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COSMIC Workshop
Strategic use of emerging communication technologies for
crisis stakeholders
21/5/2014, Goeteborg
Odysseas Spyrogloufor HELLENIC RESCUE TEAM
Haiti, 2010
•Who is involved ? (Stakeholders)
•How do we communicate ?
•What do we usually do ? (emergency responce scenarios)
•A real story
Haiti, 2010
• Can social media help?
• How ?
• Do we have any real life examples?
Our Project
First Responders
Who are the actors? (aka Stakeholders)
Algeria, 2003
The public (victims & community)Indonesia, 2005
The public (victims & community)
Serbia, May 2014
Levels of communication
Among Responders
Responders to public
Among the public
Preparation
Recovery
Warning
Response
1. One Way communication
2. Two Way Communication
3. Information Sharing
4. Situational Awareness
Interrelated
Not in isolation
Interdependent
Communication Goals
Communication Goals
1. Among responders & law enforcement agencies
Two-way communication
Alert / One-way communication
Information sharing
Situational awareness
Preparation X X
Warning X X X X
Response X X X
Recovery X X X
Two-way communication
Alert / One-way communication
Information sharing
Situational awareness
Preparation X X
Warning X X X
Response X X X X
Recovery X X X
San Francisco Earthquake of 1906
2. Between Responders and the public
Communication Goals
San Francisco Earthquake of 1906
3. Among the public
Two-way communication
Alert / One-way communication
Information sharing
Situational awareness
Preparation X X
Warning X X X X
Response X X X X
Recovery X X X
Emergency Response Scenarios
• Standard Operating Procedures (SOPs): What the Organization does in each case
• Emergency Response Scenario: How the organisation responds in specific events
HRT - real life scenario
HRT’s Real life experience
HRT - real life scenario
HRT’s Real life experienceHaiti Camp, Jan 2010
HRT - real life scenario
HRT’s Real life experienceHaiti Camp, Jan 2010
Main findings
Presence of social media important in:
• Guide responders towards the event
• Supply information, at early stages, to attract funds and sponsors
• valuable information to direct rescuers to survivors
• Keep public informed for vital operations & SAR missions
Discussion Topics
• How could use social media be used ?
• Are general findings realistic?
• Can we apply them in real case situations?
• Are there any exceptions?
• Any other examples presenting the strategic use of social media in crisis situations?