NEW NETWORK: full route by route service guide – pages 8 to 11 A BRAND new bus network will significantly improve services for passengers in Glasgow. First Glasgow’s new network called SimpliCITY launches on May 26 with a host of benefits for customers including increased frequencies on key routes – with many offering buses every five minutes. Routes and services have been revamped to make them easier for all customers to understand and use. The changes represent the biggest improvement to services since the late 1990s and will benefit those living both within the city and across Greater Glasgow. Ronnie Park, Managing Director of First Glasgow, said:“The city has changed considerably since our current network was introduced and we saw the need to update it to meet the travelling needs of our customers, especially in the run-up to next year’s Commonwealth Games. “SimpliCITY will make it easier and more convenient for residents and visitors to get around Glasgow and give them the confidence that they can expect a bus every 10 minutes or better during the day. I’m confident it can become one of the best bus networks in the UK.” There are a number of new initiatives including a new express from Drumchapel to the city and simpler links to and from the city centre. Routes have been altered and re-numbered to make it easier for all customers to understand and use. New buses with leather seats, low floors for easy access and free WiFi to help customers stay connected while on the move are being introduced. By the end of the year more than 300 buses will be WiFi enabled. Host of benefits mean it is one of the best in the UK Key routes have services running every five minutes CITY GETS NEW BUS NETWORK SimpliCITY will benefit from more than 150 brand new buses. Download First Scotland’s new App for a great hi-tech surprise and bonus video content Look out for the BusyBodies – they’re cute, fun and informative Deep sea angler catches the bus! CENTRE PAGES HOOK UP TO PAGE SEVEN WeeFee PAGE THREE News from Glasgow SH UT Issue 1 May 2013 www.firstglasgow.com N E T W O R K L A U N C H S P E C I A L WiFi coming soon
Transcript
NEW NETWORK: full route by route service guide – pages 8 to 11
A BRAND new bus network willsignificantly improve services forpassengers in Glasgow.
First Glasgow’s new networkcalled SimpliCITY launches onMay 26 with a host of benefits forcustomers including increasedfrequencies on key routes – withmany offering buses every fiveminutes.
Routes and services have beenrevamped to make them easier forall customers to understand anduse. The changes represent thebiggest improvement to servicessince the late 1990s and willbenefit those living both withinthe city and across GreaterGlasgow.
Ronnie Park, Managing Directorof First Glasgow, said: “The cityhas changed considerably sinceour current network wasintroduced and we saw the needto update it to meet the travelling
needs of our customers, especiallyin the run-up to next year’sCommonwealth Games.
“SimpliCITY will make it easierand more convenient for residentsand visitors to get around Glasgowand give them the confidence thatthey can expect a bus every 10minutes or better during the day.I’m confident it can become one ofthe best bus networks in the UK.”
There are a number of newinitiatives including a new expressfrom Drumchapel to the city andsimpler links to and from the citycentre. Routes have been alteredand re-numbered to make iteasier for all customers tounderstand and use.
New buses with leather seats,low floors for easy access and freeWiFi to help customers stayconnected while on the move arebeing introduced. By the end ofthe year more than 300 buses willbe WiFi enabled.
�Host of benefitsmean it is one ofthe best in the UK
� Key routes haveservices runningevery five minutes
CITY GETSNEW BUSNETWORK
� SimpliCITY will benefit frommore than 150 brand new buses.
Download FirstScotland’s new Appfor a great hi-techsurprise and bonusvideo content
THE launch of the new SimpliCITYnetwork is very exciting for everyoneat First Glasgow, but what mattersmost is how the changes makethings easier for the overwhelmingmajority of our customers.
Every part of the network hasbeen designed with our customersin mind, from the new buses withleather seating and free WiFi tomore frequent buses on key routeswith renumbering taking place tomake services easier to understand.
Consultation on the new networkran for seven weeks. This was notsomething we were legally obligedto do, but we wanted to be openwith our customers about our plansand give them the opportunity to
have their say on our proposals.We are delighted with the
response we received and wouldlike to thank everyone who puttheir comments forward. Ouroriginal plans have been amendedand strengthened as a result of thefeedback we received during theconsultation. Our customers areone of our most important assets –they are what make our business.
We have tried to keep any fareincreases to a minimum andthousands will benefit from betterservices as well as the cut-priceAdult Day tickets from May 26. Wehope the new network will alsolead to more people opting to travelby bus once they see howimpressive it is.
CUSTOMERS andstakeholders helped to shapechanges to Glasgow’s busnetwork. Original plans forthe SimpliCITY networkwere taken to consultation,with people given theopportunity to give theirfeedback.
More than 8,000 visits weremade to the onlineconsultation website andmore than 500 commentswere received by email.
After taking onboard thefeedback, planners mademore than a dozen changesto strengthen the network.
Revisions have been madeto the network as a result ofthe feedback received. Theyinclude retaining earlymorning buses on the Service36 to Cumbernauld, used byworkers to WestfieldIndustrial Estate.
A15-minute frequency willbe retained on the Service 21during morning and eveningpeak hours instead of theproposed 30 minutefrequency and First will alsoretain the evening service toGardenhall, which had beenscheduled for withdrawal inthe original plans. Concernsabout the loss of service onthe lower section of CrowRoad on the new Service 19Ahave also been listened toand the current route will bekept.
Close workingLetters also went out to
more than 400 stakeholdersto inform them aboutproposals for the newnetwork. MPs, MSPs, localcouncillors and other officialsincluding those fromStrathclyde Partnership forTransport were offered thechance to meet with FirstGlasgow staff to give theirfeedback in a similar way.
First Glasgow’s ManagingDirector Ronnie Park said:“We wanted to be open withour customers and involvethem in the process as muchas possible. We also workedvery closely with ourstakeholders.
“During the consultation,customers and stakeholderssaid they liked the simplifiedservice numbers, but raisedconcerns about the samenumber being used for two ormore destinations. We havetweaked our original plansand service numbers to makethem easier to understand.
Strengthened“The consultation was the
most comprehensiveundertaken in recent yearsand I would like to thankeveryone who contributed. Ibelieve our original planshave been strengthened as aresult of the consultation andeven more passengers willbenefit.”
Services to Clydebank andMilngavie were to be calledService 60, but will nowinstead be named Service 60and Service 60A. Similarroute number changes havebeen introduced throughoutthe revised plans where thesame number is used formore than one destination.
2 May 2013
For network updates twitter@FirstinGlasgow or visit www.facebook.com/FirstGlasgow
� WELL LAID PLANS: Members of the FirstGlasgow team planning the SimpliCITY project in
the offices at Larkfield depot are, left to right,Network Planning Manager Chris Carberry,
Operations and Network Officer Chris Hampson,Service Provision and Reliability Manager
Rosemary Stewart, Head of Network ServicesDavid Robertson and Scheduler Ross Park.
TAILORED TO SUITOUR CUSTOMERSImproved network makes travel easier
By FIRST GLASGOW MANAGING DIRECTOR
RONNIE PARK
Our customersare one of ourmost importantassets and theyare what makeour business.
‘‘’’
� IT’S SIMPLES: the new network is makingbus travel easy for First customers in Glasgow– and is set to attract more passengers.
Shout page 2 29/4/13 16:44 Page 1
or visit www.firstgroup.com/simplicity
BUS passengers in Glasgow have spoken upabout why a recently relaunched service hasbecome their favourite.
Service 204/205 was upgraded andrenamed The One as part of a £6 millioninvestment by First into improving busservices in the city.
A fleet of brand new single deck busesequipped with complimentary WiFi andleather seats were introduced with a fast,direct and frequent service up to every sixminutes.
First ran a competition to give customersthe chance to feature on dedicated busadverts. The five winners chosen love theservice – which provides a link from theDumbarton area to the city centre via
Clydebank and Scotstoun – because it is fast,efficient and comfy.
Identical twins John and Peter Douglas,aged 76, from Bellsmyre, are fans of theleather seats. They said: “After 40 years oftravelling by bus, it’s a double thumbs up forThe One – our most comfortable journeyever.
“Never did we think that our photographwould appear on the back of a bus. This hasbeen a great experience.”
Lindsay Allan, aged 31, of Old Kilpatrick,won for her entry that read: “Number Onefor school, nursery, work and the shops – meand my boys think this bus rocks. It’s fast, it’ssleek, comfy too. More space, seats and WiFifor you!”
The mum-of-three, who stars in an ad with
her young sons, said: “We regularly travel onThe One and the service is great. The driversare really helpful and courteous and get usto where we want to go quickly and safely.
“It has been a great experience beinginvolved in the competition. It’s really goodthat First Bus is involved in the communityand engages with its customers.”
Andrew Crerand, aged 24, from Clydebank,travels on The One seven days a week. Hisadvert reads: “Meeting friends, going to work,college or a night out, this bus is The One forme.”
Fellow competition winners universitystudent Jodie Lannigan, aged 23, and regularcommuter Gil Guine, aged 31, both fromScotstoun, praised the service for being fast,frequent and efficient.
THE launch of the SimpliCITYnetwork heralds a series of servicenumber changes which aredesigned to make it easier forcustomers to catch a bus to theirdestination, more frequently.
There has been a total of 32number changes which affect citycentre routes and other key FirstBus corridors across GreaterGlasgow.
Planners have been working todevelop the number changes overthe last nine months andpassenger groups have beenheavily involved in theconsultation process too.
The concept was piloted as partof The One service whichreplaced Services 204 and 205.
It has meant buses with afrequency of every five to sixminutes between Scotstoun andthe city centre – with the servicebeing hailed as a success bycustomers.
All the service number changescome into effect on Sunday, May26 with the launch of theSimpliCITY Network.
Split routesA comprehensive guide to all
the service number changes ispublished on page 11 of thisisssue of Shout. Regular Twitterand Facebook updates, advertsand a dedicated information buswill also help to spread themessage.
John Elliot, CommercialManager for First Glasgow said:“The service number changesreflect the streamlinedSimpliCITY network.
“They make it easier forcustomers to catch a bus in aparticular corridor and if theyneed to travel further afield,letters such as A or B have beenused to identify split routes.
For example, the currentService 7 from Halfway to the citycentre via Kings Park has nowbeen separated into Service 7 andService 7A to make distinct thetwo different destinations.
Confident“In general it means people can
catch more buses than everbefore to get to their destination –and passengers, stakeholders andfocus groups are really welcomingthis boost in frequency.”
John added: “Minibus serviceshave been prefixed with an ‘M’ –for instance, the M60 service fromDrumchapel to Clydebank – and,where possible, service numbershave been made simpler. andeasier to remember.
“Public consultation has been akey part of the number changeprocess and where possible wehave taken onboard theircomments in shaping the newservices.
“We are confident this will be abig hit with customers based onthe success we have had with TheOne service – which has helpedus to make bus travel betweenScotstoun and the city centresimpler and more frequent.”
ONE GIVES TWINSDOUBLE DELIGHT
Servicenumberchangesadd up toan easierto accessnetwork
Welcome to Scotland Augmented Reality (AR)By downloading a free app on to your smartphone or tablet you can bring the photographabove to life using the power of a new technology called Augmented Reality (AR). To access bonus content on this page simply follow the easy 1-2-3 steps:
Download the First Scotland ARapp from the App Store (Apple)or Google Play (Android).
Open the app with a simple tap. Point your device at the photo above and the photo on the centre pages where you see the AR content marker – and wait for the surprise. Double tap for a full-screen image.
1 2 3
�DOUBLE THUMBS UP FOR THE ONE SERVICE:Identical twins John, left, and Peter Douglas picturedin front of the bus advertisement in which theyfeature after winning The One service competition.
Scan the photo to see more...
New network helpline call 0141 423 6600
Augmented reality services by
May 2013 3
Shout page 3 29/4/13 16:47 Page 1
or visit www.facebook.com/FirstGlasgowFor network updates twitter@FirstinGlasgow
FIRST is investing £25 million inbrand new buses to giveSimpliCITY network customers thevery latest in 21st century comfortand internet connectivity.
Of the 300 vehicles operatingacross the new network, 150 arenew and come complete withWiFi and leather or e-leatherseats. Many buses will have WiFiby the end of the year.
Low floors are a feature on allvehicles, with the exception ofsome school buses and coaches,which make them much easier touse for people with buggies orthose using wheelchairs.
The new vehicles are a mix ofEnviro300 single decks,Enviro400 double decks andHybrid diesel/electric buses.
Based at Dumbarton, Larkfield,Parkhead and Scotstoun, they areultra fuel-efficient and arehelping First cut its carbonfootprint as part of its pledge toprovide environmentally-friendlypublic transport services.
More new buses are on orderfor delivery in the comingmonths as First Glasgowcontinues to upgrade itsSimplicity fleet during the courseof 2013.
First Glasgow ManagingDirector Ronnie Park said: “We’reimmensely proud that our new
vehicles and upgraded buses aresetting industry-leadingstandards for customer comfortand care.
“Extensive customerconsultation has helped us design
our new interiors to make themmore contemporary and above allsafe while WiFi as standardmeans customers can uselaptops, mobiles and tablets tostay connected while on the move
“We’ve listened carefully towhat customers want so we’resure they’ll be impressed withthe effort we’re putting in to takeaccessibility and bus comfort to awhole new level.”
KIND-HEARTED FirstGlasgow employees helped toraise £10,000 in memory of abrave six-year-old boy who losthis life to a deadly infection.
Caden Beggan was taken illwith meningococcalsepticaemia last October andtragically died less than amonth later.
To help raise awareness ofhis condition, a First bus, whichran past his school, LadywellPrimary in Motherwell,everyday, was painted pink andcarried special slogans ofsupport.
The messages included“Keep Thinking Pink for CadenBeggan” and “To Know Him isto Love Him”.
The colour was chosen forthe campaign as it symbolisesthe colour of healthy skinbattling against the virus.
First depots also stagedfundraising events, madedonations and supported anonline auction, which helped toraise the £10,000.
The money will helpGlasgow’s Royal Hospital forSick Children (RHSC) buy thesort of life support equipment,which was used to help Cadenin his fight against the virus.
The First depot donationsalso paid for the installation ofa memorial pirate playgroundat Ladywell Primary.
Caden’s parents, David andAngela, expressed theirgratitude. David said: “Angelaand I are very grateful anddeeply moved by FirstGlasgow’s efforts to raisesupport for the excellent workbeing done by the RHSC.”
First Glasgow PublicRelations Manager EmmaLatimer said: “The anguish thisfamily went through hastouched many of my colleagueswho have been keen to do whatthey can to provide some kindof support, both to Caden andhis family, and to the hospital.”
Employees helpraise £10,000 inmemory of braveCaden, aged six
£25M INVESTMENT
GENEROUS First employees have helpedto raise hundreds of thousands of poundsfor Macmillan Cancer Support. A wholehost of imaginative events have beenarranged including coffee mornings andsponsored sporting activities.
In seven months, £400,000 has beendonated in cash and kind. Thisincludes advertising space on Firstbuses operating in Glasgow to supportthe charity’s Not Alone campaign.
Eleanor Walker, CorporatePartnership Account Manager at
Macmillan, said: “On behalf of everybodyat Macmillan, I would like to say a hugethank you to First Group for its kinddonation.”
First Glasgow Managing DirectorRonnie Park said: “We are very proud to besupporting Macmillan and people across
the city who are affected by cancer. Wehope our partnership with Macmillanand especially the advertising on our
buses will mean that more people canbe signposted to its fantastic servicesand will not face cancer alone.”
� SUPPORTING CHARITY: one of the adspublicising Macmillan’s Not Alone campaign.
� AIRPORT SHUTTLE: buses on the
express service have WiFi, leather
seats and low floors for easy access.
Coffee mornings raise pots of money
4 May 2013
Shout page 4 29/4/13 16:50 Page 1
FAMILIES travelling by First Bus inGlasgow have been handed more goodnews to coincide with the launch of theSimpliCITY network.
The cost of children’s fares has beenslashed by 20 per cent – from 75p downto 60p. And while a small 5p increasehas been applied to the cost of itsSingle Adult Short Hop and Long Hoptickets, First has frozen the vastmajority of its other fares.
The big freeze also applies to all FirstDay and return tickets – among themost popular with customers travellingby bus in the city. The Adult City Dayticket will also be reduced in price tomark the SimpliCITY launch.
Ronnie Park, Managing Director ofFirst Glasgow, said: “Despite rising costsand the ongoing challenging economy,we have been able to significantly
reduce children’s tickets and freezemany other ticket types in this faresreview. I am particularly pleased thatwe’ve been able to reduce thechildren's single ticket – I am sure thiswill prove popular amongst familiesacross our network.
“And given that the cost of city centreparking increased from April, we felt itwas important that we freeze themajority of our tickets.
“Our day tickets and season tickets,especially, are more likely to temptmotorists increasingly fed up with thecost and hassle of running a car – notto mention the problems associatedwith city centre parking – to use thebus more often.
“We have had to increase some adultsingle fares, but I can assure customersthat we’ve kept these to the absoluteminimum.
“Almost every single cost associatedwith running a bus company isincreasing. A recent study by theConfederation of Passenger Transportshowed that overall operating costs forbus companies increased by 4.7 percent in 2012.
“Those costs are likely to increasefurther in 2013. However, we have doneeverything possible to avoid passingthose costs on to our customers.”
Ronnie emphasised that bus travelcontinues to represent very good valuefor money. “I think all our ticket offersare terrific value. For example,customers using a First4Week ticketcan enjoy unlimited bus travel acrossthe city for as little as £1.35 a day. Whenyou consider the cost of running a car –fuel, insurance, road tax, depreciationand parking – travelling by bus is anattractive alternative.”
FIRST Glasgow employees have beenurged to carry on enhancing thecompany’s green credentials this yearafter the Group won a series ofenvironment accolades.
First Bus nationally has reduced thevolume of waste going to landfill by 10per cent over the last 12 monthsacross its entire UK operations ofmore than 70 depots.
The company has also successfullyreduced its gas and electricity usageby seven per cent – another significantsaving for the business.
A major reason for First’s successhas been attributed to its internalenvironmental campaign, “SmallChanges, Big Difference”, which aimsto get staff throughout the companyinvolved in waste recycling and energyconservation initiatives.
The campaign, which has beenhailed a success, also picked up twoawards last year – the Silver GreenApple Environment Award and themuch-coveted Environmental prize atthe UK Bus Awards, one of the busindustry’s most respected recognitionevents.
FirstGroup’s Head of EnvironmentKaterina Robinson said: “The ‘SmallChanges Big Difference’ campaign iseffective in helping us to achieve someof the ambitious targets set out in ourfive year Environmental Plan.
“Our environmental focus has
traditionally concentrated on reducingemissions from our buses, the resultsof which have been very rewarding.”
The latest awards capped asuccessful year for the First Groupenvironmental team. In April last year,First jointly won the SustainabilityAward at the Scottish PLC Awards. InMay the sustainability performance ofFirst was named best in the UK and
second best in the world by EIRIS, theleading global provider of independentresearch into the environmental,social, governance and ethicalperformance of companies.
Also, FirstGroup achieved theinternationally acclaimed CarbonTrust Standard which recognises thecompany’s efforts to reduce carbonemissions across its operations.
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
A WIDE range of charities have benefitedfrom First Glasgow Driver John Ramage’swalking exploits over the years. As leader ofthe walking group at Scotstoun John makessure good causes are always in the frame.
Cancer charities and groups supporting theblind are favourite beneficiaries when Johnleads a ramble.
Keen to ensure the walks suit all ages, andtaking suggestions on routes from membersof the 15-strong group, the 50-year-old keepfit enthusiast organises a trip on the thirdSunday of every month.
In the past he has climbed Ben Nevis,explored the Trossachs and camped overnighton the Isle of Arran.
John, who stays fit by taking part inmarathons, said: “I have done charity workthrough the years and when I was asked tostart the walking group with two others fiveyears ago it seemed right to continue thecharity theme.”
FIRST Group isdonating £30,000 overthe next two years toan educationalcharity, which offerschallenging outdooractivities to youngpeople in Scotland.
The company hasdonated £250,000 toThe Outward BoundTrust over the past 18years and is one ofthe charity’s PatronCompany members.
The Trust’s ScottishDirector MartinDavidson welcomedthe latest donationwhen he called inat First Aberdeen.
“We are incrediblygrateful for thecontinued support, “he said. “We enjoy a wonderfulrelationship with First– the company is oneof our biggest andmost loyal supporters.
“At The OutwardBound Trust, weinspire young peopleto fulfil their potentialthrough challengingoutdoor experiences,
raising self-esteemand preparing
them to facethe futurewithconfidence.”
TICKETS PRICECUTS FOR KIDS
� BETTER JOURNEYS FOR ALL: First GlasgowController Mark McSkeane points to a poster atLarkfield depot which spells out the company’scommitment to its customers.
� THE WAY FORWARD: Katie Smart, First Group’sCorporate Social Responsibility and Community Managerwith the Trust’s Scottish Director Martin Davidson.
� FUNDRAISER:Driver John
Ramage outplanning a group
walk for charityin Scotstoun.
� GREEN TREATMENT FOR BLACK GOLD:Engineer Connor Hastings recycles oil at FirstGlasgow’s Larbert depot engineering department.
Ongoing support forOutward Bound Trust
Driver leads groupwalks for good causes
Accolades for First’s environmental credentials
May 2013 5
Shout page 5 29/4/13 17:34 Page 1
For network updates twitter@FirstinGlasgow or visit www.facebook.com/FirstGlasgow
MEET First Glasgow’s award winning drivers dedicated to delivering a greatservice to passengers.
First’s Superstars awards schemerecognises and rewards staff who go theextra mile whether it is a driverexceeding the expectations of customersor a particularly helpful travel shopemployee.
In recent months, a number of winnershave been chosen from the Glasgow areaand have since been presented withawards for their efforts.
Larkfield Driver Alastair Richardsonwas nominated for the accolade bycustomers who wanted his outstandingbehaviour recognised after watching himhelp passengers with mobility difficulties.
Alastair supported a customer usingcrutches and a woman with a young childin a pram. Bosses commissioned bus sideadverts as an extra thank-you for hisefforts and a life-sized cut out of him wasmade to promote good customer service.
He said: “I was stunned to benominated and I would like to thank thecustomers who nominated me. I like todeliver the best customer service I can.”
In Overtown, Driver James Canavanbecame a Superstar when he wasrewarded for reuniting a customer with amuch-prized leather folder that he left onthe Glasgow to Motherwell service.
The customer said: “I couldn’t thankJames enough for returning my folder tome, and so I was pleased to nominate himin the Superstars rewards scheme.”
And Scotstoun Driver James Gallacherpicked up an award for coming to the aidof a teenager in distress. James gave thegirl his mobile phone so that she couldtelephone her parents and waited withher until they arrived.
First Glasgow’s Managing DirectorRonnie Park said: “We’re very proud tohave such dedicated staff, especially whenit is our customers who come forward to
praise them.”
FIRST’S drive to improve andsimplify its network in Scotland isbeing boosted by a marketingcampaign featuring lovablecartoon characters.
The BusyBodies, with cutenames like Zomigod and WakeyWakey, have been created to put afriendly face to importantinformation.
Key messages will appear in adirect and catchy form alongsidethe characters in timetables, onbus exteriors and interiors.
The 14 cartoon characters havetheir own personalities andpromote a range of servicesacross the network.
Speech bubbles such as “Thisbus goes to the city centre” willaccompany the pictures of thelittle people.
Their names are: Snooozzz (forlate night services), Wakey Wakey(for rise-and-shine services),Brite (for students), Zomigod (forshopping), Piggy and Bakk (forPark and Ride), WeeFee (forWiFi), NeeNaw (for hospitalinformation), Tikkit (for ticketinginformation), Smash (for money-saving offers) and Bolt (as inUsain – for frequency). Yodle andthe MeMe twins are genericcharacters.
Kevin Belfield, CommercialDirector at First Scotland, said:
“The BusyBodies have beencreated to inform our customersin a fun way about the benefitsof using the bus.
“We were keen that eachBusyBody has its ownpersonality, so for example ourearly morning services will bepromoted by Wakey Wakey, ourfares promotions by Tikkit andour general announcements byYodle who will have the largestpersonality of all!
“The BusyBodies will feature inour timetables, promotionalmaterial and on our buses. Theywill also occasionally be seenpeering through the bus window!”
MORE WiFi enabled vehicles will nowmake it easier than ever for SimpliCITYnetwork customers to check emails, updatetheir Facebook status, watch a film orsimply just browse the internet.
WiFi will be fitted as standard to morethan 150 new buses being introduced inthe city – benefitting a number of theSimpliCITY routes.
The free-of-charge facility allowscustomers to use their laptops,smartphones and tablets while on themove. It also means customers can accessApps and an Augmented Reality App
which features in this newspaper.The First Glasgow App available from
the Apple App Store provides bus times,service information and news updates.
Available for Android and iPhone usersfor download from app stores, another freeBus App has been launched by First acrossthe UK after extensive customer trials.
This app uses Global PositioningTechnology (GPS) to pinpoint a customers’location and helps them find their nearestbus stop while also providing real-timebus departure information where it isavailable.
The First Scotland Augmented RealityApp, which brings two photographs in thisnewspaper to life, is easy-to-use and canbe downloaded from App Store (Apple)and Google Play (Android) .
First Glasgow Commercial ManagerJohn Elliot said: “First Glasgow isdetermined to be at the forefront where itcomes to setting new technologybenchmarks and making sure ourcustomers stay connected. Our extensiveon-board WiFi network and ournew array of apps are now doingjust that.”
�WiFi is another feature of thenew buses which are giving Firstcustomers in Glasgow a 21stCentury journey experience.
� LARKFIELD Driver Alastair Richardson helpedpassengers with mobility challenges. Alastair is pictured
by a bus advertisement highlighting his Superstar award.
� PROMOTING SERVICES:First Revenue and Marketing ManagerPaula Middleton takes a journey on abus in Glasgow where the Busybodieshave already been introduced.
Scan the photo to see more...
� OVERTOWN DriverJames Canavan reuniteda customer with a much-prized leatherfolder left on his bus.
May 2013 7
Driver ‘Superstars’go the extramile to deliver great service
Brite
Tikkit
Zomigod
BUSYBODIES SET TOCREATE A REAL BUZZ
Smash
WeeFee
Snooozzz
ZZZ
Z
ZZZ
Z
WiFi buses take customers on interactive journeys
WakeyWakey
Bolt
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
Deep sea anglercatches the bus!
DEEP sea angler Charles Boyle is adab hand at catching fish – but he’snever tried to hook a bus before!
The Larkfield Driver, picturedabove, was only too happy tocast his rod on dry land to helppromote the launch of First’snew SimpliCITY network inGlasgow.
Charles donned his waterproofgear and wielded one of his rods
at the depot to join in themarketing fun and send out themessage: there are easier waysto catch a bus.
Demonstrating hispresentation skills, the driverrecorded an Augmented Reality(AR) video clip while he wascasting his line.
It’s just the latest proof ofCharles’ versatility – in his sparetime he travels to all points of
the compass to seek out cod,tope and skate, switching fromsea angling to freshwater fishingwherever there’s hope of a bite.
To bring the angling imageabove to life, and access the ARclip showing Charles introducingthe SimpliCITY information inthis newspaper, point yoursmartphone or tablet at thephoto (see instructions on pagethree).
SLIPPERY roads are all indays work for First GlasgowDriver Mo Tawab andslippery snakes are too if hissmile while posing withWall-e, a Royal Python, is tobe believed.
But don’t be fooled by Mo’scalm exterior – he wasworried as he was asked toget up close and personalwith the six-year-old snakeduring a photo shoot topromote discounted ticketson the Service X7 Expressconnecting Buchanan BusStation with M & D’s ThemePark.
The 27-year-old, who hasbeen a First driver for nineyears, was asked to pose withWall-e, one of the park’s topattractions, and childrenfrom Castlemilk’s Jeely PieceClub Nursery.
Mo, who is pictured withWall-e and four-year-oldAiesha Anderson from thenursery, said: “I am a littlewary of snakes. But giventhat the kids were happilyhandling Wall-e, I thought I’djoin in the fun.”
Handling a Python... all in a day’s work
(He should have
used the new
network)(He should have
used the new
network)Scan the photo to see more...
� SCOTSTOUN DriverJames Gallacherassisted a 16-year-oldgirl who had beenthreatened by two men.
6 May 2013
Shout page 6-7 29/4/13 17:28 Page 1
For network updates twitter@FirstinGlasgow or visit www.facebook.com/FirstGlasgow
MEET First Glasgow’s award winning drivers dedicated to delivering a greatservice to passengers.
First’s Superstars awards schemerecognises and rewards staff who go theextra mile whether it is a driverexceeding the expectations of customersor a particularly helpful travel shopemployee.
In recent months, a number of winnershave been chosen from the Glasgow areaand have since been presented withawards for their efforts.
Larkfield Driver Alastair Richardsonwas nominated for the accolade bycustomers who wanted his outstandingbehaviour recognised after watching himhelp passengers with mobility difficulties.
Alastair supported a customer usingcrutches and a woman with a young childin a pram. Bosses commissioned bus sideadverts as an extra thank-you for hisefforts and a life-sized cut out of him wasmade to promote good customer service.
He said: “I was stunned to benominated and I would like to thank thecustomers who nominated me. I like todeliver the best customer service I can.”
In Overtown, Driver James Canavanbecame a Superstar when he wasrewarded for reuniting a customer with amuch-prized leather folder that he left onthe Glasgow to Motherwell service.
The customer said: “I couldn’t thankJames enough for returning my folder tome, and so I was pleased to nominate himin the Superstars rewards scheme.”
And Scotstoun Driver James Gallacherpicked up an award for coming to the aidof a teenager in distress. James gave thegirl his mobile phone so that she couldtelephone her parents and waited withher until they arrived.
First Glasgow’s Managing DirectorRonnie Park said: “We’re very proud tohave such dedicated staff, especially whenit is our customers who come forward to
praise them.”
FIRST’S drive to improve andsimplify its network in Scotland isbeing boosted by a marketingcampaign featuring lovablecartoon characters.
The BusyBodies, with cutenames like Zomigod and WakeyWakey, have been created to put afriendly face to importantinformation.
Key messages will appear in adirect and catchy form alongsidethe characters in timetables, onbus exteriors and interiors.
The 14 cartoon characters havetheir own personalities andpromote a range of servicesacross the network.
Speech bubbles such as “Thisbus goes to the city centre” willaccompany the pictures of thelittle people.
Their names are: Snooozzz (forlate night services), Wakey Wakey(for rise-and-shine services),Brite (for students), Zomigod (forshopping), Piggy and Bakk (forPark and Ride), WeeFee (forWiFi), NeeNaw (for hospitalinformation), Tikkit (for ticketinginformation), Smash (for money-saving offers) and Bolt (as inUsain – for frequency). Yodle andthe MeMe twins are genericcharacters.
Kevin Belfield, CommercialDirector at First Scotland, said:
“The BusyBodies have beencreated to inform our customersin a fun way about the benefitsof using the bus.
“We were keen that eachBusyBody has its ownpersonality, so for example ourearly morning services will bepromoted by Wakey Wakey, ourfares promotions by Tikkit andour general announcements byYodle who will have the largestpersonality of all!
“The BusyBodies will feature inour timetables, promotionalmaterial and on our buses. Theywill also occasionally be seenpeering through the bus window!”
MORE WiFi enabled vehicles will nowmake it easier than ever for SimpliCITYnetwork customers to check emails, updatetheir Facebook status, watch a film orsimply just browse the internet.
WiFi will be fitted as standard to morethan 150 new buses being introduced inthe city – benefitting a number of theSimpliCITY routes.
The free-of-charge facility allowscustomers to use their laptops,smartphones and tablets while on themove. It also means customers can accessApps and an Augmented Reality App
which features in this newspaper.The First Glasgow App available from
the Apple App Store provides bus times,service information and news updates.
Available for Android and iPhone usersfor download from app stores, another freeBus App has been launched by First acrossthe UK after extensive customer trials.
This app uses Global PositioningTechnology (GPS) to pinpoint a customers’location and helps them find their nearestbus stop while also providing real-timebus departure information where it isavailable.
The First Scotland Augmented RealityApp, which brings two photographs in thisnewspaper to life, is easy-to-use and canbe downloaded from App Store (Apple)and Google Play (Android) .
First Glasgow Commercial ManagerJohn Elliot said: “First Glasgow isdetermined to be at the forefront where itcomes to setting new technologybenchmarks and making sure ourcustomers stay connected. Our extensiveon-board WiFi network and ournew array of apps are now doingjust that.”
�WiFi is another feature of thenew buses which are giving Firstcustomers in Glasgow a 21stCentury journey experience.
� LARKFIELD Driver Alastair Richardson helpedpassengers with mobility challenges. Alastair is pictured
by a bus advertisement highlighting his Superstar award.
� PROMOTING SERVICES:First Revenue and Marketing ManagerPaula Middleton takes a journey on abus in Glasgow where the Busybodieshave already been introduced.
Scan the photo to see more...
� OVERTOWN DriverJames Canavan reuniteda customer with a much-prized leatherfolder left on his bus.
May 2013 7
Driver ‘Superstars’go the extramile to deliver great service
Brite
Tikkit
Zomigod
BUSYBODIES SET TOCREATE A REAL BUZZ
Smash
WeeFee
Snooozzz
ZZZ
Z
ZZZ
Z
WiFi buses take customers on interactive journeys
WakeyWakey
Bolt
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
Deep sea anglercatches the bus!
DEEP sea angler Charles Boyle is adab hand at catching fish – but he’snever tried to hook a bus before!
The Larkfield Driver, picturedabove, was only too happy tocast his rod on dry land to helppromote the launch of First’snew SimpliCITY network inGlasgow.
Charles donned his waterproofgear and wielded one of his rods
at the depot to join in themarketing fun and send out themessage: there are easier waysto catch a bus.
Demonstrating hispresentation skills, the driverrecorded an Augmented Reality(AR) video clip while he wascasting his line.
It’s just the latest proof ofCharles’ versatility – in his sparetime he travels to all points of
the compass to seek out cod,tope and skate, switching fromsea angling to freshwater fishingwherever there’s hope of a bite.
To bring the angling imageabove to life, and access the ARclip showing Charles introducingthe SimpliCITY information inthis newspaper, point yoursmartphone or tablet at thephoto (see instructions on pagethree).
SLIPPERY roads are all indays work for First GlasgowDriver Mo Tawab andslippery snakes are too if hissmile while posing withWall-e, a Royal Python, is tobe believed.
But don’t be fooled by Mo’scalm exterior – he wasworried as he was asked toget up close and personalwith the six-year-old snakeduring a photo shoot topromote discounted ticketson the Service X7 Expressconnecting Buchanan BusStation with M & D’s ThemePark.
The 27-year-old, who hasbeen a First driver for nineyears, was asked to pose withWall-e, one of the park’s topattractions, and childrenfrom Castlemilk’s Jeely PieceClub Nursery.
Mo, who is pictured withWall-e and four-year-oldAiesha Anderson from thenursery, said: “I am a littlewary of snakes. But giventhat the kids were happilyhandling Wall-e, I thought I’djoin in the fun.”
Handling a Python... all in a day’s work
(He should have
used the new
network)(He should have
used the new
network)Scan the photo to see more...
� SCOTSTOUN DriverJames Gallacherassisted a 16-year-oldgirl who had beenthreatened by two men.
6 May 2013
Shout page 6-7 29/4/13 17:28 Page 1
or visit www.facebook.com/FirstGlasgowFor network updates twitter@FirstinGlasgow
No major changes to current service
New service 1C introduced between Drumchapel andCity Centre
Buses every 5-6* minutes between Clydebank,Scotstoun and City Centre
1 – Balloch – Haldane – Vale of Leven Hospital –Alexandria – Dumbarton – Old Kilpatrick – Dalmuir –Clydebank – Scotstoun – Clydeside Expressway – CityCentre
1A – Balloch – Haldane – Napierston – Alexandria –Dumbarton – Old Kilpatrick – Dalmuir – Clydebank –Scotstoun – Expressway – City Centre
1C – Drumchapel – Garscadden – Scotstoun –Expressway – City Centre
1E – Balloch – Haldane – Bonhill – Bellsmyre – OldKilpatrick – Dalmuir – Clydebank – Scotstoun –Expressway – City Centre
The One already provides a fast and frequent link betweenDumbarton, Clydebank, Scotstoun and the City Centre. This willbe further improved by the introduction of new service 1Cbetween Drumchapel, Scotstoun and the City Centre.
Service 1C will start at Drumchapel (Lillyburn Place) and thenserve Achamore Road, Kinfauns Drive, Duntreath Avenue,Alderman Road, Polnoon Avenue, Cairntoul Drive and AnnieslandRoad where it will then join the existing route of the One to theCity Centre via Clydeside Expressway.
There will be a 1C bus every 20 minutes during day and every30 minutes at night. The current timetable of The One will beslightly altered to introduce more 1A journeys that serveBellsmyre and these extra buses will run on weekday morningsand afternoons.
To meet customer requests for clearer destination information onbuses, buses to or from Helensburgh will now show service 1Bto identify then separately from service 1 to Balloch, howeverthere is no change to route. The current weekday 1B journeysthat operate to or from Balloch serving Bonhill and Bellsmyre willnow show service 1E.
These changes will mean that between Scotstoun and CityCentre there will be a bus up to every 2 or 3 minutes duringweekday morning and afternoons and every 5 minutes duringthe main part of the day. At night the timetable will be doubled toevery 15 minutes with buses operating to Clydebank andDumbarton every 30 minutes or Drumchapel every 30 minutes.
Service will be renumbered to operate as service M2. ServiceM2 will also serve Prospecthill Circus with slight changes totimetable as a result.
Service will be renumbered to operate as service M3. Notimetable change on weekdays but on Saturdays the first fewjourneys will no longer operate as a result of low passenger use.
No change to route or frequency
Buses every 10* minutes
Combines with simpliCITY 6 to provide a bus every 5minutes between Battlefield, Victoria Road & City Centre
5 – Castlemilk – Croftfoot – Battlefield – VictoriaInfirmary – Victoria Road – City Centre
Slightly revised timetable introduced but no change to frequencywith buses every 10 minutes or better during the day and every30 minutes at night between Castlemilk and City Centre.Combined with service 6, service 5 will provide a 5 minutefrequency on the Battlefield – Victoria Road – City Centrecorridor.
Service will be renumbered to operate as service M6. Slightlyrevised departure times introduced but no change to frequency.
Service 7 and 12 changes to new simpliCITY 7/7A
Frequency improved to every 10* minutes
7 – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Toryglen – Rutherglen
7A – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Kings Park – Rutherglen– Burnside – Cambuslang – Westburn – Newton Farm
Service 7/7A will operate from Summerston to the City Centrevia Saracen Cross replacing service 54. Buses will operate on animproved frequency of every 10 minutes during the day andevery 30 minutes at night.
From the City Centre, service 7/7A will continue to operate viathe present service 7 and 12 route to Toryglen Asda. From thereservice 7 will then operate four journeys per hour direct (not viaProspecthill Circus) to Rutherglen Town Centre, partly replacingservice 12.
Service 7A journeys will operate two journeys per hour via KingsPark, Rutherglen Main Street, Stonelaw Road, Burnside, DukesRoad, Cambuslang, and Westburn to Newton Farm replacing thepresent service 7 journeys on this section of route. The sectionof route in Halfway will be partly replaced by revised service 65,for more details please refer to this service.
Slightly revised route and timetable introduced to improvereliability but no change to frequency. With the exception ofsome evening and Sunday journeys numbered 8A, service 8 willnow operate along Hawthorn Street and Balmore Road in theSaracen area.
Service 9 changes to new simpliCITY 9/9A
Extended to serve Braehead Shopping Centre every 20minutes
Buses every 5* minutes along Paisley Road West to CityCentre
9 – Linwood – Paisley – Cardonald – Paisley Road West– Ibrox – City Centre
9A – Braehead/Penilee – Cardonald – Paisley Road West– Ibrox – City Centre
Service 9 will now operate every 10 minutes or better during theday and every 30 minutes at night between Linwood and CityCentre via Paisley. Service 9A will operate every 10 minutes orbetter during the day and every 30 minutes at night betweenPenilee and City with alternate journeys every 20 minutesextending to or from Braehead.
From Hillington Road service 9/9A will provide a combined 5minute frequency during the day and every 15 minutes at nightto the City Centre via Cardonald and Ibrox.
The section of route between Drumchapel and the City Centrevia Partick will be replaced by new service 3 every 10 minutesor better during the day via Charing Cross. Check out theinformation for service 23 for full details.
The current service 11 will no longer operate and is replaced asfollows – Service M11 will replace the route between Clydebank,Anniesland and Gartnavel Hospital every 30 minutes during theday. Service 4A will replace the route between Anniesland,Kelvindale and the City Centre. Service 19A will replace the routebetween City Centre and Robroyston.
Changes to simpliCITY 7/7A between Rutherglen and
City Centre
Changes to simpliCITY 57A between Balornock East andCity Centre
7 – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Toryglen – Rutherglen
7A – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Kingspark – Rutherglen– Burnside – Cambuslang – Westburn – Newton Farm
Service 7/7A will operate from Summerston to the City Centrevia Saracen Cross replacing service 54. Buses will operate on animproved frequency of every 10 minutes during the day andevery 30 minutes at night.
From the City Centre, service 7/7A will continue to operate thepresent service 7 and 12 route to Toryglen Asda. From thereservice 7 will then operate four journeys per hour direct (not viaProspecthill Circus) to Rutherglen Town Centre, partly replacingservice 12.
Service 7A journeys will operate two journeys per hour servingKings Park, Rutherglen Main Street, Stonelaw Road, Burnside,Dukes Road, Cambuslang, and Westburn to Newton Farmreplacing the present service 7 journeys on this section of route.
57A – Kennishead – Thornliebank – Pollokshaws –Shawlands – Pollokshaws Road – City Centre –Petershill Road – Barmulloch – Balornock East
Service 57/57A will operate from Silverburn or Kennishead to theCity Centre serving Shawlands providing a combined frequencyof every 6 minute during the day and every 15 minute at nightbetween Thornliebank, City Centre and Red Road Flats. From theCity Centre, service 57/57A will then operate via the current 56and 12 route to Petershill Road at Red Road flats.
From Petershill Road at Red Road flats, service 57 will operateevery 12 minutes during the day and every 30 minutes at nightto Westerhill serving Wallacewell Road and Auchinairn to replaceservice 56.
Service 57A will operate every 12 minutes during the day andevery 30 minutes during the night to Barmulloch and BalornockEast replacing service 12.
Small change to City Centre route, no change tofrequency
Extended to Charing Cross to improve City Centre access
Buses every 10* minutes
18 – East Kilbride (Greenhills) – Murray – Town Centre –Calderwood – Cathkin – Burnside – Rutherglen –Bridgeton – City Centre
Slightly revised City Centre route with buses now terminating atHolland Street rather than Buchanan Bus Station. Buses willcontinue to operate within a few minutes walk of the bus stationand Buchanan Galleries.
Slightly revised timetable introduced but no change to frequencywhich remains every 10 minutes or better during the day andevery 15 minutes at night.
Service 11 and 19 replaced by service 19/19A
Buses every 15 minutes between Provanmill – CityCentre – Kelvingrove
19 – Easterhouse – Glasgow Fort – Gartloch Road –Craigend – Millerston – Provanmill – Royston Road –City Centre – Charing X – Byres Road – Summerston
Service 19 will operate its current route every 30 minutes duringthe day and every 60 minutes at night between EasterhouseShopping Centre and City Centre. From the City Centre service19 will extend to Summerston via Charing Cross, Kelvingrove,Partick and Byres Road replacing service 23.
Service 19A will operate every 30 minutes during the day andevery 60 minutes at night from Robroyston to City Centrereplacing service 11. From the City Centre service 19A will
Service 19
Service 18
Service 12
Service 11
Service 9
Service 8
Service 7
Service 6
Service 5
Service 3
Service 2
the One
8 May 2013
Network Changes GUIDE
Shout page 8-11 29/4/13 16:53 Page 1
extend to Blairdardie via Charing Cross, Kelvingrove, Partick andCrow Road replacing service 23.
Between Provanmill – City Centre – Partick service 19/19A willprovide a combined 15 minute frequency during the day and 30minute frequency at night.
No change to route or frequency
Buses every 10* minutes
Combines with simpliCITY 6 to provide a bus every 5minutes between Anniesland, Great Western Road & CityCentre
6A – Drumchapel – Knightswood – Anniesland – GreatWestern Road – City Centre (simpliCITY)
Service 20 will be renumbered to operate as service 6A and willoperate every 10 minutes during the day and every 30 minutesat night between Drumchapel and the City Centre via Annieslandand Great Western Road.
Between Anniesland Cross and the City Centre, service 6A willcombine with service 6 to provide a frequency of every 5minutes during the day and every 15 minutes at night.
Revised route and timetable introduced. Service 21 will berevised to operate between East Kilbride (Gardenhall) and Citycentre with the section of route to Lindsayfield no longer beingserved. The timetable will be revised to operate every 30minutes from East Kilbride to the City Centre and every 15minutes from Cathkin to the City Centre.
Extra trips will operate to or from East Kilbride during peakcommuting hours to provide a 15 minute frequency. At nightservice 21 will operate every 60 minutes between Gardenhalland the City Centre and every 30 minutes between Cathkin andthe City Centre. The city centre terminus for Service 21 will alsobe moved from North Frederick Street to Wellington Street with aslightly revised City Centre route as a result.
Service 23 changes to simpliCITY 3
No change to route or frequency over current Govan –City Centre route
Buses every 10* minutes
3 – Govan – Crookston – Pollok – Silverburn –Shawlands – Pollokshaws Road – City Centre – CharingX – Partick – Whiteinch – Scotstoun – Lincoln Avenue –Drumchapel (simpliCITY)
Service 23 will be renumbered to operate as service 3 and willoperate from Govan Bus Station to the City Centre every 10minutes during the day and 30 minutes at night via Silverburnand Shawlands.
From the City Centre service 3 will replace service 9 and operateto Drumchapel Station via Charing Cross, Kelvingrove, Partick,Whiteinch, Shawlands and Lincoln Avenue.
Service 3 will operate via Sauchiehall Street rather than ArgyleStreet. The section of route between City Centre andSummerston and City Centre and Blairdardie will be replaced byservice 19/19A. Check out the information page for service 19for full details.
Service 27A/27B will be renumbered to operate as service89/89A/89B and doubled in frequency to operate every 15minutes during the day. Service 89 will operate every 30minutes between Kilsyth (Northfield) and City Centre servingKirkintilloch, Bishopbriggs and Springburn Expressway. Service89A/89B will operate every 30 minutes from from Torrance orStrathkelvin Retail Park to City Centre via Mavis Valley (89B),Bishopbriggs and Springburn Expressway.
Together service 89/89A/89B will provide a fast bus every 15minutes during the day between Bishopbriggs and City Centre.Combined with existing service 88, service 89/89A/89B willprovide buses every 7/8 minutes daytime between Bishopbriggs
and City Centre. At peak periods Monday to Friday some service89A/89B journeys will continue to start or finish at Lennoxtown.
Slightly revised timetable introduced but no change to frequency.
Revised route in Mount Florida introduced. Service 31 will nowoperate along Carmunock Road, Kings Park Road and CathcartRoad and will miss out the small section of route CarmunockRoad between Second Avenue and Letherby Drive.
Service 33 will no longer operate. Between Parkhead, Greenfield,Cranhill and Easterhouse service 33 will be replaced by arevised route on service 46. This will provide new links toGlasgow Fort, and a more comprehensive timetable which willinclude earlier, later and Sunday journeys being provided.
Slightly revised timetable introduced but no change to frequency.
With the exception of some early morning journeys to or fromCumbernauld, service 36 will be replaced by service 38C. Checkout the details for service 38 for full details.
Revised route and timetable introduced
Replaces service 36, 42 and 213
Buses every 5 minutes between Giffnock – Shawlands –City Centre – Alexandra Parade
38 – Easterhouse – Glasgow Fort – Garthamlock –Ruchazie – Riddrie – Alexandra Parade – City Centre –Pollokshaws Road – Shawlands – Giffnock – Woodfarm– Rouken Glen
38C – Chryston – Muirhead – Stepps – Millerston –Riddrie – Alexandra Parade – City Centre – PollokshawsRoad – Shawlands – Giffnock – Woodfarm – RoukenGlen
38E – Baillieston – Edinburgh Road – Alexandra Parade– City Centre – Pollokshaws Road – Shawlands –Giffnock – Woodfarm – Rouken Glen
Service 38 will continue to operate from Newton Mearns orEastwood Toll and journeys that start or finish at RoukenGlen/Woodfarm will be renumbered to operate as service 38B,38C and 38E. Combined these will provide a bus every every 5minutes to the City Centre via Giffnock and Shawlands. Service38 will continue to operate to or from Easterhouse every 10minutes during the day and every 30 minutes at night.
Journeys that currently terminate in the city centre will beextended along Alexandra Parade to replace services 36, 42 and213 and provide a 5 minute service during the day and a 16minute service at night as far as Alexandra Park. Service 38Bwill operate to or from Barlanark replacing service 42 every 30minutes during the day and every 60 minutes at night.
Service 38C will operate to or from Chryston replacing service36 every 30 minutes during the day and every 60 minutes atnight. Service 38E will operate to or from Baillieston replacingservice 213 with the exception of the Bargeddie – Bailliestonsection of route. Service 38E will operate every 30 minutesduring the day and every 60 minutes at night.
Buses to Chryston and Baillieston will no longer depart fromBuchanan Bus Station instead serving service 38 stopsthroughout the City. Some Monday-Friday commuter journeyswill continue to serve Spiersbridge.
Service 40 changes to simpliCITY 60/60A
Frequency improved to every 10* minutes
Combines with service 61 to provide a bus every 5minutes between Maryhill & City Centre
60/60A – Easterhouse – Glasgow Fort – Barlanark –Shettleston – Parkhead – Duke Street – City Centre –Maryhill Road – Canniesburn Toll then either Drumchapel– Clydebank (60) or Hillfoot – Milngavie (60A)
Service 40 will be renumbered to operate as service 60/60A andwill operate from Easterhouse, Shettleston, Parkhead, CityCentre, Maryhill and Canniesburn Toll every 10 minutes duringthe day and every 30 minutes at night. From Canniesburnservice 60 will operate to Drumchapel and Clydebank to replaceservice 40. Service 60A will operate to Hillfoot and Milngavie toreplace service 119.
Between Drumchapel and Clydebank service 60 will be revisedto operate along Drumry Road East and will no longer serveGreat Western Retail Park. Additional journeys on service 60 willoperate between Drumchapel (Glenkirk Drive) and Clydebankserving Tallant Road and Kinfauns Drive to provide a bus at leastevery 10 minutes during the day on common sections of route.Journeys to or from Glenkirk Drive will be numbered M60.
Most daytime journeys on service 60/M60 will extend to serveClydebank Asda and will no longer extend to Clydebank College.
No change to route or frequency
Buses every 10* minutes
41 – Easterhouse – Edinburgh Road – Carntyne – DukeStreet – City Centre
Slightly revised timetable introduced but no change to frequency.
Service 42 will be revised to operate every 20 minutes duringthe day Monday to Saturday, between Garscadden and PartickBus Station. Within Garscadden the route of service 42 will beextended to operate via Dyke Road, Kelso Street and AldermanRoad. Links to or from the City Centre from Drumchapel andGarscadden will be provided by an additional variant of The Onewhich will provide a fast express service every 20 minutesduring the day and every 30 minutes at night via Scotstoun andthe Clydeside Expressway. Between the City Centre andBarlanark, service 42 will be replaced by journeys on service38B.
Revised route and timetable introduced. On Mondays toSaturdays service 43 will be revised to operate betweenEasterhouse and Parkhead Forge via Wardie Road, WesterhouseRoad, Edinburgh Road then via current route with the exceptionthat buses will no longer operate via Wellhouse Crescent. Thetimetable will be slightly revised but with no change to thecurrent frequency. On Sundays service 43 will continue to extendto the City Centre via Bridgeton. For alternative services betweenLondon Road and City Centre please refer to the service 64timetable.
Service 44 changes to simpliCITY 4/4A
Buses every 10* minutes between Muirend – City Centre– Hyndland
Combines with simpliCITY 6 to provide a bus every 5minutes between Muirend & City Centre
4/4A – Eaglesham (4A) or Newton Mearns (4) –Clarkston – Muirend – Cathcart – Battlefield – VictoriaRoad – City Centre – Charing Cross – University Avenue– Hyndland then either Broomhill – Jordanhill – LincolnAvenue – Knightswood (4) or Hyndland Road, Kelvindale,Anniesland X – Anniesland (Fulton Street) (4A)
Service 44
Service 43
Service 42
Service 41
Services 40/40A
Service 38
Service 36
Service 34
Service 33
Service 31
Service 29
Service 27A/27B
Service 23
Service 21
Service 20
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
May 2013 9
New Services at a glance
Shout page 8-11 29/4/13 16:53 Page 2
Service 44 will be renumbered to operate as service 4/4A andwill operate current route from Newton Mearns (service 4) orEaglesham (service 4A) to Hyndland serving Clarkston, Muirend,Cathcart, Battlefield, Victoria Road, City Centre, and UniversityAvenue.
From Hyndland service 4 and 4A will serve different routes withservice 4 serving the current 44 route to Broomhill, Jordanhill,Lincoln Avenue and Knighstwood.
Service 4A will serve Hyndland, Kelvindale, Anniesland Cross andFulton Street every 30 minutes during the day with no service atnight and partly replaces service 11. Frequency will be every 10minutes during the day and every 20 minutes at night betweenMuirend – City Centre – Hyndland.
From outer sections of route buses will generally operate every20 or 30 minutes during the day and every 30 or 60 minutes atnight. More buses will operate during peak periods over mostparts of service 4/4A.
Changes to simpliCITY 10 between Auchinairn and CityCentre
Changes to simpliCITY 57A between Kennishead andCity Centre
10 – Auchinairn – Springburn – Sighthill – City Centre –Ibrox – Corkerhill – Silverburn Shopping Centre –Darnley (simpliCITY)
Between Auchinairn and City Centre, service 45 will be replacedby new service 10 which will operate along the current route asservice 45 every 12 minutes during the day and every 30minutes at night. From the City Centre, service 10 will operate toSilverburn Shopping Centre and Darnley via Ibrox and Corkerhillreplacing the route of current service 56.
Between Kennishead and City Centre, service 45 will be replacedby service 57A which will operate the same current route asservice 45 every 12 minutes during the day and every 30minutes at night. From the City Centre, service 57A will operateto Balornock East via Petershill Road and Barmulloch replacingthe route of current service 12.
Service 46 will be diverted between Greenfield and Easterhouseto operate via Carntyne Square, Cranhill, Gartloch Road andGlasgow Fort to replace service 33. In Easterhouse service 46will serve Wardie Road and Lochend Road to replace service 43.Passengers travelling between Shettleston and Easterhouse willstill be able to use the more frequent service 60/60A.
Service 49 is revised to operate between Southpark and Govanwith no change to frequency. On Sundays buses will continue toextend to Shawlands. Service 29 provides a partial alternativeservice in the Spiersbridge area.
Due to low passenger usage, service 53 will no longer beoperate. Service 3 will continue to provide a service in theKingsland Drive area. Service 9/9A will provide a partialreplacement between Paisley Road West and Penilee/Braehead.
Service X8 will continue to provide a service between Silverburnand Pollok and additional local journeys numbered M8 willincrease the frequency of this service to every 10 minutes overthis section of route.
Service 54 changes to new simpliCITY 7/7A
Frequency improved to every 10* minutes
7 – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Toryglen – Rutherglen
7A – Summerston – Cadder – Saracen X – City Centre –Victoria Road – Toryglen Asda – Kings Park – Rutherglen– Burnside – Cambuslang – Westburn – Newton Farm
Service 7/7A will operate from Summerston to the City Centrevia Saracen Cross replacing service 54. Buses will operate on animproved frequency of every 10 minutes during the day andevery 30 minutes at night.
From the City Centre, service 7/7A will continue to operate viathe present service 7 and 12 route to Toryglen Asda. From thereservice 7 will then operate four journeys per hour direct (not viaProspecthill Circus) to Rutherglen Town Centre, partly replacingservice 12.
Service 7A journeys will operate two journeys per hour via KingsPark, Rutherglen Main Street, Stonelaw Road, Burnside, DukesRoad, Cambuslang, and Westburn to Newton Farm replacing thepresent service 7 journeys on this section of route.
Changes to simpliCITY 10 between Darnley and CityCentre
Changes to simpliCITY 57 between Auchinairn and CityCentre
10 – Darnley – Silverburn Shopping Centre – Corkerhill– Ibrox – City Centre – Sighthill – Springburn –Auchinairn
Service 10 will operate between Darnley and City Centre servingSilverburn and Paisley Road West replacing service 56 every 12minutes during the day and every 30 minutes at night. From theCity Centre service 10 will operate to Auchinairn serving Sighthilland Springburn to replace service 45.
57 – Westerhill – Auchinairn – Balornock East –Petershill Road – City Centre – Pollokshaws Road –Shawlands – Pollokshaws – Thornliebank – Darnley –South Nitshill – Silverburn Shopping Centre
Service 57 will operate between Westerhill and City Centreserving Auchinairn and Balornock East replacing service 56every 12 minutes during the day and every 30 minutes at night.From the City Centre service 57 will continue to operate itscurrent route to Silverburn Shopping Centre serving PollokshawsRoad, Thornliebank, Darnley and South Nitshill.
No change to route or frequency between Silverburn andCity Centre
Extended from City Centre to Balornock East andAuchinairn
Combines with service 57A to provide a bus every 6minutes between Thornliebank, Shawlands, City Centreand
Red Road Flats
57 – Silverburn Shopping Centre – South Nitshill –Darnley – Thornliebank – Pollokshaws – Shawlands –Pollokshaws Road – City Centre – Petershill Road –Balornock East – Auchinairn – Westerhill
Between Silverburn Shopping Centre and City Centre the route ofservice 57 is unchanged and will continue to operate every 12minutes during the day and every 30 at night.
From the City Centre, service 57 will be extended to Westerhillserving Petershill Road, Balornock East and Auchinairn replacingservice 56.
Together with service 57A from Kennishead, service 57 willprovide a bus every 6 minutes during the day and every 15minutes at night between Thornliebank Station, City Centre andRed Road flats serving Shawlands.
No change to route or frequency
Frequency improved to every 10* minutes
Combines wit
61 – Summerston – Maryhill Road – City Centre –Parkhead – Tollcross – Sandyhills
Service 61 will be improved to operate 10 minutes during theday serving its current route. Combined with service 60/60A,service 61 will provide a frequency of every 5 minutes or betterbetween City Centre and Maryhill Road.
No change to current route or frequency
New buses with leather seating and free WiFi introduced
Service 62 will be renumbered to operate as service 2 but thereis no change to the current route or timetable. A fleet of brandnew buses are being introduced to upgrade this service. Thesebuses will have features such as leather seating and free WiFiand represent an investment of over £7 million on this service.
Slightly revised route and timetable introduced. Service 64 willbe revised to terminate at Stockwell Street.
Revised route and timetable introduced. Service 65 will berevised to terminate at Halfway, Cambuslang. The section ofroute to Cairns and Drumsagard will no longer be operated,however partial alternatives are available on service 263 and267 on Hamilton Road.
Service 66 changes to simpliCITY 6
No change to route but frequency improved to every 10*minutes
Combines with service 4/4A to provide buses every 5minutes between Muirend & City Centre
Combines with service 6A to provide buses every 5minutes between Anniesland, Great Western Road & CityCentre
6 – East Kilbride (Calderwood) – Town Centre – Murray– Westwood – Busby – Clarkston – Muirend – Cathcart– Battlefield – Victoria Road – City Centre – Gt WesternRd – Anniesland – Knightswood – Clydebank –Mountblow
Service 66 will be renumbered to operate as service 6 but willcontinue to operate the same route between East Kilbride, CityCentre and Mountblow. Frequency is improved to operate every10 minutes during the day and evening frequency remainsunchanged.
Combined with service 4/4A, service 6 will provide a bus every 5minutes or less between Muirend – Cathcart – Battlefield –Victoria Road – City Centre.Combined with service 6A, service 6will provide a 5 minute frequency between City Centre andAnnielsand via Great Western Road.
Slightly revised timetable introduced.
No change to current route
Frequency improved to every 7* minutes
75 – Castlemilk – Menock Road – Hampden – ToryglenAsda – Aitkenhead Road – City Centre – Possil –Saracen X – Milton
Service 75 will be improved to operate every 7/8 minutes duringthe day with no change to current route.
Slightly revised timetable introduced but no change to frequency.
Service 88
Service 75
Service 74
Service 66
Services 65/65A
Service 64
Service 62
Service 61
Service 57
Service 56
Service 54
Service 53
Service 49
Service 46
Service 45
or visit www.facebook.com/FirstGlasgowFor network updates twitter@FirstinGlasgow
10 May 2013
New Services at a glance
Shout page 8-11 29/4/13 17:07 Page 3
Slightly revised timetable introduced but no change to frequency.
Due to low passenger use, service 92 will no longer be operated.
Renumbered to operate as service 6B and slightly revisedtimetable introduced.
Service 119 changes to simpliCITY 60A
No change to frequency
Combines with service 60 to provide a bus every 10minutes between Canniesburn Toll and City Centre
60/60A – Easterhouse – Glasgow Fort – Barlanark –Shettleston – Parkhead – Duke Street – City Centre –Maryhill Road – Canniesburn Toll then either Drumchapel– Clydebank (60) or Hillfoot – Milngavie (60A)
Service 119 will be replaced by service 60A and will operatecurrent route from Milngavie to City Centre every 20 minutesduring the day and every 60 minutes at night. From the CityCentre buses will extend to Easterhouse serving Argyle Street,Duke Street, Parkhead and Shettleston.
Service 60A will combine with service 60 from Clydebank toprovide a 10 minute frequency service between Canniesburn Tolland City Centre.
Slightly revised timetable introduced.
Service 140 will be renumbered service M60 and operate arevised route and timetable between Drumchapel andClydebank. Between Drumchapel and Clydebank service M60will be revised to operate along Tallant Road and Kinfauns Drivein Drumchapel and along Kirkoswald Drive in Clydebank.
Due to low passenger usage, service 189 will no longer beoperated by First. However an alternative service will beprovided Skyline Coaches. Please contact Traveline for details.
Revised timetable introduced.
Service 213 will be replaced by service 38E between Bailliestonand City Centre. Please refer to the change information forservice 38 for details. Service 2 will provide an alternativeservice between Bargeddie and City Centre on Coatbridge Road.
Slightly revised timetable introduced but no change to frequency.
Route revised to serve Southern General Hospital grounds.Revised timetable introduced.
Renumbered to operate as service N7. Slightly revised route andtimetable introduced. Service N7 no longer serves ProspecthillCircus.
Renumbered to operate as service N57. Slightly revised routeand timetable introduced. Revised to operate serve Balornockrather than Barmulloch.
Due to low passenger use, this service will no longer operate.
Renumbered to operate as service N60 and revised routeintroduced. Service N60 will serve Drumry Road East rather thanGreat Western Retail Park.
Renumbered to operate as service N60 but no change to routeor timetable.
Renumbered to operate as service N2.
Renumbered to operate as service N6.
Service X3 will be revised to operate from Seafar to the TownCentre then via current X3 route to Glasgow. Within Seafar onjourneys to Glasgow, buses will operate in the opposite direction(clockwise) to the current X4 service and therefore passengersshould board at what are currently towards Abronhill stops. Thefrequency of service X3 will be revised to operate every 30minutes during the day with additional journeys operating duringweekday morning and afternoon commuting hours. Monday toFriday peak hour journeys to or from Carrickstone will no longeroperate.
Revised timetable introduced on service X5 with buses operatingevery 30 minutes during the day with additional journeysoperating during weekday morning and evening commutinghours. Service X4 and X80 will no longer be operated, withalternative buses for Seafar now provided by service X3.
Slightly revised timetable introduced with additional localjourneys numbered M8 introduced between Pollok andSilverburn to increase the frequency to every 10 minutes overthis section of route.
Revised to operate Monday to Friday peak hours only. ServiceX81 will be revised to start and finish at Holland Street ratherthan Buchanan Bus Station.
Slightly revised timetable introduced but no change to frequency.
Revised to operate Monday to Friday peak hours only. Newservice 89 will provide an all day alternative between Kilsyth andGlasgow.
Slightly revised timetable introduced but no change to frequency.
Service X87
Service X86
Service X85
Service X81
Service X8
Services X4/X5/X80
Service X3
Service N66
Service N62
Service N40 to Easterhouse
Service N40 to Clydebank
Service N36
Service N12 to Auchinairn
Service N12 to Rutherglen
Service 747
Service 241
Service 213
Service 208
Service 189
Service 140
Service 120
Service 119
Service 118
Service 92
Service 90
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
May 2013 11
New Services at a glance
Current New Section of route
1 1B Helensburgh – Dumbarton – Clydebank – Scotstoun – City Centre
1B 1E Balloch – Bonhill – Clydebank – Scotstoun – City Centre
3 M3 Milton – Stobhill Hospital – Springburn – Possilpark – City Centre
6 M6 Paisley – Silverburn Shopping Centre
7 7/7A Halfway – Rutherglen – Kingspark – Victoria Road – City Centre
9 9A Braehead/Penilee – Cardonald – Paisley RoadWest – Ibrox – City Centre
Buses to or from Linwood and Paisley continue to operate asservice 9
9 3 Drumchapel – Scotstoun – Partick – City Centre
11 19A Robroyston – Provanmill – Royston Road – City Centre
12 7 Rutherglen – Toryglen Asda – Victoria Road – City Centre
12 57A Balornock East – Barmulloch – Red Road Flats – Petershill Road – City Centre
20 6A Drumchapel – Anniesland – Great Western Road – Kelvinbridge – City Centre
23 3 Govan – Silverburn – Shawlands – Pollokshaws Road – City Centre
23 19 Summerston – Maryhill – Byres Road – Kelvingrove – City Centre
23 19A Blairdardie – Crow Road – Partick – Kelvingrove – City Centre
27A 89/ Torrance – Bishopbriggs – Springburn Expressway/B A/B – City Centre
38 38B/ Woodfarm – Giffnock – Shawlands C/E – Pollokshaws Road – City Centre
*No change to main Newton Mearns – City Centre – Easterhouse 38
40 60 Clydebank – Drumchapel – Maryhill Road – City Centre
40 60/ Easterhouse – Shettleston – Parkhead 60A – City Centre
42 38B Barlanark – Alexandra Parade – City Centre
44 4 Newton Mearns – Clarkston – Muirend – Cathcart– Victoria Road – City Centre
44 4A Eaglesham – Clarkston – Muriend – Cathcart – Victoria Road – City Centre
44 4* Knightswood – Lincoln Avenue – Jordanhill – Broomhill – Hyndland – City Centre
* 4A also covers Hyndland – City Centre
45 10 Auchinairn – Springburn – City Centre
45 57A Kennishead – Shawlands – Pollokshaws Road – City Centre
54 7/7A Summerston – Cadder – Saracen Cross – City Centre
56 57 Auchinairn – Balornock East – Red Road Flats – Petershill Road – City Centre
56 10 Darnley – Silverburn – Corkerhill – Ibrox – City Centre
62 2 Faifley – Clydebank – Partick – City Centre – Parkhead – Baillieston/Airdrie
66 6 East Kilbride – Clarkston – Victoria Road – City Centre – Anniesland – Clydebank
119 60A Milngavie – Hillfoot – Canniesburn – Maryhill – City Centre
140 M60 Drumchapel – Clydebank
Any service not listed above will continue to operate unchanged.
SERVICE NUMBER CHANGES
Shout page 8-11 29/4/13 16:54 Page 4
SIMPLICITY has been launched asGlasgow gears up to welcomehundreds of thousands of visitorsto the city for the CommonweathGames in 2014.
Designed to cope with theinflux, the network will continueto transport city-based customerspunctually, smoothly and safelywhile also enabling sports fans toattend venues and explore theformer European City of Culture.
City drivers and support staffalready have experience ofdelivering public transport duringa major sporting event after FirstGroup was contracted to operatebuses during the LondonOlympics.
A total of 48 First Glasgowemployees were among thousandsof UK colleagues running servicesat the 2012 Games. They arealready passing on theirknowledge as Glasgow preparesto host 71 Commonwealth teamsnext July and August.
First Glasgow OperationsDirector John Cahill said: “It’sgoing to be fantastic to see peoplefrom the four corners of the worlddescending on Glasgow for theCommonwealth Games and wecan’t wait to help them get aroundthe city.
“Our SimpliCITY network isperfectly set up to help themenjoy sports at 14 differentvenues while also enjoying thesights and sounds of Glasgow.
“Our network planners will, ofcourse, do much more worknearer the time to ensure ourhigh frequency timetables are upto it.”● First buses will transporthundreds of thousands of andvisitors and spectators between 14Commonwealth Games venues,including iconic stadia like CelticPark, Hampden and Ibrox, theEmirates Arena and the purposebuilt Sir Chris Hoy Velodrome.
FIRST Glasgow has beenshortlisted three times for thisyear’s Scottish Transport Awards – one of the transportindustry’s most respected awards ceremonies.
Two services have made theshortlist for the Best Bus ServiceAward – its Glasgow ShuttleAirport Link and The One, whichlinks Glasgow city centre withScotstoun, Clydebank,Dumbarton, Balloch andHelensburgh. The One was alsoshortlisted in the Excellence inTravel Information andMarketing category.
First Glasgow ManagingDirector Ronnie Park said:“I’m delighted the company hasbeen shortlisted for theseimportant awards. We’ve workedincredibly hard to improve our
services to Scotstoun and WestDunbartonshire.
“We’ve re-branded the route,which was previously known asthe 204/205/214 and is now called‘The One’ and invested £6millionin 40 brand new buses which arefitted with leather seats andcomplementary WiFi.”
Ronnie Park also pointed tothesuccess of the Glasgow Shuttlewhich provides a direct link fromthe city centre to the airport upto every 10 minutes. “OurGlasgow Shuttle goes fromstrength to strength,” he said.
● The Scottish Transport Awards will take place on June 20 in Glasgow.
First Glasgow shortlisted for threetop transport industry accolades
or visit www.firstgroup.com/simplicityNew network helpline call 0141 423 6600
� FUTURE THRILLS:A computer generated image showing how the Sir Chris Hoy Velodrome could look when it ispacked during next year’s Commonwealth Games.
� TOP COMMONWEALTH GAMES VENUE:One of the new state-of-the -art busesarrives at the Emirates Arena at Parkhead.
� SPORTING LEGEND: Cycling legend Sir Chris Hoy test rides thetrack at the new velodrome which was named after him.
�HEAR ALL ABOUT IT: First Glasgow DriverTracey King is part of the Information Bus teamwho will touring the city to spreading the wordabout the benefits of the new SimpliCITY network.GEARING UP
FOR GAMES A SPECIALLY designedInformation Bus is carrying out apromotional tour of Glasgowduring May to highlight thelaunch of SimpliCITY.
Re-painted in the new FirstGlasgow livery, it will be wellstocked with new timetables,route maps and promotionalmaterial for the new network.
Staff will also be on board toanswer questions as First doeseverything it can to supportcustomers. And look out for theBusyBodies characters makingan appearance on the bus.
First Glasgow CommercialManager John Elliot said: “Wefully understand that somecustomers will have someconcerns about the impendingalterations to some routes andthe re-numbering of servicesas part of our launch of the
SimpliCITY network.“That’s why we are touring
the city before and after thelaunch with our InformationBus so we can answerquestions and hand out asmany new maps andtimetables as possible.
“Our network planners arehighly experienced atmanaging change and we’vebeen though a wide-rangingconsultation with customers,partners, politicians andstakeholders to make sure weget this right. But we’re alwayshappy to listen so customerscan still give us their viewswhen they come and see us atthe Information Bus.
“We do value their opinionsso any information they give uscan only serve to furtherimprove the network andimprove our services for allour customers.”
Information Bus to tour the citygiving out maps and timetables
