Solman 7.1 Planed Innovations Product Roadmap

Road Map Revision: 2012.12.20

SAP Product Road Map SAP Solution Manager

Template Revision 20121101 v3.0

© 2012 SAP AG. All rights reserved. 3 This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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All forward-looking statements are subject to various risks and uncertainties that could cause actual results

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Legal disclaimer


Purpose

Product road maps are designed to support the product adoption planning activities of SAP

customers. A product road map helps a customer match short term and long term goals with

technology plans.

A product road map describes how the feature / function capabilities in an SAP product or

technology are planned to progress over time, in general:

Today = changes in the current release version

Planned Innovations = changes planned in upcoming development releases (next 12-18 months)

Future Direction = proposed themes for a product or technology beyond the planned releases

The product road maps are targeted for use by IT planners, enterprise architects, SAP

Consulting, and SAP consulting partners.

Complementary resources

For a more general description of the business problems / processes being solved and

supported by SAP, refer to Solution Road maps.

For more detailed technical information please refer to the Product Availability Matrix, Ramp-

up Knowledge Transfer materials and product documentation.

Introduction to product road maps


Table of contents

Product Overview

Product description

Key trends and customer needs

Road map overview and major product updates

Product Road Map

Today

Planned

Future

Appendix

Product Overview

Product description

Key trends and customer needs

Road map overview and major product updates


SAP Solution Manager Product description

SAP Solution Manager combines tools, content, and direct access to SAP to manage everything from

deployment to solution monitoring and improvement. SAP Solution Manager is an integrated end-to-end

orchestration platform for accelerating innovation, application lifecycle management, and improving operation

quality and lowering costs

Business continuity

Reduce very high incidents

Decrease change related outages

Increase system performance

Time to market

Deliver faster from requirement to deploy

Reduce test phase duration

Manage custom code

Efficiency

More projects with the same staff

Reduced test effort

Compliance

Improve audit ratings

Solution documentation as a ―single

source of the truth‖


Mobile

DB & Tech

Cloud

Analytics

Applications

BI/Analytics

Middleware

Core ERP

+ Suite

2010 2015

SAP’s addressable market

SAP Solution Manager manages SAP innovations

SAP Solution Manager

Applications Analytics Mobile Database &

Technology Cloud

SAP Solution Manager Keeping pace with SAP‘s product strategy


SAP Solution Manager Services to support SAP Solution Manager adoption

Guided Self Service Goal

Business Process Analytics and

Improvement (BPAI)

● Provides insight and facts about your core business processes

● Provides indicators for business process improvement & stabilization

Data Consistency Management

(DCM)

● Provides a central entry point for Data Consistency topics and the possibility

to document the findings

● Provides a clear guidance how to analyze and solve inconsistencies

Data Volume Management (DVM) ● Provides full control of the costs associated with storage and related system management

● Ensures long-term scalability and business continuity of critical business transactions

Performance optimization ● Supports the end-to-end analysis and optimization of critical business process steps

● Ensures that critical business processes can be executed in time

Security Optimization Service

(SOS)

● Keeps the security of your system at a high level by verifying critical security properties

● Provides recommendations on how to improve the security of your system.

Sizing for SAP HANA ● Provides an easy-to-use procedure to measure and calculate necessary memory and disk

resources of the SAP HANA appliance and provides first results

SQL Statement Tuning (SQL)

- planned for HANA DB as well

● Reduces the database load and improves the response times of the affected

transactions and therefore the overall system performance

Transport Execution Analysis

(TEA)

● Identifies emergency and failed changes

● Analyzes the transport processes and provides recommendations on how to improve them

Transport Execution Analysis for

Projects (TEAP)

● Identifies transport related issues like import or sequence errors proactively

before the import starts

● Provides best practice recommendations how these errors can be avoided

New

New

New

Planned for HANA

This is the current state of planning and may be changed by SAP at any time.


Planned Innovations Future Direction Today


(Release 7.1)

SAP Solution Manager Product road map overview - key themes and capabilities

End-to-end

Supporting the end-to-end

customer solution

Ease of use & dashboards

Simplified user interface and

management dashboards

Efficiency

Run SAP like a factory with

two FTEs per shift

Relevance to business

Business process modeling,

reverse documentation &

usage analysis

Scope

Extended usage rights

Keep SAP Solution Manager as the key lifecycle management solution for SAP‘s product lines and for the entire customer solution

Build SAP like a factory

cProjects integration

EHP scope and effort analyzer

for planned EHP deployments

Reduced effort to implement

Business Process Change

Analyzer (BPCA) and test

automation

Run SAP like a factory

Improved UI and infrastructure

for business process monitoring

Guided procedures for

operations and service requests

Exception management,

improved job and interface

monitoring

Improved support for SAP

HANA, Mobility, and Cloud

Executive scorecard

Product Road Map

Today

Planned

Future


TODAY Planned Innovations Future Direction



(Release 7.1)

End-to-end


customer solution




Efficiency


two FTEs per shift




usage analysis

Scope










automation








monitoring



Executive scorecard


SAP Solution Manager 7.1 Integrated end-to-end orchestration platform

TODAY

End-to-end

Ease of use &

dashboards

Efficiency

Relevance to

business

Scope

Supporting the end-to-end customer solution

Simplified user interface and management dashboards

Run SAP like a factory with two FTEs per shift

Business process modeling, reverse documentation & usage

analysis




TODAY

SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating

innovation, application lifecycle management, and improving operation quality and lowering costs

Supporting the end-to-end customer solution

Open modeling of non-SAP applications in a new landscape management database

Open CTS to integrate non SAP, open diagnostics and monitoring/alerting

infrastructure

From ―application incident management‖ to a complete ITIL V3 compliant ITSM for

the customer solution

Enhanced integration with 3rd party IT management: HP Quality Center, IBM

Rational, Worksoft, Cisco Tidal

Integration into infrastructure management (CMDB)

Simplified user interface and management dashboards

100% transparency into IT and business with management dashboards

Fully work center enabled

Change and incident management: complete web-based user interface

Test management: new intuitive user interface for the tester work list

Enhanced business blueprinting: easily blueprint your solution with a BPMN-

compliant tool



TODAY

Run SAP like a factory with two FTEs per shift

New monitoring and alerting Infrastructure to automate repetitive tasks and avoid alert

flooding with one central infrastructure and correlation / aggregation of alerts

Operation control center for central control of mission critical operations support

Business process modeling, reverse documentation & usage analysis

Enhanced business blueprinting: central visibility into your business processes in

BPMN notation

Reverse engineering of business processes with IBIS content fully integrated in

solution documentation assistant

Business analytics: optimize execution of business processes with throughput and

backlog analysis


A complete solution for the midmarket CIO to run IT like a business

Included in your SAP Enterprise support contract


PLANNED INNOVATIONS Future Direction Today



(Release 7.1)

End-to-end


customer solution




Efficiency


two FTEs per shift




usage analysis

Scope










automation








monitoring



Executive scorecard


Planned innovations

PLANNED INNOVATIONS


BUILD SAP LIKE A FACTORY

● Solution implementation

● Solution documentation

● Test management

● Change control management

● IT service management

● Custom code management


● Application operations

● Business process operations

● Executive scorecard


Planned innovations – build SAP like a factory Solution implementation: overview

PLANNED INNOVATIONS


The next feature pack is planned to integrate cProjects with SAP Solution Manager projects on the same

system. Customers will be able to seamlessly manage resources, time, and project phases for the

Program Management Office through SAP Solution Manager

IT portfolio and project

management integration

Integration of cProjects


Planned innovations – build SAP like a factory Solution implementation: detail

PLANNED INNOVATIONS


IT portfolio and project management integration

Functional Area Feature

Integration of cProjects* Manages resources, time and project phases from the cProject directly to the SAP

Solution Manager project

Records times for changes and report back to tasks for the program management office

Supports agile development methodology

cProject tasks can be assigned directly to SAP Solution Manager transactions

*See the appendix on solution implementation for details


Planned innovations – build SAP like a factory Solution documentation: overview

PLANNED INNOVATIONS


Improve documentation of process variants and improve analyses for Reverse Business Process

Documentation (RBPD) to enable customers to smoothly document their solutions for projects and

operations monitoring

Implementation project Business process monitoring


Planned innovations – build SAP like a factory Solution documentation: detail

PLANNED INNOVATIONS


Solution documentation


Solution documentation Solution for process step variants

More flexible assignment of logical components on interface steps

Services messages/change requests will be visible in solutions (resolve missing ―service

messages‖ tab)

Extended printing of documents and document versions including digital signatures (FDA

related)


Planned innovations – build SAP like a factory Test management: overview

PLANNED INNOVATIONS


EHP scope and effort analyzer for

planned deployments

Analysis and project planning prior to

physical support package or EHP

deployment

SAP Test Acceleration Optimization

(TAO) release 3.0

SAP CRM 7 Web Client test automation

Test automation framework

Standard Regression Testing (START)

Improve test coverage for SAP solutions and test scope identification and text execution for major changes

such as support packages and enhancement packages


SAP Test Acceleration Optimization (TAO) release 3.0*


SAP CRM 7 Web Client

automation

Enables comprehensive test automation of SAP CRM web client for sales, service and

marketing pillars

Supports inspection of SAP CRM screens

Supports consolidation of SAP CRM web client test scripts

Planned innovations – build SAP like a factory Test management: detail (1 of 2)

PLANNED INNOVATIONS


EHP scope and effort analyzer* for planned* deployments


EHP scope and effort analyzer Usage statistics

Tailored impact analysis for custom code and modifications

Business blueprint generation

Test scope and effort calculation/optimization

Parameter variation for result optimization

Fact sheet to review results

*See the appendix on test management for details


Planned innovations – build SAP like a factory Test management: detail (2 of 2)

PLANNED INNOVATIONS


Test automation framework


Standard Regression Testing

(START)*

Accelerate automated tests with SAP – delivered content

Planned delivery by Q2 2013 for SAP Solution Manager 7.1

*See the appendix on test management for details


Synchronization

Bundling

Central CTS (cCTS)

ABAP

Transports

―Classic‖ CTS

CTS CTS CT

S+

cCTS

non-ABAP

Transports

Enhanced CTS

(CTS+)

CT

S

+

CTS CT

S+

Planned innovations – build SAP like a factory Change control management: overview

PLANNED INNOVATIONS


Improvements from close collaboration

with customers

New developments reduce costs and increases

the traceability, speed and accuracy of production

support releases

New central CTS infrastructure

Downgrade check enhancements

ChaRM ―flex‖ enhancements

Easier bundling of transports

More transport flexibility

Enhanced lock management

Two new transport entities

Enhance flexible, validated and compliant change management processes with a simplified change and

transport system


Planned innovations – build SAP like a factory Change control management: detail (1 of 2)

PLANNED INNOVATIONS


Improvements from close collaboration with customers


Change control management

improvements

Quality Gate Management (QGM) based on task list and cCTS infrastructure

Tighter integration between change management and project management

Retrofit functionality for SAP BW

Change calendar and forward schedule of change

ChaRM and QGM entities in change diagnostics (reporting)

Better tool support for cycle-independent development activities

Change diagnostics enhancements for object reporting (transports/transport execution

analysis)

Evolution of CTS


Planned innovations – build SAP like a factory Change control management: detail (2 of 2)

PLANNED INNOVATIONS


New central CTS (cCTS) infrastructure*


Downgrade check enhancements Improved warnings and notifications if downgrade situation is possible

ChaRM ―flex‖ enhancements Improved coupling and decoupling of transports between change requests and projects

Easier bundling of transports Bundling of transport requests belonging to the same change or belong together on

parallel transport tracks (transport synchronization)

More transport flexibility Project assignment is changeable (at any time and in any status)

Transport requests can be reassigned between collections

Enhanced lock management Free lock definition

Project-specific locks

Local CTS can be switched off (no more tunneling possible)

Two new transport entities Transport collection

— Container bundles

— Simplified synchronized transport requests across the entire landscape

Transport system cluster

— Groups systems with the same role

*See the appendix on change control management for details


Planned innovations – build SAP like a factory IT service management: overview

PLANNED INNOVATIONS


IT service management

Service request management

Integration into service catalog

Delivery of services using guided procedures

License management

Infrastructure management

Improve ITSM and service management with enhanced service process capabilities

Customer

Incident &

Service

Request

Management

Problem

Management

Service Level

Management

Knowledge

Management

Change Management

Installed-

Base &

Object

Management


Planned innovations – build SAP like a factory IT service management: detail (1 of 2)

PLANNED INNOVATIONS


IT service management*


Service request management* Top n service requests in self service portal

Individual service request data tab

Checklist steps to fulfill the service includes workflow tasks

Integration in change management

Integration into service catalog* Catalog integrated in SAP Solution Manager end-user self service portal

Shop based on web channel (pricelist component)

Delivery of services using guided

procedures*

Guided procedure integrated in service request

Task for processors in guided procedure

Guided procedure for definition and execution support

*See the appendix on IT service management for details


License management


Infrastructure management Auto discovery of IT infrastructure objects

Auto discovery of installed software and automatic calculation of software packages to

ensure legal compliance

Mapping into SAP Solution Manager (iBase and business partners)

ERP integration for asset management (maintenance contracts, vendors, etc.)

Discovery of as-is situation for landscape and licenses

Planned innovations – build SAP like a factory IT service management: detail (2 of 2)

PLANNED INNOVATIONS



Planned innovations – build SAP like a factory Custom code management: overview

PLANNED INNOVATIONS


Maintenance optimization and custom code

management


Custom code management enhancements

Manage and optimize custom code affected by major changes, such as support packages and

enhancement packages

Total adjustment effort for modifications: 6 - 10 days

Custom Code and Modifications


Maintenance optimization and custom code management


EHP scope and effort analyzer Displays adjustment efforts for custom code

Displays types of modifications necessary based on the impact of the target support or

enhancement package

Enhanced change impact analysis and development effort estimation of EHP and SPS

deployments before physical installation with the EHP scope and effort analyzer

Efficient and effective roadmap for successful custom code management

Custom code management

enhancements

Integration of new ABAP Test Cockpit (ATC)*

Enhanced Clone Finder function, like transaction similarity

Enhanced customer code management work center

Planned innovations – build SAP like a factory Custom code management: detail

PLANNED INNOVATIONS

This is the current state of planning and may be changed by SAP at any time. *See the appendix on custom code management for details


Planned innovations

PLANNED INNOVATIONS



● Solution Implementation

● Solution documentation

● Test management

● Change control management

● IT service management

● Custom code management

RUN SAP LIKE A FACTORY

● Application operations

● Business process operations

● Executive scorecard


Planned innovations – run SAP like a factory Application operations: overview (1 of 2)

Provide complete coverage of the entire end-to-end customer solution, including SAP HANA, mobile and

cloud for performance and availability monitoring with auto-refreshing displays*


Monitoring

System, database, and host monitoring

Job monitoring

Business Intelligence (BI) monitoring

Orchestration monitoring

Message flow monitoring

Interface and connection monitoring

Root cause analysis

Configuration validation

Configuration validation reporting

Configuration Change Database (CCDB)

Technical analytics

Technical reporting

Management reporting

PLANNED INNOVATIONS

*See the appendix on application operations for details


Planned innovations – run SAP like a factory Application operations: overview (2 of 2)

PLANNED INNOVATIONS


Technical administration

Service availability management

IT calendar

Work mode management

Guided procedures

Service availability management communication

Data volume management

Data volume management IT planning dashboards

Business object footprint

Template management and mass roll-out

Performance benefit by data volume management

measures

Decision maker

Guided procedures for DVM activities

Provide complete coverage of the entire end-to-end customer solution, including SAP HANA, mobile and

cloud for technical administration and optimization activities*



Planned innovations – run SAP like a factory Application operations: detail (1 of 6)

PLANNED INNOVATIONS


Monitoring (1 of 2)


System, database, and host

monitoring

Enhance system monitoring for further SAP and non-SAP components, for example SAP

BWA and SAP BPC

Reduction of TCO to configure and operate system monitoring

— Automated reconfiguration in case of landscape changes, such as added or removed

SAP instances

— Mass maintenance for monitoring and alerting configuration

Job monitoring Provide a unified job monitoring approach for ABAP-based as well as non-ABAP-based

jobs

From the system monitoring application, the context-sensitive jump to the job monitoring

application will be possible

Align with business process monitoring-based job monitoring

Business Intelligence (BI)

monitoring*

Integrate BWA and Data Services in BI monitoring and alerting

Integrate standalone DBMS in BI monitoring and alerting

Provide technical reporting for BI monitoring

Provide management dashboards for BI monitoring

Align with business process monitoring-based BW process chain monitoring




PLANNED INNOVATIONS


Monitoring (2 of 2)


Orchestration monitoring Provide a dedicated message flow monitoring application (integration visibility) including

alerting integration

Provide a workflow monitoring application for SAP business process management

(process visibility) including alerting integration

Align with business process monitoring-based PI monitoring

Message flow monitoring* Currently, IT, application support, and business power users have to use multiple

monitors in order to oversee the status of a business transaction in message exchanges

Able to hide the complexity of different integration layers

Provide a business user friendly integration visibility into correct closure of B2B or A2A

conversations (including functional acknowledgements)

Interface and connection

monitoring

Enhance interface channel monitoring with further interface types as IDoc and qRFC

Align with business process monitoring-based interface monitoring




PLANNED INNOVATIONS


Root cause analysis


Root cause analysis Integrate mobile offline scenarios based on SAP Sybase unwired platform in end-to-end

root cause analysis

Integrate Sybase Afaria in end-to-end root cause analysis

Enhance the exception management cockpit approach for non-ABAP based components

Configuration validation


Configuration validation reporting

Provide weighted compliance reporting

Alternative more column focused reports

Provide copy/paste feature for SAP Notes for system recommendation reporting

Configuration Change Database

(CCDB)

Improved housekeeping for active configuration stores (limit change history of

configuration items)

More content as requested (e.g. ABAP SAP Central Services profile)



PLANNED INNOVATIONS


Technical analytics


Technical reporting Provide reporting capabilities for service availability management (full features)

Provide additional content based on newly instrumented system types as SAP mobile or

SAP in-memory

Management reporting Provide dashboard framework including capability for customers to create and enhance

their own dashboards

Provide dashboard framework as mobile application (iOS and Android support)

Balanced scorecard framework



PLANNED INNOVATIONS


Technical administration


Service availability management* Allows for maintenance of agreed service times

Adjusts and categorizes measured service outages

Uses data from work mode management and technical monitoring

Provides reporting capabilities on service outages

Single source of truth for service availability management

KPIs for service availability reporting*

Service availability management process*

IT calendar* Display quality gate management events and milestones in the IT calendar

Work mode management Integrate work mode management for host level

Allow definition of customer-specific work modes

Guided procedures Integrate guided procedure framework with CRM-based task management

Service availability management

communication

Define availability SLAs between the customer and service provider

Reporting functionality for communication between the customer and the service provider




PLANNED INNOVATIONS


Data volume management*


Data volume management IT

planning dashboards

Landscape-wide status on global strategy fulfillment

Business object footprint Integrate business objects into DVM hierarchy views

Template management and mass

roll-out

Ship SAP templates on application specific configuration (e.g. Basis, FI, CO, MM)

Allow customers to define their own templates

Performance benefit by data

volume management measures

Automatic proposal for DVM activities to solve performance issues in business critical

solutions

Reporting on improvements after measures have been implemented

Decision maker Integration as guided procedure

Guided procedures for DVM

activities

Define guided procedures for complex DVM project tasks, for example:

— Document archiving requirements based on an SAP checklist

— Documentation of business requirements for residence times

— How to clean up archiving backlog due to data quality issues



Planned innovations – run SAP like a factory Business process operations: overview (1 of 2)

PLANNED INNOVATIONS

The ALM process business process operations comprises the most important business-related operations

topics necessary to ensure the smooth and reliable flow of the core business processes to meet a

company's business requirements


Monitoring and Alerting Infrastructure

(MAI)

Monitoring and alerting

New monitoring application

New common alert box

Business process operations dashboards

Dashboard enhancements

Business process operations analytics

iOS app running on Apple iPad

Twin cube concept

Analytics enhancements


Planned innovations – run SAP like a factory Business process operations: overview (2 of 2)

PLANNED INNOVATIONS


Job scheduling management

New authorization and role concept

Simplified setup and configuration

Initial load of documentation

Job chain monitoring

Work center

Central job analysis

Data consistency management

Cross Database Comparison (CDC)

Interface monitoring


Planned innovations – run SAP like a factory Business process operations: detail (1 of 4)

PLANNED INNOVATIONS


Monitoring and Alerting Infrastructure (MAI)


Monitoring and alerting* Provide enhanced monitoring and alerting infrastructure for business process monitoring

in business process KPIs, jobs, interfaces, and data consistency monitoring

Provide integrated, enhanced context information in the alert inbox for application

operations and business process operations use cases (jobs, business context,

interfaces …)

Provide monitoring application for the business process operations use cases

Provide more sophisticated notification management integration for the application

operations and business process operations use cases

New monitoring application Display of metrics from technical monitoring propagated to the system on which a

business process is executed

Display of technical metrics linked to process steps

New common alert inbox Display of metrics from business process monitoring and technical monitoring

Same alert post processing of technical alerts and business process alerts

*See the appendix on business process operations for details



PLANNED INNOVATIONS


Business process operations analytics


iOS app running on Apple iPad Identify improvement potential and gain transparency across organizational units

Toggle between number of documents and value in respective currencies

Easily annotate and share your findings via e-mail

Twin cube concept Enhanced data volume management

Analytics enhancements Trend analysis for value of exceptional documents

Business process operations dashboards*


Dashboard enhancements Panel hierarchies to allow drill-down and further navigation between panels

Auto-refresh of dashboard data to allow analysis of data in a timely manner

Comment functionality to easily annotate and share findings

Trend analysis for value of exceptional documents, including the visualization of the

target baseline

*See the appendix on business process operations for details



PLANNED INNOVATIONS


Job scheduling management


New authorization and role

concept

Predefined roles, designed according to a standard process

Flexible authorization concept with detailed access control while being easy to maintain

Simplified setup and configuration Setup and configuration with guided procedures

Initial load of documentation Creation of job documentation and requests from MS Excel file

Job chain monitoring

Monitor the execution of long running job chains

Forecast job progress and end time

Work center Enhanced work flows and layout

Central job analysis

Analyze and plan job schedules centrally from SAP Solution Manager



PLANNED INNOVATIONS


Data consistency management


Cross Database Comparison

(CDC)

New generic extraction mechanism for ABAP-based systems

Enable CDC for business process analytics and BPO dashboards

Possibility to declare leading system for unidirectional comparison

Extraction of display-only context fields for informational purposes

Dynamic filters for single source systems in comparison objects

New delta mode for comparison runs

Interface monitoring

Further business process analytics enabled key figures

Align with application operation driven interface and connection monitoring

New views on process-related interface errors


Planned innovations – run SAP like a factory Executive scorecard: overview

PLANNED INNOVATIONS


Executive scorecard*

Tailored to the requirements of one or more roles

Personalized scores show at one glance what the

plan/fact deviation is for the customer‘s strategic goals

Robust and wide-ranging metric library

Effortless composition of KPIs from metrics

Unambiguous overview of customer score zones

Designed for executive IT managers, executive scorecard answers the question: ―how efficient is my IT

solution and how can I improve it?‖ Using management dashboard framework, it provides a management

scorecard of important benchmark KPIs

*See the appendix on executive scorecard for details


FUTURE DIRECTION Planned Innovations Today



(Release 7.1)

End-to-end


customer solution




Efficiency


two FTEs per shift




usage analysis

Scope










automation








monitoring



Executive scorecard


SAP Solution Manager Future direction

FUTURE DIRECTION

The future strategy of SAP Solution Manager will be to ensure that it continues as the key orchestration and lifecycle management solution for SAP’s product lines and for the entire customer solution

SAP Solution Manager as the single source of truth for all documentation of the customer solution

Dashboards and scorecards for all key customer roles


Business Strategy and Operations

Strategize and run the business!

Business process management, business improvement & analytics

IT Strategy and Resource Management

Strategize and run the IT business!

IT strategy: management scorecards, IT portfolio and project management, enterprise architecture management

IT resources: IT financial and asset management, IT order to cash and procure to pay, HR and skill management

Impact of change, development, test

management, change control

Solution Operation

Run SAP like a factory!

Availability, performance,

quality of data, automation

Application Lifecycle Management

Build SAP like a factory!

Single Source of Truth

Single

source

of truth

Thank you

Road map contacts for customers and partners

Evan Stoddard

[email protected] Solution Architect

mailto:[email protected]


Key links for more information For customers and partners

Key links

Road maps on SAP Service Marketplace http://service.sap.com/roadmap

SAP Community Network http://www.scn.sap.com/

IT Planning Resources https://websmp206.sap-

ag.de/~sapidb/011000358700001160122012E

SAP Solution Manager 7.1 Demo http://www.sapsolutionmanagerdemo.com

SAP ALM Homepage http://service.sap.com/alm

SAP Solution Manager Homepage http://service.sap.com/solutionmanager

Solution Manager 7.1 Docs and Release Notes http://help.sap.com/solutionmanager71

SAP Solution Manager 7.1 Book (3rd Edition) http://www.sap-press.com

Where to go to provide product feedback and ideas

SAP Idea Place https://ideas.sap.com

Influence programs http://service.sap.com/influence

SAP User Groups

http://www.sapusergroups.com/

http://service.sap.com/roadmap

http://www.scn.sap.com/

https://websmp206.sap-ag.de/~sapidb/011000358700001160122012E



http://www.sapsolutionmanagerdemo.com/

http://service.sap.com/alm

http://service.sap.com/solutionmanager

http://help.sap.com/solutionmanager71

http://www.sap-press.com/



https://ideas.sap.com/

http://service.sap.com/influence

http://www.sapusergroups.com/

Appendix


Appendix Table of contents

Per Feature Detail Slides

Planned innovations

– Build SAP like a factory

– Run SAP like a factory


- Planned Innovations Build SAP like a factory

– Solution implementation

– Test management

– Change control management

– IT service management

– Custom code management


Planned innovations – build SAP like a factory Solution implementation: integration of cProjects

PLANNED INNOVATIONS


Integration of cProject with SAP Solution Manager Project

SAP Solution

Manager

Project



PLANNED INNOVATIONS


cProjects managing resources, time and project phases

cProject

staffing

resource

SAP Solution

Manager

project team

member



PLANNED INNOVATIONS


cProjects tasks can be assigned to SAP Solution Manager transaction types

cProject

integration

task

SAP Solution

Manager

change

request


Planned innovations – build SAP like a factory Test management: EHP scope and effort analyzer

PLANNED INNOVATIONS


Customer SAP Solution Manager

• User enters system for

planned EHP deployment

• User enters target SP / EHP

• Information sent to SAP

SAP support backbone

• Calculation of SAP

objects (bill of material)

for target enhancement

package

• SAP sends BOM back

to SAP Solution

Manager

1 2

Customer

project team

• Result review through

fact sheet

• Assessment of

analysis details

• Parameter variation

for result optimization

4 SAP Solution Manager

• Usage statistics

• Tailored impact analysis for

custom code / modifications

• Effort calculation

• Business blueprint generation

• Test scope and effort

optimization

• Recommendations

3


Planned innovations – build SAP like a factory Test management: improving planning of EHP projects

PLANNED INNOVATIONS


1. Transparency about change impact of EHP deployments before physical installation

2. Tailored impact analysis for custom code and modifications

3. Automatic generation of preliminary business blueprint in case of insufficient business process

documentation

4. Test scope optimization with significant reduced test scope and test effort

5. Test plan for impacted business processes including custom code and modifications

6. Recommendations for the creation of missing test cases and business process change analyzer

TBOMs* for precise test scope optimization

Customer requirements:


Planned innovations – build SAP like a factory Test management: SAP TAO release 3.0

PLANNED INNOVATIONS


SAP TAO 3.0 enables

business analysts and

test engineers to create

and maintain automated

tests for CRM web client

and SAP GUI based

business processes


Planned innovations – build SAP like a factory Test management: Standard Regression Testing (START)

PLANNED INNOVATIONS


START

Engine

(by SAP)

START

Template

(by SAP)

Data from

reference

object

Transactions

(system under

test)

Interpret

Extract

Test case execution

START

Engine

(by SAP)

START Test case

(Executable)

Read

screen Execute

Interpret

SAP Solution Manager

test automation framework

Transactions

(system under

test)

Execute

Read

screen

START Test case

(Executable)

Test case definition

Goal Q2 2013: START

templates for > 200 SAP

ERP transactions


Planned innovations – build SAP like a factory Change control management: new central CTS (cCTS) infrastructure

PLANNED INNOVATIONS


cCTS infrastructure

ERP landscape

Portal landscape

PI landscape

DEV

cluster

ERD

EPD

PID

QA

cluster PRD

cluster

ERQ

EPQ

PIQ

ERP

EPP

PIP

Transport request

epa

Transport request

tpz

Transport request

ABAP

objects

Transport

collection

● Transport routes are defined between clusters

● Collections are transported between clusters


Planned innovations – build SAP like a factory IT service management

PLANNED INNOVATIONS


SAP Solution Manager 7.1

Service

desk

IT Service

Management

(ITSM)

SP01

SP04

…

EHP1 Application

incident

management

ITSM

enhancements I

• Integrated

analytics

• Extended ALM

integration

• End-user self-

service portal

• Dispatcher UI

• Service request

management

SP05

ITSM

enhancements II

• Service provider

• Service catalog

• License mgmt. &

software asset

• Guided

procedures & task

management

• Proactive problem

management

Planned

innovations



Planned innovations – build SAP like a factory IT service management: service request management

PLANNED INNOVATIONS


Service request fulfillment Business user

Create

IT service

request

Select

offered

service

Receive

service

request

Process

according to

checklist tasks

Complete

service

request

Forwarded

to

IT support

Send back

to end user

Fill in

SR

specific

data

Workflow tasks to several

IT employees

A service request is defined as : “a request from a user for information, or advice, or for a standard

change or for access to an IT service. For example to reset a password, or to provide standard IT

services for a new user. Service requests are usually handled by a service desk, and do not require

an RFC to be submitted”


Planned innovations – build SAP like a factory IT service management: integration into service catalog

PLANNED INNOVATIONS


Shop based on WebChannel

(pricelist component)

Catalog integrated in SAP Solution Manager

end-user self-service portal


Planned innovations – build SAP like a factory IT service management: delivery of services using guided procedures

PLANNED INNOVATIONS


Guided procedure integrated in service request

Task for processors in guided procedure

Guided procedure for definition and

execution support


Planned innovations – build SAP like a factory Custom code management: ABAP Test Cockpit (ATC)

PLANNED INNOVATIONS



- Planned Innovations Run SAP like a factory

– Application operations

– Business process operations

– Executive scorecard


Planned innovations – run SAP like a factory Application operations

PLANNED INNOVATIONS


● Guided procedure framework to document and automate

regular and ad-hoc tasks

● Integration guided procedure framework with CRM-based task

management

Coverage of SAP‘s latest product

innovations

Unified monitoring and alerting approach

for business and IT

Automation of regular and ad-hoc

activities including task management

Customer requirements Planned Extension

Improved support for non-SAP

components

● Unification of business process monitoring and E2E monitoring

and alerting infrastructure

● One infrastructure for ―overlapping‖ use cases as job monitoring

and interface monitoring

● Integration in application operations for SAP HANA, SAP Data

Services, SAP Information Steward, …

● Integration in application operations for SAP SUP, SAP Afaria

and SAP Gateway (coverage of online and offline scenarios)

● Enhancement of landscape management for non-SAP /

customer specific components

● Enhancement of application operations for non-SAP / customer

specific components


Planned innovations – run SAP like a factory Application operations: Business Intelligence (BI) monitoring

PLANNED INNOVATIONS


SAP BI platform

systems

(BusinessObjects

Enterprise)

BO jobs

SAP Business

Warehouse systems

(SAP BW)

Queries /

templates

Process

chains

BO web

application

server

systems

Available >= SP03

Monitored systems in BI scenario by system monitoring Monitored BI objects (process chains, reports in SAP BW system; jobs in BO, DS or ABAP system)

End user

SBOP Data

Services systems

SAP ERP

systems

running SLT

ERP Backend

systems

SAP HANA

databases

(SAP HANA)

Info

provider

Non-

ABAP

Available >= SP05

SAP

Solution

Manager

ABAP

jobs

ABAP

jobs

DS jobs

Planned for further releases

SAP Solution

Manager ERP Backend

systems BW

Accelerator

Info

provider

BOE

web

apps Reports

Real

Time

push -

SLT

SBOP

DS

CPS

scheduler


Planned innovations – run SAP like a factory Application operations: message flow monitoring

PLANNED INNOVATIONS


Business

System B

AEX + NW BPM

Integration

Server XYZ

ABAP Proxy

A

Adapter

Engine AE Business Partner

HighTech4U

Mockup for planned ―Message Flow Monitor‖


Planned innovations – run SAP like a factory Application operations: service availability management

PLANNED INNOVATIONS


PLANNED INNOVATIONS


Planned innovations – run SAP like a factory Application operations: KPIs for service availability reporting

PLANNED INNOVATIONS


PLANNED INNOVATIONS

Provide overview about all

downtimes

Key figures ● Number of service outages

● Length of service outages

Dimensions ● Reporting object(s)

● Service outages type

(planned/unplanned)

● Service outages category

● Service outages description


Planned innovations – run SAP like a factory Application operations: service availability management process

PLANNED INNOVATIONS


PLANNED INNOVATIONS

Track and report

Checks whether service time SLAs are

met and provides service availability

reporting to customers

Plan

Defines the agreed service times

with customers

IT operations manager

Planned

Downtimes

Measured

Downtimes

Categorize / adjust

Adjust and categorize measured

service outages. Maintain

unplanned service outages

IT operators IT operations manager


Planned innovations – run SAP like a factory Application operations: IT calendar

PLANNED INNOVATIONS


PLANNED INNOVATIONS


Planned innovations – run SAP like a factory Application operations: data volume management

PLANNED INNOVATIONS


PLANNED INNOVATIONS


Planned innovations – run SAP like a factory Business process operations: monitoring and alerting

PLANNED INNOVATIONS


PLANNED INNOVATIONS

● Unified infrastructure is intended to avoid

redundancy in configuration and optimize data

retrieval

● Target infrastructure for monitoring and alerting

capabilities is E2E monitoring and alerting

infrastructure

● Configuration can be driven by business

process view or by technical view, but

underlying infrastructure will be identical

Unified infrastructure between end-to-end monitoring and alerting infrastructure and business

process monitoring


Planned innovations – run SAP like a factory Business process operations: monitoring and alerting

PLANNED INNOVATIONS


PLANNED INNOVATIONS



Local

RZ20

Central

RZ20

SAP End-to-End Monitoring

and Alerting Infrastructure

ABAP ABAP SAP

J2EE SAP (ABAP,

Java, BOBJ,

SUP, HANA, …)

Non-SAP (IBM

WebShere,

Tomcat, MS .Net)

Scenario

based

monitoring

System,

database

and host

monitoring

PI

Mon

IC

Mon

EE

Mon

BI

Mon

Integration of SAP IT

Infrastructure

Management

Configuration

Management

Database

(CMDB)

Monitoring

and

alerting

integration

CMDB

Integration of

Business Process

Monitoring

• Business process

KPI monitoring

• Data consistency

management

• Job scheduling

management

• Business process

performance

optimization

SP01

SP04

SP05

…

Planned

Innovations

Integration of business process monitoring


Planned innovations – run SAP like a factory Business process operations: dashboards

PLANNED INNOVATIONS


PLANNED INNOVATIONS

Drill down into process variants


Planned innovations – run SAP like a factory Executive scorecard

PLANNED INNOVATIONS


PLANNED INNOVATIONS


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