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Solutions create change. Change creates problems.
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Solutions create change.Change creates problems.
In order to create effective solutions, we need to understand the
dynamics which surround them. The most resounding observation
about solutions is the fact that they create change. Change is difficult,
demands effort and concentration. Most often we congratulate
ourselves on having accomplished change. Change by itself is useless,
unless it results in superior business practice. This brings us to the most
startling fact of all about solutions. 80% of all solutions get lost in the
execution. That’s because people tend to confuse the action of change
with the solution. This is as far from the truth as one can get. The
solution is an entity that has to be managed and supported so that the
change it is causing doesn’t dilute its power.
At Nihilent, we bring a holistic approach to solution management.
We create the solution, anticipate the change reaction and fill the
gaps through which the power of the solution will leak out. We have
proprietary tools that help to channel change in a manner that
maximises the impact of the solution. Nihilent R&D is a very
important aspect of our existence. We spend almost 10% of our
revenue towards discovering, learning and enhancing intellectual capital.
Business is measurable.The spirit behind it is not.
The difference between fixing a problem and fixing a problem before it arises.
LC Singh, Founder & CEO is a pioneer of the IT industry and has contributed significantly towards building the Indian IT brand, worldwide.
Minoo Dastur, Founder & COO has more than 25 years of rich interna-tional hands on experience with top IT companies and Fortune 500 clients.
An idea called Nihilent
Nihilent is a global consulting and solutions integration
company. Headquartered in Pune India, Nihilent’s executive
team has over 350 years of experience in international
consulting, IT outsourcing and IT services. We have made
major intellectual contributions to the development of IT
around the world. Nihilent’s operations span North America,
Europe, Africa and Asia.
The difference between fixing a problem and fixing a problem before it arises.
LC Singh, Founder & CEO is a pioneer of the IT industry and has contributed significantly towards building the Indian IT brand, worldwide.
Minoo Dastur, Founder & COO has more than 25 years of rich interna-tional hands on experience with top IT companies and Fortune 500 clients.
An idea called Nihilent
Nihilent is a global consulting and solutions integration
company. Headquartered in Pune India, Nihilent’s executive
team has over 350 years of experience in international
consulting, IT outsourcing and IT services. We have made
major intellectual contributions to the development of IT
around the world. Nihilent’s operations span North America,
Europe, Africa and Asia.
In order to create effective solutions, we need to understand the
dynamics which surround them. The most resounding observation
about solutions is the fact that they create change. Change is difficult,
demands effort and concentration. Most often we congratulate
ourselves on having accomplished change. Change by itself is useless,
unless it results in superior business practice. This brings us to the most
startling fact of all about solutions. 80% of all solutions get lost in the
execution. That’s because people tend to confuse the action of change
with the solution. This is as far from the truth as one can get. The
solution is an entity that has to be managed and supported so that the
change it is causing doesn’t dilute its power.
At Nihilent, we bring a holistic approach to solution management.
We create the solution, anticipate the change reaction and fill the
gaps through which the power of the solution will leak out. We have
proprietary tools that help to channel change in a manner that
maximises the impact of the solution. Nihilent R&D is a very
important aspect of our existence. We spend almost 10% of our
revenue towards discovering, learning and enhancing intellectual capital.
Business is measurable.The spirit behind it is not.
The science ofmeasuring abstracts likelearning spirit and motivationthrough actualbusiness results.
An idea called Nihilent
C hange is always about behavior. It could be process
behavior, thought behavior or interaction behavior. When we
create a solution, it is behavior that gets affected first. For the
solution to take hold and work effectively, behavioral change has
to be managed to perfection.
At Nihilent, we have worked out metrics that help us keep
track of things that many people may dismiss as abstract.
Motivation, learning spirit, desire to innovate etc. are the keys to
business success. It makes little sense to leave critical aspects like
knowledge sharing and skill up-gradation to chance. All these
factors make up solution management. We gear up for them even
as we are studying the problem our clients want us to solve. We
never measure the success of our client engagements with the
quality of the solutions we create. We prefer to measure it against
business results.
The science ofmeasuring abstracts likelearning spirit and motivationthrough actualbusiness results.
An idea called Nihilent
C hange is always about behavior. It could be process
behavior, thought behavior or interaction behavior. When we
create a solution, it is behavior that gets affected first. For the
solution to take hold and work effectively, behavioral change has
to be managed to perfection.
At Nihilent, we have worked out metrics that help us keep
track of things that many people may dismiss as abstract.
Motivation, learning spirit, desire to innovate etc. are the keys to
business success. It makes little sense to leave critical aspects like
knowledge sharing and skill up-gradation to chance. All these
factors make up solution management. We gear up for them even
as we are studying the problem our clients want us to solve. We
never measure the success of our client engagements with the
quality of the solutions we create. We prefer to measure it against
business results.
You can find solutions to all your problems.But 80% of all solutions get lost in execution.
Not just solutions, 100% execution.
An idea called Nihilent
You can find solutions to all your problems.But 80% of all solutions get lost in execution.
Not just solutions, 100% execution.
An idea called Nihilent
Advice shouted out from a distance is as good as giving a
drowning man his first swimming lesson. At Nihilent, we are hands on.
We work with our clients from outlining the problem, identifying the
business objectives of our solution, to the final implementation and
fine tuning of the execution. We can say with confidence that to all of
us at Nihilent, execution is a matter of integrity. We stand by our work,
shoulder to shoulder with our clients. Our repeat engagements with the
same clients are a testimony to our commitment.
A commitment to make change happen systemically.
A commitment to performance.
Advice shouted out from a distance is as good as giving a
drowning man his first swimming lesson. At Nihilent, we are hands on.
We work with our clients from outlining the problem, identifying the
business objectives of our solution, to the final implementation and
fine tuning of the execution. We can say with confidence that to all of
us at Nihilent, execution is a matter of integrity. We stand by our work,
shoulder to shoulder with our clients. Our repeat engagements with the
same clients are a testimony to our commitment.
A commitment to make change happen systemically.
A commitment to performance.
No matter how you choose to work with Nihilent, our approach is
always holistic. You can engage with Nihilent in a wide sphere of
activities.
Systemic Solutions
• Enterprise Transformation & Change Management
• Process Consulting & CMMI® Appraisals
• IT & Software Services
• Mobile Computing
• Technology Re-Engineering
• Business Critical Application Support
• Software Testing
• Networking & Telecommunications
• Customer Relationship Management
• Software Product Development
• Business Intelligence (BI) Services
• Skill Sourcing Model
• Customer Experience Management
• Big Data
• Social Media
No matter how you choose to work with Nihilent, our approach is
always holistic. You can engage with Nihilent in a wide sphere of
activities.
Systemic Solutions
• Enterprise Transformation & Change Management
• Process Consulting & CMMI® Appraisals
• IT & Software Services
• Mobile Computing
• Technology Re-Engineering
• Business Critical Application Support
• Software Testing
• Networking & Telecommunications
• Customer Relationship Management
• Software Product Development
• Business Intelligence (BI) Services
• Skill Sourcing Model
• Customer Experience Management
• Big Data
• Social Media
Business VerticalsNihilent is a SEI CMMI® Level 5 assessed and ISO 9001:2008 certified company. We
handle assignments for very large clients as well as small/medium-sized businesses with
equal intensity. Nihilent’s competency comes from the recognition that across domains,
the challenges are diverse and unique.
Leveraging our experience and expertise in your domain, we create and execute solutions
that help you achieve your business goals. With dedicated industry experts, we have the
capability to function as your complete strategic partner. Our service offerings encompass
Business Consulting, Business Solutions and Technology Delivery, geared to achieve
domain-specific functionality with measurable results.
EnterpriseTransformation &Change Managementusing MC³TM
Framework Nihilent’s MC³TM transforms an organization’s Vision (Business
Strategies) into Reality (Business Results) by:
• 14signals - Strategy by Listening (www.14signals.com )
• Identifying the extent of gap between Vision and Reality
• Defining clear-cut objectives, measures and action plans at all levels
• Bridging the gap between customer expectations and organizational
performance
• Creating a role based organization
• Capturing skills and competency matrix of individuals
• Identifying a learning agenda for every individual
• Creating a culture of learning, sharing, collaboration and innovation
• Fostering an environment of continuous experimentation and
improvement
• Introducing change management to institutionalize learning
• Calibrating corporate performance continuously using LamatTM
• Banking, financial services and securities
• Supply Chain, Logistics and Retail
• Telecommunications
• Media and entertainment
• Utilities, Oil and Gas
• Government and state-run enterprises
• Technology and related services
PartnersWe work closely with these associates and partners to deliver a spectrum of
products and services to our clients:
• Dimension Data
• Paracon Holdings
• Carnegie Mellon /CMMI Institute Partner
• Microsoft Certified Partner
• Chaperon (Security Partner)
• Pragati Leadership Institute
• Qimpro
• SAP
• ORACLE
• SAGE
• Paxus
• Adcorp
Our expertise extends to the following business verticals:
Business VerticalsNihilent is a SEI CMMI® Level 5 assessed and ISO 9001:2008 certified company. We
handle assignments for very large clients as well as small/medium-sized businesses with
equal intensity. Nihilent’s competency comes from the recognition that across domains,
the challenges are diverse and unique.
Leveraging our experience and expertise in your domain, we create and execute solutions
that help you achieve your business goals. With dedicated industry experts, we have the
capability to function as your complete strategic partner. Our service offerings encompass
Business Consulting, Business Solutions and Technology Delivery, geared to achieve
domain-specific functionality with measurable results.
EnterpriseTransformation &Change Managementusing MC³TM
Framework Nihilent’s MC³TM transforms an organization’s Vision (Business
Strategies) into Reality (Business Results) by:
• 14signals - Strategy by Listening (www.14signals.com )
• Identifying the extent of gap between Vision and Reality
• Defining clear-cut objectives, measures and action plans at all levels
• Bridging the gap between customer expectations and organizational
performance
• Creating a role based organization
• Capturing skills and competency matrix of individuals
• Identifying a learning agenda for every individual
• Creating a culture of learning, sharing, collaboration and innovation
• Fostering an environment of continuous experimentation and
improvement
• Introducing change management to institutionalize learning
• Calibrating corporate performance continuously using LamatTM
• Banking, financial services and securities
• Supply Chain, Logistics and Retail
• Telecommunications
• Media and entertainment
• Utilities, Oil and Gas
• Government and state-run enterprises
• Technology and related services
PartnersWe work closely with these associates and partners to deliver a spectrum of
products and services to our clients:
• Dimension Data
• Paracon Holdings
• Carnegie Mellon /CMMI Institute Partner
• Microsoft Certified Partner
• Chaperon (Security Partner)
• Pragati Leadership Institute
• Qimpro
• SAP
• ORACLE
• SAGE
• Paxus
• Adcorp
Our expertise extends to the following business verticals:
Service Offerings
Motivation to seek and collaborate (Intent Alignment)
(Systems & Culture)
Capacityto leverage
andinstitutionalizebest practices
Calibrate on chosen perspectives
Finance Customer Process Learning
ideas, concepts,solutions, innovations
Goal
Capability to create, capture and
disseminate information / knowledge
(Processes & Technology)
Inferences &Actions
Motivationalinitiatives
Strategy
(PerformanceMetrics)
Failures
Motivated People
MC³ is a patented framework, which is highly versatile and is applicable to all kinds of organizations.
“In STRATE's case I can confirm that Nihilent’s intervention far exceeded
our expectations and on a daily basis we are experiencing the magic of what this
process has done for our company and its people.”
- Monica Singer, CEO, STRATE
“We’ve worked with almost all the big consulting companies, but the
consultants from Nihilent have been the most professional outfit that we have ever
interacted with. The adherence to timelines and quality of deliverables has been
outstanding.”
- Garth Brown, MTN
www.mc3consulting.com
• Change Assessment
• Strategy Alignment
• Strategy Execution
• Integrated Performance Management
• MC3 TM Audit • Change Management Workshops
• Balanced Scorecard and Dashboards • Corporate Plan Creation
• Capability Assessment and Development • Knowledge Mapping and Gap Determination • Business Process Management -Lean & Six Sigma• Innovation Management • Customer Experience Management
Lamat is a comprehensive performance management tool that
complements the MC³ framework. At its core, Lamat uses the Balanced
Scorecard Concept for the purpose of performance measurement.
Competency Assessment System (CAS), a module of Lamat, helps
calibrate the competencies of individuals and provides the organization
with a well-defined development approach to bridge the gaps.
Service Offerings
Motivation to seek and collaborate (Intent Alignment)
(Systems & Culture)
Capacityto leverage
andinstitutionalizebest practices
Calibrate on chosen perspectives
Finance Customer Process Learning
ideas, concepts,solutions, innovations
Goal
Capability to create, capture and
disseminate information / knowledge
(Processes & Technology)
Inferences &Actions
Motivationalinitiatives
Strategy
(PerformanceMetrics)
Failures
Motivated People
MC³ is a patented framework, which is highly versatile and is applicable to all kinds of organizations.
“In STRATE's case I can confirm that Nihilent’s intervention far exceeded
our expectations and on a daily basis we are experiencing the magic of what this
process has done for our company and its people.”
- Monica Singer, CEO, STRATE
“We’ve worked with almost all the big consulting companies, but the
consultants from Nihilent have been the most professional outfit that we have ever
interacted with. The adherence to timelines and quality of deliverables has been
outstanding.”
- Garth Brown, MTN
www.mc3consulting.com
• Change Assessment
• Strategy Alignment
• Strategy Execution
• Integrated Performance Management
• MC3 TM Audit • Change Management Workshops
• Balanced Scorecard and Dashboards • Corporate Plan Creation
• Capability Assessment and Development • Knowledge Mapping and Gap Determination • Business Process Management -Lean & Six Sigma• Innovation Management • Customer Experience Management
Lamat is a comprehensive performance management tool that
complements the MC³ framework. At its core, Lamat uses the Balanced
Scorecard Concept for the purpose of performance measurement.
Competency Assessment System (CAS), a module of Lamat, helps
calibrate the competencies of individuals and provides the organization
with a well-defined development approach to bridge the gaps.
ProcessConsulting &
CMMI®Appraisals
Nihilent is a CMMI Institute Partner (worldwide - inclusive USA)
and offers a complete practice based on Carnegie Mellon CMMI®
models which helps clients assess their systems and software
engineering processes, plan improvements, implement changes and
measure results effectively.
Nihilent is a well-established and recognized brand that offers
CMMI Consulting, Training and Appraisal Services across the globe.
Our process improvement offerings are based on the ‘practitioners
approach with a strong theoretical grounding.’
Nihilent’s consultants have implemented process improvement
programmes for clients using various international quality
frameworks/models that include CMMI, ISO 9001, ISO 27001, ISO
20000, and IEEE among others.
ProcessConsulting &
CMMI®Appraisals
Nihilent is a CMMI Institute Partner (worldwide - inclusive USA)
and offers a complete practice based on Carnegie Mellon CMMI®
models which helps clients assess their systems and software
engineering processes, plan improvements, implement changes and
measure results effectively.
Nihilent is a well-established and recognized brand that offers
CMMI Consulting, Training and Appraisal Services across the globe.
Our process improvement offerings are based on the ‘practitioners
approach with a strong theoretical grounding.’
Nihilent’s consultants have implemented process improvement
programmes for clients using various international quality
frameworks/models that include CMMI, ISO 9001, ISO 27001, ISO
20000, and IEEE among others.
• Lead Appraisers have held senior positions in well established
Indian software organizations
• Team of consultants highly experienced in Software Development
Life Cycle
• International consulting experience
• Partnership approach to all engagements providing help and
guidance to the client’s core team
• Offers customized software engineering, CMMI and high maturity
training
• Cluster of Excellence (CoE) program for SMEs for cost benefits
Process Consulting
Strengths
• End to End CMMI® Training, Consulting and Appraisal Services
• SCAMPISM A, B & C Appraisal Services
• SEI Authorized “Introduction to CMMI®” Training
• Nihilent designed CMMI® and High Maturity Training
• Professional Services for definition, implementation
and institutionalization of best practices based on
ISO 9001, CMMI®, ITIL and ISO 27001
• SQA services based on ISO 9001, CMMI®, ITIL and ISO 27001
• Cluster of Excellence (CoE) Programme
CMM, CMMI and Capability Maturity Model are registered in the U.S. Patent
and Trademark Office by Carnegie Mellon University. SCAMPI is a service mark
of Carnegie Mellon University.
“We are grateful to Nihilent for their excellent work in our
process improvement initiative with CMMI enabling us to increase
capability and achieve good return on investment (ROI).”
- Leading software company, China
“It would not have been possible for us to achieve the CMMI
milestone without the guidance and expertise of Nihilent’s consultants.
The association has been a learning experience for our team.”
- Leading software services company, India
Process Consulting
Service Offerings
• Lead Appraisers have held senior positions in well established
Indian software organizations
• Team of consultants highly experienced in Software Development
Life Cycle
• International consulting experience
• Partnership approach to all engagements providing help and
guidance to the client’s core team
• Offers customized software engineering, CMMI and high maturity
training
• Cluster of Excellence (CoE) program for SMEs for cost benefits
Process Consulting
Strengths
• End to End CMMI® Training, Consulting and Appraisal Services
• SCAMPISM A, B & C Appraisal Services
• SEI Authorized “Introduction to CMMI®” Training
• Nihilent designed CMMI® and High Maturity Training
• Professional Services for definition, implementation
and institutionalization of best practices based on
ISO 9001, CMMI®, ITIL and ISO 27001
• SQA services based on ISO 9001, CMMI®, ITIL and ISO 27001
• Cluster of Excellence (CoE) Programme
CMM, CMMI and Capability Maturity Model are registered in the U.S. Patent
and Trademark Office by Carnegie Mellon University. SCAMPI is a service mark
of Carnegie Mellon University.
“We are grateful to Nihilent for their excellent work in our
process improvement initiative with CMMI enabling us to increase
capability and achieve good return on investment (ROI).”
- Leading software company, China
“It would not have been possible for us to achieve the CMMI
milestone without the guidance and expertise of Nihilent’s consultants.
The association has been a learning experience for our team.”
- Leading software services company, India
Process Consulting
Service Offerings
IT & SoftwareServices
Nihilent’s IT and software services include software development,
maintenance, conversion, migration, data analysis and enhancement of
applications in various technologies, enterprise as well as web
applications, mobile computing, networking and telecom services. These
services are available onsite or from our offshore development centers in
Pune and Mumbai, serving clients across the globe.
Nihilent’s IT and software services are positioned to support
a customer’s requirements across the Software Development Life Cycle
– from IT strategy and requirements engineering to application
development, re-engineering, integration and support.
Enterprise Application Integration
Bespoke Application Development
Quality and Testing
Technology Re-Engineering
Component Based Development
Business Critical Application Support
Monolithic(IBM Mainframe)
Client Server(Oracle, SQL,
Sybase)
Networked(Java, Microsoft)
IT Infrastructure Services (Net Mgmt, SysAd, HelpDesk)
Legacy ERP Web Mobile
WML, WAP, J2ME
(Conversion and Migration)
(Siebel, MS CRM, SAP, SAS)
IT & SoftwareServices
Nihilent’s IT and software services include software development,
maintenance, conversion, migration, data analysis and enhancement of
applications in various technologies, enterprise as well as web
applications, mobile computing, networking and telecom services. These
services are available onsite or from our offshore development centers in
Pune and Mumbai, serving clients across the globe.
Nihilent’s IT and software services are positioned to support
a customer’s requirements across the Software Development Life Cycle
– from IT strategy and requirements engineering to application
development, re-engineering, integration and support.
Enterprise Application Integration
Bespoke Application Development
Quality and Testing
Technology Re-Engineering
Component Based Development
Business Critical Application Support
Monolithic(IBM Mainframe)
Client Server(Oracle, SQL,
Sybase)
Networked(Java, Microsoft)
IT Infrastructure Services (Net Mgmt, SysAd, HelpDesk)
Legacy ERP Web Mobile
WML, WAP, J2ME
(Conversion and Migration)
(Siebel, MS CRM, SAP, SAS)
Nihilent offers a rich set of technology services on mobile
platforms including Symbian and Windows Mobile devices. These
services encompass development and testing on mobile devices,
provisioning, infrastructure and security, as well as enterprise
integrations.
Mobile Computing
• Voice and media related applications
• SIP RTP Native, Cross Platform applications
• Mobile mail and messaging solutions
• User provisioning, authentication and access control
• Integration with enterprise systems
Nihilent offers three kinds of re-engineering options: Re-Host
Application, Re-Architect Application and Renovate Application.
Technology Re-Engineering
The Business Critical Application Support service includes
maintenance and enhancement of applications and comprises
Preventive Maintenance, Perfective Maintenance, Adaptive
Maintenance and Corrective Maintenance.
Business CriticalApplication Support
Testing is an expertise that requires developing a testing
strategy, building a detailed testing process and plan, executing the
plan, and making it efficient and repeatable using appropriate tools
and techniques.
Nihilent offers the following testing services:
Software Testing
• Testing Strategy Formulation and Consultation
• Independent Testing, Verification and Validation
• Testing Audit Services
This includes solutions such as:
Nihilent offers a rich set of technology services on mobile
platforms including Symbian and Windows Mobile devices. These
services encompass development and testing on mobile devices,
provisioning, infrastructure and security, as well as enterprise
integrations.
Mobile Computing
• Voice and media related applications
• SIP RTP Native, Cross Platform applications
• Mobile mail and messaging solutions
• User provisioning, authentication and access control
• Integration with enterprise systems
Nihilent offers three kinds of re-engineering options: Re-Host
Application, Re-Architect Application and Renovate Application.
Technology Re-Engineering
The Business Critical Application Support service includes
maintenance and enhancement of applications and comprises
Preventive Maintenance, Perfective Maintenance, Adaptive
Maintenance and Corrective Maintenance.
Business CriticalApplication Support
Testing is an expertise that requires developing a testing
strategy, building a detailed testing process and plan, executing the
plan, and making it efficient and repeatable using appropriate tools
and techniques.
Nihilent offers the following testing services:
Software Testing
• Testing Strategy Formulation and Consultation
• Independent Testing, Verification and Validation
• Testing Audit Services
This includes solutions such as:
Nihilent provides consulting, design, development, deployment
and support services for system integrators, service providers and
operators, covering ITSM solutions and infrastructure layers.
Key focus areas are:
Networking & Telecommunications
• Development and support of solutions implementing the
ITIL framework
• Operations management best practices
• Business intelligence and analytics
• Design and implementation of converged communications, network
integration, security solutions
• Structured cabling solutions for smart campuses
• Managed Services – outsourced and insourced
• Network and infrastructure management
• Provisioning
• Integrated Service Desk including CRM and self service portals
• Helpdesk Services• Network monitoring and technical support
As part of IT Support, Nihilent offers the following services to its
clients:
Nihilent also provides managed services across various platforms
spanning monolithic environments like IBM mainframe to the latest
technologies.
• Deployment of the system after development
• Corrective maintenance including any necessary workarounds
• 24×7, 16×7 support
At Nihilent, Customer Relationship Management (CRM) is all
about bringing an organization closer to its customers. Nihilent provides
CRM consulting services throughout the customer life cycle, which
includes customer acquisition, retention, relationship and loyalty. Service
categories include Operational CRM, Analytical CRM & Collaborative
CRM.
Customer Relationship Management
Nihilent has the expertise to conceptualise, develop and maintain
products on different platforms. Our own products include:
Software ProductDevelopment
• Lamat (Balanced Scorecard based metrics)
• CAS (Competency Assessment System)
• FMS (Feedback Management System)
Nihilent has expertise in implementing business intelligence
solutions that enable organizations to analyze their data efficiently
and make better business decisions. Nihilent offers end-to-end BI
services ranging from business analysis and data analysis to building
business warehouses, data marts and applications using the latest
software tools.
Business Intelligence(BI) Services
Data analyticsData analytics at Nihilent leverages volumes of data to create insight
to achieve higher productivity, improved decision making and
competitive advantage. The data could be from internal systems,
disjoint operational stores as well as social media. Our key data
analytics offerings include:
• Trend Analysis• Sentiment Analysis• Log Analysis
Nihilent provides consulting, design, development, deployment
and support services for system integrators, service providers and
operators, covering ITSM solutions and infrastructure layers.
Key focus areas are:
Networking & Telecommunications
• Development and support of solutions implementing the
ITIL framework
• Operations management best practices
• Business intelligence and analytics
• Design and implementation of converged communications, network
integration, security solutions
• Structured cabling solutions for smart campuses
• Managed Services – outsourced and insourced
• Network and infrastructure management
• Provisioning
• Integrated Service Desk including CRM and self service portals
• Helpdesk Services• Network monitoring and technical support
As part of IT Support, Nihilent offers the following services to its
clients:
Nihilent also provides managed services across various platforms
spanning monolithic environments like IBM mainframe to the latest
technologies.
• Deployment of the system after development
• Corrective maintenance including any necessary workarounds
• 24×7, 16×7 support
At Nihilent, Customer Relationship Management (CRM) is all
about bringing an organization closer to its customers. Nihilent provides
CRM consulting services throughout the customer life cycle, which
includes customer acquisition, retention, relationship and loyalty. Service
categories include Operational CRM, Analytical CRM & Collaborative
CRM.
Customer Relationship Management
Nihilent has the expertise to conceptualise, develop and maintain
products on different platforms. Our own products include:
Software ProductDevelopment
• Lamat (Balanced Scorecard based metrics)
• CAS (Competency Assessment System)
• FMS (Feedback Management System)
Nihilent has expertise in implementing business intelligence
solutions that enable organizations to analyze their data efficiently
and make better business decisions. Nihilent offers end-to-end BI
services ranging from business analysis and data analysis to building
business warehouses, data marts and applications using the latest
software tools.
Business Intelligence(BI) Services
Data analyticsData analytics at Nihilent leverages volumes of data to create insight
to achieve higher productivity, improved decision making and
competitive advantage. The data could be from internal systems,
disjoint operational stores as well as social media. Our key data
analytics offerings include:
• Trend Analysis• Sentiment Analysis• Log Analysis
Skills Sourcing Model Nihilent has a wide range of expertise in various technologies and
can place people to work with clients in a controlled environment on
time and material basis.
“Every person involved in the Swiss card project has contributed to getting us to
this point. The preparation, commitment and dedication from each of the team
members in achieving this outstanding success have been world class.”
- Smith Glenn Swiss Card Conversion Project, Nedbank
“The Application Portfolio Review was of value as it gave an overview of how
applications meet business requirements as perceived by the users from a functionality
and technical view point.”
- Hettie Booysen, APR Project, South African Revenue Service
Nihilent Advantages at a
glance
• India’s first company focused on managing change holistically
• Rich and varied experience in managing diverse projects • Hands on
approach to change management • Consulting experience providing a blend
of management consulting and business technology experience • Global
advisory board of executives from the industry, academia and government
• Young, agile and experienced team • Holistic approach to problem solving
• Strong presence in Indian as well as international markets • Partner with
best of breed companies to design and deliver solutions • Share our
process and methodology with customers
Shaping ourselves to suit our
client’s needs
At Nihilent, we are flexible to suit your needs. We can scale our
operations to fit the assignment. Our goal is to give our clients the best
intellectual and financial value to create a sustained relationship. Our
holistic approach ensures that you don’t have to interact with too many
diverse entities to get what you need. Change is a complicated issue. But
we make it simple for you.
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Tumbhi is a leading example of Nihilent’s expertise in flaw-less execution of a robust and flexible social media strategy. The website is hosted on the cloud, which enables us to effectively match the elasticity of demand. The execution of our social media strategy includes setting up and manag-ing social media presence, maintaining engagement with audience on the social platforms and achieving the set goals and objectives.
Tumbhi
Skills Sourcing Model Nihilent has a wide range of expertise in various technologies and
can place people to work with clients in a controlled environment on
time and material basis.
“Every person involved in the Swiss card project has contributed to getting us to
this point. The preparation, commitment and dedication from each of the team
members in achieving this outstanding success have been world class.”
- Smith Glenn Swiss Card Conversion Project, Nedbank
“The Application Portfolio Review was of value as it gave an overview of how
applications meet business requirements as perceived by the users from a functionality
and technical view point.”
- Hettie Booysen, APR Project, South African Revenue Service
Nihilent Advantages at a
glance
• India’s first company focused on managing change holistically
• Rich and varied experience in managing diverse projects • Hands on
approach to change management • Consulting experience providing a blend
of management consulting and business technology experience • Global
advisory board of executives from the industry, academia and government
• Young, agile and experienced team • Holistic approach to problem solving
• Strong presence in Indian as well as international markets • Partner with
best of breed companies to design and deliver solutions • Share our
process and methodology with customers
Shaping ourselves to suit our
client’s needs
At Nihilent, we are flexible to suit your needs. We can scale our
operations to fit the assignment. Our goal is to give our clients the best
intellectual and financial value to create a sustained relationship. Our
holistic approach ensures that you don’t have to interact with too many
diverse entities to get what you need. Change is a complicated issue. But
we make it simple for you.
Tumbhi (www.tumbhi.com) is an online portal that seeks to transform the lives of artists, art lovers and art seekers. It connects aspiring, patron-starved artists to suitable patrons and art lovers globally. It gives undiscovered artists around the world a global platform to express their true artistic talents and to further spur their latent creativity. Tumbhi aims to provide art lovers and art seekers access to unique, hidden talent that only the Internet can allow.
Tumbhi is a leading example of Nihilent’s expertise in flaw-less execution of a robust and flexible social media strategy. The website is hosted on the cloud, which enables us to effectively match the elasticity of demand. The execution of our social media strategy includes setting up and manag-ing social media presence, maintaining engagement with audience on the social platforms and achieving the set goals and objectives.
Tumbhi
USA Nihilent Technologies, Inc.
212Carnegie Centre Suite 206
Princeton, New Jersey 08540 USA
Tel: +1 (609) 919 6358
Fax: +1 (609) 520 8731
Email: [email protected]
INDIA Pune (Headquarters)
Nihilent Technologies Ltd.
4th Floor, Weikfield IT Citi Infopark
Nagar Road, Pune – 411014 India
Tel: +91 20 3984 6100
Fax: +91 20 39846100
Email: [email protected]
Pune Nihilent Technologies ltd.
2nd Floor, Sadanand Co-operative
Housing Society Survey No.678,
Plot No: 17, Sangamnagar,
Bibevewadi, Pune – 411037 , India
UK Nihilent Technologies Ltd.
C/O Dimension Data
Fleet Place House 2 Feet Place
London EC4M 7RT United Kingdom
Tel: +44 20 7651 7000
Fax: +44 20 7651 7001
Email: [email protected]
SOUTH AFRICA Nihilent Technologies Ltd.
Ground Floor, 35 Wierda Road West,
Wierda Valley, Sandton 2195 South Africa
Tel: +27 11 263 5902
Fax: +27 11883 4590
Email: [email protected]
Mumbai Nihilent Technologies Ltd.
205, Kakkad Chambers, 132 Annie Besant Road
Worli, Mumbai – 400 018
Tel: +91 22 2495 5689/90
Fax: +91 22 2498 1565
Email: [email protected]
TANZANIA Nihilent Tanzania Limited
7th Floor – Amani Placed,
Ohio Street, P.O. Box 38568,
Dar Es Salaam, Tanzania
Tel: +255 22 2196 800
Email: [email protected]
NIGERIA Nihilent Nigeria Limited
13, Maitama Sule, Ikoyi
Lagos, Nigeria
Tel: +234 1 453 6607
Email: [email protected]
AUSTRALIA Nihilent Australia Pty Ltd.
19th Floor 99, Walker Street,
North Sydney NSW 2060
Tel: +61 (0) 2 9464 5716
Fax: +61 (0) 2 9464 5858
Email: [email protected]
