1. WELCOME BUSINESS QUIZ Presented By:Rajat Baranwal

2. ROUNDS Khuli Kitab Global gyan Pahchano to jane Punchline round

3. GENERAL RULE DIRECT ANSWER = 5000 POINTS NEGATIVE MARK= (-1250) PASS ANSWER = 1000 POINTS

4. Q.1 Products that are intangible items are called: a. services b. goods c. durable goods

5. Ans. A- SERVICES

6. Q.2 If services can't be held, touched, or seen before the purchase decision then that is called: a. inconsistency b. inseparability c. intangibility d. inventory e. incidentability

7. ANS. C- intangibility

8. Q.3 Inventory of service carrying costs are more subjective and are related to: a. lost productivity b. idle production capacity c. diminished returns d. corrupted capacities e. low capacity providers

9. ANS. b. idle production capacity

10. Q.4 Differences between the consumers expectations and experiences are identified through: a. shopping analysis B. experience analysis C. expectation analysis C. gap analysis

11. ANS. e. gap analysis

12. Q.5 Before successful programs can be directed at customers, a service organization must focus on its employees and this is called: a. internal marketing b. integral marketing c. individual market orientation d. consumer marketing

13. ANS. a. internal marketing

14. Q.6 In the service industry charges, fees, fares or rates are all: a. service cost b. cost structure c. cost plus d. price

15. ANS. d. price

16. Q.7 What factors will influence future changes in services? a. money b. deregulation and technological development c. stress d. the environment

17. ANS. b. deregulation and technological development

18. Q.8 The second step in handling customer complaints is: a. identify service failures b. communicate service failure C. improve overall service D. resolve customer problems

19. ANS. D. resolve customer problems

20. QUE.9 Definition and characteristics of services.

21. ANS. Characteristics of services are 1-Intangibility 2-Perishibility 3-Variability or heterogeneity 4-Inseparability

22. Que.10 Write the name of different levels of total product concept.

23. ANS. Different levels of total product concept are 1-core product. 2-Formal product. 3-Augmented product. 4-Future product

24. Que.11 Write the name of different ways in which service can be divide.

25. ANS. different ways in which service can be divide are 1- end -user 2- degree of tangibility. 3- people based services. 4-Expertise 5- orientation towards profit

26. Que.12 Promotion consist of the following major areas of marketing are-

27. ANS. A- Advertising B- Public relation C- Sales promotion D- Word of mouth E- Direct mail

28. QUE.13 Name the different provider gap of gap model.

29. ANS. 1- Customer expectation- Management perception gap. 2- -Management perception Service quality Expectation gap. 3- Service quality Expectation service delivery gap. 4- service quality specification-service delivery gap

30. QUE.14 What is postmortem?

31. ANS. The process of analysis and research of the product after declining and removal from the market is called postmortem.

32. Que.15 Why services are inseparable.?

33. ANS. Services are inseparable because they are purchased and consumed simultaneously.

34. Que.16 Which type of pricing strategy should use by an organization in its introduction and decline stage.?

35. ANS. Price skimming or price penetration, And reduce price further.

36. QUE.1 Which is the Worlds largest telecom company in terms of subscribers. A-China mobile B- Bharti Airtel C-Vodafone D- Amrica Mvil

37. ANS. A- CHINA MAOBILE

38. Que.2 Which is the World biggest IT service company. A- HP B-Accenture C-IBM D-Fujitsu

39. ANS. C- IBM

40. Que.3 Total Market size and growth rate of Indian entertainment industry isA-20 billion with 12.5% rate B- 23 billion with 15% rate C- 15.5 billion with 10% rate D-35 billion with 23% rate

41. ANS. A-20 billion with 12.5% rate

42. Que.4 Who is the CEO of IBMA-Virginia M. Rometty B- Tim d.coock C- slim carols D- Bill gates

43. ANS. A-Virginia M. Rometty

44. QUE.5 Who is the founder of appleA- Steve jobs, Ronald Wayne B- Steve jobs, Steve wojniak, Ronald Wayne. C- Steve jobs, Steve wojniak, James Clark. D- Steve jobs, James Clark, Ronald Wayne.

45. ANS. B- Steve jobs, Steve wojniak, Ronald Wayne

46. QUE.6 Who is the CEO of Yahoo. A- Ronald Wayne B - Marissa Mayer. C- James Clark. D- Slim carols

47. ANS. B - Marissa Mayer.

48. Que.7 Which company first uses online shopping trendA- Amazon .com B- e-Bay.com C- Pizza hut D- Pizza hut and netscap's ssl

49. ANS. D- Pizza hut and netscap's ssl

50. Que.8 Who is the CEO of InfosysA - N.R. Narayan murthy B- K.V. Kamath C- Kris Gopalakrishnan D- S. D. Shibulal

51. ANS. D- S. D. Shibulal

52. QUE.9 In which year first credit card was used, A-1945 B-1950 C-1965 D-1975

53. ANS. B-1950

54. Que.10 Which one is the worlds second largest retail store among themA- Wal-Mart B- Carrefour C- Tesco D- Metro AG

55. ANS. B- Carrefour

56. Que 11 Which is the world no.1 consultancy firm. A-McKinsey & Company B-The Boston Consulting Group, C-TCS D-Bain & Company

57. ANS. A-McKinsey & Company

58. QUE.12 FASTEST GROWING INDUSTRY WORLD WIDE ISA- ENTRTAINMENT INDUSTRY B- HEALTH CARE INDUSTRY C- IT INDUSTRY D- CONSULTANCY INDUSTRY

59. ANS. C- IT INDUSTRY

60. Pahchano to jane

61. Que.1 Beyond ABCD- TCS HDFC Bank CISCO TATA the Obvious

62. TCS

63. Que.2 Where Do You Want to Go Today ; Your Potential Our Passion A- YAHOO B-MICROSOFT C- ACCENTURE D- MERCEDIES

64. Ans. MICROSOFT

65. Que.3 Even More Car per Car A. B. C. D. MARUTI TATA MOTORS BMW HONDA

66. Ans. TATA MOTORS

67. QUE.4 American by birth. Rebel by choice A. B. C. D. KTM HARLEY DAVIDSON MIT ATK

68. Ans. HARLEY DAVIDSON

69. Que.5 High A. B. C. DELOITTE ACCENTURE TCS Performance. Delivered

70. Ans. Accenture

71. Que.6 Built for the Road Ahead A. B. C. D. FORD HONDA BMW NISSAN

72. Ans. FORD

73. Que.7 The Ultimate Driving Machine A. B. C. D. BMW FORD HONDA NISSAN

74. Ans. BMW

75. Que.8 Absolutely, positively overnight A. B. C. D. DTDC BLUEDART FIRST FLIGHT FEDEX

76. Ans. Fedex

77. Que.9 Quality in everything we do NESLET ERNST & YOUNG SUBWAY COCA COLA

78. Ans.10 Ernst & Young

79. Que.10 Empowering the Internet generation POLYCAM QUALCOMM CISCO ZTE

80. Ans. Cisco systems

81. Que. 11 Lifeline of the nation A. B. C. D. INDIAN RAILWAY INDIAN AIRLINES TATA GROUP INDIGO

82. Ans. Indian Railway

83. Que.12 Driven by passion A. B. C. D. INDIAN AIRLINES SPICEJET INDIGO KINGFISHER

84. Ans. Indian airlines

85. Que.13 Touch The Perfection A. B. C. D. MAHIENDRA TOYOTA FORD CHEVROLATE

86. Ans. TOYOTA

87. Que.14 if you have a reason, I have a job SHINE.COM NAUKARI.COM CAREESMA.IN NONE OF THESE

88. Ans. None of these: (Times business solution limited)

89. Que.15 Good people to Bank with HSBC BANK DENA BANK UBI BOI

90. Ans. UBI

91. Que.16 Relationship beyond banking HSBC BANK DENA BANK UBI BOI

92. Ans. BOI

93. Que.16 HUM HAI NA PNB INDIAN BANK ICICI BANK YES BANK

94. Ans. ICICI

95. Que.17 Taking Banking Technology to the Common man PNB INDIAN BANK ICICI BANK YES BANK

96. Ans. INDIAN BANK

97. Que.18 EXPERIENCE OUR EXPERTISE PNB FEDERAL BANK ICICI BANK YES BANK

98. Ans. YES BANK

99. Que.19 WE UNDERSTAND YOUR WORLD HSBC HDFC FEDERAL BANK IDBI BANK

100. Ans. HDFC

101. Que.20 WORLDS LOCAL BANK HSBC HDFC FEDERAL BANK IDBI BANK

102. Ans. HSBC