| Date post: | 25-Jan-2015 |
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The MMU programme is funded by a grant from the Bill & Melinda Gates Foundation
Restricted - Confidential Information
© GSMA 2009 June 2011 Singapore
Jennifer Barassa, CEO, Top ImagePaul Leishman, Manager, MMU
June 2011, Singapore
Ensuring Quality Customer Experiences at Agents
2
Restricted - Confidential Information
© GSMA 2009 June 2011 Singapore
Top Image Report on Monitoring VisitsT
DR
Tim
e V
isite
d
Out
let
Na
me
Loca
tion
Age
nt N
umbe
r
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ond
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nt
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ff T
rain
ed
Con
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s
With
draw
als
Dep
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e C
ash
Rec
eive
Cas
h
E-F
loat
(K
sh)
Cas
h (K
sh)
Assistants on Premises Avg. Daily Transactions Float Availability
3
Restricted - Confidential Information
© GSMA 2009 June 2011 Singapore
Top Image Report on Monitoring VisitsT
DR
Tim
e V
isite
d
Out
let
Na
me
Loca
tion
Age
nt N
umbe
r
Tra
de P
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nte
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Fly
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Dan
gle
rs
Age
nt
num
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r
Term
s &
Co
ndi
tion
s
Age
nt
Ma
nu
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old
er
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istr
atio
n B
ooks
Lo
g B
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Pos
ters
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Fra
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s
Tarif
f G
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Pol
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ticke
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M-P
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SIM
Car
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Sta
nd
oo
SIM
Sig
n/V
inyl
Stic
ker
M-P
ES
A A
cce
pte
d
4
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© GSMA 2009 June 2011 Singapore
The Agent Management Value Chain for M-PESAResponsibilities
Participants
Recruiting
Initial Training
Ongoing Training
Monitoring
Merchandising
Hold/Trade Liquidity
Schedule Rebalancing
Cash Shuttling
Top Image Safaricom Agent Superagent Aggregator
The MMU programme is funded by a grant from the Bill & Melinda Gates Foundation
Restricted - Confidential Information
© GSMA 2009 June 2011 Singapore
Q&A
The MMU programme is funded by a grant from the Bill & Melinda Gates Foundation
Restricted - Confidential Information
© GSMA 2009 June 2011 Singapore
Thank you for your time.
Unanswered questions? Email [email protected]
