INSTITUTE OF ACCOUNTANCY ARUSHA

DEPARTMENT OF INFORMATICS

FIELD ATTACHMENT REPORT

STUDENT NAME:NDULU, JudithREGISTRATION NUMBER:BIT/0039/T.2010PROGRAMME:Bachelor of Information TechnologyYEAR OF STUDY:Third YearNAME OF THE ORGANIZATION:Kilimanjaro Airport Development Company FIELD ATTACHMENT PERIOD: July 2012 October 2012ACADEMIC SUPERVISORS NAME: NGESA, Victor

AKNOWLEDGEMENTIt has been great honor and privilege to undergo training atKilimanjaro Airport Development Company, Kilimanjaro - TanzaniaI would like to take opportunity to express my humble gratitude toMr. John Kassian and Mr. Twalib Ibrahimwhom I executed this project. Their constant guidance and willingness to share his vast knowledge made me understand this training and its manifestations in great depths and helped me to complete the assigned tasks.I am very much thankful tofamily for their ideological, financial and advisory support that they have been showing to me.I am highly thankful to my internal supervisorMr.Victor Ngessa whose invaluable guidance helped me understands the project better.Although there may be many who remain unacknowledged in this humble note of gratitude there are none who remain unappreciated.

God bless you all.

SUMMARY/ABSTRACTThe aim of this report is about the practical work of information technology performed in the organization. It targets on how the Information Technology is applied in the office practically and introduction of the practical world of the theory obtained in the lectures. The report is made up three chapters:Chapter one provides the general impression or the background information about the organization. It explains type of the organization, organizational structure, number of the employee, activities, services, level of technology, customers and strategic direction of the organization. Chapter two explains the activities performed in the organization which day to day duties, challenges, how the problems were faced and solved, expectations, what was learned during the field, the employment prospects and relevance of the attachment.Chapter three gives the conclusion of the and recommendation including the strength and the weakness of the field attachment and benefits derived from field and recommendations of improving the gaps of teaching and practical and improving the plans the suggestions to improve the programs.

Table of ContentsLIST OF FIGURES5LIST OF TABLES6LIST OF ACRONYMS/ ABBREVIATIONS7CHAPTER ONE: INTRODUCTION8CHAPTER TWO: ACTIVITIES PERFORMED12CHAPTER THREE: CONCLUSION AND RECOMMENDATION17REFERENCE20EPPENDICES21

LIST OF FIGURES

LIST OF TABLES

LIST OF ACRONYMS/ ABBREVIATIONS KADCO Kilimanjaro Airport Development Company ICT Information and communication Technology IT Information Technology BIT- Bachelor of Information Technology KIA Kilimanjaro International Airport CCTV - Closed Circuit Television ICT - Information and Communication Technology IP - Internet Protocol ISP - Internet Service Provider LAN - Local Area Network

CHAPTER ONE INTRODUCTIONIntroductionIn this chapter I will explain about the company (KADCO) in general which including history, customers, activities, employees, organizational structure and the level of technology used by the company. Historical Background of Kilimanjaro Airport Development Company (KADCO)Kilimanjaro International Airport was the first international airport to be privatized on 11 March 1998 with shareholding by the Government of Tanzania, McDonald International (UK), The South African Infrastructure Fund (South Africa), and Inter Consult of Tanzania. This formed the company Kilimanjaro Airport Development Company (KADCO).The government opted to take minority shares (24%) in the company to protect its interest in the property. And as a condition quorum for any board meeting is not reached if a Government board member was not present.Objectives of KADCO1. To develop KIA to an internationally recognized, high quality destination for tourism and business traffic.2. To make KIA the gateway to a new Africa achieved through facilities managed, operated and maintained to international standard.3. To make repair to KIA that will bring the airport to a level sufficient to meet International Civil Aviation Organization (ICAO) standards.4. To incorporate into the airport a well developed maintenance program.5. To institute a management structure this is positioned to advance efficiency and productivity of the airport as a profitable public\private sector joint venture. Vision statement of KADCO To be the preferred private Airport operator in Africa. Mission Statement of KADCO Focusing on world class service provision.Type of the organizationThe airport in the partnership type of the organization which became the first international airport to be privatized in Africa in 1998 and is now operated by Kilimanjaro Airport Development Company (KADCO), a consortium comprised of UK base management, engineering and development company Mott Mc Donald International, A South African Infrastructure Fund, The Government of Tanzania and Inter Consult Ltd, A Tanzanian engineering firm.Major servicesKADCO develops and maintains standards and procedures for the handling of passengers and baggage at airports, including all forms and regulations. The KADCO provides overall policy direction and general management for all airport services activities including the financial performance of its products and services. The KADCO is also active in the development of industry procedures for passenger and baggage security and departure control.

Organization Structure

Figure 1.1 organizational structures.

Number of employeesThis organization has 207 employees located in different professions and in different levels of position within an organization.ActivitiesThe air transport system is characterized by three main, strongly interrelated, stakeholders: the airport operators, the airlines and the users including passengers, airlines and freight. Forecasting air transport demand is extremely difficult because it does not only depend on the transport supply including routes and frequency but also on socio-economic characteristics. The main parameters to be considered in an airport demand analysis are: Arriving, generating and transit annual passengers, for national and international traffic; Annual movements per aircraft and operation type; Peak hour movements and peak hour passengers; Fleet mix characteristics; Number of visitors; Freight and mail processed; Socioeconomic indicators of the airport catchment area, as economic growth rate. Security purposes

Level of technology

CustomersThe customers are not only the passengers who fly through an airport but also the family, friends and colleagues who drop off and pick up passengers who also directly use the airports services and products, and those of an airports intermediaries where by business passengers differ from leisure passengers. The passengers include both national and international.

CHAPTER TWOACTIVITIES PERFORMEDIntroductionIn this chapter will explain all the activities that I performed in my training in detail which includes works, experience gained, the challenges met and the solution of the challenges. As a student it was a nice time and experience to get what I have gained and face all that I have ever faced during my field work which has given me a new picture how the world of IT outside the class is.Placement in the organizationI was trained in the department of Information and Communication Technology (ICT) which deal with all functionality of the information and communication equipments within the whole organization. Working environmentI had a very nice working environment where we were only two students in the office which made our consideration and supervision of the field work to be full and strong team work with the other student I was with. It was very friendly to the students and the supervisors which opened the doors for me to learned more than what I ever expected. This has made a very good experience. Above all the workers were very cooperative to the us which made the work be very nice.Tasks and duties The broad function of ICT office is to be responsible for finding and correction software, hardware and network problems for computer users.The following are the primary duties and responsibility of the office;i. Install and maintain antivirus programs and ensure that are current effective;ii. Maintaining IT systems security, back-up and recovery systems;iii. Perform preventive maintenance to all computer and network hardware on regular basis;iv. Ensure consistent implementation of safety management system within the section and ensure that proper records and documentation are kept;v. Fix computer equipment, which could also include printers and scanners (peripherals);vi. Train new user on new systems or software applications;vii. Ensure there is firm framework for information flow internally and externally;viii. Perform any other relevant duties as assigned by the ICT manager.The above mentioned duties and responsibilities also include checking of the X-ray machines which are used for the security purpose and the communications including phones and the displays which are for the advertisements in the airport from the database.The duties and tasks that were assigned to me were all of my interest and I felt great for me to perform all of them most of them were challenging because I did not have the practical experience with them but because I have performed them practically now it is well with me. Moreover one of my best part of Information technology is network an system administration which involve the monitoring of the system and I met it during my field and I enjoyed it because each morning we had to go through the whole organization and check that each part of the system is working properly and after that whenever the problem happens within an organization we were there to solve it additionally to me was knowing how the telephone were connected and used.Measure up of the demandAll the demands of the assigned duties that were given to me I reached the expected standards though in the beginning it was challenging. For more to explain see the log books attached. The explanation will base on some of the challenging tasks, analytical requirements and creativity. Challenging tasksI met many challenging tasks which I had no theoretical and practical knowledge which include those of include that of x-ray maintenance, telephone maintenance, installation of the television channels which I learned the there. The tasks which were challenging but I had theoretical knowledge and not practical including logo display on the database systems, laptop speakers could work, printers could not work and acting as an administrator in the and networking them which I had theory knowledge. I managed them all though it took time for me to accomplish them all. Analytical requirements; The tasks had logical reasoning to the requirements in my training to make me manage IT office as an administrator and possible works to be given. For example as the office we dealt all works of the IT and telecommunication which included telephones and x-ray machines which were the given to the department from the department of the telecommunication. This gave me extra knowledge and taught me to be flexible in my carrier. Creativity; Most of the time I faced the unfamiliar problem and my supervisor taught me that computer is just like the human body and I as the IT technician I am the doctor so the first thing is to know what the problem is then this gave me strength and creativity which increased my knowledge whenever the problem comes to solve for I was taught that when you know the problem, it not a problem anymore, thus gives me strength to know the solution according the knowledge given in the class and that given at the training site. Problem facedI faced very few problems in executing the task and duties which were assigned to me during my training. Lust equipmentsThe problems are that some of the equipment were made long time this is to say they were lust and they need to be change to meet the need of the users because currently most of the time we had to repair time to time. Electricity problem Electricity was another problem where there was no electricity all the time (assured electricity) and sometimes did not last for long.

Internet problem from the ISPSometimes internet was loaded and become very much slow and sometimes in was totally not available to the whole organization from the ISP. Solutions and recommendations Lust equipments; we reported and left the process of changing them all. Electricity problem; it is now processed to have assured of it. Internet problem: we reported to the ISP. ExpectationMy expectations before going for my training was to meet network, different problems of computer and all attached to it including scanners, printers, the way the servers are controlled and to see how do the IT people do their works in general and networking.I have met what I expected and even more than that this includes the maintenance of the x-ray machines, maintaining television, security system, telephone and printing of the identification card and more. New things learnedThere were many things that have learned from the training including the internal parts of different equipments including that of printer, maintenance of the x-ray machines, security system, telephone, maintaining television and printing of the identification card and more. Gaps between theory and practicalThere is big gap between theory and practice this is because technology changes every time some of the things which seem to do not exist anymore and they are on the way to change now. From that I have learned is that theory has given me the direction on how things are but practical is dealing with things as they are in their reality and even more challenges are expected to happen.In my carrier is like a doctor who attends to patient and the computer is the patient so it is you to study the problem at the spot when the problem has been delivered to you some are

Employment prospectsAccording the time I have been in the organization, works that are there, people within an organization, the administration of the organization and the working environment at large I would like to be employed by the organization.I do think that they would have me as the employee when the chance happens due to how I lived with them as the trainee.I got the promise to be employed in the organization.Relevance of the attachmentMy attachment was relevant to my carrier in different aspects as follows KnowledgeI got both practical and theory which was conducted there. Where by practical includes the addressing problems, organization and maintaining of works, what I am needed to do, in different positions within an organization as the IT person and in theory is the way interaction is done between the my office and other offices and how to serve people. Skill developmentMy skills were very highly developed because I was able to be addressed with different problems which gave me more knowledge and an current ways of solving problems, maintaining systems and addition to different devices including the security systems and telephones. New attitudeI have new brighter vision on my carrier now than ever, for my mind is widely opened on the different ways on ICT systems in maintaining, controlling and solving many of their problems them. I can be sure of what I am doing now and with confidence.

CHAPTER THREE CONCLUSION AND RECOMMENDATION

IntroductionIn this chapter I will explain on conclusions which will includes major strength, weakness and the benefits and recommendations will include improvements between the theory and practices, and the suggestions to improve the program, in terms of planning and operational logistics.ConclusionThis is the summing up of the practical training. Here I will explain strength, weakness and the benefits I have got from my practical training. Major strength of field attachmentThere was much strength that that were attached to my field attachment which include the following Monitoring the information systems as the administrator of the systems. The behavior of the IT person in different positions which include the manager, officer as well as technician. The way of addressing the problem given. Limitations of the IT works within the organization. The way ICT office interacts with other offices practically. Individual learning; I learned many thing myself and saw everything myself and face different challenges which strengthened my confidence as IT consultant. I learned working under supervision and self supervision. Interactivity , I learned how the interact with other IT consultants in the works

Major weakness of field attachmentI faced one very big weakness which many people do not believe that a girl can make and be very good in IT consultant. Benefits derived Administration; I now can act as the system administrator of the system both in software and hardware. Maintenance of ICT positions; I now can maintain different positions of information and communication technology in an organization including manager, officer or technician. Problem addressing; I now know how to addressing different problems given. Limitation; I now know the limitations of the IT works within the organization on the interaction of the ICT office and other offices in the organization. Confidence; I now have confidence in ICT works. Supervision; I now work under supervision, supervise and self supervision. Cooperation; I can cooperate with others I solving different problems.RecommendationThis is an advice as a course of action after having my practical training. In my explanation I will base on the improvements between the theory and practices and the suggestions to improve the program, in terms of planning and operational logistics. Improvements of the gap between theory and practices From what I have learned in my practical training I have learned that there is gap between theory and practical. The following are few to mention Outdating; Most of what we have learned are outdated this is because computer technology is growing every day. Claim based; most of the theories do not fit to the market for the market now needs passion and creativity than many theories. Theory takes person to too much claiming which do not help much on practical world. Addressing problem; Theory do not prepare a person facing the problem and how to address the problem which leads to many not to meet the market. Being multipurpose and flexibility; a good example is the office I did the work needed me to be multipurpose and flexible for I met the X-ray machines, televisions, security cameras, magnetic securities and telephones which I had to administrate and maintain. Creativity; most of the theory limits the creativity of the people there should be subjects which take the creativity of the people.Despite of all thanks to the theory knowledge it has given me the basic of some of the works I performed in my training. Suggestions to improve the program, in terms of planning and operational logistics. Outdating; there should be time to time changing of the syllabus to meet the technology growing. Claim based; concentrating mostly on the practical world of different problems to increase speed of work and having many reference answers of the problems. Addressing problem; Peoples should be given different problems as the assignments to do them practically more than theory Being multipurpose and flexibility; The subjects should be those that focus on the growth of technology at a time and the predicted future. Creativity; the way the teacher are teaching should build the way to make a person being creative and advising to those who they discover that they have chosen wrong carrier.This is like doctors carrier which needs first know what the problem is, for when the problem is known is no longer problem. Supervisor John Kassian.(KADCO ICT Manager)

REFERENCEKilimanjaro international airport [internet] Kilimanjaro International airport. Available from: [Accessed 15 August, 2012]Automatic table of content (ToC) [internet] Available from: [Access 27 August, 2012]

EPPENDICESSome figure showing some of the activities

Figure a; One of the printers that I attended.

Figure b; One of the display of I controlled

Figure c: One of the server and security systems I controlled