Date post: | 13-May-2015 |
Category: |
Social Media |
Upload: | japie-swanepoel |
View: | 423 times |
Download: | 4 times |
Social Media Strategy Workshop
6 March 2014
@japies#ICSSocial
Our Partners
Agenda:
• Introduction: why we are here, what we will discuss, what we wish to accomplish
• NSE report 2014
• Social media overview: history, stats and case studies
• Social media: sales, marketing, PR, CRM
• How will you measure success?
• Your organisation’s strategy
• Detractors: what to do?
The Stats
How has SM changed consumer behavior?
News
Decide
Communicate
Learn
Play
•Shop
Social gaming
to engage actively with your
customers / clients
Why Social Media?
The Key principles
Conversation
Strategy
Policy
Respond
Current
Relevant
Pictures
Original
Consistent
SALES
• Don’t have a “one
strategy fits all” policy
• Where are your prospects
having conversations?
• Connect
• Listen
• Build a relationship
• Engage in a conversation
• Create content that adds
value
• Drive users to your web
site, store, activations
MARKETING
• Efforts to create content that attracts attention and encourages readers to share it with their social networks
• Plan • Goals• Know each platform• Have platform
specific goals
PR
• No more spray and pray• Monitor the
conversation• Look for opportunities• Influencer outreach• Use twitter to connect
with journalists• Stronger focus on
content marketing• Include SM references
in all print, TV, radio interviews / releases.
• Share. Share. Share.
CUSTOMER CARE
• CRM strategy, do you have one?
• Its about the conversation, so listen!
• Make an effort.• Timeous.• Others can see.• Reward loyalty.• Great cost saving
tool.
STRATEGY
• Does a SM strategy exist in your organisation?
• How do you go about setting one up?
• Must align with overall business, marketing & communication strategies.
• Don’t try to be what you are not.
• From strategy comes action plan.
• Be willing to be flexible.• Constantly review.
POLICY
• Not easy to set-up• Need to include in
employee agreements.
• Can it be enforced?• Every-one now a
spokes person all the time.
• More guidelines.• Train / inform your
team• http://socialmediag
overnance.com/policies/
MEASURE!
• Determine criteria• Daily, weekly,
monthly, quarterly• GA• Facebook insights• Measurement tools• Do more of what
worked and less of what did not
• Discuss, debate and act accordingly.
• Revise plans, action and measure again.
ORM
Listen to ME!
ORM listening tools
DETRACTORS & FANS
• Are you listening?• Is there a plan?• Influence the
influencers.• Amplify compliments• Address complaints.• Acknowldge their rights.• Know who the top
influencers are.• Include them in
launches, press releases, etc.
• What’s wrong with a face-to-face meeting.
Are the INFLUENTIAL?
seoseoseoseoonlinonlin
eeadsads
onlinonlinee
adsads
Google Google PPC PPC
Google Google PPC PPC
emailemailemailemail WebPWebPRR
WebPWebPRR UXUXUXUX
Other Online ToolsOther Online ToolsOther Online ToolsOther Online Tools
how will you use SM?
marketingclients
creating a buzz
providing informatio
n
communication with clients
& stakeholders
PR advertising
audience engagemen
t
www.interactiveconcepts.co.ke