Slide 1
Celebration & Awareness of Diversity
Presentation for the Migrant Friendly Hospitals European
ConferenceSaturday 11 December 2004
Map of NHSSBSlide 2
OverviewSlide 3
Setting the Scene Identification of Problem Objectives and how these were Implemented
UHIP MUMBAW ACE – Catering
Promoting Awareness Outcome & Results Conclusion & Recommendations
Slide 4
Setting the Scene
Northern Ireland Act 1998 – Section 75The Trust’s approved Equality SchemeThe Trust’s New Targeting Social Need Action
Plan 2003/04NHSSB Health Improvement Plan - 2003 –
2008The “Racial Equality in Health & Social Care
Good Practice Guide”The Trust’s Mission Statement
Slide 5
Identification of Problem
Communication difficulties due to language barrier
Lack of Information in Accessible Formats
To address dietary requirements of people from ethnic minorities
Funding
UHIP (United Hospitals Interpreting Project)UHIP (United Hospitals Interpreting Project)
Slide 6Objectives - How These Were Implemented
Objective - To improve access to service by removing communication barriers Evaluation of Trust’s Interpreting Services Training Producing Awareness Information “Accessing the Trust Interpreting Services” leaflet -
guidance for staff “Need an Interpreter”? Poster & CD Established Central Point for Referral of Interpreting
Requests Monitoring requests for Interpreters
Slide 7
United Hospitals Trust
18
21
7
443
7
11
10
2 2 2
6
31
26
119
3
1
13
21 1 1
0
5
10
15
20
25
30
Nu
mb
ers
Antrim AreaHospital
WhiteabbeyHospital
Mid-UlsterHospital
Braid ValleyHospital
MoyleHospital
Fern House Other
Location
Cantonese Mandarin Hakka Portuguese Arabic Russian Spanish Sign Lang Hungarian Polish
Anne McCormillEquality Monitoring ManagerTotal – 160As at 30/11/04
Location Analysis of All Interpreter RequestsAugust 2003 to Present
Interpreter Request FormSlide 8
GP Referral FormSlide 9
Slide 10
Objective - To address the gaps in translation of Information provided by the Trust Radiology Leaflet Copies available in 5 languages: English,
Chinese (Traditional), Portuguese, Arabic, Romanian.
Also available in Braille & Audio tape Trust Accessible Information Formats Project
MUMBAW - Radiology Project
Slide 11
ACE - Catering Project
Objective - To address dietary requirements of people from ethnic minorities Patients’ menus - available in 8 different
languages Halal & Kosher meals Awareness materials:
Catering Services Poster Catering Services CD
Slide 12
ACE - Catering Project (Contd.)
Revision of Existing Information leaflets: Hotel Services & Corporate Services
Leaflets Poster on Display with Restaurant
Catering Services Display Panel
Dietary Awareness Requirements for People from Ethnic Minority Communities - Guidelines for staff
Training
Slide 13
Promotion of Initiatives
Circulation to Heads of Department Celebration & Awareness of Diversity
Exhibitions Articles Circulation of affected Community
Groups Circulation of Statutory Organisations Conferences
Slide 14
Outcome and Results
Successful application for Funding
Bridging the Communication Gap
Enhancing the Quality of Trust Services
Development of Community Networks
Cascade ACE - Catering Initiatives
Interpreters/Signers - Significant Increase in Requests
Interpreter Requests – Statistics
Good Practice Initiatives
Slide 15
“These projects made such a valuable initial contribution to concretely addressing some of the real concerns of Ethnic Minority communities that have been identified in consultation with the Forum members.” (Ballymena Inter-Ethnic Forum)
“My confidentiality is maintained through the services of a Professional Signer as proposed to informally by members of my family.” (Patient)
Some Quotes:
Slide 16
“We would not be able to communicate effectively with the patients without the use of an Interpreter arranged by the Equality Monitoring Unit.” (Maternity Out-Patients Department, Mid Ulster Hospital)
“It was so nice to see staff so open minded and understanding to the whole Ethnic Minority issues and so willing to help. I was so touched after all we have been through.” (representative of the Muslim Community)
Some Quotes: (Contd.)
Slide 17
Future Developments Continued Partnership Working Funding Proposal - Bi-lingual Worker Continued Working Well for Interpreting Training for frontline
staff Continue Monitoring of Awareness Information Continue rolling forward Orientation Programme for International
staff
Thank youContact Details
Email: [email protected] No: 028 94 424859/424872