Aravali Institute of Management, Jodhpur

Six-Sigma & Advance Quality ManagementA Presentation on

“SIPOC Diagram”

Presented by: Group No. (2)Ritika JainShilpa JangidShiv P. KankaniVarun KumarVikas Maheshwari

April 8, 2023 SIPOC Diagram 2

SIPOC Diagram: Introduction

SIPOC is a high level map of a process to view how a company goes about satisfying a particular customer requirement in the overall supply chain

SIPOC stands for: Supplier-Input-Process-Output-Customer

Visually communicates the scope of a project

April 8, 2023 SIPOC Diagram 3

SIPOC Diagram: Application

A SIPOC diagram is usually applied during the data collection of a project or at the ‘Define’ stage of DMAIC in a Six Sigma programme

However, its impact is utilized throughout the project life cycle

April 8, 2023 SIPOC Diagram 4

How can SIPOC be used?

SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope

SIPOC helps in verifying that inputs match outputs of upstream processes outputs match inputs of downstream

processes

April 8, 2023 SIPOC Diagram 5

Steps to Complete SIPOC diagram

April 8, 2023 SIPOC Diagram 6

Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

April 8, 2023 SIPOC Diagram 7

Step 2: List all of the outputs from the process

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

ExamplesServicesProductsReportsMetricsRaw data

April 8, 2023 SIPOC Diagram 8

Step 3: Identify the customers receiving the outputs

Suppliers Inputs Process Outputs Customers

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 1

Step 2

Step 3

Step 4

April 8, 2023 SIPOC Diagram 9

Step 4: List all of the inputs into the process

Suppliers Inputs Process Outputs Customers

ExamplesServicesProductsReportsMetricsRaw data

Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

April 8, 2023 SIPOC Diagram 10

Step 5: Identify the suppliers of the process inputs

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsProducersManagementUpstream Process

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

April 8, 2023 SIPOC Diagram 11

SIPOC Diagram: Example (1)

Mowing the Lawn

Suppliers Inputs Process Outputs Customers

April 8, 2023 SIPOC Diagram 12

Suppliers Inputs Process Outputs Customers

Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Example (1): Mowing the Lawn

Step 1: Begin with the high-level process map

April 8, 2023 SIPOC Diagram 13

Suppliers Inputs Process Outputs Customers

• Debris from lawn

Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Happy customer

Step 2: List all of the outputs from the process

Example (1): Mowing the Lawn

April 8, 2023 SIPOC Diagram 14

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

• Debris from lawn

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

Step 3: Identify the customers receiving the outputs

Example (1): Mowing the Lawn

April 8, 2023 SIPOC Diagram 15

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

• Debris from lawn

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

Step 4: List all of the inputs into the process

Example (1): Mowing the Lawn

April 8, 2023 SIPOC Diagram 16

Clean-up &

Removal

• Happy customer

Suppliers Inputs Process Outputs Customers

• Debris from lawnPrepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Homeowner

• Yard waste recycler

• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

• Home Depot

• Chevron

• Homeowner

Example (1): Mowing the Lawn

Step 5: Identify the suppliers of the process inputs

April 8, 2023 SIPOC Diagram 17

SIPOC Diagram: Example (2)

Automobile Manufacturing Process:

• Metal Fabricators

• Component Suppliers

• Stamped Parts

• Parts & Subassemblies

Suppliers Inputs Process Outputs Customers• Finished Automobiles

• DealersBody Fabrication

Painting

Assembly

April 8, 2023 SIPOC Diagram 18

SIPOC Diagram: Example (3)

For a company that leases equipment

Suppliers Inputs Process Outputs Customers• Lease agreement

• Credit Agency

• Engineering department

• Credit Report

• Lease Schedule

• Equipment

• EquipmentCustomer credit review

Equipment validation

Preparation of document

Funding approved

April 8, 2023 SIPOC Diagram 19

SIPOC Diagram: Example (4)

April 8, 2023 SIPOC Diagram 20

SIPOC Diagram: Example (5)

April 8, 2023 SIPOC Diagram 21

SIPOC Diagram: Example (6)

April 8, 2023 SIPOC Diagram 22

Any Question…???

Thanks