Download - Six Sigma (Sipoc)

Aravali Institute of Management, Jodhpur

Six-Sigma & Advance Quality ManagementA Presentation on

“SIPOC Diagram”

Presented by: Group No. (2)Ritika JainShilpa JangidShiv P. KankaniVarun KumarVikas Maheshwari

April 8, 2023 SIPOC Diagram 2

SIPOC Diagram: Introduction

SIPOC is a high level map of a process to view how a company goes about satisfying a particular customer requirement in the overall supply chain

SIPOC stands for: Supplier-Input-Process-Output-Customer

Visually communicates the scope of a project


SIPOC Diagram: Application

A SIPOC diagram is usually applied during the data collection of a project or at the ‘Define’ stage of DMAIC in a Six Sigma programme

However, its impact is utilized throughout the project life cycle


How can SIPOC be used?

SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope

SIPOC helps in verifying that inputs match outputs of upstream processes outputs match inputs of downstream

processes


Steps to Complete SIPOC diagram


Step 1: Begin with the high-level process map

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4


Step 2: List all of the outputs from the process


Step 1

Step 2

Step 3

Step 4

ExamplesServicesProductsReportsMetricsRaw data


Step 3: Identify the customers receiving the outputs



ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 1

Step 2

Step 3

Step 4


Step 4: List all of the inputs into the process



Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials



Step 5: Identify the suppliers of the process inputs


Step 1

Step 2

Step 3

Step 4

ExamplesDataPartsApplicationRaw materials


ExamplesInternalExternalVendorsProducersManagementUpstream Process



SIPOC Diagram: Example (1)

Mowing the Lawn




Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Example (1): Mowing the Lawn

Step 1: Begin with the high-level process map



• Debris from lawn

Clean-up &

Removal

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn

• Bagged grass clippings

• Happy customer

Step 2: List all of the outputs from the process



Clean-up &

Removal

• Happy customer



Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn


• Homeowner

• Yard waste recycler

Step 3: Identify the customers receiving the outputs



Clean-up &

Removal

• Happy customer



Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn


• Homeowner


• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

Step 4: List all of the inputs into the process



Clean-up &

Removal

• Happy customer


• Debris from lawnPrepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

• Beautiful lawn


• Homeowner


• Yard waste bags

• Lawn-mower

• Trimmer

• Gasoline

• Rake & broom

• Long lawn

• Home Depot

• Chevron

• Homeowner


Step 5: Identify the suppliers of the process inputs



Automobile Manufacturing Process:

• Metal Fabricators

• Component Suppliers

• Stamped Parts

• Parts & Subassemblies

Suppliers Inputs Process Outputs Customers• Finished Automobiles

• DealersBody Fabrication

Painting

Assembly



For a company that leases equipment

Suppliers Inputs Process Outputs Customers• Lease agreement

• Credit Agency

• Engineering department

• Credit Report

• Lease Schedule

• Equipment

• EquipmentCustomer credit review

Equipment validation

Preparation of document

Funding approved








Any Question…???

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