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SharePoint®

Analytics — for Information Technology

Use Cases INFORMATION TECHNOLOGY

2SharePoint Analytics for Information Technology , ©2020 Webtrends Inc.

Use Cases INFORMATION TECHNOLOGY

How Webtrends Analytics for SharePoint will help your IT team optimize search experience,

helping employees find information quickly without having to manually search multiple siloed

systems and switching back and forth multiple times, or involving IT or other departments.

Monitor and report on usage and adoption of the new global search application to determine if relevant results are returned, leading to fewer searches and less time looking for information.

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Establish your baseline:Key metrics to know

Use Cases INFORMATION TECHNOLOGY

• Estimated search time prior to global search application

• Number of unsuccessful searches (0 results returned) by employee id

• Number of searches before clicking a result

• Use of Search tools (e.g. refiners/filters, scope adjustment)

• Type of Browser used by department

Key Metrics

It is important to have a baseline of current usage of SharePoint, if available, of the areas being

measured. Knowing the usage of the Global Search Application before any changes will help

gauge effectiveness.

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Use Cases INFORMATION TECHNOLOGY

For search terms that don’t return results (e.g. RFP question repository) IT can use the list of user logins to follow up to better

understand what they were trying to find and how the new application can be improved.

The On-Site Search Phrases User Login Report will

show you which search terms are being entered and

whether results were returned or not, all by User Login. If

users consistently get relevant results, then the solution

should be providing value.

Use Case Benefit Improve site search for each user

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Use Cases INFORMATION TECHNOLOGY

By monitoring the average number of searches before clickthrough, you can determine how effective search is performing

and whether it is returning relevant results.

The Search Experience - Search Overview Report will

show you if users are finding the results they need by

using the Search function.

Low use of these may a signal a need to provide additional notification of their availability and how they

can be effective in locating searched information.

Search Experience - Interactions Report will help

you understand how often refiners, scope changes, and

paging are used in relation to total number of searches.

Use Case Benefit Make it easy for users to find information

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Use Cases INFORMATION TECHNOLOGY

Since it is expensive, and time consuming to develop, maintain, and QA the global search application across multiple

browsers, IT can use this report to migrate all departments to the compliant browser.

The Browser Usage Departments Report shows you

which browsers are in use by each department, to

determine which departments are complying.

Use Case Benefit Improve efficiency by finding non-compliant browsers

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Analytics for SharepointJoin our clients in their journey to optimizing content and improving IT

efficiency with the only Microsoft approved analytics solution for Sharepoint.

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Use Cases INFORMATION TECHNOLOGY