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SMART DUBAI TOWARDS BECOMING THE HAPPIEST CITY ON EARTH PRESENTED BY HER EXCELLENCY DR. AISHA BIN BISHR DIRECTOR GENERAL, SMART DUBAI OFFICE 1 SMARTDUBAI.AE @SMARTDUBAI
SMART DUBAI
TOWARDS BECOMING THE HAPPIEST CITY ON EARTH
PRESENTED BY HER EXCELLENCY DR. AISHA BIN BISHRDIRECTOR GENERAL, SMART DUBAI OFFICE
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SMARTDUBAI.AE @SMARTDUBAI
Our ambition is to touch the life of every individual — to achieve a happier life for all. UAE Vice President Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum
Our vision is to make Dubai the happiest city on Earth
Our mission is to create happiness, by embracing
technology innovation—making Dubai the most
efficient, seamless, safe and impactful experience
for residents & visitors.
SMART DUBAI
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Technology only builds solutions. Great solutions drive happiness.Our visionary leader Sheikh Mohammed Bin Rashid
Al Maktoum equates technology to a building block
towards extraordinary quality of life—not the end
goal. Sustained resident & visitor happiness is the
purpose of the journey.
SMART DUBAI
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“The government that doesn’t innovate, stagnates.”
1999
2000
2001
2013
ICT STRATEGY ANNOUNCED
DUBAI INTERNET CITY LAUNCHED
DUBAI E-GOVERNMENT ESTABLISHED
SMART DUBAI OFFICE ESTABLISHED
2015
DUBAI SMART GOV. ESTABLISHED
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DUBAI DIGITAL TRANSFORMATION LEGACY
HIS HIGHNESS SHEIKH MOHAMMED BIN RASHID AL MAKTOUM
Smart Dubai is enabling & unifying Dubai’s citywide smart transformation
SMART DUBAI
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MANDATE
INITIATIVES
DIMENSIONSPILLARS
4 6
100SMART SERVICES
1000
RANKED
1
88888
TECHNOLOGY & INNOVATION FOR THE FUTURE OF CITIES
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
9
10
IMPACT
INITIATIVES
NE
TW
OR
K &
AC
CE
SS
INNOVATION
INFO
RM
ATIO
N
SECU
RIT
Y &
PRIV
ACY
ENERGY
AIR QUALITY
CAPITAL INVESTMENT
EDUCATION
PU
BLI
C S
AFE
TY
SECU
RIT
Y HE
ALT
H
SOCIA
L
& GEN
DER EQ
UALITY
OP
EN
NE
SS
& P
UB
LIC
PA
RT
ICIP
AT
ION
HEALTHINFRASTRUCTURE
TRANSPORT INFRA
PIPED W
ATER
RO
AD
INF
RA
SE
RV
ICE
S
& IN
FO
PLA
TF
OR
MS
ELECTROMAGNETIC
FIELD
CO2 EMISSIONS
WATER, SOIL & NOISE
EMPLOYMENT
INFLATION
TRADE
SAVINGS
EXPORT/IMPORTHOUSEHOLD FINANCE
KNOWLEDGE ECONOMY
DA
TA G
OV
ER
NA
NC
E
SEW
AG
E
ELE
CTR
ICIT
Y
BU
ILD
ING
CO
NV
EN
IEN
CE
CO
MF
OR
T &
ICT
ICT
IMPA
CT
WA
ST
E
/
INCOME
CONSUMPTION
EQUALITY
1
1
0
3 1 1 1 1 1 2
1 0 1 1 1 2
0 1 2 2 1 1 0 0 0 0
0
0
0
1
2
2
6
0
2
1
4 4 1 2 1 2 0
0 2
0 0
0 1 7
0 0 3 2 3 1 5 2 7
2
3
3
1
0
0
2
SMART DUBAI INDEX
SMART DUBAI HAS PARTNERED WITH THE ITU TO DEVELOP & PILOT A NEW GLOBAL INDEX AND SMART CITY ROADMAP
Established and are leading a new global UN body, United for Smart Sustainable Cities was formed to advocate for public policy in line with the smart city index
PILOTSMARTCITY
11112014 2015 2016 2017
DUBAI WILL BE THE FIRST BLOCKCHAIN POWERED GOVERNMENT DRIVING THE FUTURE ECONOMY
DUBAI BLOCKCHAIN STRATEGY
GOVERNMENT EFFICIENCY
INDUSTRY CREATION
INTERNATIONAL LEADERSHIP
DUBAI GOVERNMENT TRANSACTIONS ON BLOCKCHAIN BY 2020
100%ON BLOCKCHAIN
NEW BUSINESSES SUPPORTED BY BLOCKCHAIN BY 2020
1000NEW BUSINESSES
INTERNATIONAL PARTICIPATION FOR GLOBAL TRAVEL
27COUNTRIES
DUBAI BLOCKCHAIN STRATEGY
The goal of the Dubai Blockchain Strategy is to be the first blockchain powered government, driving the future economy
DASHBOARD AND ANALYTICS TOOLS
DIGITAL ID SERVICES (DUBAIID)
DIGITAL PAYMENT GATEWAY (DUBAIPAY)
PLATFORM AS A SERVICE (PAAS)
REAL-TIME / IN MEMORY APP ENVIRONMENT
GEO-LOCATION DATA SUPPORT
OPEN & SHARED CITY DATA CATALOGUE
IOT MANAGEMENT & DATA AGGREGATION
SMART DUBAI IS IMPLEMENTING THE SMART DUBAI PLATFORM, THE NEW DIGITAL BACKBONE POWERING DUBAI’S SMART CITY TRANSFORMATION.
SELECTED FEATURES:
SMART DUBAI PLATFORM
13132014 2015 2016 2017
HAPPINESS AGENDA
14
DISCOVERCHANGE
EDUCATE MEASURE
Fuel city transformation with a globally unique, scientific approach to measuring & impacting people’s happiness
14142014 2015 2016 2017
2014 2015 2016 20171515
CUSTOMER
FINANCIAL RESOURCE &
IMPACT
95%
OUR TRANSFORMATION AGENDA IS STRUCTURED ON THREE IMPACT AXIS BENEFITING ALL CITY CONSTITUENTS
TRANSFORMATION AGENDA / IMPACT AXES
1515
OUTCOMES
16
We are working with our partners across the city to improve experiences for everyone.
HAPPINESS METER
Happiness Agenda
Impact Axes
MEASUREMEASURE
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT Real-time customer happiness
feedback at citywide touch-points
Happiness Meter
Happiness Agenda
Impact Axes
CHANGE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CASE STUDY
Matching cargo shipments to available loads, maximising utilisation and reducing idle capacities
Freight & Transport Management System
CHANGE
Happiness Agenda
Impact Axes
CHANGE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
CASE STUDY
Making restaurant food safety and inspection records available to general consumers
Food Safety & Nutrition
Happiness Agenda
Impact Axes
CHANGE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
CASE STUDY
Contact-less payments for public transit, convenience stores, more by card or app
NOL Card Payments
Happiness Agenda
Impact Axes
CHANGE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
CASE STUDY
Citywide network of electric-vehicle charging stations, driving adoption with convenience
EV Charging Stations
Happiness Agenda
Impact Axes
CHANGE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
CASE STUDY
Residents enjoy easy and fast entry and exit using their Emirates ID card
Smart Gates
Happiness Agenda
Impact Axes
CHANGE, EDUCATE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
CASE STUDY
Masters degree in Smart Cities from Rochester Institute of Technology
Smart City Masters Program
EDUCATE
Happiness Agenda
Impact Axes
CHANGE, EDUCATE
Dimension
ECONOMY LIVING GOVERNANCE
MOBILITY ENVIRONMENT PEOPLE
ECONOMIC IMPACT
CUSTOMER IMPACT
RESOURCE & INFRA. IMPACT
CHANGE
EDUCATE
CASE STUDY
IOT-enabled waste bins to inform collection cycles and reduce pollution
Smart Waste Management
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IMPACT
IMPACT
OFFICE
INITIATIVES & STRATEGIES
PRODUCTS & SOLUTIONS
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
A SMART DUBAI ESTABLISHMENT
SMART DUBAI PLATFORM
DUBAI BLOCKCHAIN STRATEGY
DISCOVER CHANGE
EDUCATE MEASURE
TRANSFORMATIONCITY
AGENDA
INDUSTRY CREATION
INTERNATIONAL LEADERSHIP
GOVERNMENT EFFICIENCY
SERVICE ENABLEMENT
INFRASTRUCTURE
DATA ORCHESTRATION
APPLICATION
A SMART DUBAI INITIATIVEA SMART DUBAI INITIATIVE
MISSION
Our mission is to create happiness, by embracing technology innovation—making Dubai the most efficient, seamless, safe and impactful experience for residents & visitors.
307,105TOTAL DOWNLOADS
30,123QUESTIONS ASKED IN 3 MONTHS
BILLION AEDTRANSACTED IN 201611640+
CITY SERVICES FROM 16 GOV’T ENTITIES
SMART INITIATIVES LAUNCHED
121Surpassing mandate
for 100 smart initiatives by 20%
SMART SERVICES LAUNCHED
1,129Surpassing mandate for 1000 smart services by
129 services
IN LESS THAN THREE YEARS:
Core enabling services
AVG HAPPINESS INDEX IN 2016
90%
2003 - 2015
5.4 AED SAVEDBY THE GOV’T
FOR EVERY 1 AED SPENT BY SDG
4.3BN
AED SAVED BY DUBAI GOVTTHROUGH DSG
2003 - 2015
happiness never decreases by being shared
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