Smart_Design-SBCS_1.5-Overview_Presentation

© 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialSmart Design – Wireless LAN 2.0 1

Smart Design

SBCS 1.5 Solution

© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Outline

Introduction to Smart DesignsWhat business problem does it address?

What are Smart Designs and how they can help?

What is the Smart Design approach?

SBCS 1.5 Solution OverviewUnified Communications Deployment Considerations

What is SBCS and what are the benefits?

SBCS Design Considerations

SBCS Basic and Advanced Capabilities

Solution Components

Additional Information


Small Business ChallengesWhy should I care?

Connect Employees and Offices

Secure My Business

Work From Anywhere

Serve Customers Better

Be More Productive

Successful companies focus on strategies that enable them to anticipate changing business

realities

Realize Full Potential of

Network Investment


How Can A Network Help?

Reduce Costs • One network and common

communication mechanism across all business locations

• Easier to manage and maintain

Provide secure, remote access

• Enable employees with secure access and tools to communicate effectively and collaborate easily

Prepare for the future• Add new capabilities—as

needed, without expensive upgrades

Main Office

Branch Office

Teleworker

Mobile Worker

WAN / Internet

Smart Designs can help you connect and collaborate better—so you can stay focused on your business.


Smart Designs

Smart Designs are a set of network design recommendations from Cisco for successful deployment of network capabilities, e.g.:

• Basic secure networking infrastructure

• Wireless LAN

• Unified communications

• Video and Storage

The Smart Designs concept:

• Systems design approach

• Modular concise design guidance

• Repeatable and validated designs for

End to end functionality

Margin of safety and performance

• Allows ease of use at various technical levels

• Flexible and adaptable designs


Smart DesignsDevelopment Approach

Secure NetworkFoundation

(Firewall, Anti Virus,Intrusion Protection,

VPN, QoS)

Builds on a Secure Network Foundation as the core which provides

– Common infrastructure

– Protection against intrusion and threats

– Secure connectivity across all business locations

Adding new capabilities e.g. Wireless, Unified Communications, Video or Storage becomes much easier

– Investment protection

– Minimal disruption

Additional productivity boosting applications can be added – as needed


Smart Designs Framework

ServersServers DesktopsDesktops HandheldHandheldDEVICES

APPLICATIONS

SERVICES

WebsiteWebsite

Bar CodeBar Code

EmailEmail BackupsBackupsDMSDMS BIBI PCIPCICRM/ERPCRM/ERPACCTACCT

Break & FixBreak & Fix Remote MonitoringRemote Monitoring Managed ServiceManaged ServiceDesktop SupportDesktop Support

Secure NetworkFoundation

Secure Network Foundation Secure Network Foundation

UnifiedCommunications

Wireless

ISR Series

SBCSSBCS

Catalyst SeriesCE-520

UC ExpressUC Express

SR-520

WLC-526 LAP/AP-521G

IOS Firewall ASA 5505 IPSec VPN SSL VPN

UC Business EditionUC Business Edition

Main Office Branch Offices Teleworker Mobile Users

Technologies

Business Locations

CP-520UC-520

7921

IP PhonesIP Phones

IPCommunicator CUCME CUE IP Phones IP

Communicator CUCMBE Unity PresenceIPConference

Mobility ExpressMobility Express

WLC-526 LAP/AP-521G 7921

Unified Wireless NetworkUnified Wireless Network

WLC-2100 AP-1x00 7921


Smart Design Assets

Design Guide30-40 pages

Implementation Guide20-50 pages

Configuration Reference10-20 pages

Application Notes5-10 pages

Solution Overview2-3 pages

Solution Datasheet3-4 pages

Technical Presentation20-30 slides


Peace of Mind for Partners

Cisco Smart Designs

With Cisco’s Smart Designs, partners can quickly provide

best-in-class networking solutions that will grow with

their customers needs.

Mixed-vendors solutions

Solutions built with products from different vendors unnecessarily increase

complexity, costs and risk for the partners.


SBCS 1.5 Solution

Overview


21st Century Business Imperatives

Anytime, Anywhere, Access and Availability

Blurring of Work and Free Time

Collaborative Communities

Travel/CommutingReductionPrograms

Built-in Resiliency and

Compliance

New Work and Communications Model

Speed and agility required to be competitive

Continuity and Compliance no longer nice to haves

Innovation is a key driver of business performance

Green business practices are becoming mainstream


Unified Communications

Telephoneservices

Audio conferencing

Voicemessaging

Video conferencing

Collaboration

Calendar

E-mail

Instant messaging

Web application

Security

Infrastructure

Communicationsnetwork

Mobility


Unified Communications Building a more successful business

Improve operational efficiency through collaboration

Control costs

Achieve a competitive edge Provide superior customer service

Leverage the infrastructure investment

Makes the communications experience for customers, partners, vendors, and employees more personal, efficient, effective, and productive


Unified Communications Deployment Considerations


> 64 Voice Users?

SBCS

Deployment Preference – Centralized?


Less than 64 voice users including up to 10 Mobile and Teleworkers

Up to 250 voice users in <20 locations where each office operates mostly independently with minimal main office interaction

Up to 250 voice users in <20 locations where each office is somewhat tightly controlled by main office, and has frequent voice communication with main office. Main office keeps all business resources centralized on its premise.

CUCME * CUCMBE *

* Please Refer to UC 2.0 Solution

Yes

Yes

No

No


Unified Communications SolutionsDeployment considerations - Platform

Note: This overview focuses on SBCS (Smart Business Communications System) based solution. SmartDesign – UC 2.0 addresses the solutions using Cisco Unified Communications Manager Express (CUCME) and Cisco Unified Communications Manager – Business Edition (CUCMBE).


Best in Class Technology Solutions for Enterprise & Mid-Markets

Cisco Smart Business Communications System:

Purpose-built for SMB

Cisco Smart Business Communications System Purpose Built for Small Businesses

NetworkManagement

Voice

Data Center

Security

Mobility

Routing

Switching


Affordable, complete system of voice, data, video, and wireless networking products

Addresses the following business challenges

• Connect employees and offices

• Work from anywhere

• Serve customers better

• Be more productive

Easy to deploy and use

Integrated with Business & Productivity Applications

Smart Business Communications Solution 1.5Addressing the needs of the Small Business

Note: For larger Unified Communications deployments (>64 Users) - please refer to the UC 2.0 solution.


Smart Business Communication SystemSimple, Complete, Secure Communications for Small Businesses

• 8 to 64 Voice Users• Desktop &

Rackmount Models• Optional Integrated

WLAN AP on desktop models

IP Phones

• All Cisco Unified IP Phones supported including new Cisco 500 Series phones – SPA525G and SoftPhones

Switching

• Cisco Small Business Pro ESW500 switches

• Catalyst Express 500 Series

Wireless

• Autonomous APs or Unified Wireless Solution with Mobility Express

Security

• Secure VPN, Wired and Wireless Access

Unified 500 Series 7900 & 500 Series ESW500 / CE520 Series

AP500WLC 500


Business & Productivity Applications

Cisco Smart Assist FeaturesCisco Configuration Assistant

Cisco Monitor Director

SR520 Series


Smart Business Communications Solution 1.5Design Considerations

• Design Attributes • VLAN Design• SmartPort Roles• IP Addressing Scheme• DHCP and TFTP• NAT and PAT• QoS• Dial Plan• VPN• WLAN• Factory default settings• GUI based configuration

• UC520• 802.1q Trunking

• Spanning Tree

• Fast convergence using RSTP

• Import DNS Services

• Overload NAT (PAT)

• CoS Thresholds

• VLAN

• ESW500 / CE520• 802.1q Trunking

• PoE (Power Over Ethernet)

• SR520• VLAN Interface

• Import DNS Services

• Static NAT

• IP Phones • SPA525G (Wireline / Wireless)

• Low cost entry-level phones

• 79xx series Phones

• UC520 Built-in Capabilities• Smart Assist

• DHCP and TFTP Servers

• NTP Server

• Voice Gateway


Smart Business Communications Solution 1.5Solution Topology

• A tailored solution to help Cisco Partners design and deploy SBCS - effectively

• Modular Design guidance for:

• Main Office

• Teleworker

• Mobile worker

• Wireless Deployment• Standalone AP

• Controller based

• Leverages Factory Default Capabilities

• Configurable using Cisco Configuration Assistant v2.0


Smart Business Communications Solution 1.5Cisco Configuration Assistant (CCA)

• Interactive topology, front panel views and GUI-based IOS upgrades.

• Wizard based Setup for Devices, Wireless and Telephony

• Topology views, front panel views, Drag-n-drop image upgrade, configuration backup, etc

• Voice: Complete pre / post installation “solution” management

• Switching: Feature parity with Cisco Network Assistant 5.0

• Security: Easy VPN Client/Server, NAT, Firewall, Security Audit

• Wireless: MAC auth, multiple SSIDs, LEAP and EAP Fast, PEAP, 802.11b/g, WEP encryption

• Routing: DHCP server, DNS server, VLAN, WAN port for external broadband connectivity

• Others: Teleworker, Auto Security, Auto Phone assignment, SNMP, etc

Intuitive GUI Configuration for all SBCS Devices


Smart Business Communications Solution 1.5VLAN Design

Simplified VLAN architecture uses 2 VLANs for the solution

Voice VLAN = 100

Data VLAN = 1

WLAN design is synchronized to use the same VLAN assignments


Smart Business Communications Solution 1.5SmartPort Roles

SmartPort roles are feature templates based on the type of devices in the network. Use of SmartPort roles in the configuration greatly simplifies the L2 switching, security and PoE for IP phones and wireless access points in the network.


Smart Business Communications Solution 1.5DHCP and TFTP

In SBCS 1.5 solution – the UC520 serves as both DHCP and TFTP Servers in the network.


Smart Business Communications Solution 1.5IP Addressing Scheme


Smart Business Communications Solution 1.5NAT and PAT


Smart Business Communications Solution 1.5Quality of Service (QoS)

IPv4 Layer 3 Type of Service (ToS) is used for IP Precedence within the network


Smart Business Communications Solution 1.5Quality of Service (QoS) – Traffic Classes

For QoS assurance within the network – appropriate bandwidth is allocated for various types of traffic. The same parameters are used in the configuration of SR520s when the network

supports teleworkers.


Smart Business Communications Solution 1.5Design Considerations – Dial Plan

• Establish a clear dial plan for all extensions, services and access codes• It is an important step in the design to establish a clear dial plan for the

entire network to include• Extension numbering range for each location• Access codes for (e.g. PSTN, Operator etc.)• Extension numbers for

• Multi-level Auto Attendant with customized greetings• Voice Mail Pilot• Hunt / Blast Group Pilot• Intercom and Paging• Call Park and Pick-up• Meet-me Conference

• All on-net extension dialing must be globally unique • Avoid partial overlap of dial strings• Avoid overlapping strings of different lengths

Please refer to the SBCS 1.5 Design and Implementation guides for details


Smart Business Communications Solution 1.5VPN Connectivity & Remote worker

Easy VPN is used in this design for secure Remote worker connectivity


Smart Business Communications Solution 1.5Voice Gateway Capability on UC520

UC520 is equipped with DSPs to provide the PSTN interconnection along with conferencing and transcoding functionalities for the network.


Smart Business Communications Solution 1.5Wireless LAN in Standalone mode

In the standalone mode of deployment - each Access Point operates as an autonomous entity within the network


Smart Business Communications Solution 1.5Wireless LAN in Controller based deployment

In the controller based deployment – the WLAN functionalities are coordinated through a WLAN Controller (WLC526). – that results in :

Dynamic RF management Centralized management of network security policies Secure Guest access Advanced support for user mobility and hand-off.


Smart Business Communications Solution 1.5Design Considerations – CODEC choice and WAN BW

CODEC Type Approximate BW for each Voice Call

G.711 80 Kbps

G.729 24 Kbps

Please use the calculator provided in“Bandwidth calculation to optimize VoIP bandwidth on WAN” to properly engineer the required WAN bandwidth.

The voice sampling rate – as determined by the CODEC choice has a very direct effect on the required WAN bandwidth. This is particularly important when the WAN bandwidth is low. Constrained WAN bandwidth has highly detrimental effect on the voice quality on inter-site or off-net calls.


Smart Business Communications Solution 1.5Basic Capabilities

Call Processing Capabilities

– Calls from IP phone-to-IP phone, IP phone-to-PSTN, and PSTN-to-IP phone.

Call Coverage Features

– Ensures that all user un-answered incoming calls are handled by applications (e.g. Automated Attendant (AA) or voice mail)

– Call Blast and Hunt Groups

Call Handling Features

– Call Hold

– Call Transfer

– Call Park, Call Pick-up

– Call Block

– Adhoc and Meet-me Conference

Messaging

– Integrated Voice Mail - via Internet Mail Access Protocol (IMAP) integration and VoiceView Express.

– Live Record and Live Reply

– Holiday and Business Schedule

IP Phone Features

– Speed Dialing

– Intercom– Paging

– Music-on-Hold (MoH).

Analog Device Support Includes

– Traditional analog telephones

– FAX machines

– Modems.

This is only a small sample of basic capabilities – please refer to the UC520 product descriptions for the detailed list of supported features


Smart Business Communications Solution 1.5Enhanced Capabilities

Call Processing • Sophisticated system features including

conferencing, shared line appearance, intercom, paging, etc.

• Full-featured VoIP using H323 and SIP protocols

• PBX/Key System dial plan support

• FXS ports for FAX support

• CRM and Unified Call Connector support

Messaging• Comprehensive voice mail with local storage

• Desktop messaging (IMAP e-mail client integration)

• VoiceView Express

• Auto Attendant

• Video Conferencing

• Cisco Unified Video Advantage (CUVA)


Smart Business Communications Solution 1.5Cisco IP Communicator

Easy to use – exact replica of Cisco IP desk phone in software

Use your office phone from anywhere in the world

Connect via Internet and Cisco VPN client

Use Bluetooth or USB headset

Video Supported

Non-intrusive pop-up for new calls

Lower Costs Using Corporate Calling Capabilities on the Road or Telecommuting


Smart Business Communications Solution 1.5Integrated Messaging

Visual access to voicemail from any IMAP e-mail client (Outlook)

Prioritize, sort and manage voicemail by Caller ID

Access voicemail in WAV format

No additional software or licenses

Save, forward voicemail

Voiceview Express: access from XML display

More Productivity With Visual Access to Voicemail


Smart Business Communications Solution 1.5Business Application Integration

• Cisco Unified CallConnector• for Microsoft Windows

• for Microsoft Dynamics CRM

• for Salesforce.com

• ARC Express Attendant Console

• IPcelerate IPsmart Suite

• The SkyStone Skype

• Dual-mode Cellular/802.11 p

For a complete list of available applications – please refer to

http://www.cisco.com/web/partners/sell/smb/products/sbcs.html#~5


Smart Business Communications Solution 1.5Cisco Unified Call Connector

CallConnector ClientTool bar for call control (dial, answer, transfer, park, pickup)

Personal + Corporate dialing directory

Screen pop on inbound call with CLID/Name from directory

Click to dial from toolbar or highlight number from any application

CallConnector Office Server and Mobility Server

Enhances client with Presence, corporate IM, single number reach, dynamic call control

Quick Search to

Find Status, Click to

Dial

Click to Call Any Contact Number

Directory/Status of UsersPresence, Corporate IM

Presence QuickSearch Call Control Collaboration

Screen-Pop Call

Notification

CallConnector Client CallConnector Server


Smart Business Communications Solution 1.5IPsmartSuite

IPsmartSuite application turns IP Phones into ‘smart’ business devices that are integrated into the fabric of the small business operation


Smart Business Communications Solution 1.5Support of Remote IP Phones

Enables employees to work from anywhere


Solution Components


Smart Business Communications Solution 1.5Cisco Unified Communications 500 Series

Telephone Call Processing

Voice Mail and Automated Attendant

Full portfolio of Cisco Unified IP phones to meet small and medium business needs

License based upgrades for growth as you need it

Full Voice over IP capability

System level configuration and management for all components of the solution

Solution includes switching, VPN, security, data routing and optional wireless LAN

8-16 User Desktop Models

24, 32, & 48 User Rack Mount

Simple, Secure, Complete


Smart Business Communications Solution 1.5ESW500 and Catalyst Express 520 Series Switches

• High performance to support all business applications

• Power over Ethernet avoids re-wiring costs and provides more placement options

• Robust integrated security keeps unwanted users out of the network

• Default configurations for easy connection to Cisco Unified Communications 500 Series

• Cisco Configuration Assistant simplifies deployment, management, and troubleshooting

• Cisco quality and purpose built for the SMB customer

• Limited Lifetime Warranty and free Cisco IOS® Software updates protect your investment

CE520

ESW500

Small Business Pro Series

24 Port Rack Mount Form Factor

Please refer to ESW500 and Catalyst Express 520 product descriptions for details


Smart Business Communications Solution 1.5Cisco 520 Secure Router

Security Complements and supports Cisco® Small

Business Communications System (SBCS) Offers stateful packet inspection firewall (SPI) Offers intrusion prevention system (IPS) Provides application inspection and control

Connectivity Supports static routing and dynamic

routing protocols Offers quality of service (QoS) Provides secure connectivity with

site-to-site VPN and Cisco Easy VPN Offers optional secure 802.11b/g wireless Provides 4-port 10/100 managed switch with

VLAN support

Ease of Use Offers simple deployment, management, and

troubleshooting with Cisco Configuration Assistant

SR520

SR520W


Smart Business Communications Solution 1.5Wireless AP and Mobility Controller

• Characteristics• Standalone or Controller-based modes

• Field upgradeable

• Features• Single radio 802.11b/g

• Business-class security

• Simultaneous air monitoring / traffic delivery

• Lightweight with several mounting options

• Characteristics• Central management / mobility services

• Up to 6 access points per controller

• Up to 2 controllers per network

• Features• Manages users, APs and policies

• Automates radio resource management

• Secure guest access

• Voice over Wi-Fi ready

Cisco 521 AP

Cisco 526 Mobility Controller


Smart Business Communications Solution 1.5All Cisco Unified IP Phones Are Supported

Cisco IP Phone 7931G

• Basic Business Phone • Pixel Display• Single Line • Four Dynamic “Soft

Keys”• Cisco IP Phone 7912G

has Integrated Ethernet Switch

Cisco IP Phone 7906G

• Executive Business Phone

• Color Display with Touchscreen

• Large Pixel Display with Eight Lines

• Five Dynamic “Soft Keys”

• High-quality Speaker Phone

• Integrated Ethernet Switch

Cisco IP Phone 797x

• Ideal Knowledge Worker Phone

• Large Pixel Display with Six Lines

• Four Dynamic “Soft Keys”

• Built-in Headset Port • High-quality Speaker

Phone• Integrated Ethernet

Switch

Cisco IP Phone 7961

• Key System Replacement

• 24 Programmable line/feature buttons

• 4-way LEDs for call/line state

• Backlight display• 4 Programmable

Softkeys• Hold, Transfer, Redial

Buttons• Speakerphone & Mute • 10/100 Switch port for

PC behind phone.

Cisco’s full Portfolio of Unified IP Phones are supported including Cisco Unified IP Communicator (Softphone) and Wireless Unified IP Phones are also supported


Smart Business Communications Solution 1.5Additional Cisco Unified IP Phones

Cisco Unified VideoAdvantage

• 802.11a, b, and g supported wireless IP phone

• Built-in speakerphone capabilities

• Dedicated mute and volume keys

• 100 hours standby time or 12 hours talk time

• Diversity antenna for better RF coverage

• Color high res display

Cisco Unified Wireless IP Phone 7921G

• IP SoftPhone• Feature parity with

Cisco Unified IP phones

• Non-intrusive notification

• Quick answering short-cuts

• Drag-drop dialing and copy-and-paste dialing

• IP Phone services support (XML)

• Unified Video Advantage 2.0

Cisco Unified IP Communicator

• Ideal conference room IP phone

• Full-duplex operation• Integrated keypad• 360-degree room

coverage• Single cable design• External Microphone

Options

Cisco Unified IP Conference Station

7936

• Cisco Unified IP Phone 7985 integrated video phone

• Camera, LCD screen, speaker, keypad, and a handset in one easy-to-use unit.

• Cisco Unified Video Advantage Camera

• Enable real-time, ad-hoc video conferencing to any IP phone and PC

Cisco’s full Portfolio of Unified IP Phones are supported including Cisco Unified IP Communicator (SoftPhone) and Wireless Unified IP Phones are also supported


Smart Business Communications Solution 1.5Cisco Unified IP Phone 500 Series

Target Markets: SP Managed Services Commercial, Enterprise

NEW SPA525G Cisco IP Phone

• 5 Line IP Phone with color display

• Operates on both wired and wireless modes

• Bluetooth headset connectivity

• Multimedia support for MP3s, digital photos, and RSS feeds

• Supports both SIP or SPCP Protocols

• Integration with productivity-enhancing features, including VoiceView Express and Cisco XML Applications

SPA525G

CP-521SG CP-524SG

Entry-Level IP Phone Options

• CP-521SG- 1-line with up to 2 call appearances

• CP-524SG - 4-line with up to 8 call appearances


Cisco Brand

Experience

Service

Support

Cisco Capital

Partners

Technology &

Products

Cisco Solves Business Challenges


Additional Information


Smart Business Communications Solution 1.5Available Design Resources

Link

SBCS 1.5 Solution Profile http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215837

SBCS 1.5 Solution Datasheet http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215183

SBCS 1.5 Overview Presentation http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215184

SBCS 1.5 - Design Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215185

SBCS 1.5 – Implementation Guide http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215571

SBCS 1.5 – Application Note

(Adding Remote Workers) http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215831

SBCS 1.5 – Application Note

(Adding Wireless LAN) http://tools.cisco.com/s2slv2/ViewDocument?docName=EXT-AS-215833

For UC 2.0 design resources – please refer to www.cisco.com/go/partner/smartdesigns


Smart Designs – Resourceswww.cisco.com/go/partner/smartdesigns

All Smart Design resources can be accessed at - Smart Designs web page.

Additional supporting resources on deployment methodology and lifecycle services are available in Steps to Success


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