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ShoreTel A unique IP architecture Stephen Ingrum Director of IP, Southwest Division 2010
ShoreTelA unique IP architecture
Stephen Ingrum
Director of IP, Southwest Division 2010
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Challenges of legacy phone systems
• Independent telephone systems across locations
• Limited feature transparency between systems
• Fixed capacities
• Long distance call rates between sites
• Paper directories that frequently needupdating
• Costly to maintain and manage
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© 2009 ShoreTel, Inc. All rights reserved worldwide.
Brilliantly simple has a unique architecture
• Built from the ground up for IP, unlike our competitors
• Distributed architecture makes it easy to deploy and scale to multiple sites and locations
• A single image, unique, distributed architecture allows businesses to be as agile as possible with their business communication
• Easily managed from anywhere with ShoreTel Director: an intuitive browser-based interface that unifies everything
• Applications are distributed and can run from anywhere in the system
• Open platform for business agility, integrating enterprise applications, third-party phones and even other UC/UM platforms
© 2009 ShoreTel, Inc. All rights reserved worldwide.
COMPETITORS
HARDWARE + Switch-based – Server-based (disk drives)
ShoreTel’s winning solution
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SOFTWARE + Distributed – Centralized
MANAGEMENT + Single, intuitive Web-based interface – Disparate systems
END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features
across locations
REDUNDANCY + N+1 – 2N, duplicate systems
SCALABILITY + Modular – Forklift upgrades
SERVER DEPENDENCY + Low – High
EASE OF USE + Brilliantly simple – Unintuitive and complex
TOTAL COST OF OWNERSHIP + Low – High
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Minimizing server use
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SERVER CENTRIC ALTERNATIVE
Headquarters Regional Office Headquarters Regional Office
CALL PROCESSING
E911
PAGING
VOICEMAIL
DESKTOP CALL HANDLING
OPERATOR CLIENT
INTEGRATED SYSTEM MGMT
TOTAL SERVERS 1 1 9 5
TOTAL SERVERS = 2 TOTAL SERVERS = 14
Switch-based
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Single location – 50 users
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PSTN
Converged Conferencing
HeadquartersServer
San Francisco 50 Users
ShoreTelDirector
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Single location – 500 users
PSTN
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San Francisco 500 Users
ContactCenter
HeadquartersServer
ShoreTelDirector
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Single location – 5000 users
PSTN
ContactCenter
HeadquartersServer
8
San Francisco 5000 Users
ShoreTelDirector
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Two locations – 5000 users
9
San Francisco 3000 Users New York 2000 UsersPSTN
PSTN
DistributedVoice Server
ContactCenter
HeadquartersServer
IP WAN
ShoreTelDirector
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Three locations – 5500 users
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PSTN
PSTN
DistributedVoice Server
ContactCenter
HeadquartersServer
IP WAN
Seattle 500 Users
ShoreTelDirector
San Francisco 3000 Users New York 2000 UsersPSTN
© 2009 ShoreTel, Inc. All rights reserved worldwide.
Three locations – 5500 users with data center
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Seattle 500 Users
Backup Trunking
PSTN
Backup TrunkingPSTN
Primary Trunking – T1ContactCenter
HeadquartersServer
PSTN
DistributedVoice Server
San Jose Data Center
IP WAN
ShoreTelDirector
San Francisco 3000 Users New York 2000 Users
Backup Trunking
PSTN
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel System Management
ShoreTel Director
• Entire IP phone system managed from a single browser-based interface
• Intuitive administration
• Requires minimal training
• Needs fewer IT resources
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel UC Platform – Hardware
Highly reliable voice switches
• Flash memory—the only moving part is the fan
• Modular design that’s easy to scale
• Call control, messaging, auto-attendant
• Flexible modules selected by capacity
Secure, WAN access appliances
• VPN Concentrator
• SIP Session Border Controller
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
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© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel Voice Switches
A wide range of voice switches that support a rich set of industry-standard voice features and meet the needs of global organizations of all sizes:
ShoreTel Voice Switch 90V
ShoreTel Voice Switch 220T1A
ShoreTel Voice Switch 90BRIV
ShoreTel Voice Switch 24A
ShoreTel Voice Switch 50
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ShoreTelUC Platform
ShoreTelIP Phones
ShoreTelSystem Management
ShoreTelServices
ShoreTelUser Applications
ShoreTelOpen Integration
• Analog Trunking
• Digital (PRI) Trunking
• BRI Trunking
• SIP Trunking
• High Capacity AnalogExtensions
© 2009 ShoreTel, Inc. All rights reserved worldwide.
ShoreTel architecture summary
The ShoreTel UC system was built specifically for IP to simplify system management and untangle complexity
ShoreTel’s brilliantly simple distributed architecture delivers unparalleled:
• Reliability
• Scalability
• Ease-ability
• Affordability
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