© Intershop Communications

Gerrit Enthoven | Sales Representative BeneluxRene Verspuij | Partner Development Benelux

Introduction to Intershop Commerce SuiteUnlock your potential with our exiting possibilities

The Age of the Customer –Commerce Is Changing

1994 2007 2010

E-COMMERCE

MOBILE COMMERCE

OMNI-CHANNELCOMMERCE

2015…

SYNAPTIC COMMERCE

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Digital transformation is keyHow to succeed in the “Age of the Customer” ?Systems of Engagement take Center Stage

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Digital transformation is keyHow to succeed in the “Age of the Customer” ?Systems of Engagement take Center Stage

Operations Systems• Targeting employees• Supported by (legacy) ERP systems and large

databases• Maintain state, status and history• Long deployment and development cycles

Customer Facing Systems• Serving customers, partners, employees• Enabled by smartphones, tablets and

smart products• Delivering in an individual, personalized

context• Providing analytics-driven experiences• Utilizing social and cloud technologies• Short, iterative release cycle

Once, Technology Favored Companies;

Now, It Empowers Customers.

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Personalized and relevant experiences are key

Web Content

Promotions

Shipping Methods

Prices

Payment Methods

CampaignsA/B Tests

Product Assortment

Contracts

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INTERSHOP COMMERCE STRATEGY

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2 an extended system landscape (so called Synaptic Commerce) to support the future of customer engagement management.

Integrated 'Commerce Suite' that spans beyond 'Online Shop' and provides

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Synaptic CommerceIntegrated commerce landscapeCommerce API’s through:

RESTful Web Services Managed Java Services XML Import/Export Product Data Feeds SOAP Web Services

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Intershop Customer Engagement Architecture

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Intershop Customer Engagement Architecture

Multi-Channel

Organization Layer

Services & SystemsPLM ERP

CRM WMS

Channel Layer

Multi-Organization Multi-Application

Touchpoint LayerB2B

B2C / B2B2C

Multi-Tenant and Omni Channel Organization Management

INTERSHOP

INTERSHOP+ SUCCESS

INTERSHOP+ PARTNER

Public Company. Heaquartered in Jena Germany

430 employees,13 offices across 5 continents

Largest Independent Enterprise Commerce Vendor

growing global partner network10 implementation partners in

Benelux> 900 specialists

46 mio € annual gross revenues500+ Customers worldwide

100% implementation success rate

About Intershop

About Intershop.

We offer the fastest results.

We offer the lowest TCO.

We make complex things simple.

We adapt to your business.

About Intershop.

We succeed inevery project.

We offer an all-in-one solution.

We continually invest in the future.

We’re totallyindependent.

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Recognized by leading analystsLeader in B2B according to Forrester B2B wave Q2 2015

Intershop’s solution is “solid”: ”One of the first vendors in the B2B eCommerce space, Intershop has spent years honing its platform’s feature set and building impressive functionality into its out-of-the-box offering.

Intershop Commerce Suite offers functionality that not only rivalsbut in some cases bests its competitors.

In particular, Intershop Commerce Suite excels at handling complex commerce scenarios in multibrand, multichannel, multilocation use cases.”

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Recognized by leading analystsStrong Performer in B2C according to Forrester B2C wave Q1 2015

Intershop represents a leaner alternative to working with IBM, Oracle Commerce, or hybris and will appeal to firms that have equally weighted needs for both B2C and B2B commerce scenarios.

Intershop’s v7 platform represents a strong solution that can hold itself well against the leaders in this Forrester Wave evaluation. The product scored well in our evaluation for core commerce and experience management capabilities.

Intershop signed a strategic partnership with Adobe and has consequently developed a connector with Adobe’s web experience manager

Clients seeking a strong solution outside of the four leaders, Intershop remains an attractive proposition.

Recognized by Leading AnalystsCompelling Niche Player according to Gartner

"Intershop 7 is a full-featured solution including merchandising, order management, PIM, multisite and microsite, administrative interface, analytics and reporting, and social commerce.

"Reference customers note that the platform is stable, and can support enterprise-class implementations and large numbers of catalogs or SKUs.”

"Reference customers cited ease of integration with ERP systems; the ability to directly import data, analyze import file formats and merge with the Intershop data model; and the ability to manage and scale multiple geographic or vertical microsites using either a single instance or multiple templates as particular areas of strength.”

Over 500 large and mid-sized companies already use Intershop

solutions.

Helping You Succeed.Selection of Global Customers

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Helping You Succeed.Selection of Benelux Customers

B2C B2BB2C/B2B

Always Greet Your Customers with Open Doors.

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The world of commerce is changing.Unlock your potential with the exciting possibilitiesof Intershop omni-channel commerce.

Jena, GermanyHong Kong, ChinaMelbourne, AustraliaSan Francisco, USAAmsterdam, Netherlands Berlin, Germany Frankfurt, GermanyHamburg, GermanyLondon, UK 

Nuremberg, GermanyParis, FranceRio de Janeiro, BrazilSofia, BulgariaStuttgart, Germany

intershop.cominfo@intershop.com

Furthermore Intershop is represented in Austria, Belgium,China, Denmark, Finland, India, Italy, Norway, RussianFederation, Spain, Sweden, Switzerland, and Turkey.

For a full overview, as well as for contact details please consultour website: www.intershop.com/offices-and-subsidiaries

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For more information call:

Intershop Communications AG+31205617760

Or go to:http://www.intershop.nlhttp://www.intershop-partner.nl