Slide 1

Celebration & Awareness of Diversity

Presentation for the Migrant Friendly Hospitals European

ConferenceSaturday 11 December 2004

Map of NHSSBSlide 2

OverviewSlide 3

Setting the Scene Identification of Problem Objectives and how these were Implemented

UHIP MUMBAW ACE – Catering

Promoting Awareness Outcome & Results Conclusion & Recommendations

Slide 4

Setting the Scene

Northern Ireland Act 1998 – Section 75The Trust’s approved Equality SchemeThe Trust’s New Targeting Social Need Action

Plan 2003/04NHSSB Health Improvement Plan - 2003 –

2008The “Racial Equality in Health & Social Care

Good Practice Guide”The Trust’s Mission Statement

Slide 5

Identification of Problem

Communication difficulties due to language barrier

Lack of Information in Accessible Formats

To address dietary requirements of people from ethnic minorities

Funding

UHIP (United Hospitals Interpreting Project)UHIP (United Hospitals Interpreting Project)

Slide 6Objectives - How These Were Implemented

Objective - To improve access to service by removing communication barriers Evaluation of Trust’s Interpreting Services Training Producing Awareness Information “Accessing the Trust Interpreting Services” leaflet -

guidance for staff “Need an Interpreter”? Poster & CD Established Central Point for Referral of Interpreting

Requests Monitoring requests for Interpreters

Slide 7

United Hospitals Trust

18

21

7

443

7

11

10

2 2 2

6

31

26

119

3

1

13

21 1 1

0

5

10

15

20

25

30

Nu

mb

ers

Antrim AreaHospital

WhiteabbeyHospital

Mid-UlsterHospital

Braid ValleyHospital

MoyleHospital

Fern House Other

Location

Cantonese Mandarin Hakka Portuguese Arabic Russian Spanish Sign Lang Hungarian Polish

Anne McCormillEquality Monitoring ManagerTotal – 160As at 30/11/04

Location Analysis of All Interpreter RequestsAugust 2003 to Present

Interpreter Request FormSlide 8

GP Referral FormSlide 9

Slide 10

Objective - To address the gaps in translation of Information provided by the Trust Radiology Leaflet Copies available in 5 languages: English,

Chinese (Traditional), Portuguese, Arabic, Romanian.

Also available in Braille & Audio tape Trust Accessible Information Formats Project

MUMBAW - Radiology Project

Slide 11

ACE - Catering Project

Objective - To address dietary requirements of people from ethnic minorities Patients’ menus - available in 8 different

languages Halal & Kosher meals Awareness materials:

Catering Services Poster Catering Services CD

Slide 12

ACE - Catering Project (Contd.)

Revision of Existing Information leaflets: Hotel Services & Corporate Services

Leaflets Poster on Display with Restaurant

Catering Services Display Panel

Dietary Awareness Requirements for People from Ethnic Minority Communities - Guidelines for staff

Training

Slide 13

Promotion of Initiatives

Circulation to Heads of Department Celebration & Awareness of Diversity

Exhibitions Articles Circulation of affected Community

Groups Circulation of Statutory Organisations Conferences

Slide 14

Outcome and Results

Successful application for Funding

Bridging the Communication Gap

Enhancing the Quality of Trust Services

Development of Community Networks

Cascade ACE - Catering Initiatives

Interpreters/Signers - Significant Increase in Requests

Interpreter Requests – Statistics

Good Practice Initiatives

Slide 15

“These projects made such a valuable initial contribution to concretely addressing some of the real concerns of Ethnic Minority communities that have been identified in consultation with the Forum members.” (Ballymena Inter-Ethnic Forum)

“My confidentiality is maintained through the services of a Professional Signer as proposed to informally by members of my family.” (Patient)

Some Quotes:

Slide 16

“We would not be able to communicate effectively with the patients without the use of an Interpreter arranged by the Equality Monitoring Unit.” (Maternity Out-Patients Department, Mid Ulster Hospital)

“It was so nice to see staff so open minded and understanding to the whole Ethnic Minority issues and so willing to help. I was so touched after all we have been through.” (representative of the Muslim Community)

Some Quotes: (Contd.)

Slide 17

Future Developments Continued Partnership Working Funding Proposal - Bi-lingual Worker Continued Working Well for Interpreting Training for frontline

staff Continue Monitoring of Awareness Information Continue rolling forward Orientation Programme for International

staff

Thank youContact Details

Email: anne.mccormill@uh.n-i.nhs.ukTel No: 028 94 424859/424872