INTERNSHIP REPORT ON SONERI BANK

SEPTEMBER 2014

NAME OF INTERNSHIP ASSESORSIGNATURE OF INTERNSHIP ASSESOR

2 AcknowledgementsTo write acknowledgement after completed of my internship report. I would like to thanks to many people here because without their help I think I cant complete my report. They guide me and provide me so much knowledge about banking line during my internship in the Soneri bank Wazirabad branch. I learn so much from my supervisors in the bank during my internship duration of six weeks. So I want to thanks my supervisors of the bank.Mr. Mehmood Ahmad (Branch Manager)Mr. Shahzad Hussain Awan (Assistant Manager)Mr. Waseem Toor (Operational Manager)Mr. Aamir Usman (Trade Finance Manager)Mr. Rizwan (I.T Manager)Miss Sadia Jamshed (Assistant of Incharge Operational Manager)Now I can say that, I have a little bit knowledge of corporate ethics, culture, banking entries, structure and management, which will help me in my future. Then I would like to thanks my family and my friends for their moral support and specially my GOD, which makes all things possible. 3 Table of ContentsTable of Content-----------------------------------------------------------------------------4 Part -1 5.1 Introduction-----------------------------------------------------------------------------------7 5.1.1 Scope----------------------------------------------------------------------------------------7 5.1.2 Aim--------------------------------------------------------------------------------------------7 5.1.3 Objective-------------------------------------------------------------------------------------85.2 Overview the Organization---------------------------------------------------------------8 5.2.1 Brief of History------------------------------------------------------------------------------9 5.2.2 Nature of Business-------------------------------------------------------------------------9 5.2.3 Business volume, Reward honors & success stories during last 5 years----105.2.4 Product/Services lines--------------------------------------------------------------------12 5.2.5 PEST Analysis------------------------------------------------------------------------------14 5.2.6 Contribution of Organization towards Economic Development-----------------15 5.3 Organization Structure------------------------------------------------------------------------16 5.3.1 Organization Hierarchy Charts-----------------------------------------------------------16 5.3.2 Number of Employees----------------------------------------------------------------------17 5.3.3 Main Offices-----------------------------------------------------------------------------------18 5.3.4 Introduction of all Departments-----------------------------------------------------------19 5.3.5 Comments on the Organization Structure----------------------------------------------20

Part-2 5.4 Internee work-------------------------------------------------------------------------20 5.4.1 Brief introduction of Internee's Office/branch--------------------------------205.4.2 Detail of Supervisors--------------------------------------------------------------205.4.3 Weekly Timetables----------------------------------------------------------------215.4.4 Detail description of the department-------------------------------------------325.4.5 Detail of the Task----------------------------------------------------------------- 325.4.6 Summary of Learning-------------------------------------------------------------335.4.6.1 Skill and Qualification gained during Internship----------------------------335.4.6.2 Kind of Responsibilities undertaken during Internship--------------------33 5.4.6.3 Internship Influence your Future career------------------------------------345.4.6.4 Internship Activities with class room knowledge----------------------------346 Conclusion of the report--------------------------------------------------------------- 346.1 Summary of key conclusion---------------------------------------------------------346.2 Observations about the sector------------------------------------------------------346.3 SWOT-----------------------------------------------------------------------------------35 7. Recommendation-----------------------------------------------------------------------378. References-----------------------------------------------------------------------------------39

4 Executive SummaryEvery student of Master of Commerce at University of Gujrat has necessary requirement to do six week internship in registered and any kind of reputed organization. The objective of this internship will help every student in their practical life or near future. Because during internship you learn so much things, which you never learn during job. For my internship I select the banking sector. I do my internship in Soneri Bank. Soneri bank limited build 28th September 1991. The first branch of this bank operated in April in 90s followed by Karachi branch in May. This institution has many branches in different cities. They also deal with the foreigner banks. They provide different services to their customers. They provide satisfaction to their customers related to the banks services.I do my six weeks internship in Soneri bank Wazirabad, Which is famous for his operations and his best policies. It has variety of packages to attract the customers and most important they covered different economy sectors like agriculture and corporate financing. I start my internship from 30th April 2012 and completed from 8th June 2012.I have worked in different departments. The different departments like trade finance department, I.T department, leasing and loan department, cash department and most important different operation department. These departments handled by very experience persons. They have many years experience. I worked here with very attention and motivation and kept deep eyes on their operations. I tried to learn lots of things under my supervisor. Their credit portfolio related to export financing. They record each and everything in their register. They also deal with the clearing department.

PART-15.1 IntroductionI select the banking sector for my internship purpose. The concept of banking was properly and initially presented by Knights Templers. They established the different churches throughout Britain where one easily deposited the money or other things. The concept of banking is just save the money and other things. Now the concept of ATM is also given by him. This sector helped so much in peoples life. This sector is so much different from other sectors. The banking sector plays various roles in economy world. For this purpose I select the Soneri bank Wazirabad branch, which deals the different operations in daily routine. This is not quite old. Soneri bank soon achieved a great and sound place in banking sector of Pakistan and also dominates in the SME (small and medium enterprises) sector.5.1.1 ScopeThe scope of the banking sector in Pakistan is good and bright, because they increase day by day and as a commerce student, it is very great opportunity his or her future as a banker. So the student of commerce and business they must join the banking sector as a bank employee. Because banking system is so much important in every field of business life. So we must learn the banking techniques and enhance our skills.5.1.2 AimThe aim of my studying of this organization was that I want to learn the banking operations, which is important for my study or my career. Most of commerce students select the bank job for his or her career.

5.1.3 ObjectiveThe objective of my studying of this organization is to experience the real life banking practices in order to bridge the gap between imaginary and the actual for better understanding and information of the different aspects of the huge field of profession.5.2 Overview of the OrganizationSoneri bank is well known and reputed organization. It is famous for his different and unique features and different operations. The purpose of the organization to satisfied the customer with their different operations and services. The management of the bank is so corporate and nice to me. They guide me so very well. They provide me lots of information which is I needed or required in my internship report. The structure of organization is completely arranged. Each and every members/employees performed his or her duty very well. They have more than 100 branches in different cities. Main branch is situated in Lahore. The different and unique feature of this bank is corporate and retailing banking service.5.2.1 Brief History Soneri bank limited built-in on 28th September 1991. The first branch of this bank is operated by Lahore followed by Karachi branch. This is all happened in 90s. The bank has more than 100 branches and they all controlled or operated by good qualified management. And they also have branches in northern area of the country. The environment of the bank is clean & clear, fully air conditioner and computerized. They operates 4 segments Corporate finance Trade finance Sales retail banking Commercial bankingThe bank has different departments, all the departments managed by skilled and qualified person. The different departments are leasing & loan department Trade finance I.T department operational department and cash department etc. They take credit decision within forty eight hours. So thats why they said. They have more time for you. They have very good relation with foreign banks. The bank considered their employees as assets of the bank which is more precious and valuable. They give different rewards and bonus to their employees. They have different products or services. They have ATM facility. People get the information about their accounts through SMS alert. Now they also provide the service of life insurance which is also unique feature.VisionThey provide imaginary service and dynamic banking solution.MissionTo develop Soneri bank into aggressive and dynamic Institution having capabilities to provide the personalized service to customer with cutting edge, technology with wide range of products. 5.2.2 Nature of the OrganizationThe nature of this organization is providing the different services to their customers. They want to satisfy their customer with their different polices and functions. They provide the 24-hours ATM facility to their customers. They provide benefits against customers amount. They provide different services like online and transfer amount one city to other city. These services are easily understood able which bank is provided.

In advanced levelThey offer some different banking to the customers

Nature of Business

Retail Banking

Corporate Banking

Retail banking carries out deal direct client while corporate banking provides financial service like lending and clearing etc.5.2.3 Business volume, Rewards honors and success stories last 5 Stories

200760150

200861634

200973548

201082017

201199734

Last 5 yearsDeposit (Rs. In millions)

There is the last five year business volume; they have a little bit change occur in business volume due to change of the directors and other members shares. This is the biggest reward for this bank that there operations are different from other bank and that is biggest achievement or reward.5.2.4 Products/Services5.2.4.1 Saving AccountsProfit Loss Account & Soneri saving Account etc5.2.4.2 Term Deposit In this they have different types Term deposit Soneri premium 5.2.4.3 Other AccountsForeign currency Account Basic Account Current Account5.2.4.4 Islamic BankingThe main branches of Soneri bank also deal with the Islamic banking operations. Soneri Jari Account Soneri Bachat Account Soneri Manafa Account5.2.4.5 ATM ServiceThey provide 24 hours service of ATM to the customers. This is the best service. This service so much helps the people in their needy time.5.2.4.6 SMS AlertsThis service gives a SMS alert in your mobile after each and every transaction of cash while you deposit or withdraw or if you use ATM service.5.2.4.7 Online ServiceBy use of this service you can easily transfer your money from one city to another city.5.2.4.8 Utility Bill Service Bank provides this service to all the people that they can easily submit their utility bills in the bank in the very easy way which is nearby them. This service helps the people to save their precious time.5.2.4.9 LockersThe Soneri bank also provides the service of lockers to people to keep their golf for the safety purpose.5.2.4.10 Electronic BankingNow banking system is developed day by day. They also adopt the electronic techniques. They used electronic banking system. Like ATM Telephone Banking Utility Bill Service etc5.2.4.11 SME FinanceThey provide the finance facility to the small and medium emprises (SMS) at practical interest rate.5.2.4.12 Agriculture FinanceThey provide the agriculture finance to the farmers at reasonable interest rate and also given the different variety of mortgage land.5.2.4.13 consumer FinanceThey provide the finance facility to the people for car, house, personal thing and generator.5.2.5 PEST Analysis Economic Analysis

Political Analysis

Technological Analysis Social Analysis

5.2.5.1 Political AnalysisThe political factor affects the banking system. Many years back, the banking system was successful the reason was stability. Today banking field not good because of instability, and they does not match with the requirements of SBL, And they faces the political crises.5.2.5.2 Economic AnalysisThe population of Pakistan is too much as compared to other countries. This too much population benefit for the banking line. Soneri bank offers the basic account facility to the workers.5.2.5.3 Social AnalysisThey related the peoples education. Most of people of Pakistan are uneducated. They have no any kind of knowledge of saving. So there is a problem.5.2.5.4 Technological AnalysisTechnology is most important element of banking line. This is a strong factor of Soneri bank, because they provide technological service to the people like online banking and electronic banking etc.5.2.5 Organization contribution towards Economic Development Bank plays significant function in economic development. Bank so much has contribution in economic activities like poverty elimination, production and distribution of public finance. Agriculture department also a part of the economy sector. This is relatively new department and its goal is to provide ability to medium sized formers to cultivate their lands and to play the important part for the betterment of the country. Soneri bank is specially facilitating the agriculture sector. To finance the people for their house, car or generator this also part of economy development.Pakistan has a well-developed banking system. They enhance the relation with other sector for the development of economy. The depth of Pakistan's financial market was reflected in the wonderful performance of the foreign banks which earned Rs. 4.1 billion and paid Rs. 2.7 billion Income Tax and over Rs. 416 million as Central Excise Duty to the Government exchequer in their fiscal 90s. Pakistan's private banks seem to have made deeper in roads in the saving lifestyle of people as the promising working results available by half for them for last year allayed fears about their commercial feasibility in a tight liquidity market and a low savings rate.5.3 Organization StructureThe overall structure of Soneri bank is well managed and well operates. In this point we face the different types of structure 5.3.1 Organization Hierarchy Chart President Board of director Executed senior vice president Executed vice president Senior vice president Vice president Assistant vice president Officer guard 1 Officer guard 2 Office guard 3 Cashier Assistant Non-clerical staff5.3.2 Number of EmployeesThere is current employees list of Soneri bank Ltd Wazirabad. In this bank, 11 employees are working together under 1 roof. Non-clerical staff and office boys include it.List of employees with their name, duties and designation NO.OF EMPLOYEES NAMEDUTIESDESIGNATION

Mr. Mehmood Ahmad Manager AVP

Mr. Shahzad Hussain Assistant manager OG 1

Mr. Waseem Toor Incharge operations OG 2

Mr. M. Rizwan I.T. operations OG 2

Mr. Amir Usman Trade finance OG 3

Mr. Imtiaz Bhatti Head cashier OG 3

Mr. Ilyas Cashier Cashier

Miss Sadia Jamshed Assistant Assistant

Mr. Mozamil Non-clerical staff Non-clerical staff

Mr.saqib Office boy Non-clerical staff

Mr. Nomi Office boy Non-clerical staff

5.3.3 Main OfficesThe main office of Soneri bank situated in Lahore near 3rd floor, 90-B-C/II Liberty market Gulberg-III.Tel:No: (+92-42)35757311-2, 35772376-7Fax No: (+92-42) 35772366Swift: SONERPKKAGLHE-mail: gulberd.lahore@soneribank.comThe central office of Soneri bank situated in Karachi 5th floor, Al-Rahim Tower, I.I. Chundrigar Road P. O. Box: 5856 Tel: No: 32439562Swift SONEPKKAXXXE-mail: info@soneribank.comAnd their many branches situated in central region, south region and north region. Cities Region

Lahore Central

FaisalabadCentral

Multan Central

Karachi South

Peshawar North

Rawalpindi North

This is the list of only main offices.

5.3.4 Introduction of all DepartmentsThere are many departments which Soneri bank deals it in daily routine. For the good result they worked very well on their departments. The Soneri bank consists on number of department:5.3.4.1 Account Opening DepartmentIn this department they opened the saving, PLS, current and basic accounts. They have long but easy procedure for account open.5.3.4.2 Clearing DepartmentIn this department they handle in 3 types of clearing, Normal, Same day and intercity. The duration of these clearing is:Normal clearing (2 days)Intercity clearing (3 to 4 days)And most important thing in clearing that time is also important.5.3.4.3 Import and ExportIn this department they handle the foreign matters. They have long process to do trade. 5.3.4.4 Cash DepartmentIn this department they handled all kind of transaction like deposit, withdraw, transfer, online and also ATM.

5.3.4.5 Loan and LeasingIn this department the bank provide different loan for the people helps with different procedures.5.3.5 Comment on Organization Structure Overall the organization structure is good, well arranged, and well managed. All employees do own work with their experience. They have many years knowledge. They are skilled and qualified. PART 25.4 Internees WorkThere is lots of work which I do during my internship. I learn so many things from my internship. All knowledge helps me in my internship reports.5.4.1 Introduction of Internees BranchI worked as internee in the Soneri bank Main branch (Bagri plaza Lahori gate, (Wazirabad). It was established in 1999. This branch operates all operation except agriculture and Islamic banking. The manager of this branch is Mr. Mehmood Ahmad.The date of my internship in Soneri bank was 30th April (Monday) to 8th June (Friday). I learn many things during internship which helps me in my report and most important in my career.5.4.2 Detail of SupervisorDuring my internship three most important persons supervised. They guide me so much. They tell me each and every thing about bank terms which I need it.Mr. Mehmood Ahmad (Branch manager)Mr. Amir Usman (Trade finance manager)Miss Sadia Jamshed (Assistant of Incharge operation)Miss Sadia during my six weeks internship provides me so much knowledge. She guides me very well about transactions, clearing procedures. She also tells me how she fills the vouchers.5.4.3 Weekly Timetable First Week 5.4.3.1 Accounts Opening First week of my internship, I was joined the accounts department where I got the complete knowledge of account opening. Mr. Waseem Toor and Assistant Miss Sadia who handle the department, they both guide me so much and appreciate my work. It is most important department. Who want the bank services they must opened their accounts in bank.For opening the account they gave the form in which all rules, terms and condition mention. Account department is first interaction between the bank and customer. Bank deal with the two types of peopleType A (single, joint and sole)Type B (partners, limited and club etc)They provide different types account like Current, PLS, Soneri saving etc.5.4.3.2 ProcedureFor account opening, the bank need photocopy of CNIC and also verified through NADRA and also copy of any kind of utility bill. After collecting these things from customer the bank provide the account opening form to customer. Customer fills this form after the completion of form, all information entered in computer and system automatically given the customer relation management. They issue cheque book within 3 days. The accounts opened for different currency like Pakistani, Euro, and pounds etc. Second Week 5.4.3.3 Clearing DepartmentThe second week of my internship, I joined the clearing department which is also handle by Mr. Waseem Toor and Miss Sadia. It is very interesting department according to my knowledge. In this banks communicate with each other for clearing purpose. There are 3 types of clearing; normal clearing, intercity clearer paying and same day. A clearing house is a place where representatives of banks of a city settle the receipts and payments of cheque drawn on each other. Kinds are:Inward clearing Outward clearing5.4.3.3.1 Inward Clearing Mean of this type of clearing is that all those cheques which are issued by account Holder to other parties and now these cheques are presented for payment.5.4.3.3.2 Outward ClearingThis type of clearing is that when outside parties issue some cheque to our account holder, they when outside parties issue some cheque to our account holders; they deposit these cheques. As other bank operating in country are sent to clearing department. Saturday and Sunday off the bank

Third Week 5.4.3.4 Cash Department3rd week I joined the cash department, the supervisor of my Mr. Imtiaz Bhatti. It is so much guides me, his attitude with internee so lovely. He has much year experience. There is no chance of any mistake. They tell each and everything with procedure. Cash department is very risk and tough. They keep the record of each and every transaction. The important function of department is cash deposit and cash receipt. 5.4.3.5 Cash Deposit ProcedureCustomer fill the pay slip, and given to cashier with amount. Cashier takes the slip and amount and deposit in customers account with the help of computer. And also maintain the record in computer with date, account number and amount. They stamp the slip with the help of operational manager.5.4.3.6 Cash Payment ProcedureWhen customer comes to withdraw his amount from his account, firstly he fills the cheque with their signature. He gives to cashier, if the amount is less than Rs 50000 then they easily gives him. But if amount is greater than Rs 50000 then he will investigate the people.If customer withdraw amount his relatives account then they again investigate that person. These are the important rule of the bank. Fourth Week 5.4.3.9 Remittance In the 4th week I learned about the remittance under supervisor of Mr. Waseem Toor. I got the idea of remittance, in actual what is remittance? It is the important operation of the bank. This is related to the internal work of Soneri bank. This department is controlled by 1 person to maintain the remittance account of branch. There is following types of working: BC (Banker cheque) ATM outward Bill Collection inward Bill Collection Intercity 5.4.3.9.1 Banker ChequeThe concept of BC is old, because the old name of this cheque is Demand Draft (DD), Mostly people use this cheque for their business. This is basically use for transfer of amount from one person account to the other person in different city. Consider, a customer want to made the BC on the account for a particular city Islamabad. After having the total amount to be deposited with application from bankers cheque issued in favor of the specified person in Islamabad and drawn on SBL Islamabad branch. When the instrument is presented by payee in any bank, it continues the inward clearing of SBL Islamabad.If customer does not use cheque, then they use DD (demand draft). Deduction fix(Rs 150+FED 16%).5.4.3.9.2 ATMsSBL provide the service of ATM to customers 24 hours. This is very each way of transaction. You can withdraw your amount from ATM in anywhere. When you use own Soneri bank ATM, then no kind of tax charge. But if you use other bank ATM then they charge Rs 15 as tax. ATM has only currency of Rs 500 and Rs 1000. There are 2 types of ATM cards.Classic (maximum Rs 35000)Golden (Rs 50000)5.4.3.9.3 Outwards bills for collectionWhen an instruments is drawn on a bank which is situated outside the city, its profits can be collected through a mechanism called outward bills for collected works (OBC)All the cheques are received on one counter along with paying slip duly filled in properly containing particular of cheques and account holder. Counter sheet of paying slip is handed over to the customer by putting stamp for cheque received for collection for Soneri bank on it duly signed by officer. These cheques are securitized and cheques for local clearing are separated from OBC. Cheques are local clearing entered in clearing register where number selected and crossing and support stamps are affixed on the cheque.5.4.3.9.4 Inward bills for collectionIf any other bank sends a cheque SBL it is inward bill collection (IBC) Soneri bank remits money after examination the balance of the client account. The process of collection starts when the cheques of SBL are received from other banks. Then these cheques send to the head office Karachi, which sends the cheque SBP for clearing and gets the information of cheque and credit advice. Main movement of clearing is performed by head office which contracts other banks through SBP.5.4.3.9.5 IntercityIt is an exchange for OBC, in which National organization of Facilitation Technologies (NIFT) collects cheques from regional branch and receives payment from non-Soneri Bank branch of other region, then reports back to the matching branch. It has less time period of money transfer in the account but has higher bank charges then OBC. This for example filling forms for OBC, Intercity and Bankers Cheque and I also handled IBCs and posted and decoded formulas from OBC and IBC. Fifth Week 5.4.3.10 Import Export DepartmentIn this week my duty was in trade department, where I learned about trading activities of Soneri Bank. Here my supervisor Mr. Aamir Usman guides me a lot with me. I did not feel any kind of problem to asking any question about his operational working of this department. He explains each and every thing with detail. This department is closely relate with the foreign trade department it is growth of the foreign trade whatever bank has to offer is carried out through the import export department.Advance expenditureCash against papersD/A or on Credit5.4.3.11 Overseas TradeEspecially this type of trade exists between two persons or more persons (exporter and importer). It issue letter of credit (L/C) comprising of guarantees, issuance of documents including airway bills, bills of lading, E-Forms, Exchange rates etc.The basic reason of L/C is to issue kind of guarantee on behalf of an importer. Like if an importer asks for a consignment for which he or she intends to give late or on credit than clearly the exporters needs some sort of guarantee that the importer will really give back his or her money as promised. Here the banks play their role.The bank which opens the L/C is usually on importers end giving a guarantee to the exporters bank that in case the importer fails to pay the payment in due time than the opening bank will pay on his or her behalf for opening an L/C there are certain necessities which the bank take care of These are: Sketch Invoices Bill of Lading Weight Note Shipper certificate Packing inventory Assurance plan Certificate of Origin form Inspection CertificationHe guides me the whole procedure of their duties. How they perform it.5.4.3.12 FORM EClient of bank requested to the bank for issue the E-form for the import or export purpose. He write the application and given to the manager. When application approved by manager then they issue the form. This has four copies: original for custom, duplicate for bank, triplicate for State Bank of Pakistan and last quadruplicate for customer. 5.4.3.12.1 Following steps are involved in from EFirstly bank requested his customer to complete all the papers. After finishing the papers send to custom for clearing, and receive customer clearing certificate. Then send the consignment to port. Lastly bank will send all the documents to issuing bank.Bank is not blame for any damage. 100% margin required for opening L/C. with passage of if party developed understanding with bank. The bank would give some kind of relaxation in cash margin.5.4.3.13 ImportsThere are some things which are needed in Imports. Import start with letter of credit.Information in L/CName of local company (import the goods).Name of foreign company (export the goods).Some Details of goods including their amount, quantity, style of packing.Bill of consignment numberTotal payment of letter of creditNumber of days (the letter of credit is valid).5.4.3.14 Parties involve in a Letter of CreditThere are normally 5 parties involved in L/C. In this they need 2 buyers, 1 seller, 1 carrier and last 1 is insurance company.Buyer (recognized as importer or consignee)Buyers bank (recognized as opening paying bank)Sellers bank (known as advising bank or negotiating bank)Carrier (known as shipping company)Insurance company5.4.3.15 OPENING OF L/CFor opening of L/C following documents are required by the bank. Application of relationship Assurance L/C opening charges Order or invoice or indent Liability endorsement of customer An L/C is issued after opening of letter of credit it is sent to exporters bank. Postage charges Commission 5.4.3.16 SWIFTIt is system among all banks. No other organization can get involved in it. The SWIFT system has introduced the quick service in the area of residence remittances. The system has fitted features of computerized check keys, which remove the manual application of test that often causes delay in the payments of home remittances. SWIFT is operational at SBL; Wazirabad main branch code is SONEPKKWZD. Sixth Week 5.4.3.17 Credit department In sixth and last week of my internship I have to work in credit department under supervision of Assistant Manager Mr. Shehzad Hussain, a very nice, intelligent and helping official of the bank. He told about everything which much detail and forced me to learn. Over the New Years credit department of the SBL has got vital importance beginning car finance. It is the idea in banks that more credit goes to the customer more will be creditability of the bank in front of the customers. The credit department two types of financingConsumer financingCorporate financingConsumer financing also comprises of following typesSoneri Car FinanceSoneri Ghar FinanceSoneri Personal FinanceSoneri Generator Finance5.4.3.18 Purpose of financePurchase of brand new: authorized finance must be utilized for brand new cars. No finance will be available for used or reconditioned cars.Unregistered cars (private use)Unregistered light commercial vehicles (private use)5.4.3.19 Corporate FinanceThe main corporate finance products are:General financing facilityImport financing facility5.4.3.21 Export financing facilitySoneri bank limited deals almost in all the above mentioned sections of corporate financings: General financing is further divided into four types; these are given below in detail:Short-term running financeCash financeTerm financeOrder finance Weeks Work Supervisor Signature

1st WeekFirstly I work in account opening department. I learned all the procedure of this department.

Mr. Waseem Toor

2nd WeekI worked in clearing department. This is quite interesting department. Miss Sadia

3rd WeekI worked in cash department. There are different procedures. I fill the vouchers like deposit slip, online slip.

Mr. Imtiaz Bhatti

4th WeekI worked in remittance department.

Mr. Waseem Toor

5th WeekI worked in import and export department. Mr. Amir

6th WeekI worked in finance department. Mr. Shahzad

5.4.4 Description of accounts with internees activitiesFirstly I explained the accounts in the starting of my report. But now I explain the description of accounts with my activities, which I did it. Accounts opening departmentLoan and LeasingClearing department In Soneri bank Wazirabad there are no separate departments; means there is no provide separate cabin or room to their employees. The bank provides is openly environment to their employees they easily communicate to each other.Accounts opening procedure handle by Mr. Waseem and Miss Sadia. But in my internship, I personally fill the applications form of the accounts opening. The mention term and condition easily understandable for the people.I also perform a various activity in loan and leasing department. I learn the term and condition of this department. I fill the forms of client for approval of loans with the help of their knowledge what they demand.Last but not the least the most interesting department is clearing. I also operate. I their entries in the register with date. Clearing means you stop the payment of other banks account holders.Basically the bank most important work is fill the forms and documents. So I personally see these documents and also fill it.5.4.5 Description of tasks during internshipThere are different tasks assign to me. This helps me to experience the bank work. The bank job is not so easy but so much information you can gather for your future. This helps me so much for your studies. Today is scope of banking and banking techniques is important in every field of life.Which task assign to me, they are:First task of my internship was to record the account holder data in new forms with new pattern. Secondly Assistant manager of Soneri bank task assign to me to record the data of all clients in different forms. The data of the entire client is too much different from each other. This task related to loan leasing department.Thirdly Miss Sadia assign to me to fill the vouchers of cash transaction with the detail information of the customer in daily routine, and also record the various data record in register with date.5.4.6 Summary of learningThere is summary of learning of my internship report. In which I gained so much knowledge, perform different tasks/responsibilities and also have the experience how this is important for my career.5.4.6.1 Skill and qualification gainedI discover so many things during my internship. This six week efforts enhance my skill and qualification. Today I have knowledge about bank terms and condition which I heard before. In the nut-sell I can say that my internship gives me lots.5.4.6.2 Kind of responsibilities During my internship I perform different responsibilities in bank which is assign to me. The best part of internship is, when you perform the different responsibilities under supervisor. 5.4.6.3 Internship influence your futureYes I can say that the internship influence my career. They give me so much information about job. This kind of experience helps me in my future.5.4.6.4 Internship correlated with class room knowledgeWith the help of internship, I can say that practical knowledge is better than class room knowledge. In the class you just take your lectures, but in the internship, you personally experience the practical things. 6 Conclusion of report At the end we conclude the report in some points what I learn during my internship. How can I define my experience? What is the strength of bank and what is the weakness. 6.1 Conclusion from internship experienceI spent six weeks in Soneri bank ltd, Wazirabad branch. It was my 1st experience to do practical work in the any organization. This kind of work is not helping me in my study; also help me in my career. During my internship, I want to say that Soneri bank also faces the some crises but the main purpose of this bank to create a good relationship with customers and also make them believe that this bank is good for them. This bank is creating a good name in the local market and this all happens by employers and employees of organization. They provide good services to their customers.6.2 Observations of sector during internship Today In our country, the scope of bank is high. Mostly student prefer the bank for a good job. Bank system is important for the entire sector. Its operations are different from other sectors. I study many things in bank during my internship; his operation, his duties, his document, his forms all thing is different from others. According to my observation this is best sector for job and also for internship.6.3 SOWT Analysis

STRENGTH ANALYSIS

OPPORTUNITY ANALYSIS

WEAKNESS ANALYSIS

THREATS ANALYSIS

6.3.1 Strength Good business polices Unique operation Positive import and export policies Given good benefit against account Knowledgeable and qualified management Strong human resource department for recruitment of employees Provide training to employee Branches in North region and as well as South regions Good relation with foreign customers ATM facility They use own software which name is SADAT HYDEE6.3.2 Weakness Lack of proper marketing department Financial position is poor No strategies against competitors Poor service in agriculture Poor timing No attractive bonuses No proper departments Poor job satisfaction Poor computerized network as foreign bank have 6.3.3 Opportunities Opportunity to fight in Islamic banking sector due to growing Islamic banking. Playing a important role in countrys trade Have a possibility to compete in market through better marketing policies ATM networking is the best chance They have online banking due to faster growth Diversification into retail products6.3.4 Threats Political condition is unstable Entry of new banking companies Low market share I.T based products of foreign banks Less payout ratio Other banks are doing banking in violent way6 Recommendations Bank needs to improve operations and policies to compete in market and improve picture in customer eyes. Maintain the branches wise expenditure can also help a lot to cover budget deficiency. Marketing department of the SBL is not proper working. So they much invest in marketing for enhancement. Good incentive should give to employees for their betterment. Explain proper code of corporate, ethics and culture for bank. Bonus should be given to employee according their performance. Cheque and stability over branch wise operations is little weaker, making it better can solve certain harms, most outstandingly business efficiencies. The employees in the organization should be insured job security so that there is no force on the employees while performing their tasks. The number of allowances and perquisites for the workers should be bigger to ensure that they put their body and spirit in the jobs assigned to them. The present IT-bank system used by the bank is very slow in processing so my point of view is that the bank should try to believe a quantity of other but more efficient form of knowledge in order to give calm to the customers as well as the workers. The Soneri Bank Limited should give credit services to the expensive customers rather to give first choice to its clients who are businessmen in all branches in Pakistan. By doing this, Soneri Bank Limited can also enhance its income

8 ReferencesThere are some references which is very helpful during making of my internship report. These references give me so much knowledge about the Soneri bank.

http://www.soneribank.com/Online-Bankinghttp://www.soneribank.com/Brancheshttp://bizcovering.com/investing/clearing-department/http://www.adb.org/documents/manuals/govt_expenditure/chap8.pdfhttp://www.sbp.org.pk/about/remmittance/rf1.htmhttp://www.sbp.org.pk/ecodata/kibor/2011/Dec/kibor-09-Dec-11.pdfhttp://www.finance.utoronto.ca/gtfm/cash/cashier.htmhttp://www.soneribank.com/document/url/22/scheduleofcharges.htmlhttp://www.soneribank.com/document/url/6/annualreport2008.pdfhttp://www.soneribank.com/document/url/49/Soneri_Annual_Report_2010.pdfhttp://www.soneribank.com/Utility%20Bills%20Paymenthttp://www.soneribank.com/Saving-Accounthttp://www.soneribank.com/Consumer-Financehttp://www.soneribank.com/Agriculture-Financinghttp://www.soneribank.com/Ikhtiar-Current-Accounthttp://www.soneribank.com/weightages

http://www.soneribank.com/Key%20Figures ANNUL REPORT OF SONERI BANK 2014

MASTER IN BUSINESS ADMINISTRATION Page 39