Date post: | 11-Nov-2014 |
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Some benchmarking issues
BENCHMARKING E-GOV
Source: Deakin, M. (2010) SCRAN’s Development of a Trans-National Comparator for the Standardisation of eGovernment Services”, in Reddick, C. ed., Comparative E-government: An Examination of E-Government Across Countries, Springer (Integrated Series in Information Systems)
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Learning
Intellectual Capital
RegionUniversity
Communal Environmental
City
SocialKnowledge
Arch
Curve
Customisation
Multi-channelling
User-profiling
Built on
Bus
ines
s
Gov
ernm
ent
Net
wor
king
Monitoring & evaluation
Capacity building
Co-design
Enterprise architectureBusiness modelling
CustomisationMulti-channelling
User-profilingCapacity building
Co-design Monitoring and evaluation
Triple-helix of knowledge-
based learning and generation of intellectual
capital
Edinburgh Conference:
towards Smarter Cities
Underpinned byM
arc
h 2
00
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Triple-helix model
Benchmarking ofeGovernment services• Using the typology of administrative systems put forward by Torres et
al (2005), it is evident the democracies of the North Sea roughly approximate to the Nordic (Norse, Danish, Swedish and Finish) nation-states and are a mix of Anglo-American (UK) and European Continental administrations (those of Netherlands, Germany and Belgium)
• As such they are said to be: consumer-centred, client orientated, citizen-based, consultative and increasingly deliberative in their search for efficiency and effectiveness from the development of eGov services
• Torres et al (2005) have gone on to use these characteristics as a means to review the e-readiness of each European member-state and assess levels of provision in terms of both the depth and breadth of the service available on city websites. The outcomes of this exercise have in turn been used to construct a “maturity index” of such developments
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Benchmarking ofeGovernment servicesUsing this index of eGov service development, the exercise uncovers three “city groupings” These are the: • Innovative group: with a strong position in delivering services online (up to
60% of total) and good situation with respect to the stages of development i.e. informational, interactive and transactional.
• Steady achiever: offering great potential for the development of the Internet, but with a limited range of online services (between 45-30%).
• Platform builders: web sites offering the lowest level of services online and benefits to citizens (less than 30%, with little more than the power to offer information).
Within this classification of city websites, all those within the North Sea fall into the “steady achiever‟ category with modest online presence, either at the informational, interactive, or transactional level of provision.
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EU i2010Benchmarking report
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the North Sea now has an average score of .....
EU i2010Benchmarking report
7 Source: EC (2009)Smarter, Faster, Better Government
BENCHMARKING CO-DESIGN
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Co-designTransforming the citizen
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ICT Novice ICT ExpertP
assi
ve c
itize
nA
ctive citizen
“The value of Community Informatics to participatory urban planning and design: a case-study in Helsinki”Joanna Saad-Sulonen and Liisa Horelli, 2010Journal of Community Informaticshttp://www.ci-journal.net/index.php/ciej/article/view/579/603
?
The context
Level of active involvement of citizens in service delivery
High Low (or none)
Level of active
involvement of
service profession
als
High Co-production &Co-design
Traditional professionally-led services
Low(or none)
User-led self-organising services
Volunteer-led self-organising services
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Initiation DesignImplement-
ation &Delivery
Evaluation & Maintenance
Why benchmark?
Questions• What are our peers doing, and how are we
placed in relation to them?• What is acceptable good practice, and how are
we placed with regard to these practices?• Based upon these comparisons, can we be said
to be doing enough?• How do we identify what is required to be done
to reach an adequate level of activity?
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Organisational capabilityfor co-design
0
•Non-existent.
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•Initial/Ad Hoc
2
•Repeatable but Intuitive
3
•Defined Process
4
•Managed and Measurable
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•Optimised
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WORKSHOP II
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