EchoVault™ SLA EMSSLA Creation, Assurance & Management

Automation System

Product Overview

Rev: 2008-Nov

ACCEDIANNETWORKS

PACKET PERFORMANCE ASSURANCE TM

Product Overview

ACCEDIAN.com© 2008 Accedian Networks, Inc.

Automate SLA provisioning, assurance and reporting with the

EchoVault™ SLA EMS. Fully integrated into the ESAP™

Ethernet Service Assurance Platform, the EchoVault SLA EMS

provides carrier-grade service creation and assurance

automation, per-second SLA performance and traffic reporting,

and simplified element management for EtherNID™ and

MetroNID™ demarcation units.

Quickly provision end-to-end SLAs and establish continuous

performance assurance for point-to-point, multi-point and full-

mesh Ethernet services. With the ability to monitor and

visualize SLAs in real-time using web-based charts and reports,

it has never been easier to Map-Out the Health of your

Network™ and deliver best-in-class QoS to your customers.

EchoVault SLA EMSTM

SLA Automation & Management EchoVault™ SLA EMS Benefits

Automates SLA creation & assurance

Accelerates new service deployment

Provides per-second, real-time SLA

performance and traffic visibility

Enables new revenue streams

Ensures best-in-class QoS

Provides true five-9’s fault detection

Facilitates proactive maintenance

Integrates with existing B/OSS systems

ESAPTM

Layer 1-4 Intelligent Loopback

In-Service Throughput Testing

Performance Assurance Agent

SLA Creation & SLA-MeterTM

End-to-End OAM

Bandwidth Policing

Traffic Filtering

Zero-Latency Traffic Shaping

Automated RFC-2544 Test Suite

Service Assurance

Service Creation

Test Set Support

EchoVault™ SLA EMS

Ethernet Service Mapping

Ethernet & IP Service Demarc

FCAPS for EtherNID &MetroNID Units

Inventory / Auto-Discovery

Fault Management

Unified Security

Event Logging

Firmware Management

EchoVault EMSSLA Manager

Service Assurance Automation

Automated Service Provisioning

Centralized Reporting & Storage

OSS & Business Integration

SLA Lifecycle Automation & Reporting

Real-Time Traffic-Meter™

Real-Time SLA-Meter™

Web-Portal Reports.

Batch Configuration

Service assurance & creation functionality for

EtherNID& MetroNID demarcation units

Switch-Free Aggregation

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Product Overview

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EchoVault SLA EMSTM

SLA Lifecycle Management

Integrate

& Report

Real-Time

Test Text

Reduce OpEx

Drive Revenue

Increase Differentiation

Assure & Further Develop

EchoVault™ SLA EMS

Automate SLA

& Assurance

Provisioning

Define

Required

Measurements

Define KPIs(Key Performance

Indicators)

& Processes

Develop

SLAs for New

Services

The EchoVault™ SLA EMS manages the complete SLA

lifecycle, from defining new services and SLA Key

Performance Indicators (KPIs), to provisioning the service,

automating performance assurance, then delivering real-time

reporting to existing B/OSS systems and customer portals.

With automated service provisioning, providers can quickly

configure EtherNID™ & MetroNID™ units to map Ethernet

Services, apply precise SLA bandwidth profiles, then further

assure QoS with traffic shaping, filtering and continuous

end-to-end service monitoring.

SLA-Meter™ and Traffic-Meter™ Spotlight visualization provides

the industry’s only second-by-second view into Ethernet service

performance with real-time KPI reporting. Combined with

hardware-based, microsecond-precise measurements from

EtherNID & MetroNID units, the EchoVault SLA EMS offers

unrivalled service monitoring detail and accuracy.

EchoCharts™ & EchoTables™ web-publishing engines extend this

visibility to client portals, building credibility and customer loyalty,

and forming a cornerstone for responsive service and support.

By managing the complete SLA lifecycle and related processes,

The EchoVault SLA EMS addresses service provider’s key

concerns related to Ethernet Service SLA deployment, opening the

door to new revenue sources.

Addressing Key Concerns*

* Source: © Infonetics Research, 2008

Driving Revenue & Operational Efficiency

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PACKET PERFORMANCE ASSURANCE TM

Product Overview

ACCEDIAN.com© 2008 Accedian Networks, Inc.

The EchoVault™ SLA EMS allows providers to automate service provisioning of premium,

SLA-backed layer 2 (Ethernet) and layer 3 (IP) services, assured by ESAP’s™ flexible traffic

conditioning and service assurance functionality.

By establishing clearly defined SLAs, providers manage customer expectations, improve their

brand image, and give themselves a competitive edge with differentiated services. By offering

real-time reporting through secure web-based portals, customers know they are getting what

they pay for, and develop loyalty and trust for their provider.

The EchoVault SLA EMS also drives Ethernet Service management efficiency, with per-

second layer 2 & 3 performance visibility, fault isolation and fault management system

integration.

EchoVault SLA EMSTM

Quickly Identify & Isolate:

End-to-End packet loss, jitter, latency & throughput issues

Continuity & cabling issues

Speed/duplex mismatches

Mis-configured QoS levels

Circuit provisioning errors

Revenue Drivers

Enables premium grade services and

incremental revenue streams

Simplifies customer SLA reporting

Assures service QoS

Enables customer self-care

Improves brand loyalty and trust

Simplifying Operations

Centralized, real-time KPI reporting

Manage Ethernet services from existing

operations and support systems

Total EtherNID™ & MetroNID™ inventory

management

Facilitates proactive maintenance

Provides remote problem isolation

$Drives

Top Line

Profit GrowthReduces

OpEx

Automated Service Provisioning

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PACKET PERFORMANCE ASSURANCE TM

Product Overview

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The EchoVault™ SLA Manager simplifies large-scale Ethernet

service provisioning by automating the creation of point-to-

point, hub-and-spoke and mesh topology virtual circuits

between EtherNID™ and MetroNID™ units deployed at

customer and cell sites.

The EchoVault SLA Manager allows providers to define and

manage a catalog of standard policies specifying MEF 10.1

service attributes, including committed and excess information

rates, burst characteristics, service class, and customer /

provider VLANs.

Provisioning a service is as simple as applying a predefined

service policy to selected EtherNID or MetroNID units - the

EchoVault SLA Manager’s topology-aware provisioning

algorithm automatically maps the service between all related

service endpoints.

To optimize performance, providers can also define traffic

conditioning policies to establish per-flow rate limiting,

intelligent filtering and Accedian Networks’ unique zero-

latency traffic shaping at the service endpoints.

Service attributes and subscribed sites are automatically

updated when policies are revised; integrated revision

tracking allows providers to roll-back to previous service

definitions as required, or to apply updated policies only to

selected sites.

After provisioning, the SLA Manager’s service assurance

automation capabilities can be used to conduct turn-up tests

for end-to-end service performance validation and baselining.

Service assurance policies can then be applied to establish

continuous SLA QoS and traffic monitoring, ensuring optimal

QoS and accurate per-site billing and troubleshooting data.

EchoVault SLA EMSTM

SLAEMS

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Service attributes are defined in the

EchoVault SLA Manager’s service

policy catalog.

Service policies are applied to selected

EtherNID & MetroNID units along with

optional traffic conditioning profiles.

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Ultra-precise

hardware-based

SLA measurements

Unique data compression

for lowest-possible telemetry overhead

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LA

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Continuity, RFC-2544 & SLA metrics:

CIR, EIR, 1-way delay / jitter

2

3

4

Automated turn-up and performance

baseline test results are recorded in

the EchoVault database.

SLA-Meter™ & Traffic-Meter™ service

assurance automation provides real-

time, per-SLA monitoring.1

23

4

Real-Time Reporting

ACCEDIANNETWORKS

PACKET PERFORMANCE ASSURANCE TM

Product Overview

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To provide real-time reporting and fault management, the

communication EchoAgent™ on EtherNID™ and MetroNID™

units pushes SLA KPIs and traffic statistics to local controllers

every second – sampling 300 times faster than typical SNMP-

based polling methods.

To reduce telemetry bandwidth usage and delays to negligible

levels, the EchoAgent applies propriety data compression to

data before transmission. Optionally redundant, local

controllers provide scalability, load-balancing and geographic

diversity to ensure resilient data collection. Local controllers

forward monitoring data to the EchoVault server,

which processes and stores KPIs and usage statistics for all

SLAs and service end-points in the network. SLA QoS alarm

forwarding sends SNMP traps to fault management systems

in real-time as performance degrades – hundreds of times

faster than other systems that typically collect data from test

probes every 15 minutes.

The EchoTables™ & EchoCharts™ data publishing engines

provide real-time visualization of SLA-Meter™ and Traffic-

Meter™ reporting Spotlights via the SLA Manager web-

interface, and are easily configured to publish dynamic charts

and tables to web-based customer portals.

EchoVault SLA EMSTM

Second-by-second

SLA result reporting

on any website

SLA-Meter™Complete SLA assurance metrics: 1-way / round-trip delay

and jitter measurements with 1μs resolution, packet loss &

continuity recorded and displayed in real-time.

Traffic-Meter™

Bandwidth usage & packet statistics per customer site, service,

application or SLA for billing, reporting and network planning.

Complete SLA KPI Selection

EchoVault ™

NOCCustomer Portal

Reporting

Real-Time SLA

Monitoring

Web-GUI for Network

operations, billing,

sales & marketing

httpshttps

Element Management

ACCEDIANNETWORKS

PACKET PERFORMANCE ASSURANCE TM

Product Overview

ACCEDIAN.com© 2008 Accedian Networks, Inc.

In addition to advanced SLA automation and reporting, the

EchoVault™ EMS offers FCAPS (Fault, Configuration,

Accounting, Performance and Security) element management

functionality for EtherNID™ and MetroNID™ units.

Functionality includes automated unit provisioning, security

configuration, real-time status monitoring, batch firmware

updates and real-time alarm processing.

With the EchoAgent enabled, demarcation units maintain

constant communication with local controllers and the

EchoVault server, providing real-time activity logging and

unit diagnostics information through the EchoVault EMS’

web-based interface. To assure KPI measurement

accuracy, the EMS also tracks critical device processing

parameters including clock synchronization status.

EchoVault SLA EMSTM

User-defined thresholds and severity levels can be set for a wide variety of device status messages, providing real-time

alarm notification to operations personnel and fault management systems when intervention is required.

LC0EchoVault

ServerEA

EA

SLAEMS

EchoVault System Architecture

ACCEDIANNETWORKS

PACKET PERFORMANCE ASSURANCE TM

Product Overview

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The EchoVault SLA EMS system architecture was designed

from the ground-up to provide real-time, precise KPI reporting.

Carrier-grade and scalable from metro to nationwide networks,

the EchoVault platform builds on the advanced packet

processing capabilities of EtherNID and MetroNID demarcation

units, extending this level of performance to large-scale,

centralized SLA monitoring.

The industry’s only SLA monitoring tool with per-second,

real-time visualization, reporting and fault management, the

EchoVault™ SLA EMS brings a new level of control and

transparency to revenue-driving Ethernet Services. Ultra-

precise, hardware-based KPI measurements from

EtherNID™ and MetroNID™ units are quickly aggregated

and processing by the highly scalable EchoVault platform.

EchoVault SLA EMSTM

Cell Sites Customer

Sites

Aggregation

Nodes

Inter-Carrier

Hand-off

NOC

B/OSS

NMS

EchoVault™Server

SLAEMS

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Multi-User

Web-Client

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SLAEMS

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SLAEMS

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Local Controllers provide scalability, load

balancing & geographic diversity

Aggregated data relayed to EchoVault server

EchoVault Server provides centralized SLA reporting, KPI processing & data storage

Oracle database and data processing functions can reside on separate Solaris servers

XML interface to B/OSS & NMS & fault mgt systems https interface to customer portals

EchoAgents™ run on MetroNID & EtherNID units

EchoAgents push SLA stats & status to local controllers

Each EchoAgent can home to multiple controllers

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Product Overview

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EchoVault SLA EMSTM

B/OSS Integration

Accedian Networks’ understands that

Ethernet Services and related SLAs are

only a part of a complete communications

portfolio service providers offer their

clients. With this in mind, the

EchoVault™ SLA EMS was designed

from the ground-up to integrate with

existing business, operations, support,

billing & reporting systems.

Secure, open interfaces allow SLAs to be

defined, provisioned, assured, analyzed,

reported and managed by existing

systems. The EchoVault server accepts

west-side order handling, service

definition and assurance requests from

existing provisioning and monitoring

systems, performs the requested actions,

then provides SLA KPIs, performance

reports, traffic / billing statistics and data

access via east-side XLM and Oracle-

client interfaces.

The EchoVault SLA EMS is fully

interoperable with popular management

and analysis platforms, including HP

OpenView, MicroMUSE / Netcool,

COGNOS, Granite Systems, Business

Objects, Concord and EMC/smarts.

The EchoVault Server ensures rapid,

real-time results retrieval by pre-

processing KPIs in its highly scalable

data analysis and storage architecture.

The server also facilitates customer-

portal and business-centric web-based

reporting with its dynamic EchoTable™

and EchoChart™ web-publishing &

hosting engines.EchoVault server features plug-ins for all popular B / OSS, NMS,

data analysis and open-source reporting platforms

The EchoVault database can be queried by XML requests or directly in SQL

Interfaces

XML Data Request

https://echovault.com/kpi/xml-

data?username=cognos

&password=EtherNID

&received=1158052832787

B/OSS

NMS

Returned Data

SLAEMS

ORACLE XML

Multiple providers &

equipment vendors

Customer

Sites

EchoVault

East Side

Interface

Business Intelligence

& SLA KPI Reporting

Work FlowBilling

Fault Management

SLAEMS

Order Handling

Provisioning

CMDB

West Side

Interface

EchoVaultServer

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PACKET PERFORMANCE ASSURANCE TM

© 2008 Accedian Networks, Inc.

Accedian Networks

4878 Levy St, suite 202

St-Laurent, QC, Canada, H4R 2P1

+1 (514) 331-6181, 1 (866) 685-8181

Accedian Networks’ Packet Performance Assurance solutions enable carrier-grade, packet-based

wireless backhaul, business services & multi-carrier applications over wireless & wireline networks.

ACCEDIAN.comAccedian, EtherNID, MetroNID, SLA-meter, Performance Assurance Agent, PAA, Multi-SLA, Ether-PRO, EtherSHELF, Ethernet Service Assurance Platform (ESAP), EVC-Builder,

“Packet Performance Assurance”, “Delivering Service Performance with Assurance” and “Map-out the Health of your Network” are trademarks of Accedian Networks Inc.

Product OverviewProduct Overview

EchoVault SLA EMSTM

EchoVault SLA EMS Specifications

EchoVault EMSSLA Manager

Reports

Drill down table and chart reports

Hosted, configurable charts and tables for external

web sites (customer portals, etc.)

Time Navigation Per-second granularity

Near real-time data access ( ≥ 1 minute refresh)

Web based UI

SLA-Meter

PAA Policy catalog & batch configuration

Topology aware policy definition (mesh, hub and

spoke, etc.)

Support PAA types of Layer 2 Ethernet, Layer 3

UDP, IP Multicast

Active end-to-end performance visibility

Traffic-Meter

Visibility of individual flow usage metrics

Flexible flow definition by VLAN ID, 801.1p, Mac

SRC/DST, Ethertype, Q-inQ VLAN ID, IP Address

SRC/DST, TTL, DSCP, ECN, Header Length, IP

Network Protocols, and ICMP type/code

One second granularity

Service-Creator

Service catalog

MEF 9+14 Certified batch service provisioning

Bandwidth Regulator, Policy, and Filter configuration

MEF 10.1 Ethernet Service compliance (CIR, EIR,

CBS, and EBS)

Security

Connection based (TCP)

Compressed file transfer, SSL encrypted

SSL certificate authentication

EchoAgent

Enable / disable in EtherNID/MetroNID units

Auto-registration capabilities

Event logging

Alerts in Real-Time (per-second time stamping)

• System / configuration changes, threshold

crossings, interface, clock sync, etc.

Historical retention Filtering

Alerting

SNMP trap generation from log events

Present/Clear notifications Filtering

Inventory

NID inventory Last heartbeat and status

Firmware version Device name

Serial Number Management IP Address

Firmware management

Firmware catalog Point-and-click NID upgrade

Scheduled & Batch upgrades

Firmware history & rollback

Configuration

NID Web UI access Single sign-on security

EchoVault Administration UI

Communication parameters configuration

Alert forwarding configuration

EchoAgent & local controller configuration /

management

SLA Lifecycle Automation & Reporting FCAPS for EtherNID & MetroNID Units

Platform & OS

Sun Solaris (SPARC) : turn-key system or client-

provided / existing server

Database: Embedded Oracle Standard Edition One

(EOSEO) or client-provided Oracle license