.e. Australian Citizen or permanent resident residing in Queensland or a New Zealand citizen permanently residing in Queensland. Students must not previously have completed or currently enrolled in a School Based Traineeship Program.If you would l ike more information, please see visit either guides to School Based Traineeships: https://training.qld.gov.au/apprenticeshipsinfo/schoolbased/Documents/school-based-guide.pdfhttps://training.qld.gov.au/apprenticeshipsinfo/informationresources/Documents/info-sheets/is26.pdf Prestige Service Training

RTO ID: 31981 18

From brick phones to smartphones. From posting a letter to instant messenger. From showing emotions to inserting an

emoji. The ICT industry has drastically grown and will continue to! It plays a part in everything we do every day –

the way we work, communicate, spend free time. The list goes on. In a universe of ever-changing technology, the world is the possibility! Your future career in your hands.

#EndlessOpportunities.

The Code to a Career

INFORMATION,

DIGITAL MEDIA

& TECHNOLOGY


Certificate III inInformation,Digital Media &TechnologyICT30118This qualif ication provides the ski l ls and knowledge for anindividual to be competent in a wide range of generalinformation and communications technology (ICT)technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.




Units:

CORE BSBWHS304 BSBSUS401 ICTICT202ICTICT301ICTICT302ICTSAS308 ELECTIVES ICTICT203ICTICT304ICTNWK304ICTSAS307 ICTICT303ICTSAS303ICTSAS304ICTSAS305ICTSAS306BSBEBU401ICTWEB201ICTWEB302ICTWEB303BSBITU312BSBCUS301BSBWOR301

Participate effectively in WHS communication & consultationprocessImplement & monitor environmentally sustainable workpracticesWork & communicate effectively in an ICT environmentCreate user documentationInstall & optimise operating system softwareRun standard diagnostic tests Operate application software packagesImplement system software changesAdminister network peripheralsInstall, configure & secure a small office or home officenetworkConnect internal hardware componentsCare for computer hardwareProvide basic system administrationProvide ICT advise to clientsMaintain equipment & softwareReview & maintain a websiteUse social media tools for collaboration & engagementBuild simple websites using commercial programsProduce digital images for the webCreate electronic presentationsDeliver and monitor a service to customersOrganise personal work priorities & development


To Be Successful:

Get in Touch With UsWe are proud to have some wonderful learning locations. Explore and uncover endless opportunities and create your career pathway.



Southport CampusIn the heart of the thriving Southport

Business District, you will find our main campus and office.

1300 368 097Phone:Public Transport:

Southport Central Building 3G, Level 4, 27 Garden St

Scarborough St at White St (Bus Stop)Southport (Bus Stop)Southport (Tram Station)Southport St at White St (Bus Stop)

Parking:3-hour free in Southport Library Car Park (Lawson St)3-hour free in underground Southport Central Car Park (Lawson St)$6 all day parking in the Athol Paterson Car Park (Lawson St)


Robina CampusIn the CBD of Robina, a short (300m)

walk to public transport, our Southern Campus is perfectly

situated.

The Rocket, 13A/203 Robina Town

Centre Dr

1300 368 097Phone:Public Transport:

Robina Train Station (Bus Stop)Robina Station (Train Station)Robina Town Centre (Bus Stop)

Parking:Free on-site parkingStreet parking


Beenleigh CampusConveniently located between the

Gold Coast & Brisbane is where you'll find our Northern Campus.

Beenleigh Business Centre, 5/69 George Street

1300 368 097Phone:Public Transport:George St near Macs Lane (Bus Stop)Alamein St at Beenleigh SHS (Bus Stop)Beenleigh Station (Train Station)Parking:

Free on-site parkingStreet parking


Createa

Career

Pathway

Today1300 368 097 [email protected] pst.edu.au

Prest ige Service Training

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