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ShoreTel Overview Unified Communications IP Systems--a "brilliantly simple" way to communicate.
| Date post: | 21-Oct-2014 |
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Technology |
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ShoreTel OverviewUnified Communications IP Systems--a "brilliantly simple" way to communicate.
Before we begin
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Vology Data Systems
Headquarters in Tampa Bay, FL
8 National locations
Gold - ShoreTel Partner
Why Vology partners with ShoreTel
Survey
Fill out the survey at the end of this webinar, for a entry into our drawing for a $100 gift card
Dale Howerton - Vology
Steve Halle - ShoreTel
Experienced sales and IT experts:
o Communications and networking requirements support, including Avaya,
o Customized IT solutions for companies Cisco, Juniper, Extreme, Brocade and many more
Networking Cable solutions to get your technology assets up and running
Quick quotes and same/ next-day delivery on most products
o Competitive pricing
o Warranty & VologyCare
Buyback programs for:
o Unused and displaced IT equipment
o Cash or trade-in credit
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Founded
In 1996-Superior technology designed from a clean sheet of paper
ShoreTel Company Overview
Headquarters
Sunnyvale, California with offices in the UK, Germany, Spain, Australia, Singapore and Hong Kong
Growth
More than 19,000 customers globally – serving over a million end users
Financial Strength
Over $100M in cash,
no debt
What differentiates us
►Architecture
►Customer Satisfaction
►Lowest Total Cost of Ownership
►Brilliantly Simple
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Architecture Matters – Bolt-On Approach
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Architecture Matters – Innovation through Acquisition
Unified?
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Architecture Matters – The Purpose-built approach
PSTN
Application Server
SG-90
I P
Soft Phone
LegacyPBX
SG-T1k
PSTN
SG-T1k
IP Phone (SSL)
IP Phone
TAPI
IP Phone
TAPI
PSTN
PSTN
SG-50v
N+1
Smartphone
Distributed Server
N+1
Data Center
Customer Satisfaction Nemertes In-Depth Research
# 1 in Customer Satisfaction in Every Category for 8 Years Running
MarketScope for Unified Communications for the SMB Market, North America – July 2011
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This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.
It’s not just IT Pros who rank us #1
Make sure you get the whole picture
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Network Upgrade
System Cost
Implementation25%Life Cycle Cost
75%Life Cycle Cost
Support ServicesSupport Services
TrainingTraining
Electricity ConsumptionElectricity Consumption
License RenewalsLicense Renewals
Network CostsNetwork Costs
MACMAC
MaintenanceMaintenance
“The Rest
of
the Story”Network Upgrade
System Cost
Implementation
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2. Manage Customer Expectations
ShoreTelApplications
ShoreTelIP Telephones
ShoreTelVoice Switches
ShoreTel’s Brilliant Simplicity
ShoreTel UC Platform – Hardware
Highly reliable voice switches• Flash memory—the only moving part is the fan• Modular design that’s easy to scale• Call control, messaging, auto-attendant• Flexible modules selected by capacity
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ShoreTel
UC Platform
ShoreTel
IP Phones
ShoreTel
System Management
ShoreTel
Services
ShoreTel
User Applications
ShoreTel
Open Integration
ShorePhone® IP Telephones
Unifying the flow of information across your businessThe latest ergonomic designs
Superior sound quality
Models for all user needs and types
Preconfigured for ShoreTel UC
ShoreTel User Applications
ShoreTel Communicator• Communication managed easily
& intuitively• Users come up to speed quickly• Move effortlessly between voice,
video & IM• Immediate knowledge about
contacts• Raised productivity & efficiency• Versions for all user types
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ShoreTel
UC Platform
ShoreTel
IP Phones
ShoreTel
System Management
ShoreTel
Services
ShoreTel
User Applications
ShoreTel
Open Integration
ShoreTel System Management
ShoreTel Director• Entire IP phone system
managed from a single, browser-based interface
• Intuitive administration• Requires minimal training• Needs fewer IT resources
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ShoreTel
UC Platform
ShoreTel
IP Phones
ShoreTel
System Management
ShoreTel
Services
ShoreTel
User Applications
ShoreTel
Open Integration
ShoreTel’s Competitive Advantage
•Best product
•Lowest TCO
•World-class CSAT
Brilliant Simplicity
