snaads asd sad

© 2006 Oracle Corporation – Proprietary and Confidential


<Insert Picture Here>

Automotive Solution



Automotive Solution• Distribution Flows (Procurement, Logistics, and Sales)


DMS Features - Vehicles Functions

Vehicle Code Management Sales Management

Color and MY Management Complex Pricing

VIN Records Distribution Networks

Shipment Costing – Landed Costing Invoicing

Internal Logistics Manufacturer Networking

Availability Engine Reporting

Sales Forecast Modeling Credit Management

Procurement Planning Receipts Management

Inbound and Outbound Logistics Options Management

DMS Solution Overview Vehicles Sales and Logistics


DMS Features - Spares Functions

Part Management/Cataloging Part Classification

Supercession Chains Availability

Costing – Landed Costing Mobile Warehousing

Forecasting Procurement Planning

Procurement Execution Inbound and Outbound Logistics

Sales Management Complex Pricing

Distribution Networks Invoicing

Manufacturer Networking Dealer Negotiations

Counter Sales Credit Management

Receipts Management

DMS Solution Overview Spares Sales, Logistics, and Warehousing


Dealer Management - Distribution Stream

Order Management

AdvancedPricing

WarehouseManagement

System

Inventory

PurchasingAdvancedSupplyChain

DemandPlanning

GlobalOrder

Promising

Quality Management

Cost Management

ReceivablesCredit

Management

PayablesInvoice

Management


Master Records Management





Vehicles Planning


Sales History V01

Raw ForecastV01

V01-FST-R2Adjusted Forecast

V01S3-FST-ADX

Sales HistoryV02 Raw Forecast

V02V2-RAW

Adjusted ForecastV02

S1-FCST-AD

Consolidated Raw Forecast

BBCONS-RAW

Consolidated Adj. Forecast

BBCONS-REV]

Demand Schedule

V01V1-MDS

Demand Schedule

V02V2-MDS

V02 - On Hand BalancesV01 - On Hand Balances

Consolidated BB Procurment Plan

BB-DRP

NMA Agreement

NMAPurchaseRelease

NME Agreement

NMEPurchaseRelease

NML Agreement

NMLPurchaseRelease

NMA NME NML

V02 – Safety Stock


In-Transit

Lead Times Lead Times

By ModelBy Color


V12 - On Hand Balances


This is the Sales Plan by Model


This is the Sales Plan by Color


This is the Procurement Plan By Model


This is the Procurement Plan By Color



Vehicles Costing


MTL_TRANSACTION_ACCOUNTS

MTL_MATERIAL_TRANSACTIONS

RCV_SHIPMENT_HEADERS

RCV_SHIPMENT_LINES

MTL_SERIAL_NUMBERS

WMS_LICENSE_PLATES_NUMBERS

MTL_LOT_NUMBERS

Advanced Shipment NoticeMain Tables

RCV_TRANSACTIONS

RCV_TRANSACTIONS

Receive Deliver

LANDED COSTS WORKBENCH

Shipment Costed ?

Error Message No

Yes

Retrieve Landed Cost By Item and Lot Number

Update Deliver Transactions Values with Purchase Price + Applica ble Calculated Additional Charges

Express Receive Transactions in WMS Putaway Trasnaction in WMS

AP Invoices

Shipment Costed ?

Notification

Yes

14

2

35

= Extension Number

Awaiting Approval?

6Notification

Dealer Management – Mfg NetworkingStaging and Confirmation Storage


CONVERT

ADJUST


CHARGE


INVOICE


Full Landed Costing Accounting Creation

Receiving Controls


N104SG – Cost Group 004-4

N104SG – Cost Group N04-1

Unit Cost: 45,000

Unit Cost: 46,500

N104SG

WAREHOUSE STOCK

VIN006

VIN012

N104SG

JEDDAH SHOWROOM STOCK CUSTOMERS

VIN006

Customer A:Cost Of Goods Sold: 45,000

VIN012

Customer B:Cost Of Goods Sold: 46,500

N104SG – Cost Group N04-1

Unit Cost:45,000Extended Cost:135,000

N104SG – Cost Group 004-4

Unit Cost:46,500Extended Cost:93,000

VIN004

VIN006

VIN005

VIN012

VIN011


Spares Planning/Supercession Control


History of Superceded Items

Forecast of New Item


Substitution Netting

Supercession Chains


Substitute Part Check During Part Requisition

Re

qu

est

Pa

rt A

Su

gg

es

tio

n o

f P

art

B


Vehicles Availability



Spares Availability




Pricing/Discounting/Holds


Examples of Pricing Controls:

•Order Level Discounts

•Discount Limits

•Margin Based Discount Application

•Loyalty Discounts

•Trade-In Order Pricing

•Line Level Margin Holds

•Unified Cost Based Margin Calculations

•COGS Derivation

•Deposit Approvals Handling

Create Sales Order

Pick the PartShip Confirm by

Issue Clerk

Invoicing by Batch Program

Invoice Generated

Book the OrderPick Release by batch program

Credit Checking

Credit Hold Resolution by

Finance

Apply Salesman Level Discount

Additional Discount by

Spares Manager

Create Sales Order

Pick the PartShip Confirm by

Issue Clerk

Invoicing by Batch Program

Invoice Generated

Book the OrderPick Release by batch program

Credit Checking

Credit Hold Resolution by

Finance

Apply Salesman Level Discount

Additional Discount by

Spares Manager

PricingAttributes

Price List

Modifiers

Formulas


Receipts/Advanced Payments Management


Cash Receipts and Multi-dimensional Matching


Advanced Receipts and Application to OrdersInvoked from a Sales Order for a particular Customer


Business Automation Workflows


Unreserve

Close - LineCreate Supply - Line Fulfill - Deferred EndEnter - Line Fulfill Invoice Interface -Line

Schedule - Line Ship - Line, Manual



Unreserve

No

YesNo

Yes

No

Yes

No

Yes

No

Yes

No

Yes

NoYes

No

Yes

Yes

No

Close - LineCreate Supply - Line Fulfill - Deferred End

Enter - Line

Fulfill Invoice Interface -Line

Schedule - Line Ship - Line, Manual

XX Create MoveOrder

XX Set Status ToDelv Locn Conf

XX Apply Split Hold

XX Awaiting DeliveryLocation

Confirmation

XX Awaiting MoPicking

XX AwaitingProgress Order

XX Awaiting ServiceRequest Completion

XX Create InternalOrder

XX Create ServiceRequest

XX Check Item Typeif Vehicle

XX Order Internal ?

XX Order Internal ?

XX Remove VINFrom Sales Order

XX Set Msgattributes

XX Shipping Hold

XX Source AndShip-From Org

Difference

XX VIN Unconfirm

XX Linked To SalesOrder ?



Vehicles Sales







Vehicle Sales flow

BookingCustomer Order

VINConfirmation

UpdateOrder –

Promise Date

Pick SlipReport

VIN AttributePDI: NRP: NExtra-F: NDetails: N/A


1

VINReservation

Source From Org

Move Orderin SourceFrom Org

A

243

Service Request creation

Task PDITask RP

Task Fitting

VIN AttributePDI: YRP: YExtra-F: YDetails: Spoiler

VIN AttributePDI: YRP: NExtra-F: N

VIN AttributePDI: YRP: YExtra-F: N

5 6 7

Task Extra-fitting Completed

Task RP

Completed

Task PDI

Completed

B

A

Service Request creationTask PDITask RPTask Fitting



VIN AttributePDI: YRP: YExtra-F: YDetails: Spoiler

Service Request

Completed

Sales Order Status

Updated

‘Awaiting Shipping

Instructions’

Is Order Source From

and Ship Fromsame?

Sales Rep Sends notification to Manager requesting release of Hold for

direct Shipment from Aweer

Trigger creation of Internal

Requisition by Salesrep

Create Trip And

CorrespondingStops

7

Ship ConfirmTrip

B

C

Query or ReportOn Order Status

Create AWEERTrip

CorrespondingStops

CloseFinal Delivery

StopShip Confirm

No

Yes

Branch manager releases DirectShipping Hold

Receive VehicleIn Showroom

Vehicle Sales flow

Auto Picking of Internal

Order

Delivery LinesEligible for Shipping

Payment Verification


C Ship Confirm Close Final delivery Stop

Delivery Status:Interfaced

Delivery Status:Closed

8 10

Payment Verification

9

Vehicle Sales flow

Auto Picking of Customer

Order


Full Internal Cross-Organizational Logistics Controlwith Over 50 Order Amendments Provisions !


Credit Management



Oracle Incentive

Compensation

Plan Element

TransactionsImported from

Billing

ValidTransactions

Passed Through

ExpressionCreates Total

FR Result

ApprovalProcess

Payment

Revenue Class Expression Rate Table

CommissionResult

Produced

Compensation

Plan



Automotive Solution• Service Flows (Workshop Operations)


DMS Features - Service Functions

Operation Codes Definition and Maintenance Job cards

Auto-creation of operations based on Job card parameters

Workshop Estimation

Multiple workshops, groups, sections and roles Skills Matrix

Service Booking Availability and Skills based allocations

Workshop Load – Booking, Operational Job Tracking

Mechanic Work Maintenance Parts Templates for Operations

Body Shop allocations and TrackingBilling Templates (Standard Menus)

Multiple billing from single Job-card – Insurance, Chargeable, Warranty, Campaigns, etc.

Warranty, Extended Warranty and Maintenance Contracts

Auto-application of warranty/contract entitlements on Job cards

Warranty and Product Recall Claims Management

DMS Solution Overview Workshop Management and Operations


DMS Workshop Flow

Customer ContactWalk-in PhoneWeb

Validate Customer and Vehicle

Records

Verify EntitlementsWarranty, Maintenance

Contract, Goodwill,

Campaign, etc.

Record Service Booking /

Create Jobcard

Verify Workshop Load

Customer Contact to Booking/Jobcard

Determine Operations to be

done

Estimate Completion Date

and Time

Estimate Cost of Service

Confirmation with Customer, if

required

Confirm operations on

Jobcard

Estimation and Verification

TeleService

Works

hop Load View

Installe

d Base

Installe

d Base

,

Service

Contra

cts

TeleService

Works

hop Load View,

Auto-Allo

catio

n

Works

hop Esti

mation

Module

Quoting

Quoting

TeleService


DMS Workshop Flow – Contd…

Identify Mechanic and Allocate

Raise Parts Requisitions to

Spares

Issue Parts and Consumables to

Jobcard

Complete Operations

Report Parts and Labor Usage

Jobcard Allocation and Resolution

Identify Operations for Outside

Processing (Sublet)

Raise LPO/Intimate

Subcontractor

Vehicle sent to contractor

Receive vehicle from contractor

Job Inspection

Sublet / Outside Processing

Controlle

r’s W

orkbench

Field Servi

ce,

Spares Mgmt

Inventory,

Spares Mgmt

Field Servi

ce

Job C

lock-In

Purchasin

g

Purchasin

g

TeleService


DMS Workshop Flow – Contd…

Perform Quality Inspection

Record Quality Results

Send Vehicle for Washing

Send Jobcard for Costing

Quality Test and Vehicle Readiness

Verify Billing Information

Negotiate with Customer

Finalize Billing and Print

(Proforma/final) Invoice

Receive Payment

Issue Gate Pass

Invoicing and Delivery

Success?

Create corrective operations and

allocate

Y

N

Deliver VehiclePost Delivery

Follow-Up

Oracle Q

uality

Controlle

r’s W

orkbench

Field Servi

ce,

Charges

Extended S

ervice

Discounts

Cash R

eceipts

Cash R

eceipts

Delivery

Form –

Security

Scriptin

g

Charges

Wash

ing

Confirmatio

n


Create Service Request

Enter Service Contracts

Define Contract event and Counters

Price and Negotiate Contract

•Create Contract from Existing contract,Template, or Quote

•Define Renewal rules•Define Billing rules•Define events & counters for KM readings

•Create Service request for vehicle•Inspect vehicle and access condition

•Price contract based on condition of the vehicle and negotiate with customer

Review Contract for QA compliance

Approve Contract

Sign and Activate Contract

•Define quality Guidelines for contract•Run QA check for Contract

Manage approval from various signatories

Dealer – Service Contracts Creation

Receive Payment / Post-Dated Cheques

Service

Contra

cts

Cash R

eceipts

Service

Contra

cts

Service

Contra

cts

Advance

d Pric

ing

Service

Contra

cts

Oracle W

orkflow

Service

Contra

cts

Service

Contra

cts

TeleService


OCS DMS Custom Components:

• Workshop Load View - Booking:• Aggregate View showing available and booked hours for

each booking channel (Web, Telephone, Others)• View the load information for next X(Eg. 7) days – where X

is user configurable. • Ability to set and change the % reservation for each

booking channel• Colour-coded highlighting in case of overbooking for a

particular channel for a particular date• Ability to query on the load at workshop level and section

level




• Controller’s Workbench:• Group operations together and allocate to a mechanic• Mechanic search based on skills, availability and section• Ability to create split allocations for long duration

operations. Eg, Major Overhaul, Body Shop Operations, etc.

• Maintain allocations of a mechanic – change priorities, de-allocate, re-allocate to other mechanic, Holds and Release, Clock-Out.

• Graphical (Gantt) view of mechanic’s availability showing shift and utilized hours





Workshop Controller View


Mechanic View



• Job Status Monitoring View:• View to show current status of jobs• Dynamic calculation of expected delivery time• Colour-coded alerts if job delayed based on business rules

configured. Eg., Orange if vehicle unlikely to be ready atleast 30 mins before promised time, Red if expected time is beyond promised time

• Shows status of each individual allocation within the job, and colour-coded alerts highlighting which mechanics have overshot the planned hours

• Includes the tester details for the job




• Workshop Load View - Monitoring:• Shows available hours and utilized hours at mechanic

level within the queried workshop/section.• Highlights mechanics who’ve not turned up for work on the

current date – so that controller call allocate his jobs to an available mechanic

• Checkbox to denote which mechanics have active allocations.

• Graphical view (Gantt) of the load showing the shift of a mechanic and used hours.



• Workshop Estimation:• Allows users to estimate operations• System picks up standard labour code as defined• Request for parts based on description. Correct spare

codes to be input by Spares later• Generate a quotation when estimate finalized.• Create accepted estimate lines against Jobcard (Service

request) upon customer approval of Quotation



• Claims Management System:• Handling of Claims from different parties:

• Warranty Claims from Principals• Extended Warranty Claims from 3rd Party Vendors• Product Recall Campaign Claims• Marketing Campaign Claims

• Extraction of all eligible transaction details from Workshop, Sales, etc.

• Validation and Claims Submission – Extraction of electronic files in different formats

• Claims reconciliation and resubmission• Interface with Accounts Receivables for invoice generation

for accepted claims




Automotive Solution• Financial Flows (Financial Management)


DMS Features - Finance Functions

Receipts Management including ability to receive money against sales orders, service requests and service contracts and not just invoices

Revenue Recognition when service is done for Service Contracts (Event Based)

Collect money for a single transaction from multiple customers

Perform refunds against Service Contract termination and Sales Order cancellation

Manage Post Dated Cheques Sales Order Billing by branch and cost centre

Allow cash customers to receive goods or services only after cash is received

Service Billing by branch, cost centre and bill category (FOC, INT, CON, WAR, CHG & INS)

Allow credit customers to receive goods or services only after credit verification is performed

Facilitate bank finance deals & ship vehicles only after finance company docs received

Credit appraisal and analysis and scoring Trade In Accounting

Warranty Accounting Letters of Credit/Bank Guarantees

DMS Solution Overview Financial Control and Management


Dealer Management - Finance Stream

General Ledger

Accounts Payable

Accounts Receivable

Cash Management

Fixed AssetsAdvanced

Collections

LeaseManagement

Cash Receipts

Sales &Service Billing

Refunds

Credit Management

Event BasedRevenue

Recognition


DMS Receipts Flow

Book Sales OrderWalk-in / Cash

Customer

Print Proforma Invoice

Customer ReceiptsCash / Cheque / Credit

Card / PDC

Ship GoodsRemove Shipping

Hold

Sales Order Cash Customer

Order Management

Order Management

Order Management

Order Management

Custom C

ash R

eceipts

Interface invoice to Receivables and print final invoice

Order Management

Book Sales OrderCredit

Customer

Order goes on Credit hold if

credit check fails

Case Folder createdCredit Analyst gets a workflow

created case folder with customer and order information

Order hold released by

workflow

Credit Analyst releases credit

Hold

Sales Order credit Customer

Order Management

Workf

low Goods are shipped and invoices is Interfaced to to

ReceivablesOrder M

anagement

Order Management

Credit Management

Credit Management


DMS Receipts Flow – Contd…

Create Service Contract

Raise Parts Requisitions to

Spares

Customer ReceiptsCash / Cheque / Credit

Card / PDC

Service Contract activated

Perform QA check. Pass only if money received in Custom Cash Receipts

Service Contracts Receipts

Field Servi

ce,

Spares Mgmt

Service

Contra

cts

Custom C

ash R

eceipts

Service

Contra

cts

Service

Contra

ctsInvoice created and applied to

receiptReceiva

bles



Methodology and Deliverables


AIM Methodology

• Pre-Defined Future Process Model as a Starting Point

• Requirements Mapped to Business Flows

• Early Introduction to Hands on Testing

• Iterative Testing Cycles


AIM Methodology

Determine ExceptionDispositions

Update Flows

Update Procedures

Update Setups

Update Test Script

Prepare CRP 3.0Environment

Conduct CRP 3.0

Identify Exceptions


Update Flows

Update Procedures

Update Setups

Update Test Script


Conduct CRP 2.0

Identify Exceptions

Definition Build TransitionElaboration

Project Planning

ConductCRP 1.1

(Familiarization)

ConductCRP 1.2

(Mapping)

Identify Exceptions

ConductBusiness

Architecture Workshops

DesignExtensions

PrepareCustom

Test Scripts

Create and test Custom

Extensions

PrepareProduction

Environment

Convert and Verify Data

BeginProduction

MaintainSystem

ProposeFuture

Direction

Perform SystemsIntegration

Test

PerformAcceptance

Test

ProductionDefinition PhaseBuild consensus around project direction, scope, objectives and approach.Familiarize key users with Business Flows.Perform initial mapping of Business Flows to the business processes.Gather the requirements to support the functional and information needs of the application system.Obtain management approval to proceed with the next phase.

Elaboration PhaseValidate Organization and Chart Of Account StructureAnalyze user-learning needs and develop the User Learning PlanConduct CRP 2.0 to refine the solutionDevelop functional and technical design for custom extensions, interfaces, and database extensions.Develop unit and system integration test scripts.

Build PhasePrepare the Development Environment.Develop, test, and accept custom extensions, data conversions and subsystem integrations.Propose a transition strategy for moving from the current system, manual or automated, to the new application system.Create, test, and accept database extension and installation routines. Finalize the solution in preparation for transition to production

Transition PhasePrepare the production environment and configure the applications.Install data conversion programs and convert and verify legacy data.Perform acceptance testing. Train the end users. Implement the production support infrastructure.Verify that all aspects of the system are ready for transition. Begin to use the Production System

Production PhaseProvide agreed upon levels of user support.Measure system performance and enhance as required.Decommission the former systems, if any.Improve organizational knowledge and skills for the new environment.Devote attention to post production issues like user acceptance, productivity, and human performance support


AIM Methodology


Update Flows

Update Procedures

Update Setups

Update Test Script


Conduct CRP 3.0

Identify Exceptions


Update Flows

Update Procedures

Update Setups

Update Test Script


Conduct CRP 2.0

Identify Exceptions

Definition Build TransitionElaboration

Project Planning

ConductCRP 1.1

(Familiarization)

ConductCRP 1.2

(Mapping)

Identify Exceptions

ConductBusiness

Architecture Workshops

DesignExtensions

PrepareCustom

Test Scripts

Create and test Custom

Extensions

PrepareProduction

Environment

Convert and Verify Data

BeginProduction

MaintainSystem

ProposeFuture

Direction

Perform SystemsIntegration

Test

PerformAcceptance

Test

Production


Deliverables - Modules

Modules

General Ledger Accounts Payable Accounts Receivable

Cash Management Fixed Assets HRMS

Payroll Time And Labor Training Administration

Self Service HR Marketing Purchasing

Inventory Order Management Advanced Pricing

Warehouse Management

Demand PlanningAdvanced Supply Chain Planning

Service and Field Service

Scripting Quoting

Sales Incentive Compensation Deport Repair

Service Contracts Spares Management Install Base


DeliverablesActivity AIM Task Deliverable Time

PROJECT MGMT CR.010 Project Management Plan Project Management and Quality Plan

Week 3

REQUIREMENTS

MAPPINGRD.050/BR.030

Gather & Map Business Requirements Business Requirements/Mapping

Week 8

TA.090 Define Application and Database Server Architecture

Technical Architecture

Week 20

CUSTOM EXTENSIONS

MD.050 Create Application Extensions Functional Design

Create Application Extensions Design

Week 22 to Week 28

MD.060 Create Application Extensions Technical Design

Applications Extension Technical Design

Week 33 to Week 34

FUTURE BUSINESS

PROCESSESBP.080 Develop Future Business Model

Future Business Model

Week 10 to Week 37

TRANSITION CV.040 Perform Conversion Data Mapping Conversion Data Mapping

Week 15 to Week 40

TE.040 Develop System Test document System Test Document

By Week 36

SETUP BR.100 Define Application Setups Application setups By Week 42


Deliverables – Custom Objects

• Workflows

• Alerts

• Custom PLL

• PL/SQL Packages – Interfaces

• Modules

• Forms

• Personalizations

• Reports

In te rfaceInterfacetablestables

InterfaceInterfacetablestables

InterfaceInterfacetablestables

E rrorE rrorTab lesTab lesE rrorE rror

Tab lesTab les

AS CIIF ILEAS CIIF ILE

Non O racle

Database

Non O racle

Database

ApplicationApplicationtablestables

ApplicationApplicationtablestables

E DI M essage

E DI M essage

X MLM essage

X MLM essage

So urce Loading

Validation

C orre ction s

An d

Iteratio ns

Processing

Periodic AlertEvent AlertEvent Alert


Training Approach

• Transfer of Skills (TOS) at 3 levels• Product Training (Typically at Start, Already Conducted at )• Implementation Workshops (Key End-users)• End-user Training (EUT) – This is ‘Role’ Based

• Approach• Functional Champions to Undergo Product Training• Implementation Workshops Delivered by Oracle• End User Training by Super Users

• End User Training• Trainer Needs to Participate in Key Stages of Implementation Life-

cycle (To Facilitate Training of Trainer)• Many Batches Before Go-Live



Project Management


Tentative Project Plan


Team Structure

Sponsor

Steering Committee

Project Manager Oracle Project Mgr

Oracle FunctionalConsultants

Functional/Business

Leads

Tech Lead DatabaseAdministrator

Key EndUsers

TechnicalTeam

Oracle Consulting

Director

Network Admin

Trainers

Oracle TechnicalConsultants

Oracle Technical Architect


Project Assumptions

• Staffing as Per Role & Responsibility• High-Thrust on Adopting Best Practices• Process Standardization Across Business Units• Process Enabled Re-Engineering (PER), and not Business

Process Re-Engineering (BPR)• Quick Turnaround of Deliverables• Scope Changes Managed by Change Request Process• Minimal Customizations

• Adequate License, Support and Infrastructure in place

• Single Instance Implementation

• Will Handle Change Management and Internal Campaign


Critical Success Factors

• Top Management “Buy-in”• Resources Commitment• Adoption of Best Practices• CPO (Central Projects Office)• Early and Clear Key Process Definition• Quality Plan• Empowered and Well Represented Project Team • Extended Team Synergy:

• Core Automotive Sales, Service, Spares, and Financials Teams as well as other Areas Teams

• Business Area Application Module Owners• Technology Support Providers


Risk Assessment

Risk Consequence Mitigation Impact

Scope creepLack of focus increasing risk of progress slippage

Change control procedure for scope amendments High

Inability to define and agree business processes

Progress slippageSmall user team under focused leadership

High

Insufficient or unavailable business resources

Business requirements not adequately defined and/or progress slippage

Project team remain committed to the project

High

Interfaces and Integrations Risks

Impact on overall project timescale & increased risk in Production upgrade

Code freeze on Production & Investigate other options

High

Timely Decision Making Progress SlippageHighlight Importance of Time Frames

High


Resource Requirements

Role Resource Availability Activity

Project Manager 50%Lead and Supervise the Efforts of the Team

Stream Leads 1 per stream 75% Providing detailed requirements and system testing and acceptance

Business Users 1-2 per module or stream 50% Provide detailed requirements; perform system testing, and user acceptance testing.

Technical Lead 1 75% Lead the DBA, Data conversion and Customization teams that form a part of project team

Technical Team members 2-3 75% Provide technical assistance to the Oracle technical team

System Operations Personnel

2 50% Routine system house keeping and operations activities



Questions and Answers


Date post:	20-Jan-2016
Category:	Documents
Upload:	smohammedsaad
View:	20 times
Download:	0 times

snaads asd sad

Documents