www.silver-storm.com

IT Governance Process People Technology

Transforming IT Credibility and Collaboration

Whilst   only   14%   of   C-­‐level  management  thought  that  cost  reduc:on   would   be   a   priority  for  2012,   this  percentage  grew  to  36%  for  2013.  

what’s the IT Barometer saying?

The organisations transforming IT are the ones successfully achieving the required changes to the

business.

who is growing?

IT has always known how to adapt; the time has arrived to do this again, but this time with the CIO 2.0.

just how does IT build the trust from the business?

The CIO 2.0 is a “Director that, in addition to assuming the classic responsibilities related to the IT

Department, one that also looks to create new revenue streams for the organisation, transforming the

business via the innovative “collaboration” with other areas of the company.

what is a CIO 2.0?

The first step: CREDIBILITY.

how can we help the CIO?

The second step: COLLABORATION.

Without Credibility there can never be Collaboration

However…

Step 1: Credibility

objective

Protect the business from threats

Costly service outages Security breach, loss of data Understand acceptable risk

LACK OF RISK MANAGEMENT

Improve efficiency of processes

IMMATURE PERFORMANCE MANAGEMENT

Strategic alignment to business demands

Failed projects, high costs Unhappy users

Systems too complex

IMMATURE BUSINESS ANALYSIS

Understand costs and resources

LACK OF RESOURCE

MANAGEMENT

consequence problem

Costs brought into doubt Work not prioritized Quality questionable

Lack of use of defined processes No grasp of KPIs No grasp of costs

where are the trends?

problem

Lack of control and Risk Management

Document risk policies Standard change process

Define critical services (CMDB)

IT GRC, CHANGE, CMDB

Immature Performance Management

SCORECARDS DASHBOARDS,

BENCHMARKING

Immature Business Analysis

Solution analysis Requirements analysis

Stakeholder management

BUSINESS ANALYSIS LIFE-CYCLE

Resources & Accountability

IT COST, SERVICE CATALOG, CMDB ORCHESTRATION

key points context

Define critical services (CMDB) Measure business consumption

Automation

Trending information Actionable information

Align with company goals

what SilverStorm sees as being the key points

IT is essential to manage transactions, information and knowledge necessary to initiate and sustain economic and social activities. These activities increasingly rely on globally cooperating entities to be successful. In many organizations, IT is fundamental to support, sustain and grow the business.

While many organizations recognize the potential benefits that technology can yield, the successful ones also understand and manage the risks associated with implementing new technologies. Among the enterprise's challenges and concerns are:

•  Aligning IT strategy with the business strategy

•  Cascading strategy and goals down into the enterprise

•  Providing organizational structures that facilitate the implementation of strategy and goals

•  Insisting that an IT control framework be adopted and implemented

•  Measuring IT's performance

according to the The IT Governance Institute

what is IT Governance?

Provides a framework for effective governance of IT to assist those at the highest level of organizations to understand and fulfil their legal, regulatory, and ethical obligations in respect of their organizations’ use of IT.

This standard provides guiding principles for directors

of organizations on the effective, efficient, and acceptable use of Information Technology (IT) within their organizations. It is organized into three prime sections, specifically, Scope, Framework and Guidance.

The framework comprises definitions, principles and a model. It sets out six principles for good corporate governance of IT:

•  Responsibility;

•  Strategy •  Acquisition

•  Performance

•  Conformance

•  Human behaviour

International Organization for Standardization (ISO)

International Electrotechnical Commission (IEC)

ISO/IEC 38500

Strategy

Deliver Value

Risk Management

Resource Management

Performance Management

IT Governance

Ensure IT objectives are enabling the business

The capability to build the necessary functionality required to add value to the business

Deliver satisfactory value to the enterprise

Establish and deliver new IT capabilities in order to meet the business demands

Capture results and adjust the strategy if necessary

Identify and manage risk in order to protect the business

DOMINIOS DEL GOBIERNO DE TI what does SilverStorm see as being IT Governance?

strategy

Step 2: Collaboration

collaboration begins with automation

Service  Management  Automa1on  

Something I have needs fixing or changing

I need to know something

I need something I don’t have

Automation

Core IT Service Management

Self Service Consolidation

Service Management Platform

Technology Process and People

Enterprise Shared Services

Line of Business Services

Service Automation

Serv

ice D

esk

IT S

ervic

e Aut

omat

ion

Ente

rpris

e Se

rvice

Aut

omat

ion

automation: shared services and new lines of business

SilverStormSolutions

@SilverStorm

SilverStorm Silver Storm Solutions

SilverStormSolutions

SilverStorm

www.silver-storm.com info@silver-storm.com

telephone +34 902 365 946