Stephen Town, Director of Information & University Librarian

Welcome & Overview

Sheffield University Students8th November 2012

Programme

1300-1345 Director’s overview1345-1415 Liaison & relationships1415-1515 Buildings, services & tour1515-1545 Digital library developments1545-1600 Final questions

Director’s Summary

• University Context• Information Directorate• Information Strategy• Performance & Quality• Current issues

UNIVERSITY CONTEXT

• Founded 1963• UK top fifteen; RAE 8th;

World 103rd; newly Russell Group; White Rose; WUN

• 15,265 students• >30 Departments in

humanities, social sciences, science

• Campus growth– Heslington East

• Collegiate and inclusive

The University

• > 1m items• >100 staff• Archives extensive &

unique• Developing digital library

expertise• Director of Library &

Archives 2007; Director of Information 2009

• Part of a broader Information Directorate

The University Library

Borthwick & Burton

• Borthwick Institute for Archives founded in 1952 as a forerunner of the University

• Raymond Burton Library for Humanities Research opened in 2003

• Archives moves from its city centre location to an extension to the Raymond Burton Library in 2005 and incorporated as Library & Archives

Branch Libraries & beyond

• York Minster: the oldest and largest Cathedral Library in the country– Operated under a unique

partnership between the Dean & Chapter and the University of York

• King’s Manor Library– Both Grade One listed locations

• Associations with– The Railway Museum– Yorkshire Country House

Partnership– York Museums Trust

• Directorate reorganised in 2010/11

• Aims:– Support the Director in

strategy fulfillment– Ability to offer joined up

services, particularly in new user facilities

– Better structured to deliver University Information Strategy

Information Directorate

Senior Management Structure

Library Finance

• Staff (50%)– Numbers 150; 100 fte– Cost £3.6m

• Content (40%)– Books etc £0.9m– Serials etc £2.3m

• Other expenditure (10%) £0.4m

Income (£0.4m), capital (£25m+) & new fees (£0.4m)

Governance structure

INFORMATION STRATEGY

University Plan 1

“A world leader in the creation of knowledge…the sharing of knowledge … and the application of knowledge”

“We are custodians of knowledge …”

University Plan 2

“1.2 Information technology plays an increasingly important role … academic excellence will increasingly depend on implementing technological innovation … [for] learning … research … and multidisciplinary collaboration”

New Information Strategy

• Existing Information Strategy covers period 2008-2013

• Information Strategy Group approved renewal for a new strategy to cover 2013-2018

• Delivery of first draft of strategy due in December 2012

Consultation priorities – in top six (2008)

• Information contentMore than half the respondents ranked this first,

and two-thirds in the top three• Repositories and processes for academic

content collection• A virtual library platform• Learning spaces

Achievements 2008-12

Achievements 2008-12

Spaces for contemplation …

… for concentration …

… and for collaboration

Information Strategy Roadmap to 2018?

Strategy “vision-led and outcome driven”; consisting of five programmes:

1. Teaching & Learning (Student experience)2. Research Services (Open publishing)3. Information flow4. Sustainability & infrastructure5. Understanding, engagement and

performance

Enablers

• Relationships• Staff & culture• Resourcing• Collaboration &

partnerships

QUALITY & PERFORMANCE

Performance & Data collection

• Quality assurance• Peer review & benchmarking (international)• Performance indicators– SCONUL statistics– Balanced scorecard

• Quality culture– User satisfaction measures & surveys

• Value, advocacy & transcendence

LibQUAL+: all core items trends

2008 2009 2010 20110

1

2

3

4

5

6

7

8

9

University of York LibQUAL+ Survey Trends

Minimum MeanDesired MeanPerceived Mean

Year

Mea

n Ra

ting

LibQUAL+ 2011: all Library users

National Student Survey Trends

NSS 2008 NSS 2009 NSS 2010 NSS 2011 NSS 201268

70

72

74

76

78

80

82

84

University of York Library NSS Score 2008-2012

NSS

: % A

gree

or S

tron

gly

Agr

ee

ClimateQUAL Survey CategoriesQuestion Categories Sample Question

Diversity “The race of a team member does NOT affect how much attention is paid to their opinions”

Customer Service “Library employees have the job knowledge and skills required to deliver superior quality work and service”

Teamwork “This organisation provides a clear understanding of the purpose of teams”

Continual Learning “Co-workers are able to provide reliable information about ways to improve job performance”

Leadership “My immediate supervisor has excellent interpersonal skills”

Innovation “Co-workers tell each other about other new information that can be used to increase job performance”

Justice “Do the rewards in your division reflect the effort that division members put into their work”

Psychological Safety “As an employee in this library one is one is able to bring up problems and tough issues”

York ClimateQUAL Results vs UK and US Mean

Climate for Continual LearningClimate for Customer ServiceClimate for Deep Diversity, Standardization of Procedures

Climate for Deep Diversity, Valuing Diversity

Climate for Racial Diversity

Climate for Gender Diversity

Climate for Diversity of Ranks

Climate for Sexual Orientation Diversity

Co-worker Support for Innovation

Distributive Justice

Procedureal Justice

Interpersonal JusticeInformational JusticeClimate for Psychological SafetyClimate for Teamwork, Benefit of Teams

Climate for Teamwork, Structural Facilitation of Teamwork

Job Satisfaction

Leader-Member Relationship Quality

Authentic Leadership

Organizational Citizenship Behaviors

Organizational Commitment

Organizational Withdrawal

Team Psychological Empowerment

Task Engagement

Interpersonal ConflictTask Conflict

0

5

10

York UK Mean US Mean

Some current issues

• Change and staff culture & capability• Extension of traditional role• Digital media, services and curation• Capacity and critical mass• Research – open data and access• Information policy• Library as publisher, and …

Questions?