• Riverland homelessness Service is a generic service available to families, single adults and youth

• It’s delivered through an equal formalised partnership between ac.care and the Salvation Army

Service Delivery

Access to the Riverland Homelessness Service is via the Salvation Army.

All people who present will be considered potential clients of the service and will be assessed to identify their presenting crisis and longer term needs.

Risk assessment is a critical part of our work and will be used to determine priority of support.

All members of families presenting to this service are recognised as clients in their own right (i.e. Children)

Key Steps• Client contacts service –worker

confirms client is homeless or at risk of homelessness

• Risk assessment is completed and depending upon risk level there will be

one of the 3 outcomes crisis intervention (high risk)

Intake and assessment (non crisis)Information/referral (Low risk)

NB: For people identified as low or medium risk can be reassessed at any time should their situation

change

Crisis Intervention

2 staff- 0.5 FTE (delivered mon – fri)

Immediate needs met ongoing client (outreach, waitlist, accommodated)

referral to other agency

Service complete no ongoing contact

(Collaborative service approach to case management as identified)

Intake & Assessment(Non Crisis)

Program Manager ac.care 1.0

Salvation Army .8

Waitlist supportOutreach supportAccommodated

Referral

(Collaborative service approach to case management as identified)

Outreach Support0.5 FTE ac.care

0.5 FTE The Salvation Army

Outreach includes support:• Post crisis intervention

•Waitlist support (pre- housing allocation)

• To access alternative housing options

This support is prioritised according to need, and the capacity of the service at

any one time

Case Managers

1.0FTE Salvation Army0.6FTE ac.care0.4FTE ac.care

These staff provide case management support to clients within Transitional and Supported Stimulus properties (allocated to the Riverland Homelessness Service)

Intensive Tenancy Support

0.6FTE ac.care

This role receives referral from Housing SA and representatives from the private rental market.

In involves case management support for clients at risk of

imminent eviction.

Specialist RolesChild and Youth Advocate

0.4FTE ac.care

Cultural Advocate0.2FTE ac.care

Aboriginal Cultural Advocate0.2 FTE ac.care (vacant)

These roles are non-client contact roles which are designed to be a resource to staff within the service.

They provide a range of functions including:• Access to information

• Maintain accountability of the service in relation to children, young people and clients from a diverse

range of cultures• Connecting with community groups related to the

specialist areas• Education

We feel a bit stuffed after all that!!!