Sodexo Group Presentation - CCI France Myanmar...On-site Services Improving Quality of Life through...

Sodexo Group

Presentation2017

€20.2bnin consolidated

revenues

425,000 employees

The world’s

19 th

largest employer

#1 French-based employer

worldwide

75 million consumers

served daily

80countries

World leader in

Quality of Life

Services

Fiscal 2016

Sodexo at a glance

January 2017 - Sodexo Group Presentation2

1. Our Quality of Life Services

2. What does Quality of Life mean for Sodexo?

3. Fiscal 2016 key figures

4. Fundamentals and strategy

5. Corporate Responsibility

6. Steps in our growth

7. Major awards

Summary

On-siteServices

Benefits & Rewards Services

Personal & Home Services

Our Quality of Life ServicesA world of opportunities

On-siteServices

Improving Quality of Life through 3 activities

A unique offering

Benefits & RewardsServices

Personal & HomeServices


Through more than

100 professions, Sodexo offers

a full array of services to clients

including reception,

foodservices, cleaning

and technical maintenance

A unique offering

9 client segments

Corporate Services

Health Care

Seniors

Energy & Resources

Schools

Universities

Justice services

Defense, Government & Agencies

Sports and Leisure

On-siteServices


Benefits and Rewards Services

activity proposes services such

as the meal & food Pass, gift

Pass, culture Pass, sport Pass,

childcare Pass, mobility Pass

in addition to incentive

and recognition programs.

These services open doors

to healthier lifestyles, a more

satisfying work-life balance,

as well as greater personal

development and professional

recognition

A unique offering

5 service categories

Employee Benefits

Incentive and Recognition programs

Expense Management

Public Benefits

Consumer Gifting

Benefits & RewardsServices


Improving

individual Quality of Life

A unique offering

3 service categories

ChildcareChildcare centers for local authorities

and companies

Home careCompanionship, housekeeping, transportation,

meal preparation and phone assistance

Concierge servicesRestaurant and vacation reservations, ticketing,

in-home services and dry cleaning

Personal & HomeServices


What does Quality of Life mean for Sodexo?

By improving the QUALITY OF LIFE

of those we serve

Why do we focus on Quality of Life?


we improve

the PERFORMANCE

of people and organizations

What is Quality of Life for Sodexo?

Through extensive research and 50 years experience with clients and consumers,

Sodexo has identified 6 aspects of Quality of Life on which our services have a direct impact


Sodexo services directly impact


SOCIAL

INTERACTION

All factors that strengthen bonds among individuals and facilitate access to culture and entertainment

Culture Pass - Gift cards - Foodservices - event catering - space design - Leisure Pass - Senior care services -Mailroom management for army sites - Family reception areas - Gift box

Sodexo Culture Passes allow employers to provide access to activities such as art exhibitions, concerts and cinema to employees who couldn't necessarily afford it.

This service both opens up culture to employees while boosting morale and engagement at work.

Services such as:

Example:

Information/helpdesk - Switchboard operation - Childcare Pass - Reception - Courier services - Postal/mailroom -Reprographics - Conference-room - Conference center - Mobility Pass - People transportation - Shuttle services -Call center - Patient transportation - Car fleet management - Company stores - Fitness centers - Concierge - Vending services - Laundry - Senior care services - Childcare services - Expense management home Pass - Working clothes Pass

Sodexo’s Concierge Program, available in Corporate and Healthcare industries, can facilitate the lives of both corporate employees and medical staff - resulting in higher employee engagement and productivity and an improved work-life balance.

Services such as:

Example:

EASE &

EFFICIENCY



All factors that impact an individual’s ability to carry out activities with ease, efficiency and minimal interruptions

PHYSICAL

ENVIRONMENT

Equipment and infrastructure services - Heating - Ventilation - Air conditioning - Mechanical & electrical - Low currents -Plumbing - Building control - Disinfecting - Fire protection - Building fabric maintenance - Roads and grounds maintenance - Sterilization - General refurbishment - Clinical equipment maintenance - Construction management -Interior plants - Light maintenance - Waste management - Pest control - Fire protection - Environment - Bio-cleaning -Specialist cleaning - Snow removal - de-icing - Security - Landscaping - Eco Pass

Sodexo’s Bio-cleaning and Sterilization Services in healthcare facilities create the safest possible environment for patients by eradicating dangerous organisms that can lead to the spread of hospital-acquired infections.

Services such as:

Example:



All factors that contribute to the comfort of individuals and make them feel safe

PERSONAL

GROWTH

Training voucher system - Prisoners training - Restorative justice initiative

Sodexo’s Training Voucher system provides employees of small and medium-sized enterprises access to training in subjects as diverse as foreign languages, technical skills or computers. This program allows firms to purchase vouchers for their employees at half the cost of continuing education tuition fees.

Services such as:

Example:



Everything that allows an individualto learn and make progress

RECOGNITION

Gift Pass - Employee benefits platform - Incentive programs

Sodexo’s extensive experience in Recognition systems allows us to customize reward solutions for different company cultures as well as a multi-generational workforce.

Services such as:

Example:



All factors that contribute to an individual feeling truly valued

HEALTH &

WELL-BEING

Foodservices / balance meals menus - Cafeteria - Breakfast service - Health Pass - Eco Pass - Nutritional advice -Food Pass - Lunch trays - Coffee services - Supermarkets - Trolley services - Lunch boxes night catering - Nutritional coaching - Gym services - Food procurement - Hospitality dining - Meal Pass - Vending machines - Food & meal Pass -Convenience stores - Food shops

Sodexo’s foodservice offers in schools, hospitals, workplaces and senior living environments include choices that encourage well-balanced diets and healthy living. Sodexo’s Mindful program in the US, for example, provides meal options that combine nutritional value with tasty choices in these different environments.

Services such as:

Example:



Promoting a healthy lifestyle through a well-balanced diet and exercise

Financial performance and key figures FY2016

Revenues by activity and client segmentFinancial performance


On-site Services

› 96%of revenues

€ 16.3 billionin issue volume

› 4% of revenues

€ 20.2 bnConsolidated

revenues

3.3% Justice Services

5.8% Seniors

7.4% Remote Sites

21.7% Education

30.5% Corporate services

3.6% Defense

4.5% Sports & Leisure

19.2% Health Care

Benefits & Rewards

Services

Revenues by regionFinancial performance

16%

41%

43%

AFRICA - ASIA – AUSTRALIA

LATAM & MIDDLE EAST

EUROPE including UK & Ireland

€ 20.2 bnConsolidated

revenues

NORTH AMERICA


Key Figures


88%of employees rate

Sodexo as the best

employer in its sector

68%Employee

Engagement rate

12.5hours of training

per employee trained

on average

42%of women

on the Board

of Directors

92.4%of purchasing spend

with suppliers that

have signed

Sodexo’s Supplier

Code of Conduct

34%target for reducing

CO2 emissions

by 2020

38%of women

on the Executive

Committee

* 2016 employee engagement survey sent to 371,761 Sodexo employees

to which 211,501 responded

Fundamentals & Strategy

Fundamental principles underlying operations

How we do business

Sodexo is a community of clients, consumers, employees and shareholders


To meet their needs,

we have decided to focus onORGANIC GROWTH

OF REVENUES AND PROFITS

The fundamental principles of our development (1)

OUR MISSION

Sodexo’s mission reflects the conception of service that inspired Pierre Bellon in

founding the company: improve the Quality of Life of Sodexo employees and all

whom we serve, and contribute to the economic, social and environmental

development of the communities, regions and countries in which we operate.

OUR CONCEPT OF A COMPANY

Sodexo is the community of its consumers, clients, employees and shareholders.

To meet their expectations, we have placed a priority on organic growth in

revenues and results.

A CULTURE FOCUSED ON THE CONSUMER AND CLIENT

Our strategy is simple:

› retain existing clients;

› find new clients through:• client segmentation and subsegmentation,

• geographic development;

› expand our range of Quality of Life Services.


Since Sodexo’s inception, our mission, our values and our ethical principles have guided the work of all employees.

OUR VALUES

Service spirit

Team spirit

Spirit of progress

OUR ETHICAL PRINCIPLES

Loyalty

Respect for peopleand equal opportunity

Transparency

Business integrity

FOCUS

The fundamental principles of our development (2)

DEVELOPING OUR HUMAN RESOURCES

Our people have been KEY TO OUR DEVELOPMENT

in the past but will be even more so in the future. Sodexo’s

continued growth is the result of their engagement,

professionalism and work.

As one of the world’s largest employers and a company of

“people at the service of other people,” we are committed

to being an employer of choice by providing jobs for our

people, training and opportunities for internal promotion to

help them move up the career ladder.



A client and consumer focused culture allows us to:

› Retain clients and satisfy consumers

› Win new clients

› Broaden our services offering


MORE THAN

100SERVICES

CLIENT

RETENTION

RATE

93.1%


Our strategic positioning

Sodexo is the global leader in Quality of Life services

Choosing to become global

Today, Sodexo is present in 80 countries

and is the leader in emerging countries

Sodexo is and will remain an independent company


Focus on a consistent strategy over time

Maintain management continuity

Ensure our longevity

INDEPENDENCE ENABLES TO:

Fundamental & strategy


Our Ambition 2025

In a world of accelerating change,

our diverse and service-oriented people will create

environments where human interactions thrive.

Agility and simplicity will drive our ways of working.

We will collaborate to innovate and bring the best of Sodexo anywhere in the world.

We will empower our people to progress.

We will foster a strong performance culture.

We will be client and consumer centric.

Our unique offers, enriched by continuous research on quality of life, will make our

consumers’ lives more fulfilling. Clients will seek us out because they recognize

that these human environments measurably contribute to their success.

Local communities will benefit from our responsible and inclusive growth.

‘ALWAYS CHOSEN AND REWARDED

FOR MAKING EVERYDAY A BETTER DAY’

As a result our brand will be

synonymous with

Improving Quality of Life

and we will be fairly

rewarded

for the value we create

1 MISSION

3 Roles

3 Impacts

9 COMMITMENTS

Corporate Responsibility

Better Tomorrow 2025

our corporate responsibility

roadmap to support

Quality of LifeAs the leader in Quality of

Life services, Corporate

Responsibility lies at the

core of everything we do.

Corporate Responsibility


Our roadmap was developed

in alignment with the

Sustainable Development goals of the

United Nations

Our Corporate Responsibility roadmap



R

O

L

E

S

3 OUR ROLE AS

AN EMPLOYER

As the world’s 19th largest employer, employing over 425,000 people that come from diverse backgrounds, we are responsible for our people’s personal well-being and development, as well as the communities where they work and live.

OUR ROLE AS

A SERVICE PROVIDER

As a service provider to clients in three business activities and multiple global market segments with over 75 million consumers served each day, we have a duty to understand and provide for their unique needs, as well as their long-term aspirations.

OUR ROLE AS

A CORPORATE CITIZEN

As a corporate citizen, operating in over 80 countries, and with a history of over 50 years, we have responsibility for conducting a business that brings positive impact to the world, drives progress and respects the resources on which our future depends.




IMPACTS3

OUR IMPACT ON THE

ENVIRONMENT

OUR IMPACT ON

COMMUNITIES

OUR IMPACT ON

INDIVIDUALS

9COMMITMENTS




IMPACTS3

R

O

L

E

S

3




INDIVIDUALS COMMUNITIES THE ENVIRONMENT

AS

SE

RV

ICE

PR

OV

IDE

R

AS

CO

RP

OR

AT

E

CIT

IZE

N

Provide and encourage our

consumers to access healthy

lifestyle choices

Promote local development, fair,

inclusive and sustainable

business practices

Source responsibly and provide

management services that

reduce carbon emissions

Fight hunger and malnutritionDrive diversity and inclusion as a

catalyst for societal change

Champion sustainable resource

usage

AS

EM

PLO

YE

R

Improve the Quality of Life of our

employees

Ensure a diverse workforce and

inclusive culture that reflects and

enriches communities we serve

Foster a culture of environmental

responsibility within our

workforce and workspaces

9COMMITMENTS

Steps in our growth

Steps in our growth


First international presence

International expansion starts

with Belgium, Italy and Spain,

with developments in Africa

and the Middle East. A new

business (Service Vouchers)

is launched in Belgium.

Pierre Belloncreates Sodexhoin Marseilles

Pierre Bellon founds

Sodexho, a company

specializing in providing

Foodservices to

institutions, businesses,

schools and hospitals,

in Marseilles (France).

19831971 - 1978

CNES, in French Guiana,

awards Sodexho a contract

in the “multiservices” market,

signaling its entry into the

remote site management

business.

Listed on Paris stock exchange

1985 - 1993

International

development

Sodexho establishes operations in North and South America, Japan, Russia and South Africa, and reinforces its presence in Continental Europe.

1966

Initial multiservices offer for the CNES in Guiana

1967

Steps in our growth


Sodexho becomes Sodexho Alliance

The holding company changes its name to Sodexho Alliance.

Acquisitions of Gardner Merchant and Partena

Acquisitions of Gardner

Merchant in the United

Kingdom and Partena

in Sweden, the then

leaders in Foodservices

in their respective

countries.

1997 1998

The merger of the Foodservice

operations of Marriott International

and Sodexho

and the formation in the U.S.

of Sodexho Marriott Services,

48.4% owned by Sodexho,

which becomes North American

market and global leader

in Food and Facilities

Management services. Sodexho

Marriott Services will become

Sodexho, Inc., a wholly-owned

subsidiary of the Group, in 2001.

1995

The Service Vouchers and Cards business expands into Brazil with the acquisition of Cardàpio.

1996

Creation of Sodexho Marriott Services in the U.S.

Steps in our growth


Albert George named Chief Operating Officer of Sodexho. Sodexho becomes the world leader in remotes sites management.

2003 2004

The succession plan for

Pierre Bellon is put in place

In September, the Board of

Directors announces that effective

September 1, 2005, the roles of

Chairman of the Board and Chief

Executive Officer will be separated.

Jean-Michel Dhenain and Michel Landelare appointed Chief Operating Officers

20012000

Sodexho becomes the world Remote Sites no. 1

Sogerès (France) and Wood Dining Services (U.S.) become part of the Group

Steps in our growth


Michel Landel becomes

Chief Executive Officer

of Sodexho Alliance,

succeeding Pierre Bellon,

who retains his role as

Chairman of the Board of

Directors.

2007 2008

Sodexho Alliance becomes

Sodexo. Corporate headquarters is

transferred to Issy-les-Moulineaux.

Acquisition of VR’s Service

Vouchers and Cards business

making Sodexo the co-leader

of this market in Brazil, the world’s

largest.

Sodexo makes several further

acquisitions in several markets,

including Zehnacker, which doubles

Sodexo’s size in Germany, making

it no. 1 in the country’s Health Care

market.

Sodexho Alliance becomes Sodexo and makes several acquisitions

20062005

40 years after the company’s creation, CEO Michel Landellaunches a new challenge for the Group:

“Become the global expert in Quality of Life services.”

Reinforcement of Service Vouchers and Cards through several acquisitions.

Steps in our growth


Sodexo presents its 10 years strategic positioning,

the new name of its activities

(Food and Facilities Management Services

becomes On-site Services Solutions

and Service Vouchers and Cards becomes

Motivation Solutions) and launches a third

activity: Personal and Home Services.

Sodexo presents its new strategic positioning

2009

In North America, following the acquisition

of Circles, a concierge services business.

The acquisition of Comfort Keepers, specialized

in non-medical services for seniors, contributes

to the development of the Group’s third activity:

Personal and Home Services.

Acquisition of Radhakrishna Hospitality Services

Group (RKHS), the leading provider

of On-site Services in India, tripling Sodexo’s size

in this market with vast potential.

Steps in our growth


Sodexo becomes N°1 in On-site Services in Brazil following the acquisition of Puras do Brasil.

The acquisition of Lenôtre,one of the greatest names in French cuisine, strengthens Sodexo’s savoir faire in luxury gastronomy in Paris and worldwide.

2012 - 2013 20162011

Sodexo is N°1 in the 'BRIC' countries: Brazil, Russia, India, China

Sodexo continues to strengthen its multi-technical services expertise with the deployment of a global technical expertise platform and through targeted acquisitions: Roth Bros in the United States, MacLellanin India, and Atkinsin the UK.

Since 26 January 2016, Sophie Bellon is Chairwoman of the Board of Directors. She succeeds her father, Pierre Bellon, who is now Chairman Emeritus.

Michel Landel presents Sodexo’s new strategic plan called AMBITION 2025.

OUR BRAND WILL BE SYNONYMOUS WITH

IMPROVING QUALITY OF LIFE

AND WE WILL BE FAIRLY

REWARDED FOR THE VALUE WE CREATE

Major awards

Major awards


Sodexo ranked in the DiversityInc Top 10 for the eighth consecutive year

Sodexo was included in the 2016 Sustainability Yearbook published

by RobecoSAM as the Sector Leader and the only Gold Class.

In 2016, for the 12th straight year, Sodexo was named “Global Sustainability Industry

Leader” for its industry sector in the Dow Jones Sustainability Index (DJSI).

In 2016, for the 5th year in a row, Sodexo is among the Fortune World’s Most Admired

Companies, ranked 4th in its industry (Diversified Outsourcing Services)

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