In this module we will discuss :-

1. Know your orders tab on seller app2. How to process orders on seller app?

Seller app- Orders

1 Orders Tab

Know your orders tab on seller app

1 Tap on the icon to open navigation tabs

2 Tap on orders tab

(1/3)

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1 Orders Tab

3 All your new orders will reflect in new orders tab

Tap here to select date range

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4a Choose date range and apply date filter to view orders datewise

Know your orders tab on seller app (2/3)

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1 Orders Tab

You can search the orders by tapping on search icon and enter details to search

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5a You can enter Order ID/Item ID/Seller SKU ID and tap on search

Know your orders tab on seller app (3/3)

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2 Process orders

How to process the orders on seller app?

Last mile delivery (LMD) sellers Non last mile delivery (Non LMD) seller

• LMD sellers are those who use end to end logistic service of Paytm

• Sellers who do not use Paytm logistic service and they have to fulfil the logistics related requirements on their own

There are two types of seller who process orders accordingly

Process orders

Steps to process orders

How to process the orders on seller app?

1 Tap on create shipment to process the order

2 Courier name-Packing slip and manifest will be sent to your registered email id

3 Tap on submit to confirm

4 You will receive a popup of shipment created successfully

A LMD

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Process orders

How to process the orders on seller app?

Note- Take the print out of packing slip and manifest from your email id

A LMD

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6 Select your order in to ship stage

7 Tap on Email icon, so that the manifest and packing slips emailed successfully

8 Tap on Download icon to download the manifest and packing slip on your phone

5 Your order moves to To ship stage

Process orders

How to process the orders on seller app?

A LMD

(3/4)

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10a Here you can view the status of your shipment

9 Your order moves to in transit

10 You can Track Shipment your order and can know the delivery status

Note- If SLA is breached , the order will be cancelled and you will be charged a cancellation fee

Process orders

How to process the orders on seller app?

A LMD

(4/4)

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11 Your order will move to Completed tab

11a Here you can viewdelivered, cancelled and returns from the dropdown

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Process orders

Steps to process orders

How to process the orders on seller app?

B Non LMD

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1 Tap on mark shipped

2 Enter AWB no.

3 Select courier from the dropdown

4 Tap on submit

5 You will receive a popup of marked shipped successfully

Note– AWB is a document that accompanies goods shipped by courier to provide detailed information about the shipment and allow it to be tracked. You will have to ask your courier partner to generate AWB number in advance.

Process orders

How to process the orders on seller app?

B

(2/3)

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Non LMD

Note- If SLA is breached , the order will be cancelled and you will be charged a cancellation fee

6 Your order moves to in transit

7 Tap on Track shipmentto track your order and know the delivery status

7a Your can view the order details in track shipment

Process orders

How to process the orders on seller app?

B

(3/3)

2 Non LMD

8 Your order will move to Completed tab

8a Here you can viewdelivered, cancelled and returns from the dropdown

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Thank you!For any query please raise a ticket on support