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Service Management Capabilities - · PDF file• CA Technologies, HEAT, and BMC Solutions...

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CMMI-DEV/3 and CMMI-SVC/3 Appraised ISO 9001, ISO 20000 and ISO 27001 Certified Exceeding Expectations... ENTERPRISE IT MANAGEMENT • Enterprise IT service management—service desk, service catalog, configuration management database services, asset management solutions • Design and development of web-based enterprise applications using service-oriented architecture • Server virtualization and cloud computing migration MULTIMODAL BIOMETRICS • Policies, standards, and training development for biometric-enabled intelligence (BEI), forensic-enabled intelligence (FEI), and I2 • I2 solutions implementation using multimodal biometrics (facial, fingerprint, iris, and heartbeat) • BEI, all-source intelligence, and counterintelligence analysis • Development support for biometric-enabled watchlist (BEWL) and cyber intelligence measures OPEN-SOURCE INTELLIGENCE (OSINT) • OSINT laboratory and Center of Excellence providing training, intelligence analysis, and comprehensive data analytics • Leveraging of social media sources and large data volumes for all-source I2 and targeting CYBERSECURITY • Security operations center management • Computer security incident analysis and response • Vulnerability analysis and intrusion detection • Network traffic security monitoring and IT infrastructure protection • Pattern and trend analysis • Information assurance and certification and accreditation assistance MISSION SUPPORT SERVICES • Acquisition and financial management • Program management • Business operations support • Weapons of mass destruction treaty compliance • Physical security services ABOUT INTEGRAL • Offices in Rockville, MD; Edgewood, MD; and Charlottesville, VA • Woman-Owned Business • CMMI-DEV/3 and CMMI-SVC/3 appraised • ISO 9001, ISO 20000, and ISO 27001 certified • Top Secret Facility Clearance • DUNS Top Performance Rating CIOReview Top 20 Most Promising Government IT Providers • Minority Enterprise Council’s CEO Award • CA Technologies, HEAT, and BMC Solutions Partner for IT Service Management • Microsoft Certified Partner • DCAA-approved accounting system OUR MISSION To establish long-term strategic partnerships that solve mission-critical problems using innovative technology and proven methodologies to deliver the highest-quality solutions at the best value, exceeding client expectations OUR CORE CAPABILITIES Our highly qualified personnel use their technological expertise and Integral’s open systems standards, proven methodologies, and project management discipline to build and implement a wide range of solutions for our clients. Applying our core capabilities in enterprise IT management, multimodal biometrics, open-source intelligence, cybersecutiy, and mission support services, we put our passion for mission success to work for our clients every day. Clinton Randall, Director of Enterprise Systems Management [email protected] (617) 784-1981 www.e2zintegral.com Service Management Capabilities Updated 04/2018
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Page 1: Service Management Capabilities - · PDF file• CA Technologies, HEAT, and BMC Solutions Partner for IT Service Management • Microsoft Certified Partner ... • CA eHealth • CA

CMMI-DEV/3 and CMMI-SVC/3 Appraised ISO 9001, ISO 20000 and ISO 27001 Certified

Exceeding Expectations...

ENTERPRISE IT MANAGEMENT

• EnterpriseITservicemanagement—servicedesk,servicecatalog,configurationmanagementdatabaseservices,assetmanagementsolutions

• Designanddevelopmentofweb-basedenterpriseapplicationsusingservice-orientedarchitecture

• Servervirtualizationandcloudcomputingmigration

MULTIMODAL BIOMETRICS• Policies,standards,andtrainingdevelopmentfor

biometric-enabledintelligence(BEI),forensic-enabledintelligence(FEI),andI2

• I2solutionsimplementationusingmultimodalbiometrics(facial,fingerprint,iris,andheartbeat)

• BEI,all-sourceintelligence,andcounterintelligenceanalysis

• Developmentsupportforbiometric-enabledwatchlist(BEWL)andcyberintelligencemeasures

OPEN-SOURCEINTELLIGENCE(OSINT)• OSINTlaboratoryandCenterofExcellenceproviding

training,intelligenceanalysis,andcomprehensivedataanalytics

• Leveragingofsocialmediasourcesandlargedatavolumesforall-sourceI2andtargeting

CYBERSECURITY• Securityoperationscentermanagement• Computersecurityincidentanalysisandresponse• Vulnerabilityanalysisandintrusiondetection• NetworktrafficsecuritymonitoringandITinfrastructure

protection• Patternandtrendanalysis• Informationassuranceandcertificationandaccreditation

assistance

MISSION SUPPORT SERVICES• Acquisitionandfinancialmanagement• Programmanagement• Businessoperationssupport• Weaponsofmassdestructiontreatycompliance• Physicalsecurityservices

ABOUT INTEGRAL

• OfficesinRockville,MD;Edgewood,MD;andCharlottesville,VA

• Woman-OwnedBusiness• CMMI-DEV/3andCMMI-SVC/3appraised• ISO9001,ISO20000,andISO27001certified• TopSecretFacilityClearance• DUNSTopPerformanceRating• CIOReviewTop20MostPromisingGovernmentIT

Providers• MinorityEnterpriseCouncil’sCEOAward• CATechnologies,HEAT,andBMCSolutionsPartner

forITServiceManagement• MicrosoftCertifiedPartner• DCAA-approvedaccountingsystem

OUR MISSIONToestablishlong-termstrategicpartnershipsthatsolvemission-criticalproblemsusinginnovativetechnologyandprovenmethodologiestodeliverthehighest-qualitysolutionsatthebestvalue,exceedingclientexpectations

OUR CORE CAPABILITIESOurhighlyqualifiedpersonnelusetheirtechnologicalexpertiseandIntegral’sopensystemsstandards,provenmethodologies,andprojectmanagementdisciplinetobuildandimplementawiderangeofsolutionsforourclients.ApplyingourcorecapabilitiesinenterpriseITmanagement,multimodalbiometrics,open-sourceintelligence,cybersecutiy,andmissionsupportservices,weputourpassionformissionsuccesstoworkforourclientseveryday.

Clinton Randall, Director of Enterprise Systems [email protected] • (617) 784-1981

www.e2zintegral.com

ServiceManagementCapabilities

Updated 04/2018

Page 2: Service Management Capabilities - · PDF file• CA Technologies, HEAT, and BMC Solutions Partner for IT Service Management • Microsoft Certified Partner ... • CA eHealth • CA

EXCEEDINGEXPECTATIONS...

SUPPORTEDTECHNOLOGIES

CAServiceManagement• CAServiceDeskManager• CAServiceCatalog• CAProcessAutomation• CAITAssetManager• CAITClientManagement• CAPatchManagement• CASoftwareAssetManager CAServiceAssurance• CAeHealth• CASpectrum BMCServiceManagement• BMCFootprintsServiceCore• BMCClientManagement• BMCRemedy• BMCAtriumCMDB HEATServiceManagement• HEATServiceManagementplatform ServiceNow-Modules• ServiceManagement• AssetandConfigurationManagement• ESSPortal,• ServiceCatalog,• ReleaseManagement• AutomationWorkflows• ReportingandDashboards• Discovery• HumanResources• ServiceWatch• ServiceMapping• Finance• Project/PortfolioManagement

ENTERPRISE IT MANAGEMENT – IT SERVICE MANAGEMENT

CoreAreasofITServiceManagementExpertise:• ExpertiseinITServiceManagement,Architecting,

Implementing,UpgradingandManagingcomplexsolutionsandcustomintegrations

• KeyAllianceswithCA(PreferredSolutionsPartner),BMC(ConsultingandEducationServicesPartner),HEAT(Referral,InnovationandConsultingServicesPartner),andBomgar(TechnologyPartner)

• CertifiedconsultantsinCA,BMC,Cherwell,ServiceNowandHEATtechnologies.SecretClearedresources.

• 150+customersacrosstechnologies ValueProposition:• Cross-technologyexpertisetoprovideassistanceinmigrations

betweenITServiceManagementsolutions• OffshoreresourcesdedicatedtohandlingCA’sGlobalDelivery

custom-buildpackagesandintegrations• Experiencedinfullend-to-endsupporttoourcustomersfrom

Pre-SalestoPost-SalesSupport• Committedtodeliveringuniqueandinnovativesolutionstoour

customers,exceedingtheirexpectations JointInitiatives:• DevelopedintegrationbetweenBomgarandCAService

Management• DevelopedCAServiceDeskHealthself-monitoringsolutionthat

capturesandmonitorskeyservicedeskprocessesandallowsforaseriesofactionsbasedonasetofdefinedprocesses.

INTEGRALESMPRACTICE–OFFERINGS

ConsultingServices:• SolutionArchitectureandDesign• GapAnalysisandSolutionHealthreview• ProcessConsulting ImplementationServices:• Out-of-the-BoxandCustomImplementations• MigrationsfromMulti-Vendortools• SolutionUpgradeandReview• ITILProcessImplementation Maintenance&SupportServices:• Long-termAdministrationandMaintenanceSupport• PatchReviewandImplementation• IssueIdentification,Root-CauseAnalysis,andResolution. Training:• CertifiedEducationServicesProvider–BMCFootprints• TailoredEnd-User,Analyst,andAdministrativeTraining

DevelopmentandDelivery• KnowledgeTransferbasedonas-builtsolutions

www.e2zintegral.com

Headquarters2101GaitherRoad,Suite410

Rockville,MD20850(240)907-2600

Edgewood Office 500EdgewoodRoad,Suite203

Edgewood,MD21040(410)676-9200

Charlottesville Office 944GlenwoodStationLane,Suite301

Charlottesville,VA22901(434)817-9080


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